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Official Comcast CableCard Thread!

3M views 9K replies 2K participants last post by  laria 
#1 ·
There seems to already be a lot of CableCard talk on many threads so in an attempt to keep them consolidated by company here is an official thread for Comcast, I just made this thread since I am a Comcast customer, if others want to make official threads for their cable companies go for it! Making one thread for each cable company should ease everyones diging through 100 different threads for cablecard info.

Some relevant info that I have read about comcast so far is the following:
-If you explain to Comcast that both cable cards are for one device people have been successful in no additional monthly charge, one user reported getting good success with calling comcasts 800 number and speaking with a cable card department
-Others have had good luck with going to their local comcast office and getting cable cards directly from them, this saves the installation fee and is quicker

Myself...I called Comcast and got the same spiel as most others have heard, free card for the first one and additional charge for the second of 5.95 (may not be exact, I didn't write it down) and installation charges for both the install of both the first and second cable cards of 20something bucks and 15something bucks. I realize now that I left out some details about my device that may have lead on to these extra charges, I am out of town now but plan on hitting my local Comcast office on Saturday and just trying to get them to give me the cards and I will do the install, or I will call back and try and speak to someone who understands and get the second (additional outlet) monthly charge dropped as well as the installation costs. BTW I live in the Chicago area since some people have experienced different things with the different areas of Comcast. Let me know your thoughts on my experience, what you have heard and try and keep comcast details on this thread so we can all have an easier time keeping up with what others have heard. Also post your region so we know which flavor of comcast you are dealing with.
-AJ
 
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#4,901 ·
I live in the Portland, OR area. At the end of December we decided to bite the bullet and upgrade our entertainment systems. As part of this upgrade we purchased two home theater series 3 HD Tivos. Once I had made the purchase I contacted Comcast to determine which package we were interested in purchasing and what our monthly service fee would be. In our area, until March 31st, Comcast is offering a $39 a month Digital Preferred Special including HBO (after the first three months the cost jumps to $65.84 a month plus $15.99 a month for HBO). The CSR told me I could not receive this special since I was currently paying more for our expanded basic cable. After getting no where with her and being told my expenses would increase to over $100 a month I finally ended the call and then went ahead and booked the cable card install on the internet (at the special price). Booking via the internet brings you to a Live Chat session at the end. I very specifically informed the CSR that I would need four cable cards for two different machines. He told me that was noted in my work order and then abruptly ended my live chat session before I had had all of my questions. Two weeks later I contacted Comcast by phone only to discover that they had me down for an install, but not for cable cards. After spending about an hour on the phone with this CSR I was informed that my order was all set to go for today (January 23rd) and it would actually cost me less than what I expected. She was actually very helpful and I felt fairly positive that the installer would show up with at least four cards.

However, having read through the 160+ pages of complaints I was not looking forward to this visit. Even though our HD TVs will not arrive until next week, I had plugged in our new Tivos, had run guided set-up and everything has been working for about two weeks. When the installer arrived today, on-time, I asked her if she would like to use the instructions I had printed off from the Tivo website. She said she would really appreciate that since this was only her second cable card install with a Tivo. I read the instructions to her and we went through step by step. We did run into a little glitch with the first card - we found out she had to call in the serial number first (before installing the card). It did take several minutes for the Host / Data screen to appear, but then everything went smoothly. She was told to call back once the host / data screen came up but then the "office tech" remained on the phone with her through the installation of all four cards. Both the installer and office tech thought that I only needed two cards, but I insisted that I needed all four (even though they are M-cards). We discussed the fact that sometimes the cards do not work so she had actually brought along two spare cards.

I have re-run guided set-up and currently everything looks great on both systems. I still have the cable split directly to the TV too so I can receive the expanded basic channels on the TV, providing me with a third tuner for the lower channels (until we go all digital at the end of the year).

I am being charged $1.79 per month for the second cable card in each unit. I am also being charged $6.99 for an additional outlet fee. These costs were expected and well explained to me by the CSR I talked with earlier this month.

I am keeping my fingers crossed that everything will continue to work well and my bill will be correct. However at this point I feel very pleased with my installation experience.
 
#4,902 ·
They tried to pull that crap on me in the detroit area. Had the appointment for a week. 30 minutes before the guys leaves me a message on my cell that he does not have any cards. I called him back and told him to go to another office and get some. Luckily his boss was aware and intervened and found some.

