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Official Comcast CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.

  1. kgt12

    kgt12 New Member

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    Oct 23, 2007
    Thanks for the suggestions.

    As it turns out, they are sending someone to come out tomorrow afternoon to swap the cards. Once again, it's a contractor and not Comcast. But the order came from Comcast (obviously) and the contracting company claims that a 'Technical Lead' or 'Supervisor' ("someone very familiar with CC issues) will be coming out.

    Id be surprised if it's all working by this time tomorrow...
     
  2. stryker412

    stryker412 New Member

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    Oct 30, 2007
    How long after the CC's are working does the online scheduling update to reflect the new channels? I had Comcast come out but I was not there to supervise someone else was. I talked to the tech over the phone and he said everything was working but my online guide still shows channels 2-99 only.
     
  3. dswallow

    dswallow Save the ModeratŠ¾r TCF Club

    51,193
    102
    Dec 3, 2000
    Long...
    Did you rerun guided setup now that you have the CableCARDs working (and for that matter, did you go to the CableCARD Test Channels screens and ensure they really are working by tuning to a channel that's subscription only)?

    Once guided setup is run, the channels will show up on your guide immediately and it should take at most just a few hours for the full guide data for about the next 2 weeks to load.
     
  4. stryker412

    stryker412 New Member

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    Oct 30, 2007
    I am at work, and was just trying to verify that the Comcast tech said they're working. I guess I'll have to wait until I get home.
     
  5. kgt12

    kgt12 New Member

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    Oct 23, 2007
    Any chance you have a slingbox hooked up to the Tivo?

    It would come in handy in a situation like this.
     
  6. pl1

    pl1 Active Member

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    Jan 17, 2007
    MA
    I spent hours last night trying to get my previously working Series 3 with two S-cards working. Everytime I called, I was told that no one could check my #s, it required a tech visit. All they could do was send a hit and the hit was supposed to automatically pair the cards. (They won't pair if the host id, etc, is wrong.) Since they were not getting a response back from one of the cards, they gave up and set up an appointment.

    Mind you, this is on a TiVo that has worked flawlessly for 9 months. The problem with my OLD machine only began when they were installing cards in the NEW machine. I guess they screwed up somewhere.

    So, I'm feeling about the same way. I'll be surprised if it is up and running when they come Saturday. The installer I had was pretty much clueless. I think I was his first S3 install. He tried to put the cards in front (like the THD.)
     
  7. stryker412

    stryker412 New Member

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    Oct 30, 2007
    no :(
     
  8. stryker412

    stryker412 New Member

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    Oct 30, 2007
    Just checked my online account again, and the channels are there now. I guess it just needed some time.
     
  9. kgt12

    kgt12 New Member

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    Oct 23, 2007
    Yeah, the fact that your Tivo was working fine for 9 months until you tried to activate a new one would lead anyone to believe they messed something up on their end. I have to say, there are a lot of # involved in these installs (serial numbers, host Ids, cablecard ids) and I'd be surprised if the numbers haven't been mixed up by the time it gets from the source to the tech to the dispatcher to the comcast employee to the computer.

    I'm waiting for these things to start working so I can decide (before 30 days) if they're that much better than the cable DVRs. Losing On demand is kind of a pain. Losing switched channels (if that happens), will be more of a pain. So I'm really hoping the user interface and other features of the Tivo make up for these losses. I'm looking forward to TTG and MRV, but if everything I would transfer is copyright flagged, then it will be a let down.

    Cheers.
     
  10. pl1

    pl1 Active Member

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    Jan 17, 2007
    MA
    The units are great. It's Comcast that's the problem.

    Here's a good one. They wanted to come to my house today from 8:00 to 12:00. I get an email that says tomorrow from 9:00 to 11:00. I call to confirm. The email is right. I misunderstood. I reschedule for Saturday. The tech shows up today at noon and my appt for Saturday is cancelled. So it goes.
     
