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Official Comcast CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.

  1. Oct 2, 2007 #3801 of 9367
    cptodd

    cptodd Just Me!

    3,332
    0
    Jun 30, 2002
    Chicago, IL
    This is what I did sometime last year when they got on my last nerve. I have since moved and now all of the OTA HD channels come in clearly. I could not be happier!

    That said, I do understand that some people MUST have their cable.
     
  2. Oct 2, 2007 #3802 of 9367
    FrostBite

    FrostBite New Member

    3
    0
    Dec 15, 2003
    Colorado
    very complicated, but I've gotta have my fixes... Sunday Ticket and UFC ppv. :)

    but if i can get a loaner box when i get my ppv i'll be fine.

    I do pay 11.95/mo for the dvr rental so I don't mind paying the 250 or so for the TivoHD.

    i may pull the trigger on this. but i have to read up on the TivoHD/Series 3 pixelation problems and audio drop out. That's some of the problems I'm having with my Craptastic DVR.

    thanks for the reply though! :up:
     
  3. Oct 2, 2007 #3803 of 9367
    tmesser

    tmesser New Member

    121
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    Apr 12, 2003
    Naperville, IL
    There is a master antenna on top of my apartment building that receives almost all OTA HD quite well. CBS2 stutters a little (I'm 30 miles west of Chicago and their signal sucks), but I hardly watch CBS.

    Yeah, I don't really want to get rid of it, especially since the Cubs are in the playoffs right now and TBS is the only place to watch the games (until the World Series, which Fox will have). But I will survive if I end up canceling. Hopefully I can get this resolved and it won't come to that.
     
  4. Oct 2, 2007 #3804 of 9367
    swankboy

    swankboy New Member

    2
    0
    Oct 2, 2007
    I had to wait almost two weeks for Comcast to come out and "install" the cable cards. Guy came today. Clearly had never even seen a Tivo before. I knew I was in trouble right away. He got the first card working after much effort (he doesn't know how he did it). The second one would get some channels, but not all. He got on the phone with someone. He did a master reset of the Tivo (who knows why). Then nothing worked. He then had to leave.

    He was here three hours and didn't get anything done (shocking that it takes two weeks to get some one here with that sort of track record). He didn't leave the cable cards either. I asked him why not, he said another guy would be back in the morning. Probably the genius who told him to reset the Tivo.

    After he left I called to complain. Of course I had to get a call back since the wait was long (shocker). The guy I got spoke perfect English and seemed to have more than an 8th grade education. Imagine my glee. Anyway, he was cool. I told him the whole story and how annoyed I was to wait two weeks and then get some moron sent to my house who had no clue what to do. I then voiced how annoyed I was that I couldn't just pick up the cards two weeks ago and do it myself. He asked why I hadn't. I explained to him that both over the phone and via online support I was told I _had_ to have them installed by an installer. He put me on hold. Came back said that's not the case and he'd never heard that. Awesome.

    Unfortunately it was too late for me to hit my local Comcast office, so I'm waiting until the morning when this mythical genius installer shows up. I'm giving him an hour to get it done. If he can't he gets booted and I go to the local office, install and call Comcast. I wouldn't doubt it if it just works.

    I HATE cable companies. If Directv didn't have such a crappy DVR offering they would have gotten my business already.
     
  5. Oct 2, 2007 #3805 of 9367
    johnnylundy

    johnnylundy New Member

    77
    0
    Feb 2, 2005
    Comcast is wasting so much money it's ridiculous. The install instructions for the TiVo CableCARDs are a single page. All the doofus has to do is read it and follow it.

    It seems as if every single one of the techs that they send out has "never done it before", and all of the CSRs on the phones have "never taken a CableCARD order before."

    And I wish they would make up their !@(@)*$ minds as to whether the customer can go and get the cards at the local office or not. Some areas do, and some don't. One CSR says you can't do it, and you call back and the next one says you can. Then you go to the office and nobody ever heard of CableCARDs.

    If you factor in the do-nothing truck rolls for High-Speed Internet troubles, it seems that more than 90 percent of the tech visits accomplish nothing. That's a lot of money for salary, truck maintenance, gas, and insurance.

    I wonder if any of the executives ever had the bright idea to have a 10-minute class where the techs were told "here is a card, here is a TiVo HD, here is a TiVo Series 3, and here is the one-page installation instructions."
     