No Tech, No Call.
I call and wait for a reply...
They called back 30 minutes later and state that they are out of Cards and the tech forgot to call me.
I go up one side and down the other of the Manager. What good does it do? None what so ever.
They say Feb1 they will have the new cards. I have an appt for Feb 1. I am still going to call the executive number tomorrow because this is ridiculous.

I've been with Comcast since they came to the region about 10 years ago and spend $200 a month for all of their "Services" and they can't get me a freaking Cable Card?
Now I am all PO'd and the cats and wife are staying away from me...ARGH!!!
 
#4,903 ·
I live in the Portland, OR area. At the end of December we decided to bite the bullet and upgrade our entertainment systems. As part of this upgrade we purchased two home theater series 3 HD Tivos. Once I had made the purchase I contacted Comcast to determine which package we were interested in purchasing and what our monthly service fee would be. In our area, until March 31st, Comcast is offering a $39 a month Digital Preferred Special including HBO (after the first three months the cost jumps to $65.84 a month plus $15.99 a month for HBO). The CSR told me I could not receive this special since I was currently paying more for our expanded basic cable. After getting no where with her and being told my expenses would increase to over $100 a month I finally ended the call and then went ahead and booked the cable card install on the internet (at the special price). Booking via the internet brings you to a Live Chat session at the end. I very specifically informed the CSR that I would need four cable cards for two different machines. He told me that was noted in my work order and then abruptly ended my live chat session before I had had all of my questions. Two weeks later I contacted Comcast by phone only to discover that they had me down for an install, but not for cable cards. After spending about an hour on the phone with this CSR I was informed that my order was all set to go for today (January 23rd) and it would actually cost me less than what I expected. She was actually very helpful and I felt fairly positive that the installer would show up with at least four cards.

However, having read through the 160+ pages of complaints I was not looking forward to this visit. Even though our HD TVs will not arrive until next week, I had plugged in our new Tivos, had run guided set-up and everything has been working for about two weeks. When the installer arrived today, on-time, I asked her if she would like to use the instructions I had printed off from the Tivo website. She said she would really appreciate that since this was only her second cable card install with a Tivo. I read the instructions to her and we went through step by step. We did run into a little glitch with the first card - we found out she had to call in the serial number first (before installing the card). It did take several minutes for the Host / Data screen to appear, but then everything went smoothly. She was told to call back once the host / data screen came up but then the "office tech" remained on the phone with her through the installation of all four cards. Both the installer and office tech thought that I only needed two cards, but I insisted that I needed all four (even though they are M-cards). We discussed the fact that sometimes the cards do not work so she had actually brought along two spare cards.

I have re-run guided set-up and currently everything looks great on both systems. I still have the cable split directly to the TV too so I can receive the expanded basic channels on the TV, providing me with a third tuner for the lower channels (until we go all digital at the end of the year).

I am being charged $1.79 per month for the second cable card in each unit. I am also being charged $6.99 for an additional outlet fee. These costs were expected and well explained to me by the CSR I talked with earlier this month.

I am keeping my fingers crossed that everything will continue to work well and my bill will be correct. However at this point I feel very pleased with my installation experience.
Why did you insist on 2 M-cards in each Tivo HD unit? Only one each is necessary.
 
#4,904 ·
They tried to pull that crap on me in the detroit area. Had the appointment for a week. 30 minutes before the guys leaves me a message on my cell that he does not have any cards. I called him back and told him to go to another office and get some. Luckily his boss was aware and intervened and found some.
Supposedly I talked to the techs boss and he confirmed there are none.
It really sucks that people a few towns over can get them and yet I cannot in my zone...I really wish I could get FIOS or D*
 
#4,905 ·
Then I received my bill. I am being charged $1.50 for the cable card. Two hours of phone calls and chat room discussions with Comcast has yielded that they do not charge for the first cable card but they consider an M card two cards and therefore charge the $1.50 for an extra card. Plus Chicago area only installs M Cards.
It's probably a case of YMMV, but I'm in Chicago, have a M-card, and am not paying anything for it.
 
#4,908 ·
First off, thanks for all who have shared their stories and advice on this forum. It's been a great help and I sympathize with those who had trouble.
After years of successful service from my hacked DirecTivo, a tree is growing in the way of my dish. So, I decided to finally go back to cable but there was no way I was using their DVR...Hello Series 3.

