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Official Comcast CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.

  1. MadTxn

    MadTxn New Member

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    Jan 29, 2005
    I am also in Howard County. Not to scare you, but my experience has been two missed appointments (without them notifying me), then last night, the tech showed up 1.5 hours AFTER the window, then left without anything working (assuring me that it would work "in a couple of hours"). Needless to say, I still have no working cableCARDs. Good luck to you.

    My question is... if my SA cableCARD says "multi stream," I shouldn't need two, should I?
     
  2. jfh3

    jfh3 New Member

    4,469
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    Apr 15, 2004
    Denver area
    If you have an original Series 3 box, you will need two cards.

    If you have a Tivo HD box, and if they are indeed MCards, no, you will only need one. The Tivo should tell you to remove the second card in that case.
     
  3. pianoman84d

    pianoman84d New Member

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    Sep 9, 2007
    Had installation of cable cards scheduled today, however the installer called and said that they were out of cable cards and that I'd have to call back and reschedule. I did and of course they don't have any appointments until next wednesday. Is it common for Comcast to suck so much? Seriously, are they commonly out of them?

    Thanks!!
     
  4. mae

    mae member

    245
    2
    Dec 10, 2001
    USA
    Thanks for the warning, I'm was expecting the worst already. Keep posting your experience, it may give me some ideas for the installer when they show up.

    Your question about the M cards was answered above.
     
  5. MadTxn

    MadTxn New Member

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    Jan 29, 2005
    Tech is here right now (it's 12:30, and started calling and making a stink at 6am this morning). so far, she's replaced one of the cards and is working on that. She seems to know what she's doing. The head end is VERY slow. She's also told me some interesting things about installations. More later...
     
  6. PHeadland

    PHeadland New Member

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    Mar 29, 2005
    San Mateo, CA
    I called Comcast yesterday and they told me all I needed to do was go down to the local Comcast store, show some ID and a recent bill, and pick up a cable card. Being suspicious after what I read here, I called again just now and was told that I would need an installation visit for ~$17.

    The good news:

    • No big wait - my appointment is on Friday. I could have had tomorrow if I had wanted, but my Tivo HD is still on its way from Amazon, due here on Thursday.

    • The CSR said my bill will not change at all if I return the old cable box when the cable card is installed.

    • The CSR made no negative comments about cable card, Tivo, etc. and was professional, knowledgeable, and helpful throughout.

    So far so good, but before we pop the cork on the Dom Perignon, let's see what actually happens on Friday, and what shows up on my next bill...

    I'll let you all know...
     
  7. dachtler

    dachtler New Member

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    Oct 21, 2002
    Just a follow up. Marin County now has M-cards. Comcast is coming to install mine tomorrow afternoon. They've never installed an M-card before, so we'll see what happens...
     
  8. bpmarkowitz

    bpmarkowitz New Member

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    Mar 23, 2006
    my local comcast has been giving me a runaround for 2 weeks telling me they are out of cable cards and to just keep calling back...any suggestions?
     
  9. dswallow

    dswallow Save the Moderatоr TCF Club

    51,039
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    Dec 3, 2000
    Long...
    Write a letter of complaint to the Comcast Corporate Headquarters in Philadelphia. They'll suddenly find CableCARDs somewhere for you.
     
  10. bpmarkowitz

    bpmarkowitz New Member

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    Mar 23, 2006
    How can I find that address? Their website is super confusing. I would call a corporate number if you happen to have one?
     
  11. dswallow

    dswallow Save the Moderatоr TCF Club

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    Dec 3, 2000
    Long...
    Comcast Corporation
    Attn: Office of the President
    1500 Market St.
    Philadelphia, PA 19102

    +1 (215) 665-1700
     
  12. bpmarkowitz

    bpmarkowitz New Member

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    Mar 23, 2006
    thank you very much.
     
