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Official Comcast CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.

  1. jlib

    jlib Lean Forward

    1,063
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    Nov 21, 2002
    Carmel...
    The HD charge up is for their HD box. Since you are using your own hardware you should get them to remove that. HD is free. Also, they are going to have to take a trap off your line so make sure you ask for a Comcast technician not a contractor in his beat up pickup with no ladder.
     
  2. lateknight

    lateknight New Member

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    Mar 4, 2007
    Good to know...I took the tack with the CSR of wanting them to take off the $7 charge because I was using my own equipment and he responded that the fee was to "have the HD signal come down the line". Now I know to have them take that off as well. So basically, since I have one multistream card in my own box...the only thing I should have to pay for is the digital cable package I choose, right?

    P.S. Costco has the THD for $279.99...is this a reasonable deal considering I'll be able to pick it up the same day?
     
  3. lateknight

    lateknight New Member

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    Mar 4, 2007
    Hmmm so I just looked at Comcast's website again and it definitely looks like the HD charge is for the equipment...however, it says "HDTV service requires Digital Preferred Plus or Above cable service subscription" does this mean that with Digital Starter package on a TivoHD with an HDTV I won't be able to get HD content?
     
  4. john wiens

    john wiens New Member

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    Dec 24, 2002
    York, PA
    I got my working today. The Comcast phone support couldn't help me and wanted me to wait another 7 days until a cable card tech came out to my house. I told them I wanted to talk to a manager then asked the manager to have the tech who install my Mcard to call me, 5 min. after talking to the tech over the phone all my channel starting work. He told me that he need to get someone to link my services to my card.
     
  5. kiwiquest

    kiwiquest New Member

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    Jan 17, 2002
    Memphis, TN
    I called Comcast today to see what the local company charges for cable cards in our area (Memphis), I was surprised when she made it sound like i was speaking a different language or something......she finally transfered me to someone else who told me that the charge would be $2.75 for each card. I told them that according to their faq on their website the first card is suppose to be free and the 2nd one up to $1.91.

    I was planning to get a series 3 and a thd, but it would sure be nice to know the exact charges for everything ahead of time.
     
  6. john wiens

    john wiens New Member

    20
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    Dec 24, 2002
    York, PA
    kiwiquest. Per Comcast new prices list that was mail to York, Pa customer is going take affect Nov07 show the price as $2.00 up from $1.50.
     
  7. john wiens

    john wiens New Member

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    Dec 24, 2002
    York, PA
    Hey lateknight, ComCast phone support don't now what it needed when cable card are used. They told me there no way I currently watching HD show without having the HD services that they don't see assigned to my account. They wanted to give me HD serice and told them not to change anything. Per the tech that install my hardware said I didn't need it. That funny. We will see when the bill comes. I talk to 5 different Comcast support personal and got 5 different stories. I final just asked for 2 S-card or 1 M-card and I originally had a cable box with Digital Preferred.
     
  8. Tony1746

    Tony1746 New Member

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    Oct 23, 2007
    Bucks...
    After seeing all that has been written regarding pixelation/audio issues, firmware and CC problems (especially SA), and not the least provider installation issues, with much trepidation I received my first Series 3 unit late last week. I was pleasantly surprised to receive v9.2.J yesterday and have Comcast arrive with two Moto S cards this morning (that's two down!!). Installation of the first card went very smoothly, although I can see where the installers are not enamoured with hanging on the phone, getting cut off, and basically having the validation process take too long. But so far, so good.....

    Once we moved to the second card however, things got a little weird. The card seemed to initialize OK (hostID/unit/etc.), but the guy on the other end said the card didn't exist. We swapped the card for a new one, but this one came up with all zeros for the s/n, hostID, and data. Since the installer only had three cards, he said I needed to call for another appointment. He left me with the card that "didn't exist". Since it couldn't be validated, obviously no channels would show up during a channel test.

    Anyway, after he left, I played around with my "one-tuner system" and was amazed to discover that I was able to record two digital/HD programs at the same time, as well as switch between the two tuners (pressing the "Live TV" button) as if everything is good to go.......... I've since gone in and verified that the second card is still not valid !!