  11. old64mb

    old64mb New Member

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    Apr 11, 2005
    Seeing a response like that makes me shiver because every time someone puts the onus on Tivo for a Comcast-caused problem, Comcast's ultimate goal - to drive Tivo under, buy the thing out of bankruptcy, and more than likely raise your rates by 100% - gets closer as the evil empire has won another one.

    Tivo corporate has an awful lot of issues and I'm on record on several, but blaming them when in reality its their supplier who is doing their best to make it as complicated and painful as possible as they can legally get away with - not right.

    It's one reason more reason why I've stuck with them even when I'm frustrated. The alternative is a lot worse.
     
  12. btwyx

    btwyx Substantive Member

    11,331
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    Jan 16, 2003
    Mountain...
    Even if it is available, it may not be up to date. I nearly missed a football game because it was on NFL Network and they removed that from the tiers I get, but they didn't update the channel line up to reflect this.

    I rang them and complained bitterly about this, and got some freebies from them.
     
  13. GaryD9

    GaryD9 New Member

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    Mar 1, 2002
    Gaithersburg...
    This is interesting... I was playing around with my channels, exploring the various channels that tivo/comcast/cablecard think I don't get (and that the tivo channel list has no entries for.)

    I found that channel 223 has AEHD, 229 has HGTV/HD, and 231 has FoodHD...

    Curious, I went into the cablecard diagnostics, and did the channel test. For the above channels, the channel test only shows "Cable channel 223." However, most channels will show a channel number followed by the channel ID (ie: 228 HBOHD.)

    This seems to indicate that comcast isn't including some channels (such as 223, 229, etc) in the channel list they send to the cablecards....

    So, how do I go about getting comcast to send the channel list properly, AND then getting TiVo to inform their guide provider (tribune) to update the lists?
     
  14. mchabura

    mchabura New Member

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    Sep 22, 2006
    I just wanted to let everyone know about the very positive experience I had with my Comcast CableCARD installation. I scheduled my appointment for the installation and asked the CSR to make sure that they had an M-card for my TivoHD. The technician came on time, but had about 6 S-cards because he said that they didn't have any M-cards in inventory at the moment. No big deal I thought...just an additional $1.50 a month for the 2nd CableCARD. I asked him if he had any previous experience with Tivo, and he told me that this was his first time. I got a little nervous, but he continued installing the cards into the machine. He called in the numbers and everything seemed to be working fine. This took about 30 minutes. After he left, I noticed that none of my movie channels were coming in (HBO, Starz, Encore), but all the other channels including HD channels were working fine. I called customer support and after a reboot they quickly escalated me to 2nd tier support. Later that night, I received a call from Steve, the Comcast 2nd tier support technician who specialized in Tivo troubleshooting, and he quickly solved the problem. I guess the 2nd card's host id was incorrect. Everything worked great. I live in the western Chicago suburbs (St. Charles), and I have to say that each and every one of the Comcast employees were extremely friendly, helpful, and patient with this installation. They got it to work perfectly. I definitely had a great and painless experience.
     
  15. egorss78

    egorss78 New Member

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    Jan 12, 2003
    Call comcast 2 days ago to have them stop by and install the cable cards. Tech shows up today with a 8300HD box. Said they ran out of CC and figured I could use the box instead....

    Tech Support says it may be months before they have the cards in stock. Tech said people prefer our box so we do not stock them that much....

    If anyone has any ideas on how to get the cards faster please let me know...might have to return my new Tivo HD....
     
  16. GaryD9

    GaryD9 New Member

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    Mar 1, 2002
    Gaithersburg...
     
  17. pl1

    pl1 Active Member

    1,256
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    Jan 17, 2007
    MA
    PPV and VOD, all there. But it shifts channels and have fun figuring out what's what.
     
  18. muddball

    muddball New Member

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    Feb 9, 2003
    Poulsbo, WA
    Here's my recent experience in Kitsap County, WA. I picked up two cards at the retail outlet in Bremerton on Tuesday in anticipation of receiving my THD on Wednesday. It was on my porch when I got home Wednesday, and I had a family commitment later that evening, so I scrambled to start the guided setup. Got far enough to insert the cablecards and called Comcast to activate the cards. After giving the lady the card SNs, Host, and Data numbers she did some stuff on her end for several minutes then came back on the phone and said everything should be working within 8 or 10 minutes.

