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Official Comcast CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.

  1. Nov 6, 2007 #4201 of 9367
    BurnBaby

    BurnBaby New Member

    90
    0
    Sep 20, 2007
    Cable company reps tend to get real friendly once you mention that they're required by the FCC to provide cablecards that let you access their channels. The rep who was initially trying to schedule my install was trying to tell me he didn't see why the Tivo should need 2 cablecards, but got much more cooperative once I mentioned the above.

    Mention the FCC thing then request that the technician be on a three-way call with Tivo at the time of the install. :) Good luck. I hope you don't have to return the Tivo.
     
  2. Nov 7, 2007 #4202 of 9367
    kipe

    kipe New Member

    1
    0
    Nov 7, 2007
    Portland, OR
    Just added NBA League Pass to my subscription tonight. My Tivo HD had been working fine with two cable cards for a couple of months, but is now non-functioning. Comcast tried to activate NBA League Pass on my CableCards in the Tivo HD box by sending hits to the CableCards and now they don't work anymore. Comcast said they will have to send someone out .. again (they "burned" four cards on the original install before things were setup to work correctly).

    Has anyone else had luck with NBA League Pass or other season pay-per-view type subscriptions and their Tivo HD or Series 3 boxes? I see some success stories in other threads, but I'm not sure why the failure rate appears to be so high with CableCards and Comcast!? What do I need to tell them to make sure they do this right?

    They assured me this would work when I made the order.

    :mad:
     
  3. Nov 7, 2007 #4203 of 9367
    pl1

    pl1 Active Member

    1,256
    0
    Jan 17, 2007
    MA
    NHL Center Ice here. Working fine for the second Season with my two of my S3's and four cableCARDs on Comcast/NE.
     
  4. Nov 7, 2007 #4204 of 9367
    bktraveler

    bktraveler New Member

    3
    0
    Nov 7, 2007
    Toms River, NJ
    Its all about who your talking to at Comcast you can go through dozens of idiots before you get connected to someone who knows what to do. Trust me I went through about 8 people before I talked to someone who was familiar with cablecards.
     
  5. Nov 7, 2007 #4205 of 9367
    herculespilot

    herculespilot New Member

    10
    0
    Sep 25, 2003
    Panama City, FL
    I am in a serious house of pain with Comcast here in Panama City, FL. I first tried to get my Series 3 Scientific Atlanta S Card install 2 months ago. After a long list of mistakes by 3 sets of techs Comcast finally tells me that my CableCards aren't working because of the cable signal in my neighborhood and that they would put in a work order to replace some underground cable a couple of blocks from my house. They went through every excuse in the book why it was taking so long to get this cable fixed. They finally got the underground repair completed on Monday and sent another "CableCard experienced" tech out yesterday to try the install again in my S3.

    The original problem I had 2 months ago was channels only tuning for a few seconds and then switching to one of the black and gray screens with words to the effect that the cable company needed to be contacted to activate the card. The guy that came out yesterday thought that meant that the cards were defective and started down the path of swapping out a box of new cards. Each card that he put in would go into a firmware upgrade for about an hour, seem to work, and then go into another hour of firmware upgrade. I have read that this can happen, but not multiple times back to back in the same card. Every card that he put in behaved the same way. He went back to his office to find some cards that had the latest firmware, but the next box he tried had the same result.

    I finally told him that I don't think this is going to work and that someone should come back when they have some answers to this problem. I called TiVo and they said that this firmware upgrade is a cable company problem. TiVo was very willing to help, but without a card that isn't constantly looking for a firmware upgrade, the can't help me or Comcast get my S3 up and going.

    My Comcast tech, his supervisor, and their engineer don't seem to know anything about this and have contacted Scientific Atlanta. I'm waiting for them to come up with a solution but I'm not holding my breath. Does anyone know anything about this issue of the card looking for a firmware upgrade for hours and never completing the download?
     
