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Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.
Great. This is the kind of experience I hope to have.
Do you mind saying where you are located?
That's what I initially thought. I checked (I believe it's in Diagnostics) and the system reported both as S-cards. Anyway, sometime before the guy comes back, I'll pop it out and see if the behavior changes.
NW Houston area
I think I remember someone else in this thread from Tomball saying they were able to self-install.
We use to live in the FM 1960 area close to the old Compaq campus.
To my knowledge all of us in Houston were able to pick up our own cards, much easier then a truck roll.
I just wanted to post with my experience with Comcast setting up my TivoHD with an M card...
Appt was setup for between 10:30-12:30. They arrived at 12:20pm, after calling to say they were enroute. They actually ended up rolling 2 trucks to speed up the process. Had to have some work done to the lines first as they were dry rotting.... (explained the tiling problem I had on the higher channels).
Once that was done they got to work. They had brought 4 M cards, fortunately the first one worked, though it took some jiggling of the card, it didn't seem to seat itself properly. A call to comcast and they removed the old HD DVR box and one of my older digital boxes that I wasn't using anymore.
The tech initially went to install the card in slot 2, she stated she had played around with a Tivo the other day but didn't remember if it was a HD Tivo. The second guy had done one otherone the other day.
We had to go through the guided setup one more time and after a few calls to comcast and a few restarts everything was working. Premium channels and Sports HD didn't work right away, though after the last restart they worked fine.
So overall it was a good experience. It took about 2 hours total. I wasn't as satisfied with their level of knowledge that I would have liked, but they got it working without too much hassle.
I'm in SE Bucks County, PA for those wondering...
I just don't understand why those in other locations can walk into the office and pick up their cards. Here in Howard County, MD...don't even think about it. I'm still trying to get ahold of an old contact I had there to help me out. Called 3x and got told 3 differnt prices and policies....Seriously thinking of FIOS for just the TiVOHD and cable for the rest of the house ( I don't want or pay for all the boxes that FIOS requires).
PooperScooper, You said that S3's don't support M-card, that not 100% ture. The TiVo HD DVR per (system infomation) is a Series3, my is working find with a M-Card. Are you talking about this TiVo Series3 HD DVR with THX-certification
david4788, I live just north of you in Red Lion, Pa. If the tech come out to your house like my did, their will test the line and replace all cable ends from the street to your TV, and remove any splitter not needed. It made a big different in my case. Also they want to charge you the $15.56
Yea I know, but I used to do high end systems and know that the connection from the street is new and is a direct shot to my a/v distribution that has all high end stuff with a great signal. I don't have a problem with a $15-20 install, it's that they send out people that have NO IDEA what they are doing especially when they see my complex a/v room (equipment room). On top of that I really don't want them seeing all my equipment and where it is located in the house (security issues).
I was thinking it was a THD.
For the sake of simplicity, almost everyone at this forum refers to TiVo's earlier HD offering ("TiVo Series3 HD DVR," the one with THX certification) as the Series3 or "S3." The one you have runs on what TiVo calls "the Series3 platform," but the official name on the box is simply "TiVo HD," often shortened by forum users to "THD."
The first DVR, the S3, treats an M-Card like it's an S-Card. The THD fully recognizes M-Cards, as you know.
I'm in Spring, just North of the FM1960/I-45 office and picked up two m-cards last Saturday. I installed them myself only to find out I needed only one m-card. I was told to remove the second card and the phone tech and I got it working within a few minutes. I didn't know it at the time, but the second tuner kicked in, and we were in business within 24 hours. I now have an extra m-card and old DVR to take back (I would have done it earlier this week, but work has been very busy for me).
On a scale of 1 to 10, I'd rate Comcast a 9 on this setup process. Everything the tech told me turned out to be true, and she even checked some TiVo documentation and the TiVo website to make sure she was giving me correct info. The entire process took under 30 minutes from the time I put in the card to me having it working. The extended channels took a little longer to show up, but little by little, they all came up.
