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Official Comcast CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.

  1. E94Allen

    E94Allen New Member

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    Oct 16, 2005
    You might don't want to do that because Enter/Last switching the channels will lose the buffer.
     
  2. mrfeb14

    mrfeb14 New Member

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    Dec 27, 2005
    Martinez, CA
    I had comcast come out today to install cable cards in my new tivoHD that i hooked up over this past weekend. The installation went great! the guy was here all of 20 minutes... He installed 1 M-card was able to talk to his dispatcher to pair and validate the cards quickly and everything went smoothly... Now i just hope when i take back the Comcast HD-DVR box that the TivoHD is replacing that it doesn't mess anything up.

    Comcast Cable, Martinez, CA with TivoHD with 1 Multi-stream cable card
     
  3. harrigill

    harrigill New Member

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    Jan 27, 2005
    Seattle, WA
    Renton, WA.

    Bought a TiVoHD from Amazon. I picked up an M CableCARD yesterday at the Redmond Comcast store. No cost. The TiVo Setup prompted me to insert the card at the appropriate time. It then displayed the card's numbers (write them down). When setup was complete, I called Comcast; I was on the phone with them for about 5 minutes and everything seems to work great. No need for an installation visit or fee. Very smooth, very easy. Free.
     
  4. david4788

    david4788 New Member

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    May 19, 2007
    Ellicott...
    Finally!!! :D

    The short version of a long saga...There was a huge batch of cards that Comcast and their contractors were using and having problems with. It took a senior install supervisor who found out that none of the cards were not entered, or were entered improperly, in the Comcast system at the warehouse. The in-house installer came out with 4 m-cards that were verified yesterday. It was working within 30 min with the first card. Most of the time was on hold waiting to activate the card.

    If you live in the Baltimore area (surrounding counties to) and are having problems with Comcast and the Cablecard (including confusion on billing) PM me and I'll let you know who to talk to get it straight. :up:
     
  5. Brad Bishop

    Brad Bishop Member

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    Sep 11, 2001
    Atlanta, GA
    You know, this is kind of one of the things that bugs me about the cable company. I don't hate them or any other company. I really hate stupid policies, though.

    They want to charge you to come out and visit your house to install a card. That's dumb. They claim to be professionals and know exactly how to do it when they can't even line up the cards on their backend. Really, just let me pick up the card on the way home from work, install it, call you with the numbers and be done with it. If I can't make it work after that *then* charge me to come out to my house.

    If you look at the numerous posts in the cableCard threads you'll see that their 'trained specialists' really aren't having a whole lot of luck getting a lot of cards to work. We're sold that they're specialists though and that's why we have to pay them to come out to minimize the problems. It's just so messed up.

    Same kind of thing with how they used to (and possibly still do) rent you the cable box and the remote separately. "Well the box is only $10/month but if you actually want to use the box, there's a remote-control fee of $5/month." It's like this constant stupid game you have to play with them.

    I picked up a TiVo HD recently, they're coming out to my house to install the card for me because 'they have to.' Ok. So I thought about it and thought, "You know, a second TiVo in the bedroom may be nice if I can get them to bring a second card in the same trip." What killed it for me is the Additional Digital Outlet charge of $7/month. What? I'm fronting the money on the equipment. You just have to supply me a small PCMCIA card in order to sell me services? Why do I need to pay an additional $7/month for this?

    I'll be fine with my one TiVo - I just really hate the stupid games these companies (cable, phone, being the main ones) have gotten into just to try to sell me services.

    It's like selling me a car and saying, "Oh, to drive it at night will require this 'night key'. That's an additional $5000."
     
  6. BurnBaby

    BurnBaby New Member

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    Sep 20, 2007
    Another day, another call to Comcast. :rolleyes: I just got my first bill after the cablecard install and have some additional charges, one for a partial month charge, one for a Digital Plus charge. In my area there's no charge for cablecards, so there shouldn't be any new charges. I'm on the phone with Comcast and they will remove the charges but the billing rep has no idea why my account was changed and these charges appeared. In my case, it's going to take a little longer to resolve b/c of the lock on my account that I previously mentioned (in short, the lock is b/c of a Comcast promo pricing). I remember reading other peo had similar issues. My question for you all is how many people have gotten additional charges on their bills after a cablecard install? And is this a case of Comcast trying to slip in additional charges and counting on the fact that many people won't notice?