  6. Nov 7, 2007 #4206 of 9367
    tmesser

    tmesser Member

    121
    0
    Apr 12, 2003
    Naperville, IL
    http://tivosupport2.instancy.com/LaunchContent.aspx?CID=8b5437a8-0a4a-49ec-8a1f-8787455bdf26

     
  7. Nov 7, 2007 #4207 of 9367
    herculespilot

    herculespilot New Member

    10
    0
    Sep 25, 2003
    Panama City, FL
    Thanks. I have seen that TiVo info about the CC firmware, but does that mean that every card that they tried was defective? Comcast has tried cards from several different manufacturing lots and they all did the same thing...constantly checking for firmware. I just find it difficult to believe that a company as large as Comcast doesn't have better knowledge about the Scientific Atlanta CableCards and firmware updates. They even tried some other cards at their office in a TV and they were also stuck looking for firmware. Could it be a problem with their system communicating the need for firmware update with the cards?
     
  8. Nov 8, 2007 #4208 of 9367
    tmesser

    tmesser Member

    121
    0
    Apr 12, 2003
    Naperville, IL
    I suppose it could be a problem with their system, but I think it's just as likely that every card he tried was defective. How many did he try? During my installs, three out of five were defective, and that sounds pretty normal (unacceptable, but normal).
     
  9. Nov 8, 2007 #4209 of 9367
    bbiffle

    bbiffle New Member

    5
    0
    Nov 7, 2007
    New Forum member: I purchased the TiVo HD 3 a few months ago and spent several frustrating weeks trying to get it to work with Comcast HD. They put in a number of cable cards that they just couldn't make work. Finally gave up and got another Comcast HD STB. Been using that, but still have the TiVO HD 3 sitting on the shelf. Any movement to make the cable cards actually work with the TiVo?
     
  10. Nov 8, 2007 #4210 of 9367
    dswallow

    dswallow Save the Moderatоr TCF Club

    51,193
    102
    Dec 3, 2000
    Long...
    Slowly Comcast techs seem to be figuring it out; but the issue has always been on the Comcast side... you should call and ask them if they've learned how to use their own authorization system yet.
     
  11. Nov 8, 2007 #4211 of 9367
    bbiffle

    bbiffle New Member

    5
    0
    Nov 7, 2007
    I'll do that. Not much confidence in any results, though. I hate to think I've bought a $300 door stop. :( :mad:
     
  12. Nov 8, 2007 #4212 of 9367
    Graymalkin

    Graymalkin Grumpy Poster

    52,018
    152
    Mar 20, 2001
    Northern...
    I'm thinking that the problem isn't defective CableCards, it's defective authorization practices by Comcast, which has no strong incentive (other than FCC fines) to make them work. If it can tell the FCC, "Golly, gee, all these cards are defective, no wonder we can't make them work," and the FCC buys it, that's more DVR business for Comcast.

    I doubt Comcast has this kind of quality control problem with its cable modems and house-brand DVRs.
     
  13. Nov 8, 2007 #4213 of 9367
    bbiffle

    bbiffle New Member

    5
    0
    Nov 7, 2007
    I purchased the TiVo HD 3 a few months ago and spent several frustrating weeks trying to get it to work with Comcast HD. They put in a number of cable cards that they just couldn't make work. Finally gave up and got another Comcast HD STB. Been using that, but still have the TiVO HD 3 sitting on the shelf. Any movement to make the cable cards actually work with the TiVo?
     
  14. Nov 8, 2007 #4214 of 9367
    Langree

    Langree The Gimp

    17,285
    4
    Apr 29, 2004
    Freezinmyass...

    Well, many of us have had working cards in THD's for months.

    What city are you in?
     
  15. Nov 9, 2007 #4215 of 9367
    herculespilot

    herculespilot New Member

    10
    0
    Sep 25, 2003
    Panama City, FL
    He tried about 5 or 6 before he figured out that none of them were going to update the firmware. After that he went back to the office and returned with a box that had at least 10 and tried just about all of them. We could have spent another 12 hours watching all of the cards trying to download the firmware update and I don't think we would have been successful. Comcast called today and said that they think they have 4 cards that have up to date firmware and will be out on next Monday to try again since I am out of town for the rest of this week. Hopefully we will have success soon.
     