I'm very happy with my TiVo HD and with Comcast's m-card. Picture has been great, and on the 30th I'll be receiving my TiVo supported eSata drive from Best Buy. MRV and TTG both work great, as I got the 9.2j update on Tuesday night.
Bit of a followup after dealing with a well-educated tech.
Everything was working fine for a while then I decided to spend a little bit more to upgrade the Starter package special to Classic, which added a few more channels but more importantly gave access to the HD tier. For $11, it seemed worth it.
Well, one S3 box worked fine, but on the second, the second cable card disappeared entirely. Called in, she hit it a few times, then we reauthorized each card in the machine and were only getting some stations - the full HD tier, but 35-75 (standard digital cable SD) went poof.
Spent an hour trying all this stuff and then discovered that their system was the problem. Turned out if you have a 3rd cable card and do not have the $6.95 additional outlet fee the system will in fact partially or fully disable the card. May only be in the Bay Area, but watch for that. So that helped with that card, but then she realized the upgrade was done very poorly and my standard cable had been removed along with the special.
I'd hoped I'd have been able to lock in discounts for more than 6 months, but was glad to get what I did after a 90 minute conversation! (And remind me next time to see if they can find better codes!)
Just keep these in mind when upgrading downgrading...if your card gets nuked, double check why!
The strangest thing happened last night. I came home to find I had "lost" the second tuner and was now receiving an Error 161-1 (Call your Cable Company). The weird thing is it is card #1 that reportedly failed, which is the card that was working the day before. If anything, I would have expected errors related to CC2, since that was the one that was acting strange previously.
There was nothing Comcast could do remotely, so I'll have to wait until Saturday anyway, to get this all sorted out (I hope).
North Bay Area (Marin) California
TiVo HD m-card install
Was told by a rep via the online chat system that I could pick up a cable card at my local office. I went up to my local office (San Rafael) and they said they couldnt give me a card and didnt even have them on site, I wasnt really surprised.
Next available appointment was a week out. I asked to note the work order requesting an m-card and a Comcast technician, not a contractor. The rep also asked me if an appointment opened up from a cancellation would I like her to call me. I said sure. She called me that afternoon and had an opening the next day from a cancellation!
Tech showed up the next day, said he had an m-card to install, then I asked him if he had done a TiVo before, he said yes. Got me all squared away in no time, made sure the channels on my package showed up. He offered to stick around while I re-ran the guided setup but I told him he could go. The visit was less than 30 minutes. So very good service from my local office and the tech.
I'm still waiting for the first bill that reflects my new upgraded Comcast service.
There's Triple Play with Digital Preferred Plus service, a multi-stream card, two single-stream cards, two truck rolls, and a Comcast DVR that I took back after two weeks.
I'm thinking $250, easy.
Ok the tech showed up at like 5 mins before 11am. I had called and I was told that it is not considered late until it is past 11(his name was Drew). He had 3 Multi stream cards with him. We went through the setup and he was out of the house at 11:35. Everything seem to be going ok. I had a screen that was saying updating cable card firmware that stayed there for like 5 mins and would not get out of it. I opted to restart the box and started fine. I received a error msg that failed to update(code was 126 or something). It got out of it on each own. We spent a long time wating for the box to get programming and load it. Final result it is working fine. Drawback I realized. It only has one HD tuner. Which is bummer I record a decent amount of HD shows that overlap. I still am considering if I want to keep it and transfer my life time form my S2.
It only has one HD tuner?? Can that be correct?
This isn't true. I can't tell from this post whether you have a Series 3 or a TiVo HD. If you have a Series 3, you need multi-stream cards in BOTH slots in order to get the digital (and HD) channels on both tuners. If you have a TiVo HD, only one multistream card is needed for both tuners to work.
If you have two multistream cards in a Series 3, and the second tuner isn't showing HD channels, most likely there's something wrong with the second card.
If you have one multistream card in a TiVo HD, and the second tuner isn't showing HD channels that you're entitled to get (like the broadcast networks), then there may be something wrong with the TiVo.
Did you try both tuners before the cards were installed? Without cable cards, both tuners will work and get analog cable.