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Official Comcast CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.

  1. MichaelK

    MichaelK New Member

    7,308
    0
    Jan 10, 2002
    NJ

    it doesn't seem to add up- I see your point

    But That's my honest opinion, I just can't see any other possibility at this point. 10+years and no end in site. That's either incompetence (eg Moron's) or something worse (lackey's)

    I know you don't think it's important but how do you explain that 10+ years of FCC inability to make an inroads to comply with the law? Just executive branch trying to stick it to congress?

    also- while it looks like Martin wants to regulate cable to death he cant' seem to get the other 4 on board even enough to open a meeting on time.
     
  2. jercra

    jercra New Member

    30
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    Sep 1, 2007
    I'm Portland, Or too and had my CCs installed yesterday and could not have had a more opposite experience. After missing my first appointment the day before and being 2 hours past my 4 hour window on the second day they cable guy finally showed up. I asked if he had an M-Card or S-Card and he said M-Card. He popped it in and it said S-Card. I told him and he said that it was an M-Card. After a bit he admitted that he did not know what an M-Card was. I asked if he had additional cards with him and he said he had only brought one. When I made the appointment 2 weeks before I explicitly told them to bring 2 M-Cards and 4 S-Cards since I have been reading of horror stories since I bought my THD. Long story shorter, the guy ran out and got another card during Guided Setup. First card started working so he popped in the second card and both cards stopped working. After about 45 minutes on hold and couple of reboots he finally began the whole process again. 4 hours later both cards were working but with no encrypted channels (MLB IE or HBO). After a couple more phone calls to various people the encrypted channels started working and I tricked myself into believing that everything was just fine. I realized that CC1 is still not receiving encrypted channels. Unkown 03 message. This is still my status. It has been a trying experience.
     
  3. c3

    c3 TiVoholic

    3,067
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    Sep 8, 2000
    Silicon...
    It's not a good idea to run guided setup when the installer is there.
     
  4. dachtler

    dachtler New Member

    34
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    Oct 21, 2002
    After making 3 appointments and having 3 techs show up with no idea of what an M-card is, I think I'm finally making headway. After the 3rd appointment, a guy calls me from the San Rafael office in Marin County, stating that they don't have any M-cards in Marin County. I tell him that all of the SF Bay Area is supposed to have M-cards at this point, according to their own internal announcement. He say he'll check into it and call me back.

    He calls the next day and tells me that he's located some Motorola M-cards and has requested they be shipped to him. They should be here next week, and then he'll call me to set up an install appointment. Since these will be the first M-cards in Marin County, he's going to send over their lead tech to install it in my THD to figure out how to do it. I'm happy to be a guinea pig to get the first M-card in Marin County...
     
  5. jeshaffer

    jeshaffer New Member

    41
    0
    Feb 15, 2004
    He shoots he scores, after three cable card replacements and 2 visits from comcast, 5 calls to comcast. 2 calls to Tivo, and 2 conference calls with comcast and Tivo my HD Tivo is working.

    It appears to have been a combination of software update and cable cards.

    According to Tivo I still don't have the correct data under host validation, but 2 other people I know have the exact same thing, so for now I am not going to worry about it.

    The tivo support person really couldn't explain the host validation field anyway except that it had something to do with On Demand / PPV. I do neither.
     
  6. Neenahboy

    Neenahboy Statistical outlier TCF Club

    16,494
    2
    Apr 7, 2004
    Arlington, VA
    IT LIVES!

    A tech and the manager of technical operations came out this morning. After three hours, multiple M-cards (none of which worked), some S-cards and multiple conversations with dispatch, we got two S-cards that validated and paired properly.

    They stayed with me through the repeat of Guided Setup, and all was well. Returned my HD box (got a written receipt) and I have her direct line if there are any more problems, billing or otherwise.

    She's also scheduling a tech to come on Monday and boost my signal at the head end.
     
  7. jfh3

    jfh3 New Member

    4,469
    0
    Apr 15, 2004
    Denver area
    Best to worry now and get it right.

    Bzzzz. Wrong. Thanks for playing. ;) (You can't get OnDemand anyway, although if you don't have proper validation you may have problem with PPV)

    To understand what validation is and why it's important, see question 11.3 in the CableCARD installation FAQ:

    http://www.tivocommunity.com/tivo-vb/showthread.php?p=5448376
     
  8. jfh3

    jfh3 New Member

    4,469
    0
    Apr 15, 2004
    Denver area
    I suspect that CC1 is not activated on your account and/or paired properly. It certainly isn't validated.
     
  9. jercra

    jercra New Member

    30
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    Sep 1, 2007
    Yeah, he was grapsing at straws and waiting on hold so he wanted to try something rather than sit in my living room with no clue. It certainly didn't hurt anything since the whole thing completed while he was off getting another card.
     
  10. jercra

    jercra New Member

    30
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    Sep 1, 2007
    I had the same issue (Portland, Or). Comcast sent a tech out today (3 days after original install). He callled in and they told him to pop the card out, give the them numbers again and within 30 seconds all was well. This was an actual Comcast tech and not a sub but to be honest I don't know that he knew anything more than me other than the phone number to call. All in all his visit was less than 10 minutes and he did nothing more that relay CC numbers to a dispatcher.
     
