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Official Comcast CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.

  1. HomieG

    HomieG Nowhere Man...

    Feb 17, 2003

    In my area it was $400 over 16 months to go from satellite to Comcast. $25 credit per month for 16 months. It's called the Ditch-the-Dish promotion. Don't know if it's still in place, or available in your area. Supposedly they were going to want to take back one of my receivers, but the tech didn't ask. Oh yea, in my area the picture quality was significantly better with Comcast than D*. YMMV.
  2. geekmedic

    geekmedic TiVo Fanatic

    Apr 4, 2003
    Barry, CableCards allow you to get all the content you subscribe to, including HBO, Cinemax, and your baseball package. The only thing you can't do is order pay-per-view or on-demand movies through your TiVo.
  3. yunlin12

    yunlin12 Tivonation Citizen

    Mar 14, 2003
    That sounds like BS. I have Digital Silver here in San Jose. When I called the CSR asked what I need the cards for. I said Tivo. She said "Oh you need 2 then". I asked her if there'll be rental fees, she said no, those are free. She didn't mention an outlet charge either, so I could still be screwed. But she sounded nice.

    Before this I wass paying for $9.95 for HDDVR with Motorola, on top of the digital silver package which includes the STB. I'm not sure if they charge me $5 for HD or not since I got this whole deal when signing up with Comcast. The only item that's broken out is the DVR fee.
  4. silentbob

    silentbob New Member

    Jun 25, 2002
    Mixed experience here in Montgomery County, MD. Fortunately, most of the problems were on the front end.

    I had an appointment for 5-8 pm yesterday, and the technician did not show up until around 9:15. When I first showed him the Series 3, he refused to install the cards because it was not a television. My line about the FCC/CableLabs had no effect. He claimed that there were potential liability issues installing a CableCARD into a device like the TiVo. So I asked how I was supposed to get a CableCARD, and he said to go to the Comcast offices. When I replied that going to the offices and getting turned down was why I needed to make an appointment in the first place, he called his supervisor and finally relented.

    The install itself went fine. It took 20 minutes and I got the 161-4 error for both cards (Motorola version 4.21), but as stated upthread, it's actually a good thing. Everything worked shortly thereafter, and now I'm watching English soccer and the Ryder Cup. Brilliant.
  5. BarryPCC

    BarryPCC New Member

    Nov 3, 2002
    Thanks for that info! That's what I thought when I sat back and thought about it for a while. The CSR on the phone however was "certain" that I would lose MLB Extra Innings".

    I'll go to the Comcast office in person when I am ready to get CableCards. Hopefully I run into a tech who knows what I am talking about. Hope to get the S3 in November.

    We shall see!
  6. Gregor

    Gregor Active Member

    Feb 18, 2002
    Ask to talk to one of their tech managers. The guy I talked to wasn't sure about Tivo but agreed to send his 'guru' over to do the install.
  7. dlmart2

    dlmart2 New Member

    Mar 26, 2006
    Im in AA county also, I was told there was a charge, however, I wasn't told there was a charge either <shrug> The only pricing info I got was the install charge, which I beleive was $17.xx

    I guess I'll have to look closely at my next bill....

  8. Bill4hand

    Bill4hand New Member

    Sep 24, 2006
    I've called twice and e-mailed with customer service twice at Comcast cable in Rockville MD and I can't get them to believe I need two cablecards for my Tivo. The first response was they won't give me two cards, a later response was Comcast cablecards won't work in the Tivo, and the last response was the Comcast doesn't service or program Tivos. So I've had no success trying to get Comcast to even agree to sell, rent, install or allow me to have two cable cards. Has anyone had success with Comcast in Montgomery County? Is there someone I can talk to? I don't care if I need to pay more money, I hate having the $800 Tivo just sitting on a table doing nothing. If I can't get cablecards installed I'm going to have to see if I can get Tivo to take it back.
  9. jfh3

    jfh3 New Member

    Apr 15, 2004
    Call them back and tell them you have two TVs that you want CableCARDs with and just lead the installer to the Tivo when he gets there. The person on the phone who activates the cards will have no way to tell that the cards are in a Tivo and the system won't care.
  10. Parkmad

    Parkmad New Member

    Apr 8, 2003
    Ok, I am not sure this a Comcast issue at this point, but I don't seem to be making progress.

    Comcast came out on Friday and I will skip the first hour of "We don't support this" and me replying with Yes, you do. The installer didn't know anything and I guided him through the setup and we got CC1 to work, but CC2 only displays basic cable (not digital stations). He finally had to go and I called Comcast and had them ping CC2 but nothing changed so they sent another installer today.

    Today's installer didn't give me any grief and proceeded to ping the CC's to no avail. His boss drove by and gave him another CC and installed it into slot 2. Now, CC2 works, but CC1 only displays basic cable! I have rerun guided setup numerous times but it hasn't helped. The test channel menu indicates that no channels are available.

    In the conditional access menu, CC2 used to display EnabledbyCP: No and CC1 showed EnabledbyCP: Yes and now CC1 and CC2 both show yes, but CC1 now shows that Connected: No

    I am wondering if it's a sequencing issue. Should I start over knowing that I have 2 good cards and reinstall and call Comcast and have them initialize? Hopefully this won't get buried in this massive thread.