  6. Oct 3, 2007 #3806 of 9367
    Flashbrook

    Flashbrook New Member

    3
    0
    Oct 3, 2007
    I just sprung for a TiVo DVR, I have 2 old ones, but just got the TiVo HD DVR and I have fallen in love allover again. Other than having a tech come out and give me the two CableCARDS I needed to get my digital channels, its GREAT. I found the ComCast DVR to be slow and sloppy. I did lose all the On-Demand stuff but tivo has some of its own through Amazon and other groups if you run it through your highspeed. There is not as much content in the way of free movies as ComCast, but there is some. I have found the TiVo is also more "intuitive?" at adjusting aspect as I change stations. The tech did have some trouble and it took about 20 min of phone calls from him to another guy but he got it done. I have no charge for the cards and I'm in Port Huron Michigan

    I LOVE ComCast HighSpeed,Voice, and Digital HD, but TiVo even makes it better.
     
  7. Oct 3, 2007 #3807 of 9367
    missdona

    missdona New Member

    83
    0
    Apr 19, 2004
    I set up my cable card appt with comcast today. The I told him that I needed an "M-Card" and asked the tech to bring several, because they have a high fail rate. He had no idea about the difference between an M-Card and an S-card and went on to tell me that he "thinks they only have one kind of card."

    I asked him, "could you just put it on the work order" and he agreed.

    I think I need to call back and confirm everything's correct.
     
  8. Oct 3, 2007 #3808 of 9367
    ji0005

    ji0005 New Member

    29
    0
    Sep 28, 2007
    Chicago, IL
    Oh how I wish that were true... getting the card is 1/2 the battle. I picked up an mcard last friday and had everything but HBO working right away... once I called about HBO they managed to knock me down to nothing but basic cable (20 some channels in chicago)... I have worked with them for 10 hours now and they cant even get me back to where I was when I picked it up.

    I have a guy coming tomorrow "with a new card". Odds he shows up without a card seem pretty high to me.
     
  9. Oct 3, 2007 #3809 of 9367
    johnnylundy

    johnnylundy New Member

    77
    0
    Feb 2, 2005
    If there are two ways that a Comcast tech can do it, one being correct and the other incorrect, they will do it the incorrect way 99% of the time.
     
  10. Oct 3, 2007 #3810 of 9367
    aardwolf

    aardwolf New Member

    14
    0
    Sep 7, 2007
    After 31 days of no success (including 3 technician no-shows and one that didn't fix anything), I still don't have any digital or non-rebroadcast HD channels. I pretty much flipped out last night, and I got the corporate phone number of the General Manager of Comcast for the Memphis area. I called and left a message in his personal voicemail box, and within 15 minutes I had a tech call me to schedule an appointment "any time I wanted it". He'll be coming over at 5:30pm on Thursday (only because I was busy today) :)
     
  11. Oct 3, 2007 #3811 of 9367
    swankboy

    swankboy New Member

    2
    0
    Oct 2, 2007
    This morning not one, but two installers showed up. In two separate vans. After about an hour they got both cards up and running. I'm pleased and frankly shocked.
     
  12. Oct 3, 2007 #3812 of 9367
    wiedmann

    wiedmann New Member

    22
    0
    Oct 3, 2007
    San Mateo, CA
    I called Comcast last Friday, they set up an appointment for this Monday. The tech showed up with a trainee and about 4 M-cards. He installed one in my Tivo HD, we waited for about 30 minutes for the "line-up" at the dispatcher, then gave them the information. Despite getting the second choice dispatcher back at the office, the cablecard was working about 10 minutes later.

    I guess it isn't always a nightmare. I feel lucky not to have had to go through the pain that some have described here.
     
  13. Oct 3, 2007 #3813 of 9367
    johnnylundy

    johnnylundy New Member

    77
    0
    Feb 2, 2005
    I think it's the cable companies' "installers" that have made it seem as if there are "problems" with the cards. If you look at the TiVo screen for CableCARDs, it is a work of art how they step you through the procedure on-screen.

    But the "installers" come out with not only ignorance, but an attitude, since they have all told each other that the cards are "nothing but trouble." The stories you hear about an installer trying six different cards don't make any sense unless it's due to his ignorance about how to install them. If he's doing the same thing wrong six times, obviously he's going to think all six cards are "bad" even though the TiVo recognized the cards and even showed a picture of the card in the correct slot.

    They can't take 30 seconds to read the one page of instructions?
     
  14. Oct 4, 2007 #3814 of 9367
    thuangu

    thuangu New Member

    1
    0
    Sep 27, 2007
    New proud owner of TiVo HD. Call Comcast to order a M-card and the tech show up yesterday with two S-Card. Installation was a fast and trouble-free. I am only have a basic channel and everything seem to be working ok. The only problem is sign-on to online account and discover that Thaey charge me for the second outlet. Call them to explain and they said it will remove by the next billing cyle. I guess i have to wait and see.
     
  15. Oct 4, 2007 #3815 of 9367
    johnnylundy

    johnnylundy New Member

    77
    0
    Feb 2, 2005
    I'll have to check my bill - I would hope they would realize that an M-card would not be a second outlet, so neither should a second S-card be.
     