  11. Patranus

    Patranus New Member

    20
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    Sep 15, 2007
    I know what cable card is and what it does but I have a really stupid question.

    So when I get my cable card, are the channels going to be mapped to the same channel as my Comcast cable box or will ABC HD still be 7-1 but with guide data?

    Thanks.
     
  12. sfhub

    sfhub Active Member

    1,269
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    Jan 6, 2007
    Same as Comcast cable box.
     
  13. AlphaDelta

    AlphaDelta Member

    199
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    Jan 9, 2007
    Ann Arbor, MI
    Any cablecard success (or failure) stories for Comcast in Ann Arbor, Michigan? They list a $7.00 HDTV charge -- is that an equipment (STB, unnecssary with CCs) or a programming charge?
     
  14. dswallow

    dswallow Save the ModeratŠ¾r TCF Club

    50,973
    31
    Dec 3, 2000
    Long...
    That's an upcharge on the receiver/DVR equipment and would not be applicable to CableCARDs.
     
  15. jmpage2

    jmpage2 New Member

    1,951
    0
    Jan 20, 2004
    Well, I'm paying it too here in Denver, CO, and 5 support calls later Comcast still refuses to remove the $7 monthly up-charge claiming it is for "HD programming on the CableCards".

    Who can I contact in Comcast or how do I find out who my local Franchise Authority is to get this sorted out?
     
  16. jrm01

    jrm01 New Member

    2,619
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    Oct 17, 2003
    Pittsburgh
    Franchise Authorities are appointed by local government. Call your mayor's office and ask him.
     
  17. dswallow

    dswallow Save the ModeratŠ¾r TCF Club

    50,973
    31
    Dec 3, 2000
    Long...
    I always suggest simply writing a letter explaining everything and sending it to Comcast's corporate offices in Philadelphia.
     
  18. Robs67

    Robs67 New Member

    196
    0
    Dec 26, 2001
    Templeton, MA
    I thought I would share my experience today. I broke down and got a TiVoHD even though I was skeptical about the CableCard install.

    The guy came this morning (contractor, not a Comcast person) and said he had done one other CC install on a TiVO a couple of weeks ago. I feared the worst when he looked in the back for the CC slot (are they in the back on the Series 3?) and he didn't really want to read the instructions I had waiting for him.

    The card was a MCard and he stuck it in there, went to the right TiVO screen and called Comcast. Within 20 minutes I was up and running. Checked random channels, including HBO, and he went on his merry way.

    After he left I realized that I wasn't getting other premium channels (I subscribe to everything). I waited for a few hours just to see if magic would take over and I would suddenly get all the channels. Didn't happen. So I called Comcast and the tech sent a refresh to the card. That did it, and now I am a happy camper.

    Just an aside, the guy on the phone did mention the Comcast TiVo software and said "middle of fall, beginning of winter."

    Thank goodness I no longer have to deal with the Comcast DVR and can use TiVo again. :)
     
  19. clemon79

    clemon79 New Member

    45
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    Apr 12, 2003
    Seattle, WA
    Okay, new question:

    (I'm in Seattle, if this helps anyone answer me.)

    I have digital cable, but no premiums like Showtime or HBO. So everything so far with my "M"-card seems to be coming through.

    I do, however, have NHL Center Ice during hockey season. Which is right around the corner.

    I was looking at the CableCARD installation FAQ, and there is some stuff about "validating" the card there:
    I checked my Conditional Access screen, and I don't have the "V". It reads : Val.? 0x00

    Am I gonna be in trouble when hockey season starts? Anyone here in Seattle have a sports package and have the "V"? Thanks!
     
  20. mae

    mae member

    243
    0
    Dec 10, 2001
    USA
    Current experience in Howard County, MD, a Scientific Atlanta market.

    I got an HD today and called Comcast. First rep says I need HD service since cablecards ONLY receive HD channels, not SD. I patiently tried to explain that's not true and the FCC rules, but to no avail. Asked for her supervisor, and after a 5 minute wait was told none was available but would call me right back. Nine hours have elapsed without that call.

    Then I get a call from a company doing a survey on satisfaction for Comcast. I'm sure she's sorry I was randomly selected today.

    I was going near the local office so I stopped by to be told they didn't do that, I had to call. So I called again from the car, only to be told that I didn't know the last 4 digits of the SSN on my account. I've been a customer for 25+ years through several acquisitions and never been asked that one before. How do you fix it? Go to the lobby with your ID. So I make a U-turn and go back, show them ID, but of course, still no CC.

    I call again (was not asked for SSN) and got someone who didn't give me the HD speech, knew (or said she did) that they used M cards in my area, and scheduled a truck roll for Wednesday AM. I asked for a Comcast tech, not a contractor, and she said she will note it on the order, but could not guarantee it.

    I'll post what happens Wednesday, but so far, I'm not too encouraged.
     

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