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Official Comcast CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.

  1. Oct 4, 2007 #3821 of 9367
    rdstoll

    rdstoll New Member

    13
    0
    Oct 4, 2007
    Alright, I've consulted the site and called Comcast. Here is where I'm at on my new Tivo HD box with two cable cards from Comcast:

    First thing's first: both cards are tuned just fine....great signal...SNR 37dB....everything looks good there.

    I called Comcast and they sent a few hits and said the cards were set up correctly. As of now, they are sending out a technician on Saturday

    In the conditional Access menu for Card 1, here is what I see:
    Encryption: DES
    Con: Yes EBCP: Yes Val V 0x03
    ActivePrg: <0> 1

    PMCMD: D Prg: 00013 ECM: 0x043A
    LTSID: 000 TSIndex: 0
    SvcID: 0x00613A Svc: 0 Enc: ENC
    CP: Enabled CA Reply: 0x00 N
    Auth: MP CCI 0x00 ? Epoch: 0x00

    In the Conditional Access menu for card 2, here is what I see:

    Encryption: DES
    Con: Yes EBCP: Yes Val V 0x02

    Nothing else on Card 2...just this.


    Now from searching around it looks like that MP Auth is a no-go and means my cards are not authorized correctly but it's hard to believe that both cards were set up incorrectly by the original tech so I'm wondering what else might be causing this. Anyone have any good diagnostic insight???

    Many thanks in advance!!!

    Robert
     
  2. Oct 4, 2007 #3822 of 9367
    rdstoll

    rdstoll New Member

    13
    0
    Oct 4, 2007

    I've looked around....where is the Tivo Host ID and Tivo Data value stored? Can't find it anywhere!!

    Thanks!
     
  3. Oct 4, 2007 #3823 of 9367
    johnnylundy

    johnnylundy New Member

    77
    0
    Feb 2, 2005
    Hmmm... well they are going to check your inside wiring first, and then they should go and check at the pole outside, unless they find an obviously bad inside wire, rusted connector, bad ground block, etc.

    What they usually do at this point is suggest an amplifier. This is a bad idea.

    What they need to do is get maintenance to go to the tap and either run a new tap for you or reconfigure how the taps come off the pole for you and your neighbors.

    However, getting maintenance to actually come out is virtually impossible without contacting the district Vice President.
     
  4. Oct 4, 2007 #3824 of 9367
    johnnylundy

    johnnylundy New Member

    77
    0
    Feb 2, 2005
    Follow-up: yep, they added a charge for a second outlet ("a/o" on the bill for "additional outlet").

    I online chatted with the Customer Service and she took the charge off immediately.

    They still charge 1.95 for the second card itself - I wonder if that is still charged if one gets an installer who has heard of not only CableCARDs but a multi-stream CableCARD.
     
  5. Oct 4, 2007 #3825 of 9367
    Flashbrook

    Flashbrook New Member

    3
    0
    Oct 3, 2007
    One tip I can give is... go through the card installation slow. Don't be afraid to tell the tech to wait and let the card the tivo and comcast do their thing together. Go throught the whole process one card at a time. It will actually take less time if you don't keep yanking the cards out and starting over. By reading these 128 pages plus the tivo install pamphlet we have about 127.5 more pages of education than the techs that come to our homes. Be patient it is worth the wait.
     
  6. Oct 5, 2007 #3826 of 9367
    ji0005

    ji0005 New Member

    29
    0
    Sep 28, 2007
    Chicago, IL
    Pretty much.. i live in a highrise but can see the street. I got a call confirming my apointment and I hit 1 to confirm it... he sat there for a while. Orange shirt.. smoking a cigarette.. then I went back to work for a while and when I looked back he was gone. I went down and talked to the doorman and he said the only utility that had been there was at&t for a different unit. Had I known the guy was gonna drive off I would have gone down and grabbed him, I just assumed he was eating his lunch and would be up shortly.

    I finally got a guy to come out roughly 3 hours later... and he didnt bring a cable card. He seemed to understand, at least at a high level, the stars that need to align to get everything working.. but was no help in the end.

    Luckily I am able to work from home tomorrow so I have another guy coming at 11am...
     
  7. Oct 5, 2007 #3827 of 9367
    bizzy

    bizzy New Member

    707
    0
    Jan 20, 2004
    San...
    Last night my S3 decided that Bravo was now on channel 181. I called Comcast and they insisted that they send out a tech. After an hour of being useless, he finally admitted that we were the 5th customer he's seen this week with the problem. We made him stay for another hour, while he called additional useless people.