I was skeptical after reading all the horror stories, but I called Comcast to add cable to my package (already an internet customer) and the CSR was actually nice and seemed to know what she was talking about. She looked up what specials they were currently running and I went with the Digital Preferred for $48/mo for 6 mo. I also told her that it would be a Tivo Series 3 install and would need 2 cable cards. She said no problem it would be an extra $1.50/mo. I made sure with her that I was getting 2 cable cards and she referred to it as the "Tivo pack" and it came with 2 cable cards. I scheduled the appointment for a few days later. After I got off the phone I was thinking to myself "it can't be that easy".

The morning of the appointment arrived and the Tech was right on time. I asked him if he'd ever done a Tivo install before and he said no. I was then kind of worried. First he went out and checked my line and removed the filter and verified that my service was set up for my new cable service. I handed him the instructions but he jumped the gun a little and unplugged the Tivo to install the cards. He then read a little more and realized that the Tivo needed to be on. We then had to wait for the Tivo to boot up. After that he inserted the first S-card and the diagnostic screen came up. I was really surprised and happy when he used his 2-way direct connect phone and contacted the Service Tech directly, no waiting on hold! He communicated instantly reading the numbers. The Service Tech hit the first card and in a couple minutes the test channels came in. We then went on to the second S-card and nothing happened. It looked to be a bad card. He then pulled out an M-card and we repeated the steps and this one worked as well. Even though it was the Tech's first Tivo install, he seemed to be competent and even resisted the urge to try both cards at the same time. The whole appointment took about an hour.

Wow, that was pretty painless. I now have a working Series 3 with 1 S-card and 1 M-card. Man I love Tivo and in HD nonetheless. :D
 
#4,909 ·
I'm in the seattle area with comcast basic cable.
I discovered channel 110 KYMQDT has disappeared. A blue caption says looking for signal.

However, using a SD comcast cable box I can hear channel 110. On tivo3 I also get channel 109 and 111, and also channel 10 (KYMQ SD).

I rebooted tivo3 but no help. I called comcast and they sent two signals one each to my cablecard. I received the signals, but didn't fix the problem.

So they scheduled a tech to visit me. I'm wonder if anyone has seen this and knows the solution. I'm not 100% confident with their tech support.
 
#4,910 ·
Just an update - the 2nd tech DID come last Saturday, as promised, and successfully installed two M-cards into my two TivoHD's. The kicker this time - he was a contractor too! The first contractor jamoke who claimed he 'couldn't do the Tivo install' was really screwed up. So it's like playing the slots - you never know how you'll make out.

I did get a follow-up call from the Comcast manager who arranged the rescheduled appointment (and provided me the inconvenience billing credits), after the tech was gone to make sure all went OK. So, she was good (yet it's still sad that it took a manager in order to get the job done).

The M-card installs did take awhile (40mins or so), because the tech was on-hold for a longtime w/HQ, waiting to do the pairings.

Now that Comcast is out of the picture, it's on to other dealings. Generally, so far so good. BUT we have been victims of the 'Grey/Black Screen of Death' numerous times. Hate to say it, but as bad as the Comcast DVR was, it didn't duplicate this horrendous behavior.....
 
#4,911 ·
I'm in the seattle area with comcast basic cable.
I discovered channel 110 KYMQDT has disappeared. A blue caption says looking for signal.

However, using a SD comcast cable box I can hear channel 110. On tivo3 I also get channel 109 and 111, and also channel 10 (KYMQ SD).

I rebooted tivo3 but no help. I called comcast and they sent two signals one each to my cablecard. I received the signals, but didn't fix the problem.

So they scheduled a tech to visit me. I'm wonder if anyone has seen this and knows the solution. I'm not 100% confident with their tech support.
Each channel is on a different POD and I suspect 110 POD is bad

There are other channels on that POD that you may not subscribe to so you dont know

Ask the tech to check signal strength of the channels on that POD
 
#4,912 ·
First off, thanks for all who have shared their stories and advice on this forum. It's been a great help and I sympathize with those who had trouble.
After years of successful service from my hacked DirecTivo, a tree is growing in the way of my dish. So, I decided to finally go back to cable but there was no way I was using their DVR...Hello Series 3.

I was skeptical after reading all the horror stories, but I called Comcast to add cable to my package (already an internet customer) and the CSR was actually nice and seemed to know what she was talking about. She looked up what specials they were currently running and I went with the Digital Preferred for $48/mo for 6 mo. I also told her that it would be a Tivo Series 3 install and would need 2 cable cards. She said no problem it would be an extra $1.50/mo. I made sure with her that I was getting 2 cable cards and she referred to it as the "Tivo pack" and it came with 2 cable cards. I scheduled the appointment for a few days later. After I got off the phone I was thinking to myself "it can't be that easy".

