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Official Comcast CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.

  1. btwyx

    btwyx Substantive Member

    Jan 16, 2003
    I got the follow up call from Comcast this morning. If I hadn't already woken up I could be annoyed by a call on Saturday before 10am.

    There install questions were heavily skewed towards whether the insataller showed me how to use their unique features (remote, on demand, etc), as I don't get their unique features with cable cards I just told them it was not applicable.

    I gave my feedback:

    . I wasn't amused by their installer not turning up on time

    . I was annoyed by them always pushing their agenda, not what the customer (ie me)wanted.

    . There signal quality is pretty bad, overcompressed.

    . They don't allow some of their potentially best customers (ie S3 owners) to order PPV.

    . Their tech support is clueless and doesn't know how their system works (re: getting analog channels switched to digital.)

    I don't know if it'll do any good.
  2. JakiChan

    JakiChan New Member

    Sep 20, 2006
    What do you mean by that part? Not being able to do PPV is a known issue with using the TiVo as your only cable box, right?
  3. btwyx

    btwyx Substantive Member

    Jan 16, 2003
    And that's exactly what I'm saying. An S3 owner has demonstrated a high disposible income, and they don't let them order their most profitable product (PPV). There's no technical reason for this, they're just control freeks who want you to use their equipment.
  4. hiker

    hiker S.o.N.Y.D.a.C.

    Nov 29, 2001
    I don't think you can even order PPV with a phone call on their web site, can you? Satellite providers allow that but maybe the CableCard technology does not?
  5. keenanSR

    keenanSR New Member

    Oct 12, 2004
    Current CableCARD is not a two-way technology, there's no way to send the "order" signal back to Comcast.
  6. dianebrat

    dianebrat Uncontrolled Force

    Jul 6, 2002
    wow.. that was completely painless.. (tho a tad annoying)
    Even though Comcast gave me some guff on the phone about 2 cards and griping that it will not need 2 installations, they conceeded that a single device install was more appropriate.

    Then I got the "but it takes 4 days to roll a truck with cableCARDS" my install was in 3 days, I took the risk and said "the tech will call if he doesn't have cards? right?" which was answered as "yes"

    The tech shows with 2 cards, his workorder is off it says 2 CARDS in 2 TV's but he doesn't see any issues with my Series3 install, however he does mention that this is the first Tivo he's installed CARDs in, I assure him it will go well and assist as needed in the Tivo menus.

    He checks in with his supervisor just to be sure the Tivo install is acceptable, supervisor says "piece of cake, don't worry" apparently I'm the 2nd they've done in the area this week.

    We have a slight concern as the CARDs take a few minutes to show up in the CableCARD menu, but then they pop up.

    He goes through round one of the install with dispatch and everything went well, but then he's asked to wait for the 2nd group he has to call to activate a CARD and it turns out the techs have to wait in the same phone queue as the consumers, and it's a 30 minute wait, so we chat as he's waiting.

    Then we get to an agent, they init the cards, get an error message that dispatch says is fine, I think it was a 161-4 or similar.

    Both cards are ok, and sure enough, I get all the right channels.

    Even though he had some hesitation, the tech did great and I said "you can brag about this on Monday"

    simple, painless, and I could have done it myself if they were willing to let me pick up the cards, but that's not in place in MA yet.

    And I'm in love with the Series3 already, it does so many things the motorola DVR can't even dream of, like the dual tuner swap with independant buffers.. that ROCKS!

    (one of the 200"
  7. yunlin12

    yunlin12 Tivonation Citizen

    Mar 14, 2003
    That's what happened to me too. The guy who came out yesterday said he's done it before, and didn't need the host ID. he just called in the cable card ID's. He went staright to the Test Channel screen, then stayed on that screen while they were hitting the card from the other end. When that happened, a screen popped saying something like I'm asccessing a feature which would disable..., then I hit clear, Tivo went back to the test channel screen, and the blue screen with the rotating circle popped up, a few seconds later, I started seeing channel names in the title. But nothing besides the local (SD and HD) are coming in, plus a few PBS channels, and ESPN1/2 HD.
  8. btwyx

    btwyx Substantive Member

    Jan 16, 2003
    Yes there is. The phone or the web would do. DirecTV can do that, there's no reason Comcast can't.
  9. hiker

    hiker S.o.N.Y.D.a.C.

