Success! I finally was able to get in touch with someone who knew what they were doing and he initialized and paired the card correctly (as I had told 6 other CSRs they needed to do previously). After I gave him my data number and host id, he had the system set-up in about 3 minutes. On my TiVoHD, it did not flash a message and I simply needed to return to live tv to check. Thanks to all on this thread for the great help and information.