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Official Comcast CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.

  1. Langree

    Langree The Gimp

    17,255
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    Apr 29, 2004
    Freezinmyass...
    I had the Comcast DVR as my primary for about a month, it was all I could take. I picked up a TiVoHD and didn't look back. For me it's worth it.
     
  2. jlib

    jlib Lean Forward

    1,063
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    Nov 21, 2002
    Carmel...
    Anyone getting their signal from Comcast Monterey could you please send me a private message. I have a question about new HD lineup.
     
  3. drflounder

    drflounder New Member

    6
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    Jul 29, 2007
    I'm having the exact same problem in Augusta. After about 4 truck rolls, a Comcast tech finally told me that they were having a problem communicating with the cable cards in TivoHDs. He said that they would call me back when they had a fix.

    It's been about 10 days and I still haven't heard anything. I just called up Comcast customer no-service to check on the status and was told that they don't install cable cards in Tivos, only into TVs. I asked what the 4 techs had been trying to do when they showed up at my house and was told that I must be confused.

    I'm just about fed up, but the only alternative I have is Knology which I've heard is even worse.
     
  4. dipdewdog

    dipdewdog New Member

    51
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    May 9, 2005
    Washington, DC
    According to a post over on AVS Forum, Comcast of Montgomery County officially launched those channels (along with NFL HD on 246, but you have to pay extra for that) today. Comcast of the District added NFL HD and Food HD today, but we already have MHD on 229, so they'll either have to move it or find somewhere else for HGTV HD.
     
  5. tmesser

    tmesser New Member

    121
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    Apr 12, 2003
    Naperville, IL
    This happened to me a week or two ago when my local headend moved the various C-SPAN channels around (to take them off of analog and put them on digital, I think). The new channel locations showed up in Channels I Receive, but without any guide data. Presumably, that is because a new lineup was sent out and received via CableCARD. The next day, I got a guide data lineup update from TiVo when it connected.
     
  6. dhoward

    dhoward Member

    294
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    Mar 15, 2002
    I have to admit that I am totally confused over whether to replace one of my S2DT units with a HDTivo. If I disregard all of the horror stories with Comcast installs I still cannot past the SDV dilemma. When mention of the "dongle" came out I thought ok that would solve the problem. But then it comes out that this device would come from the cable company, not Tivo. I don't trust them for much of anything. Not to mention that they might take as long to release that as they have taken to release the Comcast Tivo. I am leaning toward the Comcast Tivo but need to see more info on it. I love my Tivos but CC and SDV may just be to much of a hurdle. The Comcast box will be more per month, then Tivo, but if I factor in the $250 hardware cost of the TIVO over a 3 year period (249/36) plus the MSD rate of $6.95 then that is equivalent to roughly $14.00/month. That is close to the Comcast Tivo monthly rate. I know that eventually any problems with the CC install will get solved but..the SDV might not. I am really on the fence.
     
  7. kgt12

    kgt12 New Member

    31
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    Oct 23, 2007
    Updating my previous posts from the last few days, Comcast came out again today and managed to get only 1 of my 2 boxes working.

    Full story can be found here : http://www.tivocommunity.com/tivo-vb/showthread.php?t=372525

    I can't imagine any 'normal' user would be able to go through this process. It's absurd. [Normal meaning your average customer who not only doesn't read/post on forums, but doesn't even know they exist.]
     
  8. Nov 1, 2007 #4128 of 9367
    Pvgibbs

    Pvgibbs New Member

    39
    0
    Jul 5, 2005
    I had fairly decent experience with Comcast King County (WA) installing CC in my HD. When requesting the CableCard install from Comcast, I told them a couple of times to have the tech bring multiple M and S cards.