  11. GoHokies!

    GoHokies! O2->CO2 Converter

    Sep 21, 2005
    Sounds like the CC I know and "love"... I was charged 17 for the original HD install, then 8 for the change from the HD box to the Cable cards. I guess that 17 is their "install HD feed"? (which the lady made sound like brain surgery when I set up "You can't do it because there are 5 cables to hook up!!!!" :rolleyes:

    Kind of crummy that you're paying twice as much as I did for the same service...
  12. Parkmad

    Parkmad New Member

    Apr 8, 2003
    Ok, it was comcast. I called and explained the situation and they initalized CC1 (error message occurred) and voila, all is good, 2 fully functional tuners. Sweet.
  13. Gerhard

    Gerhard New Member

    Sep 29, 2002
    Switch the cards around and have them re-authorize them from the central office.
  14. amf

    amf New Member

    Sep 25, 2006
    I live in the Greater Bay Area.. Sonoma County about 100 miles north of San Francisco. Just called comcast to schedule installation of 4 cable cards for my Tivo Series 3 dvrs due to arrive next week.

    Comcast stated cards were free and a single installation charge of 15.99. Monthly fee of 5.95 for HD service per device. They will pick up existing motorola HD recorders and take them away during install. Appointment set for 1st week in OCT.

    Very easy call to comcast at 800-comcast and 1st contact was knowledgable and no hassle at all.

    Cloverdale CA
  15. atl Tivo

    atl Tivo New Member

    Apr 14, 2003
    I had two comcast DVR boxes and decided to get rid of one a few months ago. Made an appointment with comcast to pick it up, waited 5 hours and no one showed. Got my next comcast bill and They took it off my bill but I still have the box. I may try this with my current Comcast DVR that is being replaced by the S3 TIVO.
  16. shady

    shady Previously European

    May 31, 2002
    But then you'd still have the Comcast DVR :eek: I'm missing something, what's the upside? :D
  17. DocSavag

    DocSavag New Member

    Feb 18, 2006
    Its free which means its a very cost efficient door stop ;)
  18. uksausage

    uksausage New Member

    Aug 11, 2006
    I am in Alexandria too, they obviously work in TV's but not Tivo's. I havent seen a CCard yet as they called from a previous job where they wouldnt work.

    Any one know what level of Scientific Atlanta firmware is required?
  19. JakiChan

    JakiChan New Member

    Sep 20, 2006
    My bill is like $129 right now. That's their top tier (which doesn't seem to include EVERYTHING) + the tier thing that allows me to get Speed. I could cut back, I suppose, but I love seeing the movies in HD.
  20. SeanTivo

    SeanTivo New Member

    Sep 13, 2006
    I'm being charged $2.75 per month for the second card and $30 for the install.

    I pay for cable in 2 houses and I pushed back on being charged for the 2nd card.
    Via online chat I asked for a supervisor to explain why it made sense to charge for the 2nd card when it was only one outlet and especially since if they insisted I would consider going with satellite and DSL for my second home.

    I got an email back from a supervisor reitterating their pricing and ignoring everything else. I don't need a dvr in the second house so I will be checking out Sat + DSL. Comcast should end up with an extra $32 per year on the cable card but less $1,200 for my second house.

    Anyways, the install was last Friday and took about 2 hours.

    First installer showed up with a big roll of wire so I knew he had no idea what type of install this was. He was a sub-contractor, not a Comcast employee.

    I told him this was a Tivo install and he looked at me like I had 3 heads. I handed him the install instructions and he glanced at it for about 30 seconds, tossed it down and then asked me where the second TV was?

    For the first of about a half dozen times I tried to explain to him that both cards were going into the Tivo. I had the box pulled out and he took 1 card and inserted it into a slot. The TV pulled up the info screen for slot 2. I took the directions and pointed out to him that the directions said to do slot 1 first and he ignored me. (Turns out it doesn't matter which slot goes first but I wanted him to follow the directions).

    He ignores me and gets on the phone to his supervisor and says he has a Tivo install. The supv mumbles something and says he'll be over in a few minutes.

    The installer puts the phone down and then again asks me where the 2nd TV is?

    Exasperated, I hand him the directions and ask him why he can't just follow the directions. I'm getting nowhere so I leave the room.

    The supervisor (a comcast employee) shows up and things get better. He has a vague understanding of Tivo but the 2 card thing confuses him. At least he reads the instructions I hand him and puts the second card in and tells the installer to call "dispatch". They spend 15 minutes on hold. I comment that I thought this only happened to customers and they both laughed. Once they spoke to someone on the other end they tried to read the card numbers (Motorola cards, BTW) when the guy on the other end said the cards were not "on my account". The supervisor bitched at the installer and asked why he hadn't called "dispatch" to update my account first so they had to hang up and call dispatch.

    10 minutes on hold before dispatch answers, updates my account and then it's back to being on hold for tech suppt. Luckily, the supervisor had started a call to tech suppt while we were on hold for dispatch.

    Another 10 minutes and we get a tech guy who knows what he's doing. Says he's already done a bunch of Tivo's that day. 5 minutes later, everythings working and the installers are out the door.

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