    Nov 29, 2001
    When my CableCard install happens next week, I'm planning to have my cable box and S3 hooked up to my "primary" TV and ask the installer to note this on the work order. Hopefully I can get a copy of the work order and take it down to the Comcast office and fight for free cable box.
  10. c3

    c3 TiVoholic

    Sep 8, 2000
    Comcast's "best" customers pay them $70-$100 per month.
  11. ThePlungerMan

    ThePlungerMan New Member

    Sep 13, 2006
  12. atl Tivo

    atl Tivo New Member

    Apr 14, 2003
    I have my S3 Tivo but am waiting unitl oct 10th for my cable card install. I currently have the ESPN College Gameplan. For those of you who do not know what this is, it allows me to watch multiple NCAA college football games on Saturdays. Since this is payperview programming, which was ordered via the phone, will I be able to view these games with my cable cards in my S3?
  13. grapeape

    grapeape Primate

    Feb 8, 2004
    Yes. Gameplans work like a premium channel, not OnDemand.

    What you loose is the ability to order ala cart?
  14. keenanSR

    keenanSR New Member

    Oct 12, 2004
    Yes, of course, I meant the current CableCARD technology itself could not do it.

    Phones have worked for 100 years, so yes, there's no reason they couldn't work for PPV ordering. :p
  15. TBoyd

    TBoyd Less Cable, More Net

    Apr 9, 2000
    Just off the phone with Comcast. They would NOT "initialize" my cards, one with the missing_program error on it, remotely. They CLAIMED that a technican on-site was the only one authorized to do that as it might fry the card and they needed to be on-site to see what other conditions/issues might be causing my problem.

    So, a week without full service (I'll get a credit, you bet) and then another "dance" with a technician.

    Some interesting things:

    - All my channels generally show QAM in the Diag menu, but sometimes they revert to analog. I'm thinking a possibility of a BAD card. --- They hinted/guessed that since the wire is analog, the card does the digital conversion and that might be an indication the card is whacked. We'll see...

    - I get most all channels except EXTENDED BASIC, and a few of those at the ends of the listing come in but with LOTS of noise. Maybe a filter of some kind on the line from when I first put Internet service in? Hmmmm. Got to remember to mention that to the genius they send out next Sat.

    So, I'm kind of working. <sigh>

  16. pyrosas

    pyrosas New Member

    Sep 13, 2006
    Got both cards installed today. No issue at all other then it takes more time that I thought it would. I asked the installer, it was his second S3 install.
  17. ThreeSoFar

    ThreeSoFar FourNow...WaitFive

    May 24, 2002
    Same boat here. I should have taken more time with him here to ensure it was 100%. This delay is on me.
  18. DiscoBayJoe

    DiscoBayJoe New Member

    Sep 18, 2006
    I got my Comcast CableCards installed today. Installer said it was his 2nd one.

    Originally i was told it would be a multistream card, but TivoPony said I needed two anyways. I don't see anything indicating they are anything other than single stream cards anyhow so I'm glad I called back and asked for two.

    Interestingly enuff, one card is Comcast Branded and one is Motorola Branded. They are actually both Motorolas.

    The Comcast Card has Firmware 4.05. The Motorola has 4.21

    It was a 15 minute install proccess. Insert cards (1 minute), Wait for cards to initialize (5 Minutes), Talk about my Dog (4 Minutes) and Test channels on both Cards (5 Minutes).

    For the first 30 minutes or so I noticed the GRAY background screen hang a little longer than I would like between channel changes. It appears to be changing faster now tho.

    The image is Great!
  19. futcher

    futcher New Member

    Apr 14, 2002
    We've got Comcast here, that's really Adelphia - or was a couple months ago. Anyway, the local office had no trouble with the concept of CableCards. They said it was a $20 install charge, $1.75 for the first card and $4.20 for the second. I asked for two first cards. ;)

    We'll see how the install goes, but they set it up to have me trade in the POS Motorola box with the tech when he comes, so I'm optimistic.
  20. Gregor

    Gregor Active Member

    Feb 18, 2002
    More won't than can't.

    The big reason they won't is money. They do not have the infrastructure to handle calls and push requests in volume out to the headends.

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