    The tech arrived yesterday with 2 sets of M cards and 2 S cards, but said "this is my first time with Tivo". (sigh)

    Luckily - he had someone via his Nextel phone who he called before he started the install.
    Here was what I overheard the experienced tech tell my tech:
    - "There should be an Installer sheet from Tivo with exact steps that you need to follow"
    - "Use the S-Cards as I had issues with the M-cards and there is a software issue with Tivo and M-Cards"
    - "After you install the cards and if you still have trouble, call Tivo"

    After about 20 mins and three calls to Comcast to authorize the cards, the tech had both cards installed with no issues. Fairly painless.
     
  9. Nov 1, 2007 #4129 of 9367
    lateknight

    lateknight New Member

    32
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    Mar 4, 2007
    Anyone else heard anything about this? I know that TiVo suggests that you use M-cards when possible. Could this be part of the headache everyone's been having?
     
  10. Nov 1, 2007 #4130 of 9367
    GaryD9

    GaryD9 New Member

    90
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    Mar 1, 2002
    Gaithersburg...
    On the tivoHD, its usually simplier to just use a single MCard. For the Series3, however, its probably easier from the installers point of view to use a pair of SCards...

    The reason is that the Series3's seem to be shipping with version 8.0.1a of the software. That version doesn't recognize MCards whatsoever as a valid cable card. If the Series3 software has been updated to 8.0.1c or greater, it'll recognize the MCard as valid, but treat it as an SCard...

    So, if the installer shows up with 2 MCArds for a series3, and the device still has the factory software (8.0.1a), then those two cards are useless...

    If I were an installer, I'd err on the side of caution and just assume that any new Series3 tivo only had factory software, and just bring SCards... and save the time of having to come back the next day after the Series3 decides to update its software (or saving the time of having to run back to a warehouse to get different CC's)
     
  11. Nov 1, 2007 #4131 of 9367
    pl1

    pl1 Active Member

    1,256
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    Jan 17, 2007
    MA
    You are assuming that they know all that much information. The installer that visited me tried to insert the cableCARDs in the front of the Series 3 (THD is in the front, S3 in back), so to think the installer has the information you are suggesting seems far fetched. If he/she is experienced, then your point is well taken.

    OTOH, I don't know if this is a trend, but my cableguy said that there are no more S-Cards. They are only installing M-Cards. And based on my own personal experience, the M-Cards were much tougher to get activated. The cableguy never got anything validated or authorized. I had to make numerous calls to get it done on my own. I had no issues at all with two S-Cards. (But, I believe that the real reason I had problems was that the Comcast CSR entered the data ID for one of my new cableCARDs into the slot for one of my current cableCARDs, thereby rendering both dead.)
     
  12. Nov 1, 2007 #4132 of 9367
    Pvgibbs

    Pvgibbs New Member

    39
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    Jul 5, 2005
    I think this is what the "experienced" tech guy was basing his advice on in my install.

    Of course, I was already running 9.2 at the time -- and I should have said "lets TRY 1-M card first"...but oh well, it works for now.
     
  13. Nov 1, 2007 #4133 of 9367
    pl1

    pl1 Active Member

    1,256
    0
    Jan 17, 2007
    MA
    I think the info was regarding the series 3 as opposed to the THD. The series 3 will use the M-Card in single tuner mode only (while the THD can use the M-card in dual-tuner mode). But, the Series 3 will not use the M-Card at all unless it is updated with the 9.x update. (Oops, 8.0.1c or greater as previously posted.)
     
  14. Nov 1, 2007 #4134 of 9367
    TheOrkinMan

    TheOrkinMan New Member

    22
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    Oct 23, 2007
    Walked into the Redmond Comcast payment center after work yesterday. Told the gal behind the counter that I'd just gotten a TivoHD and needed a cablecard. She said "Do you want 2 S-Cards or 1 M-Card?". I said "1 M-Card, please". 3 minutes later I was leaving with my M-Card.

    Planning on doing the install Saturday morning (hope that isn't a mistake). Still have my Comcast DVR on (cable split between it and the Tivo). I can easily switch back and forth between the 2, so should be able to compare should anything go wrong.

    Here's a question - my new TivoHD is running 8.1xxx software. I've signed up for the 9.2 upgrade - should I wait for that or is it ok to do the cablecard install with 8.1?
     
