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Official Comcast CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.

  1. Langree

    Langree The Gimp

    Apr 29, 2004
    Don't be shocked if installer has an M-Card and no clue that you just need 1.

    I actually have an S-card sitting on my TiVo because when I picked them up the clerk didn't know better.
  2. david4788

    david4788 New Member

    May 19, 2007
    Please help!!

    No luck at the local office as I said before. Now I call and they tell me the digital package plus the first card is $68 and then tell me the second card is $5.95...what the heck?? I quote this from their own website:
    "There is no charge for the first CableCARD that you use as it is already included in the primary outlet fee. If you have a multi-card device on the same outlet (i.e. TiVo Series 3 or two Digital Cable Tuners connected to the same personal computer), you will be charged an additional regulated fee of up to $1.91 for the second CableCARD."

    She tells me "we don't do that." IT"S ON THEIR OWN SITE! :mad: Plus goes onto say she has no idea what a multi-stream card is. Also said that only a cable box is included in the price and that all cablecards cost extra. She was nice, but has no idea what is going on.

    Plus the advertised cost for the basic digital is $56.95 not $68. I ask for her supervisor...I get VM that says his days off are Wed & Thur...grrrrrr :cool:

    Anyone have a contact # for a regional person (or anyone) that can get this straight? :confused:
  3. gilbreen

    gilbreen Member

    Sep 5, 2007
    So the tech came by this morning. He had a stack of cards in his hand. I asked if he had M or S cards but he didn't know. I glanced at them and on one side it shows M card so I let him know only one would be needed.

    He seemed knowledgeable otherwise and went about installing the card. It was getting really bad pixelation so he asked if there were any splitters in between the TV and the main incoming line. He found that there was two 2-way splitters back to back right next to each other so replaced the two splitters with just one 3-way.

    Pixelation problem immediately disappeared. I have been forcing connections to try to get the box to update as I am at 8.1.

    Went alot smoother than I was thinking it would go.

    Thanks to all who have posted advice/counsel on successfully getting Tivo HD up and running.


    Not sure what channels you are hoping to get but we were only interested in the network channels in HD so I downgraded to the family tier. You will only get a subset of the 1-99 channels but the monthly cost is only around $35. You still get one digital box included in the price as there are 5-6 channels above 99 in the package. But with that you will get the locals in HD with your Tivo HD. Not sure if it fits your needs but for us, we were able to cut our cable TV bill in half.
  4. PooperScooper

    PooperScooper New Member

    Aug 22, 2007
    Leominster, MA
    If you go back a bit in the thread, the last poster or so from Nashua got an M-card. I requested an M-card (if they had them) and asked for 2 cards in case they were S-cards. Tech came with 2 M-cards.

  5. mae

    mae member

    Dec 10, 2001
    Howard County is not on the same headend, it is a Scientific Atlanta area. Interestingly enough, everything but the OTA channels have a CCI of 02, but all, inluding A&E HD come in fine. I don't think the SA cards have the same pairing issues as the Motorola ones, but have their own authorization problems.

    The OP may want to search on Howard County in this thread to see what has happened with other installs.
  6. linkj

    linkj New Member

    Oct 20, 2004
    Just ordered my new TivoHD for the Lifetime transfer deal.....

    Stopped by the Redmond, WA Comcast store over my lunch break.... Walked up to the counter, asked for a cablecard for my Tivo, said I wanted an MCard.

    ...No problem - the rep handed me 1 Motorola MCard, no additional charges, and I was on my way.

    Seems like they have it figured out in this area......
  7. tmesser

    tmesser Member

    Apr 12, 2003
    Naperville, IL
    There's a difference between a number of the digital plans. Which one were you pricing?

    If you want HD channels like ESPNHD, TNTHD and Discovery HD Theater, Digital Starter won't get you what you want. Digital Classic or Digital Preferred will. I can't say for sure without knowing your area, but it sounds to me like the $68 price is probably right. ($60 is the cost for Digital Classic around here, and Comcast's pricing in my town is lower than many areas because there's more than one local cable franchise.)
  8. murryamorris

    murryamorris Member

    Feb 1, 2005
    If you have an HD unit, get the M card if you can. It's easier on the install and you only have one card instead of 2. If you have a series 3, you can't use the M card yet.
  9. Ralph Wiggum

    Ralph Wiggum New Member

    Jul 30, 2007
    My story so far...

    -Picked up M-Card from North Ave location in Chicago
    -Got S3HD from Circuit City with a 10% off coupon
    -Transferred lifetime from old S1 under the $199 deal, without problem
    -Installed M-Card and went through setup
    -No channels, just gray
    -The CC dagnostics screen said only "not tuned - wrong card state"
    -3 or 4 calls to 800-comcast to convince them to try and troubleshoot even though "there is an outage in the area which prevents the call from being triaged to a 4 hour callback"
    -Get a supervisor who says that "refresh is only for video demand, the sequence your interned board is telling you is wrong."
    -Supervisor goes through some background process and has me restart my Tivo.
    -I hang up saying it didn't work and then two minutes later realize that it did work but it just took a while to kick on. Diagnostics screen now shows lots of info.
    -I now have an occasionally pixelated set of channels (it's still version 8.1), that takes forever to change channels, shows gray between channel changes and doesn't show HBO anywhere in the channel options.
    -It seems the card is not validated as it reads "0x00" without the v. Now I need to figure out how to get it validated.
    -I guess I still need to talk to the Tinley Park cable card experts?

