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Official Comcast CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.

  1. Neenahboy

    Neenahboy Statistical outlier TCF Club

    16,496
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    Apr 7, 2004
    Arlington, VA
    I realize that, but I was just curious as to what the MP means. Probably something-Pending.
     
  2. clemon79

    clemon79 New Member

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    Apr 12, 2003
    Seattle, WA
    Of course they don't. So they're going to make it as inconvenient as they can get away with, without making it so inconvenient that they get smacked down by the feds for being anticompetitive.

    I say again: if the FCC had some balls and the CableCard regulations that they passed had some teeth, we wouldn't be in this mess.
     
  3. bicker

    bicker bUU

    10,382
    43
    Nov 9, 2003
    Georgia
    And the fact that they don't indicates how important that aspect of FCC regulation actually is, in the grand scheme of things in our society.
     
  4. rad1701

    rad1701 Member

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    Aug 17, 2003
    I have exactly the same issue now. Mine says MP and I only get a partial channel selection. Do authorization problems almost always just relate to how Comcast has things in their system (Host, data numbers, etc.) or can a bad cable card have trouble being authorized?

    In any case, cable guy is coming later today to hopefully finally resolve this. Hopefully with some shiny new M cards with him.
     
  5. MichaelK

    MichaelK New Member

    7,308
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    Jan 10, 2002
    NJ

    While I may totally agree with you that in the scheme of things it's probably not that big of a deal, I'm not sure I agree that's why the FCC hasn't done it's job.

    I think it goes more to the fact that the FCC is a bunch of MORONS or cable lackeys.

    Recent example- Apparently they are now going to "investigate" if comcast and others use the terrestrial loophole to keep from sharing their RSN's with the competition. Ya Think?

    My round about point is the Congress passed a law that told the FCC to act to ensure the retail availability of 3rd party devices. It's not up to the FCC to decide if that's unimportant or not- it's up to the FCC to follow the law. The FCC IMHO has not yet done it's job. It's now 10+ years later and aside from a few hundred thousand (if that) tivo cablecard boxes and a few tv models there's not anyone in the retail space. The few tv's with cablecard are likely to go away because the 2-way impasse that the FCC has not yet dealt with. There was a need for 2 way boxes probably 10 years ago- we've had PPV all that time- no? And still they are just beginning to fish for comments on the subject about what to do.

    The government is by no means speedy- but 10+ years and no end in site for a relatively unimportant issue? It's not like congress instructed the department of health and human services to "fix" the cost of health insurance or something that really is important. What's the big hold up....
     
  6. lemieuxfan67

    lemieuxfan67 New Member

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    Aug 29, 2007
    UPDATE!

    ok...so a new tech came out this morning. we tried getting the card to work but still got a CP NOT Auth message.
    Installed a new card, got that paired, then we got CP Auth message!!!

    So now it looks like the card is auth. correctly. But STILL not getting more than broadcast local SD and HD channels.

    Tech. said that it could possibly be a billing issue. (he said that last time he did a tivo they had to take all programming off and add them back on, then re-hit and it worked)

    Any suggestions? (looks like i'm getting closer)
     
  7. Neenahboy

    Neenahboy Statistical outlier TCF Club

    16,496
    2
    Apr 7, 2004
    Arlington, VA
    Best of luck.

    Had two techs out yesterday and that's when I got the MP message. I got the "Give it time" spiel, which we all know is crap. :rolleyes:

    I have a call in to a senior technician, so I hope he calls back today. Contemplating filing an online complaint with the Chicago franchising authority today if it's not fixed.
     
  8. commodoros

    commodoros New Member

    2
    0
    Sep 14, 2007
    I am in Memphis, using Comcast. They came out yesterday to install the cable cards. really hoping for the M-Card, but no such luck. Tech came out with 2 Scientific Atlantic S-cards. Said eh knew exaclty how to install them and expected it to go smoothly. Long story short, I am now just getting basic channels, no premiums. Tech said it might take a few hours for them to come in, its now been 21 hours and still no premiums.

    The Cable Card diagnostics screen makes it appear that the cards have been authorized, but this appears on the dianositc screen as well for both cards "Powerkey Status:Not Ready-waiting for EMMs". Anyone have any idea what that might mean?
     
  9. rad1701

    rad1701 Member

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    Aug 17, 2003
    Man - I'm getting more worried now. Do folks think it's possible that HD TIVO, and certain Cable Cards in certain areas just plain don't work well together - yet? I have about one day left before my one week free trial is up for my HD TIVO. I'm worried I won't get this all solved before then.
     
  10. oldskoolboarder

    oldskoolboarder New Member

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    Jul 8, 2003
    Bay Area, CA
    I have Comcast in Menlo Park, CA. My father in law has Comcast in Atherton, CA. Last nite, both our S3 Cablecards wouldn't tune above Ch 100. In the diag screens, the cards weren't operating (I forget the text). We both had to restart to recover.

    Anyone else seeing this?
     
  11. bicker

    bicker bUU

    10,382
    43
    Nov 9, 2003
    Georgia
    That's silly. Martin, especially, looks for every opportunity to over-regulate cable systems, yet lets satellite and telcom get away with lots.
     
  12. silypuddy

    silypuddy New Member

    56
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    Jun 4, 2007
    Minneapolis
    Does your CP Screen show authorized?

