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Official Comcast CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.

  1. Ralph Wiggum

    Ralph Wiggum New Member

    27
    0
    Jul 30, 2007
    Turns out my problem with not receiving HBO HD, but everything else, was because I was using cheap coax cables. The minute I switched to better coax cables, my signal strength on the channel went from "-" to "100". That means that Tinley Park had everything fully set up within 24 hours of me calling into Comcast after picking up the M-Card. Those guys are terrific.
     
  2. wizzy

    wizzy S1, (2) S2, TivoHD

    78
    0
    Nov 11, 2001
    Chicago, IL
    I picked up my M card from North Ave a few months back, and my bills have been clean since then. No extra fees whatsoever.
     
  3. LisaD

    LisaD New Member

    70
    0
    Dec 20, 2001
    They were saying the North Ave place is the only Comcast location that has cable cards. Was told that even if I can convince them to give it to me (LOL).... that they are configured only for certain areas and it wouldn't work in my area - only Chicago and/or a certain area. He went on into technical aspects of that but I stopped listening.
     
  4. slay65

    slay65 New Member

    9
    0
    Feb 6, 2007
    Today Comcast came out to install a cable card in my new TivoHD. The installer brought two cable cards (both M). I asked him if he had done a Tivo install before and he said yes but it was a long time ago. At that point I knew this might be difficult.

    I explained to him that my Tivo only required 1 card if they were M cards. He called one of his co-workers who confirmed what I said. So he started the install by putting the cable card in Slot 2. I tried to stop him, but it was in there before I could shout "Stop". He thought it was slot 1. I would have too if I had not read the instructions. Why did Tivo put slot 1 on the right? :confused: He moved the card to slot 1.

    Any way he called in the required numbers. The system sent to "acquiring channels" screen. After a short while it tuned to a local station. When we tried higher numbers all I got was a grey screen. Basically all my local and local HD channels were working and that was it.

    So he called in to get the card HIT again. The person on the phone said there was long queue and it would take 45 minutes. He left saying the rest of the channels would come in once the cards where HIT. I doubted that would be the case but I needed to leave so I said that and let him go.

    I left home for a few hours. When I got home I thought I would see if all was working. As I expected, it was in the same state - only locals. I called Comcast back and explained the situation. The lady on the line was nice and agreed to re-HIT by cards. She said it would take 20 minutes and that I should call back if it didn't work. So I waited 1 hour and still no change.

    I called back in and this person said we need to get you in touch with the cable card experts. He said they would call me back tonight or tomorrow morning.

    I am now waiting for that call.

    My question is: what are the odds this person will be able to fix my problem or will they need to come back out with a new card? Based on looking at the cable card screens, the card is paired but it is not authorized. In the authorization field it say MP. Not sure what NP is, but based on my reading it should say S.

    Any comments?
     
  5. nevermore5702

    nevermore5702 New Member

    1
    0
    Oct 20, 2007
    I can only view my basic channels. HD, premium, and the digital channels all show a black screen.

    I had 2 single stream cards installed the other day. My wife was home when the tech same to install, and first he tells her he doesnt really know how to do it, then said he tried to pass it off on another tech, but no one wanted it. Nice service...

    He told her to wait 4 hours for the cards to fully activate. I called a CSR after 4 hours and they send a signal 11 times, but no luck. Then the CSR told me to wait 24 hours. Still black on all but the basic channels.

    Dont think I can do anything, but aside from running through guided setup and restarting, anyone have any ideas? I have a tech somming next week, but am itching to use my box. Oh, its a HD, not S3.

    Thanks!
     
  6. brothers

    brothers New Member

    10
    0
    Dec 30, 2006
    FWIW, I ran over to the local Comcast office (Hudson, MA, serving Sudbury, where I live) this morning, hoping to score a couple of M-cards. No such luck. Any kind of box you might want, but no CableCards.

    Anyhoo, while there I scheduled a visit for next Saturday; had her note that I want two M-cards (for two Tivo HDs) on the order. Based on everything I've read here, I'm not optimistic. If the guy arrives without M-cards, I plan to refuse the visit (and any charges associated with it). I'm paying for two outlets (two Comcast DVRs), and the pricing brochure I picked up at the Comcast office clearly states that one cableCard per device is free.

    I'll report back.

    - Dennis
     
  7. LisaD

    LisaD New Member

    70
    0
    Dec 20, 2001
    (Chicago burbs)...
    Amazingly a supervisor came out today after the 2nd failed attempt to get the cards working. He came with 3 m-cards and a higher-end tech came a few minutes later as backup. They got it working and had all my channels running in a relatively short time.

    I frankly wouldn't trust any "wait 24 hours" stuff. My advice is to not let them leave the house till it's working perfectly or they declare the card 'bad'.
     
  8. tmesser

    tmesser New Member

    121
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    Apr 12, 2003
    Naperville, IL
    Glad to hear they got it working. Let us know if your bill ends up being correct. The credit that Executive Care promised me two weeks ago (for all the botched installation attempts) just came through for me on the Comcast account management Web site a few days ago.

    I went through a similar headache in Naperville. It seems that the only offices allowing customer pickup of cards are within the city of Chicago, which is ridiculous. No M-Cards for me, either.
     
  9. Neenahboy

    Neenahboy Statistical outlier TCF Club

    16,494
    2
    Apr 7, 2004
    Arlington, VA
    So what'd they give you? I got a month comped (cable and HSI), the introductory HSI price for six months, $10 off for six months, and six months free Showtime.
     
  10. GaryD9

    GaryD9 New Member

    90
    0
    Mar 1, 2002
    Gaithersburg...
    Had a smooth install this past Friday. Tech showed up in the stated timeframe (which is the first time ever for me with comcast.) He had brought 3 MCards and 2 SCards. I told him that he only needed a single MCard for the THD...

