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Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.
Pass on her phone number. Sounds like others could use it!
After being told I could get two CableCards installed free, with no extra monthly charge, I finally had Comcast roll their truck early this week. Everything went smoothly, so much so that I was very surprised. So tonight, I decide to inquire about adding the "HD Package" I had see early this year, which was $5/mo. It turns out that the HD Package no longer exists, which is a disappointment. In any event, in the course of the conversation, I found out my cable bill had gone up over $23/mo since the "free" CCs were installed! The rep recommended I go back to my local office to discuss my "free" cards.
So, I drove to the office and found out that "Digital Classic" was added automatically to EACH CARD, meaning I had to pay $11.xx/mo PER CARD! Of course I was prepared to yank both cards, but the rep told me he could remove the "Digital Classic" package from both cards and return me to my "Limited Basic Plus Expanded Service" that I had originally. Of course, I got no apology for having had a substantial additional charge added to my bill!
So, in theory, I now get my same cable channels as before, plus correct mapping of the HD local channels at zero additional cost. Decent, but I just cannot believe they expect to charge the additional packages PER CARD. So, if I wanted "Digital Premium" (to get ANY extra HD channels beyond local), I wonder what that would cost me? Let's guess $18. That would still be $36/mo to get another 6 HD channels. What a deal. But at least the CableCards are free.
Well, we're moving from one Comcast system to a house ~ 6 miles away on a different system. The install today was a complete failure - although he had 2 or 3 cablecards, he wasn't able to get anywhere with any of them. My last install went fine and took a while. I'm hoping that the guy who comes out tomorrow has a better idea what he's doing.
Have had 1 CC in my Sharp tv for 2 years, yesterday techs came out to install 4 cablecards in my 2 new S3's. Called today because I only get the clear hd channels and not the encrypted ones and took the time to check my billing. and the woman said it would cost me the same as before the 4 extra cards were installed. I was expecting 6.95 per card plus another 6.95 per card for additional outlet and a long excruciating battle with them. We'll see when I get my next bill though.
$0 per month for 4 additional cablecards!
Now Comcast tells me there is a $10/mo "Expanded HD" package that is per account, rather than per card. I was then told that I could upgrade my account to "digital classic" from "expanded basic" and my bill would go from $55.10 to $70.05, with no "per card" extra charge. So, I should be able to upgrade my account for $15/mo, but they instead charged me $12/card/month? Oh, yeah, I'd much rather pay $24/month for the 2 CCs rather than upgrade my account to the equivalent service level for $15/mo.
Bottom line, if you go with Comcast, "See what you've been missing! Extra hidden charges!" (TM)
So far, I am not able to get cable cards from Comcast to know what they want to charge. I ordered my new S3 and called Comcast about cable cards. I was told that I could get cable cards at the local office. I went to the office and was told that they had to do a service call to install. I scheduled an appointment and waited all day on November 6 for the tech to come. Interestingly, two Comcast trucks came to my house during the day and turned around in the drive way and left. Late in the day, I got a call from Comcast indicating they have no cable cards available for my area (Naples, FL) and could give me no real idea when they will be available, but they would call me. I talked to a Customer Service supervisor today who seems to think it has something to do with the fact that we were a former Time-Warner system that was acquired by Comcast about a year ago. She was going to talk to a tech supervisor and get back to me. So, I am still waiting. Does anyone have any ideas about this?
Write a letter to your local franchise board or PUC. CC the local paper.
Two-three times last week I called Comcast customer service and had them zap the multistream cablecard in my TivoHD. On the last attempt I got everything except the premium channels in HD. They rolled a truck and on Saturday, with the tech there, they zapped it again and everything was good...
...till today. Now my wife reports the channels stop at 23 and pick up again somewhere around 100, but no HD or premium stations. She lined up a service call for Friday. The guy on the phone said that a frayed wire could be the cause of this. These are new wires just installed in a transfer of service to my new home about a week ago. Did the tech fray a wire or is are they just handing me a line?
Either way, I am not a happy camper. I'll bet, come Friday, the tech shows up without a card in hand--or if he does, it'll be a singlestream card--and he'll be scratching his head a lot and making a whole bunch of excuses about how cablecards are (a) new, (b) new to him, and/or (c) not reliable.
Most of us would probably not be able to answer that question, but, based on most other people's experiences, I'm going to go out on a limb and say it is most likely that the card is not paired correctly. Check out this TiVo CableCARD FAQ http://tivosupport2.instancy.com/LaunchContent.aspx?CID=f8f40dc6-5fb6-4ed8-ac41-d8cd0d5c0824 It has screen shots of what your cableCARDs Should and Should Not look like.
I was told by Comcast back in early October when I ordered two CC's for my Series 3 that the first one was free, the 2nd was $1.50/mo.
When I got my 1st bill, they were listed as $2.75 each. I called. The person I spoke to said she saw the problem and have corrected it.
The next day, one tuner had no channels above 23. I called them back and she said that the first person I spoke to removed one of the cards and she would add it back. She also told me that the first person that told me the $1.50 rate was wrong because I have a cable box on my account.
I thought it went so easily.
Why oh why can't they get it right? This is not a tiny company - you would think they would have the resources to give the right information out...
Comcast CSR's don't seem to mention (maybe don't even know about?) A/O charges. Basically, in most cases, the cableCARDs are free. The price sheet I have says $1.50 per extra card in the same device. But, they are not charging me anything for 4 cableCARDs. What they ARE charging me for is A/O (Additional Outlet) charges. I am charged $2.75/mo for 3 out of four cards since I have premium services including HBO and NHL CI. And, the price list I have, does mention that EACH ADDITIONAL OUTLET AFTER THE FIRST IS $2.75/MO WITH PREMIUM SERVICES. That said, YMMV with Comcast depending on your location.