    Do you already have cable on that second tv? If not, Comcast always charges ridiculous fees for another outlet. If you already have cable on that other tv, they shouldn't be able to charge you again.
     
  7. david4788

    david4788 New Member

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    May 19, 2007
    Ellicott...
    Do you already have cable on that second tv? If not, Comcast always charges ridiculous fees for another outlet. If you already have cable on that other tv, they shouldn't be able to charge you again.[/QUOTE]

    My understanding is that they can only charge you for the one service line to the house and rent on any boxes over the first one. Unless they are installing new outlets then they have the one time install charge. You can have 300 outlets in your house and they can only charge you for the one outlet then for any cablecards or boxes over the 1 that is included. "There is no charge for the first CableCARD that you use as it is already included in the primary outlet fee. " I have 7 TVs going and pay the basic Digital Starter.
     
  8. pl1

    pl1 Active Member

    1,256
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    Jan 17, 2007
    MA
    I have two TiVo's with 4 cards. I get charged for 3 A/O's at $2.75/mo each. No amount of past arguing with Comcast has changed the amount I'm currently being charged, but, it is still a Hell of a lot cheaper than one of their POS DVRs.
     
  9. darkstar757

    darkstar757 New Member

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    Nov 14, 2007
    Has anyone gotten the information from david4788.


    I am in Washington DC and I am having the same problem and I am desperate for some help. Comcast is screwing me big time.
     
  10. dipdewdog

    dipdewdog New Member

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    May 9, 2005
    Washington, DC
    I gave up on Comcast DC. They weren't able to get my bill right with a single Multi-Stream CableCARD (was charged a digital A/O every month and had to call to get it removed) and we've had ongoing problems getting the CableCARDs working properly.

    I downgraded to Limited Basic cable and HSI and now I get my HD network channels OTA. I miss the shows on HBO and Showtime, but other than that, I haven't looked back.
     
  11. darkstar757

    darkstar757 New Member

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    Nov 14, 2007
    You know what you should not have to give up. Comcast is sooo full of ****. I am going to WAR with them as we speak. I am filling with the FCC and BBB and Comcast HQ. This is crazy I wish FIOS would freaking come to DC already.
     
  12. dipdewdog

    dipdewdog New Member

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    May 9, 2005
    Washington, DC
    You might want to try the DC Gov't Office of Cable Television, too. I had good luck with them at one point.

    It wasn't just the CableCARD issue that drove me from Comcast; it was also that their triple-play advertised at $129 per month was constantly costing me upwards of $165 per month with all of their taxes and fees. I'm much happier now without them, and since the bill is in my partner's name now, we could take advantage of new customer specials that will bring our bill to about $45 per month for HSI and Limited Basic cable, at least for 6 months.

    I'm much happier this way, and Comcast certainly didin't win, because they're losing out on $120 per month in revenue from me.
     
  13. darkstar757

    darkstar757 New Member

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    Nov 14, 2007
    Well after going to war. BOOM the cable card was enabled. I hate comcast sooo much. Anyhow my series 3 HD is working in Washington DC now. All I got to do now is upgrade the HD and I am in buisness.


    Darkstar
     
  14. tmesser

    tmesser New Member

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    Apr 12, 2003
    Naperville, IL
    That's really only true if all the outlets are analog - in my area, at least. Beyond that, you'll get dinged for an additional digital outlet fee for each piece of digital equipment. Comcast considers each box or CableCARD to be an "outlet," unless you've been able to convince someone otherwise or you found someone who correctly entered the "TiVo Series 3" billing line item.

    In my area, the first CableCARD on the outlet is free, and each additional card is $1.50. I have two S-Cards in my TiVo HD, so my bill shows the "T3DDVRCARDS" line item for $1.50. I also have a CableCARD in my TV, in case I want to watch something live when the TiVo HD is recording two things. For that, I get charged for an additional outlet at $5.99. Never mind that these two devices are on the same physical outlet with a splitter; Comcast's billing system sees two separate devices with CableCARDs as two "outlets."

    This is life with Comcast.
     