    He basically let me run the show with the install (considering I had already done all my own coax runs) and he did the talking on the phone to get the card hit. First person he talked to was clueless and didn't hit the card properly. Hung up and called back - and it went very smooth. Card was hit, found it's channel list, and everything worked.
     
  11. ji0005

    ji0005 New Member

    29
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    Sep 28, 2007
    Chicago, IL
    They SHOULD be able to get you squared away without another visit. Mine said MP before they got everything straightened out.
     
  12. ji0005

    ji0005 New Member

    29
    0
    Sep 28, 2007
    Chicago, IL
    I had a tech tell me (from Tinley Park), "dont let them tell you it will take x amount of hours to get your HBO going. It should work pretty quickly."

    that being said, I think that the hits can "queue" up, I have heard that before.
     
  13. slay65

    slay65 New Member

    9
    0
    Feb 6, 2007
    A nice lady from Comcast called me about 30 minutes ago. I explained the problem and she tried to HIT the card again. It did not work. She asked me to confirm the host ID and the data field. She gave it one more HIT and it worked! :up:

    Not sure if the installer had provided the wrong host ID or Data field info yesterday to the office but it works now. I get all my channels including my premiums (HBO).

    I think Comcast would have saved themselves a lot of $$$ if they just allowed me to pick up my cards and gave me a number to call to active where the person on the other end of the phone knew how to provision these cards.
     
  14. Joybob

    Joybob New Member

    581
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    Oct 2, 2007
    How long does a 'hit' take to get from their base to the cablecard?
     
  15. tmesser

    tmesser New Member

    121
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    Apr 12, 2003
    Naperville, IL
    All I asked for was a credit for every installation and change of service fee for which I was charged, and that came to $75.76. I probably should have demanded more, but my saga "only" went on for two weeks, and some of that was because I was out of town.
     
  16. tmesser

    tmesser New Member

    121
    0
    Apr 12, 2003
    Naperville, IL
    Yeah, I've had hits delayed by up to 30 minutes because of "network congestion." Never hours, though.
     
  17. slay65

    slay65 New Member

    9
    0
    Feb 6, 2007
    It only took a couple minutes today. Yesterday when they tried, it was backed up so they said it would take 20-40 minutes.
     
  18. theinfamous

    theinfamous New Member

    12
    0
    Oct 21, 2007
    Metro Detroit
    Ohhh the nightmare that has been these blasted cablecards and the helpdesks of Tivo and Comcast. I have the grey screen of death on most of my channels.

    I live in Metro Detroit running HD TiVo with Comcast and an MCard by Motorola. Anyone else have a similar setup? I have the 8.1 SW version.

    I bought a TiVo HD about two weeks ago. Got a cablecard a week after. I have never seen it work. They have sent out techs from Comcast at least 4 times.

    I have had TiVo people and Comcast people talk to each other. It seems none of them know what is going on. They send "hard hits" but can't get the card to decrypt my channels. They have swapped cards. They have paired them countless times. They have sent "hard hits". I have talked to supervisors at TiVo but they can't figure it out.

    How hard would it be to list the channels I should have access to on the TiVo?

    I blame TiVo and Comcast. This is really awful. I can't even tell whose side the problem is on and it seems neither can Comcast or TiVo.

    Anyone have any suggestions for me? Right now I am waiting the seven days to get my SW update to see if that will fix it. If not I have to swap it for another TiVo HD box. Which will probably take another week or two after that.

    What p!sses me off is having almost no control over getting it to work. This whole cablecard bullocks is a bunch of shite!!

    FYI the free HD channels work just great on both of the card's tuners which leads me to think it is not a hardware issue. Again it pisses me off I get no information whether it has received a list of channels I am authorized to see. This should be something TiVo should provide. The existing techie screens are worthless and not used by myself, Comcast techs, or TiVo techs.

    Comcast needs the CableCARD ID, the Host ID, and Data. After that they seem to leave it up to luck.

    Again... any suggestions?
     
  19. LisaD

    LisaD New Member

    70
    0
    Dec 20, 2001
    theinfamous - that's a shame. I feel so bad for you. Wish I could help but I've no suggestion other than keep on their butts. I'm starting to think there's a blazingly high rate of bad cards out there AND I'm sure at least some areas are not dealing with those bad cards right and putting them back into circulation.

    Comcast is SO going to raise all our bills due to the cable card fiascos. Think of all the hours & hours these techs are 'working' to get these to work.
     
  20. Gene Plantz

    Gene Plantz tivo Premier XL

    149
    0
    Dec 31, 1999
    Hoffman...
    Believe me, I feel your pain.

    I live in the Chicago suburban area and have a Tivo Series 3 installed almost exactly 1 year ago. It was working perfectly all that time. I even added an eSata external drive which works fine as well.

    Friday night at almost exactly 10PM, I lost most of my channels. I do get a few channels like The Military Channel and old-time-TV and TNTHD but not much else... just a grey screen. On both cablecards. The diagnostic screen shows "no digital signal" on those but signal strength of 90-100 on the ones that do work.

    I called and got a script-reader who said he sent a reset but nothing changed. He was going to set up a tech visit when the call was disconnected. No return call from him. I checked out the RF cables, etc. I have Comcast digital set-top boxes and they receive ALL channels.

    I called back and got another script-reader. Sent a reset... nothing changed. Tech scheduled for Saturday.

    He arrives, tests cable signal strength (good) and other stuff. No clue. He swaps out cablecard #2 but it makes NO difference at all after setup. Still have about 90% of channels missing. He has no idea and no one he phones knows either. Said he would try to get his supervisor to come out Tuesday so I'm hoping he knows more.
     

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