1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Official Comcast CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.

  1. Qwertinsky

    Qwertinsky New Member

    80
    0
    Oct 24, 2006
    I will throw in my experience here, I live in NW Washington, north of Seattle.

    I just purchased a Tivo-HD and transfered my lifetime subscription with the special that ended November 8th.

    I called the Comcast 800# to schedule a cable card install. The person I spoke to on the phone said cable cards no longer need to be installed by Comcast. I could just run out to the office, pick them up and install them myself, or he would be happy to schedule a Comcast technician to install them for me, but the soonest they could come would be two weeks from now and there would be a charge for the installation.

    So I said I think can handle it myself and went out the next day to get them.

    The lady at the Comcast center said I would need two multi-stream cards, but was not sure if they were the blue or red cards.

    Interesting the red cards say M-card and the Blue cards say S-card. To me that meant Multi-stream and Single-stream but I guess she could not figure that out and it took her ten minutes to find someone that knew this.

    I was amazed in how cheap these things are. Here are the recent charges from my online statement.

    TIVO SERIES 3-CABLE CARD $ 0.71
    TIVO SERIES 3-CABLE CARD $ 0.71
    LOCAL TAX $ 0.11
    FRANCHISE FEE $ 0.06
    STATE SALES TAX $ 0.12
    Total $ 1.71

    When the Tivo arrived I hooked it up and made sure it worked before I installed the cards. Reading the manual I noticed it said I only need ONE multi stream or TWO single stream cards, made sense to me.

    So I just installed one card to the first slot. The Tivo jumped right to a screen that said "This screen was provided by your cable company" this screen had an 800# to call to activate the card. I called it and read off a couple numbers from the screen to them. Then the guy said he was activating it now, the screen changed to some "//failed//auth//" error message. So he did it again and said it should be working, try some channels. So I flipped through a few of the channels that needed to be authorized and sure enough it was working.

    I tested the multi-stream part by making sure I could indeed record two channels at once with one M-Card.

    Over all the entire process took about ten minutes and was pretty painless.

    I will have to say Comcast has improved their customer support as many of my prior interactions with them have not gone so well.
     
  2. herculespilot

    herculespilot New Member

    10
    0
    Sep 25, 2003
    Panama City, FL
    I watched one card go through the update 4 times during a period of about 5 hours while the tech went back to the office to find some other cards. We waited another hour with one of the cards that he brought back and watched it complete its firmware update, allow us to tune channels for about 10 seconds, and then try to update the firmware again. After that the guy on the other end of his Nextel advised him to try some of the other cards to see if they didn't need the updated firmware...not of those worked either. He didn't give those a lot of time, but it was around quitting time and I was ready for him to go home.
    Comcast is returning this morning with some updated cards. Hopefully this is the day the S3 is fully functional. It has been a long 2 1/2 months.
     
  3. herculespilot

    herculespilot New Member

    10
    0
    Sep 25, 2003
    Panama City, FL
    Success! Finally we have Comcast/TiVo Series 3 HD bliss. The same Comcast tech came this morning with the CableCards that were up to date on their firmware and it only took about 20 mins to get everything working. If they only tested the cards to make sure they worked and were up to date on their firmware before every install call. Comcast could certainly save themselves a lot of time and trouble. I guess the percentage of CableCard users must be so small that they don't worry about the extra time and money for a few install problems.
     
  4. silypuddy

    silypuddy New Member

    56
    0
    Jun 4, 2007
    Minneapolis

    I've been also having that problem. Here is a thread that covers it in gorey detail:

    http://www.tivocommunity.com/tivo-vb/showthread.php?t=365824

    In the case where just the HD channels go blank, I'm thinking it's a handshake issue. Next time it happens, I'm going to switch from native mode to fixed mode and see if that does the trick...
     
  5. herculespilot

    herculespilot New Member

    10
    0
    Sep 25, 2003
    Panama City, FL
    Does Comcast have any standard TiVo Series 3 CableCard pricing? My local Comcast office still doesn't understand that a TiVo Series 3 is a single box connected to a single HDTV and wants to charge me $6.95 for each card per month. I see here that Qwertinsky is only paying $.71 for each card and I have seen others quoting lower package pricing for the S3. Do I need to contact the Comcast 800 number to get a lower price or will the 800 number just ring in my local office?
     
  6. garlic

    garlic New Member

    6
    0
    Jan 4, 2005
    the number will get you to your local office. There is no global comcast cable card pricing, so Qwert's deal won't help you much. Getting 1 multi stream card instead of 2 single stream cards should limit what you have to pay however.
     