    If it doesn't, I would veryify that all the hostids, and serial numbers match up. You might have to also provide the number above the host id (data?). Up here we just need the host id and serial number off the back of the card. Some people are also having to make sure their modem is the last on their list of outlets so that might also be your case.

    As for the message, waiting for EMMs means "Waiting for Entitlement Messages"

    I was getting that error message too. It took the fifth tech to finally swap out the card for a new one and everything was good. Of course between the first and fifth they did look at my account and tech four said some billing codes were wrong so I'm not sure if it was a combination of both.

    One thing I did notice is that when I unplugged and plugged in my working SA card, the powerkey status on the CP screen would go from "Waiting for Time" to "Waiting for EUTs" to "Ready". It took a while for this to happen.

    On my stuck SA CC card, when I unplugged and plugged it back in, it went right to "Waiting for EMMs" right away.

    When the fifth tech popped in a new card, it went through the "Waiting for Time" process so I knew things were better. Just remember you have to exit and re-enter the CP screen every couple seconds.

    One last thing. Up here they have supervisor techs specifically for cablecards and you can schedule one of those. You might have the same thing so look into getting someone more senior out. Some of them know exactly who to call to at the headend to make all the magic happen.

    Good luck...
     
  13. btwyx

    btwyx Substantive Member

    11,331
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    Jan 16, 2003
    Mountain...
    Mine are still working fine in Mountain View.
     
  14. cr33p

    cr33p New Member

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    Jan 2, 2005
    Ann Arbor MI
    Why would you have only a one week trial? If you activate service you still have 30 days to cancel and not incur a penalty and TiVo will refund your entire months sub fee.
     
  15. commodoros

    commodoros New Member

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    Sep 14, 2007
    Silypuddy,

    My CP screen shows "CP Auth Received" - which, based upon the TIVO cable card troubleshooting guide, would seem to indicate that the card is properly paired and I should be able to receive copy-protected channels.

    But further down the CP screen, it shows "Powerkey Status: Not Ready-waiting for EMMs", which indicates I can't receive encrypted channels.

    All the trouble shooting guide says to do in this situation is contact your cable provider. Anybody know exactly what I should ask the cable provider to do to resolve this? I have no faith that the Comcast rep will know whats steps to take. It seems hardly anyone in their Memphis offices has even heard of a cable card.
     
  16. rad1701

    rad1701 Member

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    Aug 17, 2003
    Oh, really?! Even if I sign up for the 3 year plan, multi TIVO discount (I have two other TIVOS')? That's great then. I'll have 30 days to get everything working - hopefully.
     
  17. silypuddy

    silypuddy New Member

    56
    0
    Jun 4, 2007
    Minneapolis
    In my case, I had the card that was stuck in emm mode replaced.

    When you pop the card out and push it back in visit the CP screen. What is the first message you see? If it is "waiting for emms", it might be a bad card. The first message I got from my working card was "waiting for time" followed by "waiting for euts". It's possible that the "waiting for emms" message was in between and I didn't see it. Here is an old link I found on the community that describes how things have been working for me:

    http://www.tivocommunity.com/tivo-vb/showthread.php?p=4454809&&#post4454809

    Some people have also had problems when their cable modem is listed before their cable cards in the Comcast outlet list. The cable modem should be last. You can call them to find out.

    Unfortunately you, just like many other people are forced to play CSR/Truck roll roulette and hope you get someone who knows what they are doing.

    Good luck..
     
  18. rad1701

    rad1701 Member

    173
    0
    Aug 17, 2003
    Well finally SUCCESS!!!
    Very young contract tech shows up this evening. Knows basically nothing about cable cards, TIVO, etc. But has two S-cards and two M-cards with him. We pop out my old M-card that was giving me limited channels. He calls in all the code numbers from the new M-card we put in. And now everything is fine. I get all the digital preferred channels I should. Happy, happy times!

    So the third time was the charm. I think it was just a bad card or wasn't able to be authorized properly. Either way - success in the SE Michigan area with Comcast! :)
     
  19. jared1010

    jared1010 New Member

    3
    0
    Sep 14, 2007
    Comcast contractor came out today to install cablecards, I asked him he had s or m cards and he said he had no idea. After this he installed the first one and it said s-card, ok no problem. He called a phone tech to hit the card and it worked no problem, the he did the second card and got a hit no problem. He was at my house for 20 minutes, and all channels work no problem. He said he has done 1 series 3 before, and he hates working with cablecards. When he called he asked for someone who knows how to send hits to the cable cards he got Jen on the phone. Im in Portland, OR. The contractor tech was named Nick, young guy, the girl who sent the hits was named Jen. Ask for Jen to send the hits. Very pleased with Comcast for once. I did all the Tivo remote stuff, he did all the calling.
     
  20. bluemcduff

    bluemcduff Pushes Buttons

    61
    0
    Sep 8, 2007
    Atlanta, GA
    I'm leaning towards leaving things as they are--the case on the left side is flayed out so that it isn't flush with the case--this is also true on the right side as well but not so much.

    I've tried to nudge it back into place with no avail--it seems as though the technician got his fingers under the bottom and pulled as he moved it over to the side to get to the back.

    I will post pictures as soon as I can get a hold of a camera--the only thing I can see being a problem is that air could leak out from the circulation from the fan.

    Needless to say, it wasn't like this when I pulled it out of the box and I believe it takes a significant amount of lateral force to bend the case like this.

    It's running at 42 C--about what my old Comcast DVR was at before I replaced it.
     

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