    Comcast is supposedly sending someone over with a cablecard TV tomorrow since they have no idea what's going on. Anyone else lost Bravo recently?
     
  8. Oct 5, 2007 #3828 of 9367
    aardwolf

    aardwolf New Member

    14
    0
    Sep 7, 2007
    My problem was resolved last night. It was technically fixed on my end two Mondays ago... apparently Comcast in the Memphis area was having trouble with EVERYONE's cable cards and the techs and CSR's just didn't know it.

    My problem was that everything was set up properly, but my EMM count was zero. Apparently that was happening all over the city for new installs. At least I have channels now (5 weeks later.)
     
  9. Oct 5, 2007 #3829 of 9367
    TaterTot24

    TaterTot24 TiVo Addict!

    53
    0
    Aug 26, 2007
    Memphis, TN
    Memphs, TN

    In Response to This Post

    Earlier this week I got a hold of the main Cable Card guy at Comcast in Memphis. He says that he has been working with cable cards since they were released on the market.

    This guy was really knowledgeable and he promised me that he would get it taken care of. So after 1 missed appointment and 3 days after a "successful" cable card install, I finally have all the channels that I am suppose to. That was not too painful...


    If anyone in the Memphis area wants this guys number, just PM me and I will give it to you.
     
  10. Oct 5, 2007 #3830 of 9367
    ji0005

    ji0005 New Member

    29
    0
    Sep 28, 2007
    Chicago, IL
    For anyone that has gone through executive care, do you find that they are more responsive than normal customer service? My problem was given to executive care (I didnt call them) and this lady im working with seems to not really care too much. She called this morning to follow up and had not listened to the voicemail I left her and now ive been waiting 2 hours for her to call me back with a status of when I might get a tech out here today.

    UPDATE!!!!!!!!!!
    Well.. after a week and many hours of work... the sh*t works. I still dont think they needed to, but they swapped out my card. Once they did that they got me back to getting all channels except HBO. The guy called dispatch a few different times and finally got someone who was able to change the account or send the hit or whatever it was.. and it works.

    Note: I have never seen the error 161-4. I thought it always would happen when they hit the card, but it never did.

    Note2: Both techs kept stressing what a pain these cards are for them and also how he brought 3 because it seems like there is a high failure rate. They knew one guys name in dispatch they kept asking for because he was "the man" when it comes to setting up cable cards.. but of course that guy went home early today, causing my appointment to be 3 hours long.
     
  11. Oct 5, 2007 #3831 of 9367
    stangboy68

    stangboy68 New Member

    7
    0
    Oct 5, 2007
    I am thinking about making the switch from a comcast HD DVR to the new TivoHD. I called comcast here near atlantic city, NJ and asked them what it would cost to run the TivoHD with 2 cards since they don't as yet have an m-card. They said it would boil down to about $8/month. You get one card free, pay $3 for the second one and still have to pay $5 for HDTV. I said I already have HDTV and pay for it but they said you have to pay $5 HDTV fee per tivo box. This sounds like crap. Paying $8 to comcast plus $7 to tivo will put me at $15, just about what I pay now for my comcast HD DVR and I still have to but the TivoHD. Does this sound right?
     
  12. Oct 5, 2007 #3832 of 9367
    rdstoll

    rdstoll New Member

    13
    0
    Oct 4, 2007
    Just out of curiosity - I have the Tivo HD box...the Comcast tech gave me two CableCards even though they are multi-stream. When I was setting the box up, Tivo told me I didn't need the second card but if I left it in there the box simply would not use it (i.e. not a big deal if I left it there)....is this potentially what is fouling up my authorization? I get Auth: MP.

    (see my post above for more detailed description of problem)
     
  13. Oct 5, 2007 #3833 of 9367
    jgerry

    jgerry save vinyl

    2,250
    0
    Aug 29, 2001
    Atlanta,...
    Atlanta, GA

    Update: Finally got the installer to show up. He brought one S card and one M card. Funny, because I specifically asked Comcast for an M card and they said they only do S cards.

    The guy had no idea what he was doing at all. He told me this was his first Tivo install. I actually printed out the directions for him, and the CableCard troubleshooting pages too. The "tech" on the phone with the installer insisted that I needed two cards, not just the single M card. The "tech" even said it was fine to put both the M card and the S card in the Tivo. I refused to let him do that.