    Anyone have any idea how this is possible?????? Should I count my blessings and cancel the followup call. I considered popping out the second card to see what changes, but didn't want to jinx it. BTW, I also verified that both cards were S-cards.

    Signed,
    Pleased and confused at the same time.
     
  9. lateknight

    lateknight New Member

    32
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    Mar 4, 2007
    That works for me...I figure I'll just ask for the lowest digital package and the M-Card...can anyone else confirm that the HD signal still works with the smallest Digital package?
     
  10. owenc

    owenc New Member

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    Oct 18, 2007
    As far as I know you will get local HD with Digital starter, but if you want Discovery, ESPN, etc. you will need Digital Plus
     
  11. lateknight

    lateknight New Member

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    Mar 4, 2007
    Hmmm...might be worth it...for another $30/month I'll have to get the wife hooked on HD, then pitch the upgrade...thanks!
     
  12. john wiens

    john wiens New Member

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    Dec 24, 2002
    York, PA
    LateKnight, One thing I forgot. $1.50 for for the 2nd card and $8.90 per months to get Digital Preferred on the 2nd turner, otherwise all you'll get is basic channels. local HD channels are free with the 2nd card without getting Digital Preferred.
     
  13. c3

    c3 TiVoholic

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    Sep 8, 2000
    Silicon...
    In most areas, local HD works with just limited basic. No need for any digital service.
     
  14. c3

    c3 TiVoholic

    3,067
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    Sep 8, 2000
    Silicon...
    Other than the $1.50-$2.00 for the second card, there shouldn't be any additional charge for the second tuner/card.
     
  15. john wiens

    john wiens New Member

    20
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    Dec 24, 2002
    York, PA
    I hope your right, getting infomation from Comcast is like getting a job at NSA
     
  16. murryamorris

    murryamorris New Member

    123
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    Feb 1, 2005
    Sounds about right to me. We paid about $90 for the same package before adding a tier. There should be no HD charge though. We had extra CC though.

    I didn't see much reason to use their digital voice since we've had Vonage for a long time and it's pretty low cost and works fine.
     
  17. murryamorris

    murryamorris New Member

    123
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    Feb 1, 2005
    You sure that first slot isn't a multistream card?
     
  18. PooperScooper

    PooperScooper New Member

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    Aug 22, 2007
    Leominster, MA
    S3's don't support M-cards.

    larry
     
  19. reneg

    reneg Member

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    Jun 19, 2002
    I was preparing myself for the worst as I received my two Tivo HDs. I called the Comcast 800 number and asked if i could pick up cable-cards at my local payment center or if I needed a tech to come to my house for the install. I was told I could just pick up the cable cards at the payment center. I was skeptical but went to my local Comcast payment center prepared to stand in line for 30 minutes. I was quite surprised when i was the only one there and got waited on immediately. I asked about cable cards for a Tivo and she told me it would be no problem and gave me 2 Mcable cards. She scanned the serial numbers off the cable cards, and gave me a local phone number to call when I installed them.

    I ran the Tivos through their guided setup without the cable cards, popped the cable cards in the Tivos and called Comcast on the local number I was given. He had me navigate to the cable card configuration and read him 3 sets of numbers for each cable card. Once more through guided setup and both tivos with cable cards were up and running. The tech on the phone asked that I don't mess (power off/remove cable cards) with the Tivos and cable cards for the next 24 hours. That was fine with me because I was getting my channels and started setting up my season passes.

    Overall, a very smooth installation and a much better experience that I expected.

    Only negative is that the Tivo remote does not recognize Hewlett-Packard TVs. I tried the last resort codes with 0999 on the remote setup, but it's a dead end.
     
  20. Gene Plantz

    Gene Plantz tivo Premier XL

    149
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    Dec 31, 1999
    Hoffman...
    not quite correct.

    Comcast installed 2 M-cards in my S3 yesterday. They function as S-cards but will work.
     

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