    (Any help is appreciated. I hated my Motorola box, but this certainly isn't better yet.)
  10. ji0005

    ji0005 Member

    Sep 28, 2007
    Chicago, IL
    yep. And be warned that they are not ALL experts, but there are some people there that can help you. Another guy on here, and myself, had a guy named Thineous or Phineous or something like that and he was good. My card ended up being fried but he stuck with me for like 5 hours on the phone trying to get it going.
  11. gbmarc

    gbmarc New Member

    Oct 19, 2007
    I have a direct feed with no cable box and I get all the HDTV programs via the tuner in my tv. Do I need to get a cable card to use Tivo series 3 or does the Tivo box provide a tuner in the box to pick up the signal. I don't want to shell out money and find out it won't work unless I have a cable card. Thanks for any input!
  12. LisaD

    LisaD New Member

    Dec 20, 2001
    I couldn't hate Comcast more. I'm in CHICAGO - North Downers Grove.

    I have talked with at LEAST 10 people in the last 2 weeks. All with a different story.
    Last they are insisting they don't have Multi-cards, only single, and I need 2. They want to charge me $40.98 to install. IDK how you all are able to pick up the cards for a DIY, cuz they insist on the phone I can't do this. Frankly, I'm reading of lots of problems anyway so I think I'd rather have them responsible for any BS. I'm buying my TivoHD tomorrow and have Comcast due from 1-5pm. I am keeping my Comcast DVR for a long while before turning it in as I anticipate vast problems and may not like the extra slowness of the Tivo vs. the Moto which zooms.

    I see in Chicago area people are getting the Multi cards. Not me. I'm to get 2 cards with the first costing $1.50 and the 2nd $5.99. LOL I know that is wrong. If they insist on giving me 2 single or multi cards - I'm refusing to pay the extra $1.50 because I only need 1 damn multi-card - right? (BTW - comcast says these fabled multi-cards are just 2 single cards stuck together - yes, that's what they told me). Taking advice. :( At this point after all my stories of phone horror, my husband doesn't even want to do this anymore.

    If I could add up all the stress we endured at the hands of inept Comcast - wouldn't that be powerful.
  13. LisaD

    LisaD New Member

    Dec 20, 2001
    Basically it seems Comcast (Chicago area) only recognizes in their literature - the Series3. They have zero knowledge that the TivoHD exists. Seems to me they are forcing 2 cards on everyone and hitting them with at least a $1.50 charge they don't need to pay. At $250-300 for the TivoHD, they must be mass purchases of this with 1,000's of people basically getting ripped off by Comcast. Granted, everyone must do their own DD but when I consider that the majority of people have zero clue about this and are depending on Comcast for the right thing...... It really pisses me off. Can they get in big trouble for this?
  14. Ralph Wiggum

    Ralph Wiggum New Member

    Jul 30, 2007

    As an alternative point of reference -- At the North Ave store I asked for one MCard and got it. I asked about billing and they said the first one is free and they only bill for additional cards. Hopefully my bill will actually reflect that.
  15. ji0005

    ji0005 Member

    Sep 28, 2007
    Chicago, IL
    Good luck to you :)

    I somehow had TWO $5.99 charges for 1 M card I had to correct. Even the executive care person tried to convince me it was right. Stick to your guns when the inevitable happens. Its a two stage process... First get it installed correctly, then get the bill fixed.

    PS. Dont pay one penny for anything new that is dated before the card actually was working.
  16. LisaD

    LisaD New Member

    Dec 20, 2001
    Well, after waiting for SIX hours, he's finally here. Been here for 1.5 hours. Can't get it to work.
    I called THREE times telling them to make sure they bring extra cards on the truck in case of failure. 3! All times I told them to write it down and if they don't do this and the card is defective - I'll freek. They only brought the one card. :( This guy doesn't seem to know what he's doing. I'm stressed and sad.

    EDIT: they say if I keep my comcast dvr for a bit - this M-card will cost $5.99. :eek: I don't care right now. Just want this guy to leave so I can get drunk with my husband and eat pizza.
  17. Ladd Morse

    Ladd Morse Member

    Feb 21, 2002
    I didn't think the Series 3 worked with M-cards. Only the TiVoHD ...
  18. Ralph Wiggum

    Ralph Wiggum New Member

    Jul 30, 2007

    An update -- The Tinley Park office called and got my card validated. HBO now come through for all of the SD versions but for some reason, the HBO HD channel is only visible a third of the time with it being gray and unavailable the rest of the time. Any ideas why it would be coming in and out like that?

    (From what I can tell from the other signal tests, my signal strength is in the high 90s and my SNR is 35.)

    I meant to say Series 3 HD, which I guess isn't correct since the $299 isn't considered the 3rd series. I got the Tivo HD.
  19. LisaD

    LisaD New Member

    Dec 20, 2001
    He couldn't get the card working and left. They'll try again tomorrow. This beyond sucks.
  20. LisaD

    LisaD New Member

    Dec 20, 2001
    They just called and said they have no M-cards and I have to wait a week for it. (despite others here reporting they are even PICKING UP their cards). Oh boy. On verge of leaving Comcast.

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