The morning of the appointment arrived and the Tech was right on time. I asked him if he'd ever done a Tivo install before and he said no. I was then kind of worried. First he went out and checked my line and removed the filter and verified that my service was set up for my new cable service. I handed him the instructions but he jumped the gun a little and unplugged the Tivo to install the cards. He then read a little more and realized that the Tivo needed to be on. We then had to wait for the Tivo to boot up. After that he inserted the first S-card and the diagnostic screen came up. I was really surprised and happy when he used his 2-way direct connect phone and contacted the Service Tech directly, no waiting on hold! He communicated instantly reading the numbers. The Service Tech hit the first card and in a couple minutes the test channels came in. We then went on to the second S-card and nothing happened. It looked to be a bad card. He then pulled out an M-card and we repeated the steps and this one worked as well. Even though it was the Tech's first Tivo install, he seemed to be competent and even resisted the urge to try both cards at the same time. The whole appointment took about an hour.

Wow, that was pretty painless. I now have a working Series 3 with 1 S-card and 1 M-card. Man I love Tivo and in HD nonetheless. :D
I had quite a similar experience in Indy - used Comcast for internet only, being a long-time DirecTV customer. I got upset with DirecTV because of not supporting Tivo any longer and because there is a 2-yr commitment just to try out their box.

I called Comcast on Tuesday to find out what the packages were and with the help of the CSR, found one. I made an appointment for Wed pm. Tues evening, Comcast called to confirm the appt. Wed pm, they called back to re-confirm and let me know the trucks were rolling. Two guys showed up, fixed some cabling, installed the M card in the Tivo HD and were gone within the hour. It was the first time for a Tivo install for both of them, but once they verified the cabling was working properly, installing the Mcard went very quickly.

I was totally impressed with the Comcast service and with how good the video looks compared to my DTivos. Years ago, I had bad results with Comcast, but it seems things have changed here. With a lot of help from other members of this forum, I got my DD5.1 working with my receiver and I now have gotten a second Tivo HD and am looking forward to trying MRV. I'm just amazed at how much better I like the Tivo HD compared to the DTivos.
 
#4,913 ·
I recently discovered the clear QAM channels on my Mitsu DLP. Most excellent!

After this discovery, I decided to upgraded to the Tivo HD.

I have Comcast coming out on Monday for the CC install. In the meantime, I figured I'd try and pull in the clear QAM channels I received when coax is directly on the TV, on the Tivo.

I ran a channel scan- nada.. Tried reseting, etc.. I end up with a few QAM mapped to channel 0?? But, still not all of the clear QAM channels I had when I simply had the coax directly to the TV.

Tried to manually enter the QAM channel on the Tivo HD, ie: 33-1 Doesn't work.
Put a coax directly to the TV and manually enter 33-1- works perfect..

Any ideas?
QAM tuners not the same? (Tivo HD XXX_XX format vs. the TV XXX_XXXX format??)
Signal strength not strong enough for Tivo HD but okay enough for the QAM tuner in the TV?


Thanks !!!! Sorry if this is off-topic! I'm sure it will all work fine when I get the CC installed.. Just wondering why I cannot pull in the same stations with the TivoHD as I can when directly working with the TV.
 
#4,914 ·
I recently discovered the clear QAM channels on my Mitsu DLP. Most excellent!

After this discovery, I decided to upgraded to the Tivo HD.

I have Comcast coming out on Monday for the CC install. In the meantime, I figured I'd try and pull in the clear QAM channels I received when coax is directly on the TV, on the Tivo.

I ran a channel scan- nada.. Tried reseting, etc.. I end up with a few QAM mapped to channel 0?? But, still not all of the clear QAM channels I had when I simply had the coax directly to the TV.

Tried to manually enter the QAM channel on the Tivo HD, ie: 33-1 Doesn't work.
Put a coax directly to the TV and manually enter 33-1- works perfect..

Any ideas?
QAM tuners not the same? (Tivo HD XXX_XX format vs. the TV XXX_XXXX format??)
Signal strength not strong enough for Tivo HD but okay enough for the QAM tuner in the TV?

Thanks !!!! Sorry if this is off-topic! I'm sure it will all work fine when I get the CC installed.. Just wondering why I cannot pull in the same stations with the TivoHD as I can when directly working with the TV.
Lot's of people seem to be encountering this all of a sudden. Here's a post of mine from a couple of days ago. In short, the TiVo tunes well with good PSIP data, but doesn't handle bad data as well as some TVs.
 
