1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Official Comcast CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.

  1. Cyrl

    Cyrl New Member

    38
    0
    Sep 27, 2007
    Pittsburgh, PA
    To me it looks like it did a compare of the channels callsign's, if it was on WPXIDT on channel 11.1 it just remapped the season pass to the new WXPIDT on whatever channel it moved to.. I really was impressed by that.
     
  2. ji0005

    ji0005 New Member

    29
    0
    Sep 28, 2007
    Chicago, IL
    So I picked up my mcard on Friday for my new tivohd... silly me for thinking it would just work.

    I slid the card in on and was happy to see that I was able to get all of my channels, except HBO. I didnt even have to call in to get that far.. Upon looking at the conditional access screen, I could see that I was connected, but not validated and auth was = "CAD". I called and worked with someone last night and next thing you know I was no longer connected and also not validated or authorized... so I was knocked down to only getting the equivelant channels that I would get if I just plugged a tv into a wall... roughly 25 channels in Chicago.

    Today, I spoke with the Tinley Park office (as has been suggested in this thread). I worked with the guy for 5 hours and got nowhere.. cant even get back to being connected. Now they want to send a truck out and swap the card... but they cant promise the truck will actually have a card... So of course im expected to take a 1/2 day from work... well I dont have to tell you guys.

    Does anyone have any suggestions? I asked him about the dashes in values and he said his system wont take them. He even tried clearing my account of all the services and rebuilding it (I cant wait to see my next bill.. what are the odds that is gonna be right)
     
  3. jlib

    jlib Lean Forward

    1,063
    0
    Nov 21, 2002
    Carmel...
    Just have them credit your account for $8 each month and leave the additional outlet charge on until they fix their billing system.
     
  4. arhoolie

    arhoolie New Member

    15
    0
    Sep 7, 2007
    Ann Arbor, MI
    Ann Arbor, MI

    When I called the Crapcast CSR, I was quoted:

    1st Cable Card - Free
    2nd Cable Card - $1.50/mo.
    Truck Roll: $17.50/half hour

    I was also assured that the installation would not take more than a half hour. Wrong! The tech they sent was basically clueless as to how to install the cards. At one point, he admitted to me this was his first card install. Also, from what I could gather, the person he was talking to on the other end was equally clueless. When he left after almost 1.5 hours, things were still quite screwed up. For example, I was getting video only on ESPNHD, no audio. Other HD channels weren't coming in at all.

    It took a second call to a more experienced tech to get things working properly. This tech also admitted to me that they hadn't had much experience with Tivo's yet. Now all is well and things are working as I expected them to.
     
  5. jgerry

    jgerry save vinyl

    2,250
    0
    Aug 29, 2001
    Atlanta,...
    Atlanta, GA

    I'm envious of anyone who's even gotten Comcast to show up with cable cards to do the install.

    I've been waiting 3 weeks. Comcast just plain didn't show up for my first appointment on Tuesday. I complained very loudly that they made me waste a day at the office. They gave me $33/month (about $25/month savings) internet for the next year and gave me a coveted Saturday appointment for the cablecard installs. No one showed up. They called me at noon, an hour after the 8-11 time slot, to tell me they didn't have any cable cards available.

    What can you possibly do to get these morons in line? I am beyond angry, but what can I really do? Nothing. Well, except just give up cable. Frankly, with the new TV season, I'm enjoying plenty of OTA HD goodness for free, with no overcompressed signals and no Comcast. If I could just do that plus Netflix, I wouldn't need Comcast. Dammit, except for internet that is. :)
     
  6. johnnylundy

    johnnylundy New Member

    77
    0
    Feb 2, 2005
    If you're in Atlanta, email Gene Shatlock, the VP in our area.

    Gene_Shatlock@cable.comcast.com

    If you take the attitude that you just don't know what else to do, and is there anything he can suggest, he will get you taken care of.

    Just don't start complaining. Be extremely polite and just give the impression that you are wondering what to do.

    He has fixed my problems 3 times, and I only went to him after multiple failed efforts as you have had. He will most likely assign it to one of his people, and you'll get a very nice and apologetic tech at your house who will tell you that he was instructed not to leave until your situation was taken care of. So you won't have to yell at him either.
     