  16. Oct 4, 2007 #3816 of 9367
    ScorpioATL

    ScorpioATL New Member

    15
    0
    Feb 28, 2002
    Atlanta, GA
    Update on my Atlanta install:

    After a little more than a month of bring told there were no cards available and having appointments canceled an hour *after* their appointment window I finally got my M-card for my TivoHD.

    Installer (contractor) arrived with my instructions to have 2 M-cards or 4 S-cards. Soon as he walked in he handed me the 2 Motorola M-cards and said he's never done a Tivo or a CC install before. Fortunately I had this website and the instruction sheet in hand. We pop in card one, go through the process, talk to Tech Support to enter in all the details. They hit the card, see the card but Tivo never recognizes it as authorized.

    I reboot the Tivo (was doing this wierd thing of being a black background for everything and even when trying to play previously recorded shows would just show a black screen and immediately pop up the "keep or delete" message like it would if I had recorded the show when cable was out.

    Tried with the other card and got success! Made sure the digital channels were there through the top of my programming tier. Installer leaves way after when he was supposed to be off work.

    However, now I notice that every other HD channel or so has BAD pixelization and macroblocking going on. Audio cuts in and out as a result. Its odd, ABC-HD is bad, NBC-HD is good, National Geographic is bad, UPN is good, etc etc. I can't figure out rhyme or reason why some will be good and others will be bad. Will try to test more tonight after reading here about checking for signal strengths and stuff.

    So very disappointed to finally have my TivoHD be working for digital after having it a month (using it as an standard recorder in the meantime) and now that I have it, have shows unwatchable because of the pixelization. :(
     
  17. Oct 4, 2007 #3817 of 9367
    ji0005

    ji0005 New Member

    29
    0
    Sep 28, 2007
    Chicago, IL
    I am about to throw my tivo out the window. Took the day off work... watched a comcast truck pull up at 12:45 for my 1-5pm window.. got a call at 12:46 confirming that 12:45 - 1:45 was an ok time frame. Hit 1... was told it was confirmed.. blah blah blah... 1:30.. the guy drives away. Now they are saying I cancelled. COMPLETE BS! The lady asks, "why did you wait untl 1:45 to call us?" BECAUSE THAT WAS THE END OF THE STATED TIMEFRAME!?!?!

    update: contacted comcast spokeswoman for the area. she helped me once before. Hopefully she can get the wheels turning again. All I want is a cablecard.. err.. a WORKING cablecard :(

    update2: Well at least I knew who to contact. I have had a few calls and it seems that they will be getting a tech out here today still. The saga is far from over, but at least things are in motion again.

    update3: Tech Came (contractor)... and SHOCKER didnt have a cable card. I now have a person im working with at executive care.
     
  18. Oct 4, 2007 #3818 of 9367
    johnnylundy

    johnnylundy New Member

    77
    0
    Feb 2, 2005
    LOL - are there ANY who have done one before?
    Did you do anything differently with the second card? I assume it's in Slot 1, as many people have noticed problems with Slot 2.
    Yeah - next step as you say is to check the signal strengths. Go to the Settings/Channels and choose Signal strength. Give each one a few seconds to come up with the Peak value. See if there is a correlation between lower values and disrupted signals. I got 93% on a few Encore channels, and 97-100% on everything else.

    And remove splitters to make sure they aren't the problem.
     
  19. Oct 4, 2007 #3819 of 9367
    ScorpioATL

    ScorpioATL New Member

    15
    0
    Feb 28, 2002
    Atlanta, GA
    The card was inserted the same way, same slot... not sure why there was success with the second one and not the first but as long as its validated now, not going to complain too much.

    As for the signal strength, just tested all of my HD channels (I haven't checked regular digital cable since my main pain was my ABC HD channel not coming in... It was embarassing to try to show my friend why I am so hot on HD when I try to show him all the HD programming all I tried to show was badly blocky.

    What I found... (Again, this is Atlanta Midtown area)

    Most had signal strengths in the 90's. a couple of 80's (without blocking)

    However:

    803 ABC
    807 TBS
    844 HDT
    849 GOLFVS
    857 FOODHD
    859 HDTVD

    All had signal strengths in the 50's and the big macroblocking. On the phone with comcast now to see when they can come take a look at it. Only splitter I have coming to my part of the house (Triplex) is the one thats split to send a line to my cable modem in another room. That split is outside of the house and I remember when they cut and ran the line to my bedroom for the cable modem.
     
  20. Oct 4, 2007 #3820 of 9367
    jlib

    jlib Lean Forward

    1,063
    0
    Nov 21, 2002
    Carmel...
    So, are you saying he just sat out there eating lunch or something and drove away without even knocking on your door?
     

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