  15. Nov 1, 2007 #4135 of 9367
    ssvp

    ssvp New Member

    3
    0
    Oct 7, 2006

    I just did mine three weeks ago before 9.2 on TiVOHD with the M-Card. I got mine from Olympia, Wa.

    Make sure to tell the person activating it that it is an M-CARD.. I stressed that several times till he finally listened.. Then it worked..
     
  16. Nov 1, 2007 #4136 of 9367
    GaryD9

    GaryD9 New Member

    90
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    Mar 1, 2002
    Gaithersburg...
    When I had my TivoHD, I did the MCard install with the 8.1 software... everything worked fine. 2 days later, it upgraded directly to 9.2J
     
  17. Nov 1, 2007 #4137 of 9367
    tluxon

    tluxon Member

    250
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    Feb 28, 2002
    Kirkland, WA
    That's good to know. I'm a Redmond Comcast customer as well and that's pretty much how it went when I got the CableCard for my Mitsubishi TV.

    We have two of the Comcast DVRs and I'm really considering replacing them with a couple TivoHD's now that TTG/MRV/TTCB is enabled. I'm really curious how the playback capabilities compare because I watch a lot of ballgames in various speeds of fast-forward and not all DVRs are created equal when it comes to that.

    Is Costco the best place around here to pick up a new TivoHD?
     
  18. Nov 1, 2007 #4138 of 9367
    petteri

    petteri New Member

    11
    0
    Oct 12, 2007
    Agh. OK, just got off the phone with Comcast. My Center Ice package is only coming in on one cable card. I thought, no biggie, I just call up and they'll "hit" that card and I'll be good to go. Don't know why I thought that! They want to roll a truck so the guy can fix it with a machine that he will bring. I really don't have time for this. I tried to speak with someone else, but that went no where. I guess I'll try calling later. Comcastic! ;)
     
  19. Nov 1, 2007 #4139 of 9367
    drflounder

    drflounder New Member

    6
    0
    Jul 29, 2007
    Just to give an update in case anyone else from Augusta, GA is reading, I managed to get back in touch with the original Comcast tech. He said one of their engineers had been working with Motorola to get the issue fixed but was unable to get anywhere. He said he would call me back if any progress was made, but the tone in his voice indicated that Comcast considered it a dead issue. Comcast's solution was for me just to get one of their DVRs.

    I don't really want to, but I don't see that I have any choice but to give up. I can't force Comcast to get their hardware straightened out, and they aren't going to expend the effort to do it on their own.

    So if you're an Augusta GA Comcast subscriber, skip the TivoHD for now.
     
  20. Nov 1, 2007 #4140 of 9367
    pninen

    pninen New Member

    103
    0
    Jun 25, 2003
    I called 1-800-COMCAST this morning 11/1, and ordered for 2 cablecards for my mom's new TiVo HD. The fellow on the phone said that the EARLIEST he could send someone to my house was 11/17 !!! They want me to wait 16 days for installation of a cablecard. This is nuts.

    My 85 year old mom will not be able to deal with this, so I need to be present, and I live 450 miles away. If I could arrange this visit during the next few days, I'd still be here. Apparently I'm going to need to fly back on the 17th to babysit a comcast guy as he plugs in 2 cable cards. This is nuts.

    I explained my difficulty, and asked if there was some other way to arrange this. Nope.

    I didn't believe him, so I drove to the local comcast office where I'd found the people helpful before. Asked if they could do better. Nope. Asked them if they could give me the cablecards and let me selfinstall. Nope. (I know their policy is to send out the dork, but I figured if I was standing there in person I'd have a shot.) Nope.

    So how long have others waited for the silly cablecard housecall?

    To say I am disappointed in Comcast's performance here is an understatement.

    By the way, the pricing was:
    $1.79/mo for the 2 cable cards
    $8/mo for High Def (they swear I have to pay this in spite of the fact that there's no converter box)
    $15.99 installation fee

    The install is in the Monterey, CA area.
     

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