  7. johnnylundy

    johnnylundy New Member

    77
    0
    Feb 2, 2005
    I learned from reading these forums that the Comcast techs are clueless, so I made sure that I pressured the one who came to my house to follow the TiVo instructions. I'm glad I did, as he would have done it wrong, inserting both cards at once. He also didn't know how to check the channels to make sure they were receiving. All of that is in the TiVo instructions also, and I just did that part myself.

    I think it's ridiculous for Comcast to forbid you from just getting the cards yourself, force you to pay $17.95 and then send someone who knows less than the customer does.

    Also, I requested 2 days ahead of time a single M-Card. The CSA on the phone had no clue what the hell I was talking about so I dictated to her what to put on the work order. Naturally, the tech brought 2 S-Cards, did not know what an M-Card was, and there was nothing on his work order about it. I suppose I should consider myself lucky that he brought 2 cards, and that they were Motorola cards.

    I think most of these stories that you hear about "bad" cards are really just a clueless tech who did not follow instructions when installing and authorizing them, and declared them "bad cards."
     
  8. Oct 1, 2007 #3788 of 9367
    kdwarren

    kdwarren New Member

    23
    0
    Dec 1, 2004
    Chicago, IL...
    I am contacting corp today as well. I think they are almost doing it on purpose for me. They even had the gall to try to cancel out Sat apt because we might have picked up the cards at a local office. We had a voicemail saying that we should calle to cancel if we have. I tired 2 offices they say they don't carry the cards but I think they are lying.

    I found a FCC complaint site. I plan on using too.
    http://fjallfoss.fcc.gov/cib/fcc475.cfm

    Karen
     
  9. Oct 1, 2007 #3789 of 9367
    jgerry

    jgerry save vinyl

    2,250
    0
    Aug 29, 2001
    Atlanta,...
    I'm going to write him a very politely worded email today. Thanks for the info. I'll keep everyone posted on how it goes.
     
  10. Oct 1, 2007 #3790 of 9367
    lip89

    lip89 New Member

    39
    0
    Mar 14, 2004
    rhode island
    According to Comcast, for two cards..I have to just go into a Comcast office and just ask and the first one is free and the second one is 2.95. Havent been out to the office yet but intend to go. Does anyone else have experience with this?
     
  11. Oct 1, 2007 #3791 of 9367
    johnnylundy

    johnnylundy New Member

    77
    0
    Feb 2, 2005
    The prices sound correct, and you are lucky that they will let you pick them up.

    Make sure you get the exact phone number to call in to get them authorized when you are installing them.

    Follow the instructions in the TiVo box exactly, word for word. The card #1 is in the RIGHT slot on the TiVo HD, not the left. Install one card at a time, as the onscreen instructions will indicate.

    There is no need to do a channel scan - just check a few channels below 100, then a couple of HD channels, and then any premium channels that you have. Do this for EACH card (the "Cable Cards" menu guides you through this).
     
  12. Oct 1, 2007 #3792 of 9367
    jpenneck

    jpenneck Member

    62
    0
    Sep 16, 2002
    Denver, CO
    I'm thinking about moving from DirecTV back to Comcast and I was wondering how many HD channels Comcast has these days and if there is any info available on what new channels are coming. Thanks.

    I'm in the Denver area if that makes any difference for programming.
     
  13. Oct 1, 2007 #3793 of 9367
    johnnylundy

    johnnylundy New Member

    77
    0
    Feb 2, 2005
    It differs from market to market - go to comcast.com and find the link for channel lineups and enter your ZIP code.

    Some ZIP codes return a message saying there is no channel lineup for that ZIP code. In that case, use a nearby ZIP code instead.
     
  14. Oct 1, 2007 #3794 of 9367
    FrostBite

    FrostBite New Member

    3
    0
    Dec 15, 2003
    Colorado
    Someone help me out here. I have DirecTivo but only use it for Sunday Ticket. I switched to Comcast because they gave me a free HDDVR and local HD channels without the need for an HD antenna.

    I hate Comcasts HDDVR. I love Tivo... but why would I want to pay 300 bucks for a receiver? And then pay additional monthly charges for Tivo Service on top of my Comcast bill? What am I missing? Is there a wash somewhere with the charges? Meaning, do I cancel out some comcast charges by getting a Tivo?