  16. Nov 9, 2007 #4216 of 9367
    dswallow

    dswallow Save the Moderatоr TCF Club

    51,193
    102
    Dec 3, 2000
    Long...
    When you say you watched them try to download the update, how long did you give it uninterrupted before you gave up and pulled the card out and tried the next? There's no status update as firmware is loaded. On one of my installs the tech only brought 4 cards; One card authorized and worked fine, but all the others went into a firmware update mode and seemingly just stayed there. So he was going back to the office and I suggested leaving one card in there while he was gone. About 35-45 minutes after he left, the card finished updating and when he got back he simply called in the authorization numbers and it worked.
     
  17. Nov 9, 2007 #4217 of 9367
    Graymalkin

    Graymalkin Grumpy Poster

    52,018
    152
    Mar 20, 2001
    Northern...
    Perhaps they should have some machines in the office that will update CableCards' firmware BEFORE they take them out to install at customers' homes. It might make their lives easier.

    Nah. that's too sensible and might cost them money. Forget I said anything.
     
  18. Nov 9, 2007 #4218 of 9367
    dswallow

    dswallow Save the Moderatоr TCF Club

    51,193
    102
    Dec 3, 2000
    Long...
    After my first install, I thought they did because the tech talked about the cards being initialized at the office.
     
  19. Nov 9, 2007 #4219 of 9367
    Slyde

    Slyde New Member

    17
    0
    Sep 23, 2002
    Evanston, IL
    I live in Evanston, IL (just outside of Chicago)...

    I received my Tivo HD Monday, and Tuesday showed up at my local (Skokie, IL) Comcast office to try to get a card for a self-install - they said they had none at that location and will have to call and request an install.

    I did so Tuesday evening, they noted it was a $17.98 charge (since I was changing service) - I also requested they remove my 2 cables boxes (I had a SD box for my Seriies 2 - and a HD box for watching live HD)

    They were able to schedule a tech for either 10-12 or 8-12 on Thursday. I was pretty impressed to get an appointment for 1.5 days away... I got I took the latter hoping he would arrive earlier...

    I got an automated confirmation that estimated the tech to arrive between 9:15 and 10:15. The tech showed up at 10:45. He had a thick Eastern European accent and was very unfriendly (despite my slightly sick and very friendly 2 year old daughter trying to engage him - he evidently had no interest in reading "Goodnight Moon" to her).

    He seemed to have no clue at how to use the Tivo Remote (I had to explain the "select" button to him) and he seemed to be randomly traversing menus - inspiring little confidence in me. But he spent a LOT of time frantically texting someone. Clearly the person at the other end knew what they were doing and he was figuring it out - because he made steady (if slow) progress.

    I forgot to mention "1 M or 2 S" cards - when I explained it - he seemed to be unwilling to consider installing 2 cards - but fortuntely he had M cards so it was a moot point.

    He spent a lot of time with the first card - it got to the point where it was trying to download the list of channels; I forget the exact terminology - but it was a graphic (as opposed to text-only) screen with a "spinning ball" type icon in the middle.

    He VERY pateintly waited a LONG time before Tivo eventually sent a "failure" message. He spent a lot of time before giving up - including downloading a software update (I believe it was the 9.2 update) which I was surprised he was able to do - I had done a lot of the normal "maintenance" stuff setting it up the night before - and didn't see an option to download it.

    Once he tried a different M card - he had no problems with the install - and actually went through the entire guided setup etc. At first I thought it still had a problem - because the channel verification had a grey-screen instead of showing the channel - but by the time he finished all the service downloads, etc of the Guided setup everything was working.

    All told he spent a good 2 hours doing the install - and so far everything is working fine...

    When discussing the first card - he mentioned they have a lot of problems with them - which he attributed to them re-using previous customer's cards - without properly clearing the previous settings...
     
  20. quick

    quick New Member

    24
    0
    Jun 1, 2004
    I have searched but can't find any answers to this issue I'm having with my TiVoHD

    I have Comcast, with 1 Motorola M-Card (In Houston, Texas)

    Problem is that HD channels will all of a sudden go blank/black and won't come back unless you switch tuners and change channels on both, or restart the tivo, this causes recordings to be cut off or not recorded at all, only happens on HD channels.

    Also I have noticed lately the cable card info page comes up randomly with the Host ID, the same page that comes up when you first install the cable cards.

    There was a thread here but no one has posted on it with a solution and nothing since 2006.

    Also my cable signal levels are good to maybe even too high?

    Anyone know whats going on here?
     

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