  13. MadTxn

    MadTxn New Member

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    Jan 29, 2005
    Success! I had two mostly knowledgeable people, Malita (contractor with ACI, yes, a contractor) for the tech, and Keri at the head end. Out of four cards, one was bad, one worked, and two were assigned to another account (WTF?). She was able to get one of the cards switched to my account. The person from comcast actually started to REMOVE my premium channels from my cable box to add them to the cableCARDs, but I put a stop to that.

    For those in Howard County, MD, here are some tips.
    1. BEFORE THE APPOINTMENT: run guided setup and get the latest software
    2. HoCo now has mostly SA M-cards. They may try to tell you they won't work if you have an S3, but the S3 can take the M-cards in single stream mode
    3. While the tech is there, do NOT run guided setup. Just do the test channels. It will take two hits, and sometimes they forget.

    All in all, it was a terrible ordeal, but not as bad as some others.
     
  14. mae

    mae member

    245
    2
    Dec 10, 2001
    USA
    Great! I just confirmed my appointment for 10-1 tomorrow with Comcast Howard County, and I am hoping they show up. I have an HD, so one M card and one hit SHOULD do it. I'll keep your experience in mind during the setup and post the outcome.
     
  15. Graymalkin

    Graymalkin Grumpy Poster

    51,868
    111
    Mar 20, 2001
    Northern...
    Does anyone know if Comcast of Union (New Jersey) has M-cards? When I set up my appointment, the supervisor said they had only S-cards, but I don't think he was really certain about what he was saying.
     
  16. dswallow

    dswallow Save the Moderatоr TCF Club

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    Dec 3, 2000
    Long...
    Multistream cards are not prevalent around here. I've only seen them in the cable company DVRs they're distributing now, and even there they're sealed in place with a screwed-on panel and a sticker to prevent any casual removal of them. The CableCARD info is pre-stored with the receiver serial number so it can be activated without any CableCARD knowledge on the part of the CSRs... which is definitely not leveling the playing field.
     
  17. ts2x4

    ts2x4 New Member

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    Sep 11, 2007
    New to the forum, but I've been keeping up with this ComCast / cable card issue & haven't seen any recent posts to answer my question.
    Anyone have any recent experience with Comcast out of Schaumburg, IL, as far as obtaining / installing cable cards - particularly "M" type?
    I've called them a few times & a few of the reps were semi knowledgeable but availability, pricing, etc. was all over the map. One did say that she had heard that they would "soon" be allowing self install like they do their HD DVRs.
    I stopped by the office on Wise Rd. in Schaumburg & the rep there thought a "multi-stream" cable card was so that you could get picture-in-picture. She said I couldn't rent the cards but had to buy them for $26/ea & her system said they had to be installed by their tech. Since I knew full well you can't "buy" their cards that conversation ended quickly.
    Anyone have any current info for those of us in the N/W suburbs? I've seen several references that the Comcast office near downtown Chicago (North Ave.) is giving out cards for self install but will they do that for customers outside the Chicago City limits?
     
  18. aharris999

    aharris999 New Member

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    Aug 13, 2007
    For those in Richmond, VA (not Chesterfield), apparently the M-Cards that Comcast has given out are not working correctly, and all are being returned to Motorola. Comcast was able to dig up an old S-Card from one of their office TV's, and we plugged it in and paired it this afternoon. One hit and the card works great (following a tivo restart). Now I just need them to find one more S-card, or get the M-cards to work, and I'll be all set!
     
  19. dswallow

    dswallow Save the Moderatоr TCF Club

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    Since slot 2 can only have an S-card (or an M-card which will then behave as an S-card), perhaps you could try the real S-card in slot 1 and an M-card in slot 2. Perhaps whatever's wrong with the M-card only affects their use in a multistream configuration.
     
  20. bpmarkowitz

    bpmarkowitz New Member

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    Mar 23, 2006
    Thats amazing that they found any. I have been calling Comcast in Richmond for 2 weeks trying to get CableCards for my Tivo, and every day its the same story "Sorry, we don't have any, call back tomorrow"....
     

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