Oh, and if you keep your box, that is your FIRST OUTLET. So, the two cableCARDs are both charged $2.75. Which is why you should return the box and save the A/O and the box rental.
Have they gotten into this century and figured out a way to order PPV's while not having a cable box? I really get tired of having to watch MMA events with a bunch of clowns at the local Hooters or BW3's. Thanks if you can point me in a direction.
Where I live, with Comcast, I just have to call it in. I have NHL CI and if I want any other PPV, I have to call.
OK, so does anyone have any good advice on how to get Comcast to get encrypted channels to work on my M-Card sporting Tivo HD. So far I had the guy round on Friday to install it (because "it involved technical stuff I couldn't do myself") and after he finished I got basic cable only (including basic HD). I pointed this out to him and he told me "oh it takes a couple of hours to come through". I knew this was Comcast double talk for "its broke and we can't be bothered to fix it", but I couldn't pursuade the guy to stay and fix it. Anyway last night I called and had the standard "OK does it work now" x5 call to a Comcast CSR, they were clearly trying various things, but not the *right thing*. In the end the CSR lady told me I should take the M-card back to my local office to exchange it. I can't wait to see the look on their faces when I do that!
I'm going to try calling Comcast 1 more time before I take the M-card in, and if anyone has any ideas of what "code words" to say to them to get the card to decode encrypted channels I'd be most grateful.
Just had CableCards installed in my TiVo HD yesterday.
Appointment was a 1-5 slot. He called at 11:30 to see if it was OK to come a little early - could be there in 15-20.
Short story: 2 cards installed, working and done by 12:30. (About 35 mins total)
Long story: I'm in the middle of completing Guided Setup for the cable system when the doorbell rings at 11:20 - I'm thinking it's Comcast showing up early unannounced. It's actually the Verizon FIOS guy, looking to see if I want to add TV to the Internet and phone! Of course the Comcast guy called while I was talking to the Verizon guy. I sent the Verizon guy on his way, told him to come back later once he sees the Comcast truck gone. I figure I have him as an ace in the hole if the install goes bad. And of course, my guided setup is midstream, AND suddenly I've blitzed out my wireless network settings in my haste.
Comcast guy shows up, and he's a contractor. Got the "I've only done these once before. But I've got the number of a guy to help me through."
Doesn't want the instruction sheet. I'm frantically trying to enter the Network ID info, which I never get to finish as.....
He sticks a card in the left slot first, then the right, and then he realizes he didn't keep track of which card in which slot. Pulls out the left to ID it, and when he does, Card info 1 comes up. He copies this down, then inserts card 2, copies down the info once I hit the pairing screen button, then he goes out to the truck to call in the info. He comes back in - and I've got ESPN HD and HBO HD when I test. Then he goes out to look at the wiring outside. I continue with the Guided Setup.
He comes back in as all the GS connections are going on and we're talking. I'm telling him about the TiVo, and lots of other stuff, and he's telling me he's going to put me down for a free re-install of all the wiring, since it appears to have never been grounded to power.
GS finishes, I test Tuner 2, get the ESPN HD and HBO HD, he says "thanks, I almost forgot about testing the second tuner" and leaves about 35 minutes after he came.
I'm watching, switching tuners, tranferring a couple of recordings from my Series 2, and having a ball when the phone rings. It's the installer, asking if I'll be home this afternoon, since he's going to see if he can get permission to do the rewiring.
5 mins later he calls back, says he'll be back in 15 mins. Of course the bell rings and the Verizon guy is back! I send him away again - tell him to come back when the truck's gone again.
Installer comes back, and of course I'm without cable while he cuts things and reroutes the wiring, but he does a nice job, attaches the cable much more nicely to the outside of the house than it was before (some was actually on the ground next to the house - covered by ivy before we had that removed this summer). AND everything still works once he's done.
(I did wind up signing with the Verizon guy - but think I will cancel. Yes, it's cheaper - but I don't like having all my eggs in one basket. We've lost the FIOS line twice in a year and a half. If the internet's not working, I like to have the TV, and vice versa).
So a successful, even pleasant experience with Comcast Fort Wayne.
I am also a former Time-Warner customer and I had no problems getting cable cards from Comcast so it can be done.
What do your CC diagnostic screens say?
Semi interesting - around Detroit you may be able to use Digital Starter for the HD tier now.
I'm going through the exact same thing right now.
I've just finished up day 2. Friday will be day 3.
After numerous calls I seemed to get a lady who as least understood some of the cableCard terms. She confirmed the numbers for me (SN, Host ID, Data #) and they were all OK.
I've read from other posts that sometimes going through guided setup again will sort things out. It's the one thing I haven't done, yet. I've rebooted (another thing I remember reading that sorted it all out).
This is a stupid pain. I'm at about 11 hours lost on this venture. If they can't get it sorted on Friday I may just give up and go back to broadcast basic and take the TiVo back. I'm on the edge about it, now. For me Dec 1st is the definite cut-off day. I'm not going to go past that on getting this to work (just a personal "I don't want to spend 6-weeks on this"-deadline).
Read the sticky cableCARD Installation FAQ at the top of this forum. Call the cableCARD TiVo hotline for a three way with Comcast. You have to be proactive. Just because they have the numbers right does NOT mean the numbers are entered in their DAC system correctly. There are TWO places which must be correct at Comcast.