    I had to run off to the family commitment so I wasn't able to test things out for a few hours. When I got back neither CC would tune any channels. I spent another hour or so on the phone with Comcast and nothing they did fixed the problem. It was late and I was tired, so I scheduled a service call for the weekend and gave up for the night.

    The next evening I thought I'd give it one more shot and called Comcast again. I told the guy what had transpired the night before and he was skeptical that he would be able to fix the problem. He re-sent the signals to the CCs, and as he predicted nothing happened. I said goodbye to him and pretty much resigned myself to waiting for the tech to come out on Sunday. Before totally giving up I decided to re-perform Guided Setup just to see what would happen. Lo and behold, when it came time to insert the CCs, they worked perfectly. The next day things were still working, so I called to cancel the service appointment.

    One weird thing I noticed is that the "Auth:" field in the Conditional Access screen wasn't consistent. After things started working, the authorization for CC#2 said "SUBSCRIBED" and CC#1 said "unknown." I didn't want to mess with it since everything was working fine, so I just checked the conditional access screen occasionally. The authorization field on CC#2 changed from time to time but I don't remember what the different entries were. CC#1 always said unknown. Some of the other fields on the CA screen changed periodically as well. I don't really know what all that means.

    Today I took the Motorola HD DVR that the THD replaced back to the retail store. I still have one other Moto DVR on a different TV in the house. When I got home I checked the status of the THD and CC#1 wouldn't tune all the channels. It tuned channels below 30 and between about 104 and 115, but nothing else. The authorization on the CA screen said "NOT_SUBSCRIBED" for CC#1 and "SUBSCRIBED" for CC#2. I called Comcast and fiddled with the TiVo while on hold. I was testing channels on CC#1 while on hold and the box spontaneously rebooted. Of course, the CSR picked up while it was still starting up, so I explained what was going on and told him it should be done booting up in a few minutes. He asked if I had made any changes to my account recently and I told him I returned their DVR earlier today. He said he thought he knew what the problem was and I heard him typing away while we waited for the box to finish booting up. When it was done, he sent the signals to the CCs and everything works great as of now. He gave me some explanation like that if you return a device and they remove it from the list without moving the devices below it up, it will disable the device on the bottom of the list.

    So anyway, short story long, it wasn't totally painless getting CCs out of Comcast and getting them working, but it wasn't nearly as much of a hassle as some of the horror stories I've read about on here. I count myself in the lucky column.
     
  19. jasonlooney

    jasonlooney New Member

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    Jul 20, 2003
    Received my TivoHD last Friday, had a truck roll on Monday to install 2 S-cards. The card in slot 1 works great, slot 2 is a no go, didn't realize till after the tech left. After hours on the phone had a second truck roll to replace the 2nd card on Tuesday. I wasn't able to be at home for the tech but my wife was. Tech basically told her that he had no clue on cable cards, didn't even know how to plug the thing in. He did best he could and left, still not getting encrypted channels on card 2.
    Spent 2 hours on phone with a tech who actually seemed to know what he was doing. He did find that the card id's and host id's were listed on the wrong cards, which he supposedly corrected and sent a hit to the cards. Card 1 is still good to go, card 2 says "Waiting for EMMs". These are SA cards. Anyone have any ideas what I can do? I'm getting very frustrated with Comcast's apparent lack of knowledge and want to be able to tell them what to do to fix the problem.
    Any help would be greatly appreciated.
     
  20. kgt12

    kgt12 New Member

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    Oct 23, 2007
    I think you guys might be misunderstanding my post.

    I'm not blaming Tivo for Comcast's problems. I'm simply saying that I'm looking forward to the Tivos working as designed to see if they're really worth $600 plus $20/month...
     

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