You'd think they'd send out a memo or something. TiVo's installer instructions are a single page. Actually you don't even need that because the TiVo itself walks you through the process. Of course, the "highly trained installers" just barge right up to the unit, cram two cards in it, don't know how to get to the screens that matter, declare all six cards they brought with them to be "bad", and take off. Then back at the lunch room they regale each other with stories of how much they "hate those (@*#) CableCARDs."