#4,916 ·
Okay, good news for the Arlington people! I know today is supposed to be the day they get the cards in, but I actually had a Comcast technician show up on Saturday with an M card. Thankfully it worked fine and he was out the door 30 minutes later.

Just in case anyone else continues to have an issue with not getting the cards, here is the trick: We called Comcast's Executive Office # after finding it earlier in this thread (215-665-1700) on Friday afternoon. After weeks of being jerked around and still not being promised cable cards, the executive office was able to have my TiVoHD up and running in less than 24 hours.

I've learned my lesson. Any problems I have with Comcast from now on are going straight to the top. :)
How did all my fellow Arlington VA tivo folks get on with getting CableCards installed?

I just called again (Friday afternoon) and was told that the local warehouse is still out but the new date is February 6th (Wednesday):rolleyes:. She wouldn't make an appointment and said I could call back on the 31st to schedule an installation. She said they only have M-cards, but understood when I said I had a series3 and needed two. She also said that they do have experienced technicians for Arlington since they've had many requests since the holidays. I did try calling that comcast corporate number just now but it went to an anonymous voicemail so no luck with that yet. It sounds like we have a bit of a fight on our hands to get these cards.
 
#4,917 ·
How did all my fellow Arlington VA tivo folks get on with getting CableCards installed?

I just called again (Friday afternoon) and was told that the local warehouse is still out but the new date is February 6th (Wednesday):rolleyes:. She wouldn't make an appointment and said I could call back on the 31st to schedule an installation. She said they only have M-cards, but understood when I said I had a series3 and needed two. She also said that they do have experienced technicians for Arlington since they've had many requests since the holidays. I did try calling that comcast corporate number just now but it went to an anonymous voicemail so no luck with that yet. It sounds like we have a bit of a fight on our hands to get these cards.
http://tivocommunity.com/tivo-vb/showthread.php?p=5906055#post5906055
 
#4,919 ·
I click on this but it leads to this same page. I did read everyone's post from Arlington VA, but was wondering if there was an update. Based on my call today they are out of cartds till Feb. 6th.
You asked and I linked to my answer. If you JUST called then you have the latest information so there is nothing to update there.
I still have an appt for the 1st and until they cancel I will just think they will bring them, and if they don't then they will have to deal with a very irate customer. I might even ask the Old Manassas Lady to go to the local office for me.
 
#4,920 ·
I've been lurking in the thread for a while and felt it was time to contribute my story. I am also in Arlington. I called this past Tuesday (Jan 22) and was told they were out of cards until Feb 2. I have an appointment for Feb 2, so we will see. I won't be pleased if it doesn't go well. I live on the 2nd floor in a sea of high-rises so I have a hard time catching a signal with an antenna. I don't want to miss the Supe...err...Big Game in HD.

If I may digress for a moment. I only called this past Tuesday because I had an install scheduled for Wednesday Jan 16. Of course, my window passed and I heard nothing. I called support, talked to someone who insisted that someone called me to tell me they had no CableCards and to call back to make another appointment. Decidedly unsatisfied with that conversation, I called back and had the luck of speaking to someone who knew what he was talking about. He explained how the mishap occurred (someone in the national office was not informed that there were no CableCards in Arlington), gave me a credit, and asked me to call back next week for an appointment.

So I called back this past Tuesday (Jan 22)...three times. And I received three different answers. The first person was clearly clueless (I doubt she knows what a CableCard is) and just told me to "call back next week." Unsatisfied, I called right back and spoke to someone who set me up for an appointment the next morning. I was a bit suspicious of the ease of the call and called back a third time. This time, I was told that someone put a flag on my service appointment because they were out of CableCards until Feb 2. I'm not sure why I believed this person. When I asked her if they would bring 2 S-Cards or an M-Card, she told me that I needed 2 cards because "they didn't have digital ones yet." Aren't they all digital? I didn't push it. We will see.

</rant>
 
#4,921 ·
Hello all. Like the previous poster, I've been lurking a bit around here. Bought my first Tivo this week and was very excited about getting it up and going. I was converting from a Comcast DVR that I've been using for a couple of years. However, with all of the horror stories in this thread about issues with installing the Cablecards, I had quite a bit of trepidation going in to this.