  7. herculespilot

    herculespilot New Member

    10
    0
    Sep 25, 2003
    Panama City, FL
    Thanks. Series 3 doesn't take the multistream cards.
     
  8. zand94

    zand94 New Member

    86
    0
    May 20, 2002
    Central PA
    i'm getting a TivoHD very soon (just ordered) and need to know if there is anyone here from the Harrisburg PA area that has had the Comcast experience and could provide me some feedback. There's 141 pages and looking for each poster's location is a bit tedious. please? :)

    Alex
     
  9. tivovito

    tivovito New Member

    7
    0
    Jun 11, 2002
    Picked up my 2 S-Cards at the comcast office - after a few swaps I have 2 working cards. However, the card in slot 1 gets an extra channel or two. I want to record from the channel that slot 1 gets (and slot 2 doesn't)....can I specify which tuner to record from? Or can I select which tuner I surf with (it currently surfs with slot2 tuner)? I did get the slot 1 bonus channel to record when I scheduled 2 shows at the same time....but would rather do it without the xtra recording.

    fwiw - my experience getting the tivo running with the 2 cards took hours of calls...and days of swapping cards. yuk.
     
  10. pl1

    pl1 Active Member

    1,256
    0
    Jan 17, 2007
    MA
    It does, in single stream mode. I have two M-cards in one of my TiVo's. AAMOF, the Comcast installer told me they don't even carry S-cards anymore. http://tivosupport2.instancy.com/LaunchContent.aspx?CID=BB83AE57-EA46-4162-AB65-4BFDE6A851E4

     
  11. btwyx

    btwyx Substantive Member

    11,331
    0
    Jan 16, 2003
    Mountain...
    The live TV button will do it.
    The real solution is to get that fixed, you can't scedule a recording to use one tuner or the other.
     
  12. Gregor

    Gregor Active Member

    46,740
    14
    Feb 18, 2002
    Yes, it will. I have an S3 with 2 multistream cards, and an S3 with 2 single-stream cards.
     
  13. amagnesianhog

    amagnesianhog New Member

    1
    0
    Nov 13, 2007
    So I just got my first bill after having my cablecards installed, and I'm not sure I'm being charged right. I'm seeing the Basic Service charge I had before, but now I have a $23.90 charge for "Digital Service" and a $13.90 charge for "HDTV Converter," and no mention of cablecards on there. Now, looking at Comcast's site, they're never really clear on exactly what they're going to charge you. The cablecard FAQ they have says the following:

    "If additional CableCARDs are needed for other devices that are installed on additional outlets, you will not be charged for the first CableCARD installed on this outlet as the cost is included in the additional outlet fee. In addition to the cost of the digital cable service, you will not be charged a regulated fee of up to $1.91 for the second CableCARD on the additional outlet."

    So, from the way I'm reading that, I should be charged (at most) $23.90 for the digital service, and $1.91 for the second cablecard, correct? It seems like they're charging me as if I were renting an HD box from them. :confused:

    I'm in the Northern Virginia area (I gather Comcast's pricing is different depending on where you are)
     
  14. tivovito

    tivovito New Member

    7
    0
    Jun 11, 2002
    While in LiveTV mode, I can select which tuner to view from?
     
  15. pl1

    pl1 Active Member

    1,256
    0
    Jan 17, 2007
    MA
    That's exactly what the other person said. Hit the LIVE button and it switches tuners. Or, hit INFO and arrow down to the second tuner and select it.
     
  16. tivovito

    tivovito New Member

    7
    0
    Jun 11, 2002
    ah yes..I see....many thanks!
     
  17. Qwertinsky

    Qwertinsky New Member

    80
    0
    Oct 24, 2006
    The ENTER button also switches tuners.
     
  18. pl1

    pl1 Active Member

    1,256
    0
    Jan 17, 2007
    MA
    Maybe, maybe not. It is the LAST channel button. Unless I'm mistaken.
     
  19. btwyx

    btwyx Substantive Member

    11,331
    0
    Jan 16, 2003
    Mountain...
    I thought the enter button switched to the previously selected channel on the current tuner.
     
  20. dswallow

    dswallow Save the ModeratŠ¾r TCF Club

    50,973
    31
    Dec 3, 2000
    Long...
    It's the ENTER button; on at least some TiVo remotes it's labeled "ENTER/LAST". So it's also the LAST button. It's just that they're the same button. :)
     

Share This Page