    In all honesty, I wouldn't mind the 300 bucks because Tivo was soooo much better than my current dvr, but I can't do it if my bill is going to be more to own a Tivo. And what about payperview? Gotta have my UFC fights.

    Thanks.
     
  15. Oct 1, 2007 #3795 of 9367
    johnnylundy

    johnnylundy New Member

    77
    0
    Feb 2, 2005
    Most folks don't get the DVR free, nor the HD channels free. I know I don't.

    By flushing the Comcast piece-of-crap Motorola DVR, I save $11.95 a month on Comcast and replace it with $8.31 a month for the TiVo service, plus the $2 a month for the CableCARD.

    I am still keeping the Motorola until just before the refund period is up for the TiVo, and if the TiVo starts pixelating I will return it and use the Moto until people here say the pixelation is fixed. Otherwise, I will carry that POS Moto back to the local Comcast center.

    Oh, and concerning the price of the TiVo HD, I got a $25.45 refund from Amazon since the price dropped in the two weeks I have had it. $254 now, I think. No tax, free shipping.
     
  16. Oct 1, 2007 #3796 of 9367
    dswallow

    dswallow Save the ModeratŠ¾r TCF Club

    50,976
    31
    Dec 3, 2000
    Long...
    No one ever said the better, more capable option is also going to be cheaper. You get what you pay for.

    Typically in a Comcast market there's a charge for a DVR, an upcharge if it's HD-capable, and a charge for the outlet. The charges for the DVR and HD-upcharge won't apply if you use a TiVo instead since a CableCARD is generally included with the outlet charge and, if needed, the second CableCARD is under $2/month. That typically frees up $10-$18/month in Comcast charges.

    You complicate things wanting access to PPV, so you need at least an HD receiver (not necessarily a DVR), and Comcast will provide a basic receiver to a CableCARD customer at little or no charge for equipment rental, but may require an additional outlet fee.

    It does typically become a wash or even a slight savings in monthly fees, especially for customers who have multiple TiVo's instead of multiple Comcast DVR's. But you still have to buy the equipment. Though it's yours to resell so there is retained value there.
     
  17. Oct 2, 2007 #3797 of 9367
    tmesser

    tmesser New Member

    121
    0
    Apr 12, 2003
    Naperville, IL
    Called Executive Care today. The woman who answered the phone was curious how I'd gotten the number; I told her I found it here, where someone had posted it because many TiVo customers were having issues with Comcast and CableCARDs. I briefly explained my situation, and she said she needed to put me in the "Executive Care box," which I assume is some sort of queue. I did not receive a call back today, but I really hope I get one tomorrow. Otherwise, I think I'm going to give up on Comcast altogether. I have lived without cable before and will gladly do it again, if only to prove a point that this company's service is not worth my money.
     
  18. Oct 2, 2007 #3798 of 9367
    silypuddy

    silypuddy New Member

    56
    0
    Jun 4, 2007
    Minneapolis
    Are most people paying an extra $7 a month for the HD channels?

    I am trying to figure out if it is included in one of the various digital packages or if it is not.

    Right now I am getting all the HD channels except for the two HD Net channels, but I don't see a seperate charge on my bill, just a digital preferred package charge and a $3.95 charge for a box and remote (which I don't have).

    I hate to call Comcast and have them mess things up for something that isn't broken...
     
  19. Oct 2, 2007 #3799 of 9367
    dswallow

    dswallow Save the ModeratŠ¾r TCF Club

    50,976
    31
    Dec 3, 2000
    Long...
    For most people that ~$7/month HD charge falls under the equipment rental category and is an upcharge on receivers/DVRs that are HD-capable. It's not a programming charge.
     
  20. Oct 2, 2007 #3800 of 9367
    johnnylundy

    johnnylundy New Member

    77
    0
    Feb 2, 2005
    I had to pay extra because I had the Basic Cable.
    I couldn't figure it out, so I had to call Comcast. What happened was that I thought I ordered the DVR/HD Combo, which is the same price as the DVR by itself ($15.95). But they did not enable the HD channels, which in Atlanta in my area are channels 800-899. A quick call fixed that in 5 minutes.
     

Share This Page