I ordered the TiVo on Tuesday and called Comcast the same day to schedule an appointment, figuring it would take them a few days to come out. Fortunately, they were able to schedule an appointment for as soon as Thursday, if I wanted. However, I asked them for Friday so I could get away with "working from home" to wait on them to show. The lady with Comcast that I spoke to was pleasant enough, though clearly not completely knowledgable about Cablecards. She couldn't tell me if it was multi-stream or single-stream cards, so I asked her to make sure to note that I was requesting two cards, just in case. Installation charge was going to be $17.95, and the first card is free, while the second card would be $1.50/mo.

TiVo arrived on Wednesday, so I went ahead and set it up and activated service. After a few hours, software was updated and I was watching analog cable on it with no problem.

Friday arrives. My appointment was for between 8am and 11am. 11am comes and they hadn't shown. Comcast actually called me at 11:03am to let me know the tech was on his way. That suprised the heck out of me. About 10 minutes later, the tech called me and said he couldn't find my apartment complex. Uh oh. This guy isn't sounding like he's operating on all cylinders.

Tech arrived around 11:30 and he started to work right away. He popped the card in and called in to get it activated. This is where things started going a little sour. He was visibly concerned about whoever he was talking to on the other end. Sounded to me like the provisioning system wasn't up, which seems to be a somewhat common issue here. So we waited. The TiVo kept saying "Aquiring Channel Information". After about 45 minutes, during which he kept calling back in, he was pretty irritated, not really at the TiVo, but with trying to get the card activated.

Turns out, it wasn't the provisioning system at all. He ended up walking the person through the activation process. Sounded to me like they had miskeyed something. 10 minutes later, everything came up. Woo Hoo!

We checked out all of the premium channels I have (HBO, MAX, and SHO), as well as the HD channels. All was working beautifully.

As it turns out, the tech was very intelligent and knew exactly what he was doing. Unfortunately, in the course of my excitement, I neglected to get his name or clock number. However, all things considered, despite the tech getting there late, I'm very happy with how the installation went and that we didn't run in to the major issues everyone on here seems to have had. As it ended up, the card was an m-card. However, the tech specifically stated that it was a really good idea that I requested them to bring two cards anyway, so I would recommend that to anyone in the future.

So here it is around 20 hours after activation, and the card is still working wonderfully. Both HD and SD channels are coming in great, and for the most part, I am loving all of the features of the TiVo.
 
#4,923 ·
Tech just left my house - he was here for a grand total of 15 minutes.

Only problem I have now is that I was using another cable card in single tuner mode and have now switched to this new multi-stream card - the tivo only seems to recognize one tuner right now.

I am rerunning guided setup and then I am going to perform a reboot. See if that gets me going with dual tuners.

Edit: No reboot needed. Ran guided setup - 2 tuners active. Nice.

-Mike
 
#4,924 ·
I had heard from a friend that he picked up his cablecards at the local Comcast store and was able to install them himself. I thought I'd give it a shot. I went to the local Lynnwood branch and brought my old HD receiver box and remote with me. I told the rep that I'd like to trade in my reciever for cablecards, an M-card if possible. She told me that all they had were M-cards and that it would be no problem. 5 minutes later I walked out with my M-card. When I got home, I ran through guided setup on my Tivo HD and got to the screen that had me call Comcast. The rep answered the phone in 30 seconds and asked what I needed. I told him that I needed to get my cablecard initialized. He asked if this was for a TV or a Tivo. I told him Tivo and he told me how to navigate to the screen I needed and asked for the required numbers. He then said to give it a few minutes and everything should be ready to go. 5 minutes later I was up and running. I got the service update and have had no problems since. That's how it should work!
 
#4,925 ·
I had heard from a friend that he picked up his cablecards at the local Comcast store and was able to install them himself. I thought I'd give it a shot. I went to the local Lynnwood branch and brought my old HD receiver box and remote with me. I told the rep that I'd like to trade in my reciever for cablecards, an M-card if possible. She told me that all they had were M-cards and that it would be no problem. 5 minutes later I walked out with my M-card. When I got home, I ran through guided setup on my Tivo HD and got to the screen that had me call Comcast. The rep answered the phone in 30 seconds and asked what I needed. I told him that I needed to get my cablecard initialized. He asked if this was for a TV or a Tivo. I told him Tivo and he told me how to navigate to the screen I needed and asked for the required numbers. He then said to give it a few minutes and everything should be ready to go. 5 minutes later I was up and running. I got the service update and have had no problems since. That's how it should work!
Come on! That was some sort of a dream you had last night, right?:p J/K
 
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