    One M card installed, but they were unable to authorize / validate it. The installer took the HOST and DATA info from the pairing screen as he was supposed to, but no luck. They're sure there's something screwed up on my account. He's coming back in a couple of hours with his supervisor to see if they can work it out.

    :(
     
  14. Oct 5, 2007 #3834 of 9367
    kido

    kido New Member

    135
    0
    Aug 17, 2006
    Chicago, IL
    HDTV charge is bogus. Just tell them you want the cards and are not interested in HD, even tell them you do not have a HD television, if that's what it takes. Once the cards are setup and working you should receive the HD channels just fine.
     
  15. Oct 5, 2007 #3835 of 9367
    Diluted

    Diluted New Member

    4
    0
    Sep 27, 2007
    Update from Albuquerque...

    Well, after 4 visits, 8 cards, 10 phone calls of at least 1 hour each, and various other rigamarole, I finally have a fully working setup.

    This last visit I got a technician who had NO clue, had never installed a TiVo before, and said that CC's never work. I had him call twice to make sure the CC ID's were associated with the proper Host IDs, but continued to get 'Waiting for CP Auth.' Finally he called another technician on speakerphone and explained that the CC's weren't working and could he offer any advice. the other technician, not knowing he was on speaker said 'Tell the customer that CC's don't ever work, and if he wants to have our service, he will need to use our (set top) box.' He hung up, shrugged at me and said 'I'm sorry, there's nothing I can do!' I told him that was unacceptable, and that I would be calling corporate, he said that was a good next step and that he was sorry he couldn't help any further. I told him I understood it wasn't his fault, and asked him to call in one more time to make sure the HostID and CC ID were properly paired. He called and the woman on the other end of the phone said they were right.

    I let him go, and called the regular local technician on a hunch. I gave her the HostID for slot 1 and asked her what the CC ID was. Lo and behold, they were swapped! Even after I had him check THREE times with his technician. I t0ld her not to touch anything, and I would swap my cards, and see if it worked. after the cards booted and got all their authorizations, voila! I had all the channels I was supposed to on both cards!

    I am so angry at Comcast, I am fed up with their incompetence and idiocy, but there's nothing I can do about it at all. I would have been much better off if they had just given me the cards at their office instead of rolling a truck, as I basically did this whole thing myself anyway.

    blah.

    At least I have the sweet sweet TiVo goodness now, and it's all working.
     
  16. Oct 5, 2007 #3836 of 9367
    stangboy68

    stangboy68 New Member

    7
    0
    Oct 5, 2007

    Are you sure about that? I'd hate to go through all this and not have HD on the Tivo.
     
  17. Oct 5, 2007 #3837 of 9367
    kido

    kido New Member

    135
    0
    Aug 17, 2006
    Chicago, IL
    once the cards are set up, you would be able to add the HDTV fee back if it really didn't work, but in almost every case i have heard of that HDTV fee is an equipment fee for a HD STB which you do not have.
     
  18. Oct 6, 2007 #3838 of 9367
    bicker

    bicker bUU

    10,382
    43
    Nov 9, 2003
    Georgia
    The fee for adding services here is only $2.
     
  19. Oct 6, 2007 #3839 of 9367
    diskus

    diskus Member

    51
    1
    Sep 22, 2004
    Los Gatos CA

    Techs were 2 Hrs late but kept me updated as to their arrival

    Brought 3 M cards, was well familiar with TIVO HD, popular in the area. Our area has no 2 way services and he thought that increased TIVO popularity

    First card worked

    20 minutes total

    no problems so far
     
  20. Oct 6, 2007 #3840 of 9367
    murryamorris

    murryamorris New Member

    123
    0
    Feb 1, 2005
    Good deal. Mine is on Monday for the new Tivo HD (have the Series 3 since last Dec). Already 4 phone calls to try to pair (office only gave me single stream cards). 3 of the 4 calls the people were pretty confused so I didn't waste a lot of time.

    I'm hoping the tech brings M card on Monday and not just S cards. I should have a positive attitude but it's hard with Comcast.

    They did ask today if it might be the Tivo. Since I thought they might say this, I had taken the first one back to Costco on Friday and swapped for another, knowing it was Comcast and not the unit but what the heck.
     

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