  15. david4788

    david4788 New Member

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    May 19, 2007
    Ellicott...
    Look at this...It is from www.comcast.com. All I did was a search for cablecards...

    "How much will I be charged to use a CableCARD?
    There is no charge for the first CableCARD that you use as it is already included in the primary outlet fee. If you have a multi-card device on the same outlet (i.e. TiVo Series 3 or two Digital Cable Tuners connected to the same personal computer), you will be charged an additional regulated fee of up to $1.91 for the second CableCARD.

    If additional CableCARDs are needed for other devices that are installed on additional outlets, you will not be charged for the first CableCARD installed on this outlet as the cost is included in the additional outlet fee. In addition to the cost of the digital cable service, you will not be charged a regulated fee of up to $1.91 for the second CableCARD on the additional outlet.

    **Note: The same pricing schedule will be applicable to additional outlets with multi-CableCARD devices, e.g. no charge for first CableCARD on the third outlet and an additional regulated fee of up to $1.91 for the second CableCARD in addition to the digital service charge. "

    Any CR person will tell you they don't know what you are talking about and that they dod not have that info. Work you way up to the Call Center Manager.
     
  16. jmpage2

    jmpage2 New Member

    1,951
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    Jan 20, 2004

    This has been posted before, and the bottom line is that it varies by market. In my market for example I am forced to pay a $7 access charge for the 2nd cable card (in addition to the cost of renting the card).

    I have directed people to that Comcast page and escalated the issue to supervisors at Comcast to no avail. The bottom line is that if I want to use my Tivo on Comcast I have to pay the cable card charge AND a "box/service" charge for the 2nd cable card.
     
  17. CrispyCritter

    CrispyCritter Purple Ribbon Wearer

    3,646
    1
    Feb 28, 2001
    North...
    I personally wouldn't bother. Standard Comcast rates would be $1.91*2 (the second cablecard in each TiVo) plus $6.99 for one additional outlet fee. Note that individual franchises are allowed to charge different amounts (there's a footnote somewhere on the web page). The $2.75*3 is a better deal, so it's not worth trying to be legalistic - it's a fair price and you may find your total payment increasing if you push too high up!
     
  18. ken495128

    ken495128 New Member

    6
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    Feb 26, 2003
    Great info here folks, thanks for posting your stories and learnings. Wish I had read this through earlier.

    I had Comcast here this morning to install 2 cablecards in my TivoHD. First question I asked was - "Have you installed cablecards before" - "Yes, all the time" and "Is this a single stream card?" "Yes", so I let him do his thing and try not to hover.

    After he leaves, I go to finish the guided setup and there is a message that this is an M-card and the second one will be disabled. I pull out the second card, which of course is clearly labeled M card, and everything is still working OK.

    So I guess I would have been paying for 2 cards when I only needed 1 if I hadn't done my homework and read this thread. It's only a couple of bucks a month but probably could have gone on for 5 years or however long I will have the TivoHD.

    I have an S3 with 2 older Single Stream cards, so I think I'll hold onto the extra M card for a bit and maybe use it in the S3 when they enable multistream.

    So I share your frustration - they make you pay for a tech to come to your house, and the reality is that the user ends up knowing more than the installer.
     
  19. pl1

    pl1 Active Member

    1,256
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    Jan 17, 2007
    MA
    You already received the general consensus, but, let me add this little tidbit. This January, our area received an insert with our bill (when they raised prices, as they always do). Within this insert, it mentions cableCARDs and A/O's.

    1. CableCARD FREE
    2. CableCARD - additional in the same device $1.50/mo
    3. A/O $3.51 for premium services per outlet.

    So, I should be paying $3.00 + $10.53 vs. 3 x $2.75

    So, it's not like I'm going to call up and demand they charge me even more. ;) They are still not charging anything for my 4 cards. It's the Additional Outlet charges for premium channels like HBO, SHO, NHL CI.
     
  20. Qwertinsky

    Qwertinsky New Member

    80
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    Oct 24, 2006
    I guess that 71 cents per card was prorated for a partial month service.

    I just got my bill today and here is the charge for a full month for one cable card.

    11/20 - 12/19 TiVo Series 3-cable Card 1.79

    Still far less than the $6.95 they want to charge you, might be worth a call to the 800# to see if they can adjust your rate.
     

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