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Official Comcast CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.

  1. Sep 7, 2007 #3541 of 9367
    jfh3

    jfh3 New Member

    4,469
    0
    Apr 15, 2004
    Denver area
    Hands down, one MCard.

    Newer, less chance of needing a firmware upgrade, only one card for the cable company to activate.
     
  2. Sep 7, 2007 #3542 of 9367
    bizzy

    bizzy New Member

    707
    0
    Jan 20, 2004
    San...
    i'd prefer not to pay for a second card every month, but i am wierd like that :)
     
  3. Sep 7, 2007 #3543 of 9367
    rad1701

    rad1701 Member

    173
    0
    Aug 17, 2003
    Good points. I pretty much knew that, but I was just checking if the one M-card seems to cause any other issues or anything.
     
  4. Sep 7, 2007 #3544 of 9367
    jrm01

    jrm01 New Member

    2,619
    0
    Oct 17, 2003
    Pittsburgh
    I'm no expert on this, and probably should keep my mouth shut (it is shut as I type this) but I would think that this would be true for some systems, but not many (in terms of total subscribers).
     
  5. Sep 8, 2007 #3545 of 9367
    WeBoat

    WeBoat New Member

    241
    0
    Nov 6, 2002
    SWFL
    I just wanted to update my 7 week TivoHD CC issue.

    They got it fixed.

    I've been talking to a senior engineer at the head end for the last few days. He calls about 3 or 4 times a day and wants me to "check" the missing channels. Last night (a Friday night!) he called at 9:30 and they all were coming in. No reboot, no reconfigures at my end.

    I am in an area that was Time Warner until about a year ago. He said the issue had to do with the interface between comcast and the old TWC system. He said they have tons of issues like this because the have to support the old TWC and the new Comcast boxes.

    Just FYI if you are in SWFL....
     
  6. Sep 8, 2007 #3546 of 9367
    wam4

    wam4 New Member

    4
    0
    Nov 29, 2004
    Atlanta
    I'm in Atlanta, too and set up my appointment for the CCs in late August. The first Saturday they had was today (Sept 8th) and THIS MORNING - the day of the appointment - they call me to say that they "have no CC's in the warehouse and they're on back order." I told the guy they have the worst customer service...I mean, they can't check earlier this week to see if they have the equipment they need for thier upcoming appointments?? I skipped going to see GA Tech play today - from a box, too - and now they aren't coming. Incredible.
     
  7. Sep 8, 2007 #3547 of 9367
    bmel

    bmel New Member

    48
    0
    Apr 19, 2003
    The comcast tech who was supposed to come out this am (Lancaster, PA) for a 2nd attempt at install cancelled. He claimed I cancelled. More than likely he did not want to hassle with the cc. My irate call resulted in a $20 compensation for my 4 hours this am. I begged for a conversation with a supervisor, got one in West virginia who knew nothing about cable cards but promised to send an email to a more senior supervisor, but no promise to get back to me. They seem to think the cc should behave exactly like their cable boxes. Apparently not. Rescheduled truck roll for Wed. (sorry to bore you but this is a great place to vent, very therapeutic)

    In running thru the diagnostics for the M-card in my Tivo HD, using the info from tivo.com/support , I find that the card is communicating, paired but not authorized. I'm still missing all encrypted channels. Would it be worth time on the phone with tivo support? Is there some magic they can get me to communicate to comcast on the steps for authorization?
     
  8. Sep 8, 2007 #3548 of 9367
    Uncle_Steve

    Uncle_Steve Member

    105
    0
    Jul 23, 2004
    Sykesville,...
    My experiences so far with Comcast and Cable Cards:

    - day 1: technician brings an M-card and two S-cards (2 hours late), installs M-card it and it doesn't work. Says it will work after guided setup completes and leaves. It's late and I'm tired. The card never works.

    - day 2: Different tech comes out. Discovers that the office had two digits of the card number transposed. Leaves after system is receiving all except premium channels. Says NOC needs to reconfigure card. NOC reports seeing an error they've never seen before. Twilight Zone music plays.

    - day 3: Two techs this time. Bring some single-stream cards. Replace the cable end on the cable from the street. Disconnect my OTA for some reason. (Fortunately I notice this!) Leave after an hour or so and one attempt to re-hit the existing M-card. Admit they're never seen an M-card before.

    - day 4: Yet another tech. Brings two s-cards. First one returns an error at the NOC. Puts the m-card back in and leaves things no worse than before (everything except premium channels working) Makes appointment for Monday to return with another m-card. Is skeptical that there's anything wrong with this end of things, but is equally ineffective as I have been in getting office personnel to try things.

    Oh yeah -- these are all Scientific Atlanta cards. This is Howard County Maryland.
     
  9. Sep 8, 2007 #3549 of 9367
    Neenahboy

    Neenahboy Statistical outlier TCF Club

    16,496
    2
    Apr 7, 2004
    Arlington, VA
    The saga continues. Customer service never called me back yesterday, and when I called they claimed there were no available appointments.

    I went down to a local office today for an unrelated issue (modem swap) and inquired about another truck roll. They just so happened to have an M-card in the office and asked if I would like that. I would. Apparently there's no option for self-install in my area and they weren't supposed to do that, even though a manager approved it. Here's where it gets fun.

    I call to provision the CableCARD and they tell me they can't do it. I tell them there must be a way because I have "friends" throughout the country who have been able to do it themselves, and that I'd like it activated now. They take the serial number without asking for the host ID or data number. When this doesn't work, as I told them it wouldn't, they try to arrange for another truck roll. I indicate that I don't want to do that and ask to be elevated to a supervisor. None are available. Seriously, WTF?

    Tried calling again and got basically the same story. I refuse to pay to get another tech out here, only to have him call his magic dispatch number and get it activated immediately, especially when I'm more than capable of doing this and I already have the damn card.

    Bastages. :mad:
     
  10. Sep 8, 2007 #3550 of 9367
    jmpage2

    jmpage2 New Member

    1,951
    0
    Jan 20, 2004
    Tivo has a special phone number specifically for handling cable card issues. I believe that other people who have called them have actually had them tell Comcast what needs to be done on their end based on the diagnostic information.
     
  11. Sep 8, 2007 #3551 of 9367
    jeshaffer

    jeshaffer New Member

    41
    0
    Feb 15, 2004
    Comcast cable card issue. Installed today and am missing several channels on both tuners.

    appears to be 23, 24, 25. I get the "searching for XXX on basic cable message.

    I called and was told they were paired properly and have a truck roll scheduled for Monday.

    Anyone have input for what they can do remotely to fix this so i dont have to take a half day off?

    EDIT: Actually missing about 20 channels. a lot below 99 and a number of others. CC2 appears to have some pairing issues.
     
  12. Sep 8, 2007 #3552 of 9367
    bluemcduff

    bluemcduff Pushes Buttons

    61
    0
    Sep 8, 2007
    Atlanta, GA
    I wanted to chime in on this too since I've had to deal with the absolute ignorance that pervades Comcast Atlanta.

    I just had a contractor (He's the second one I've had) leave on me because he had a bad cablecard and wouldn't even try the second one. Nice guy, but totally clueless.

    And to make matters worse, he won't take the first cable card that malfunctioned in the first place.

    The first time they sent people out on Thursday, I wanted to tear my hair out by my roots because not only did they not know what they were doing--they only brought out one card when I explicitly asked for two cards.

    I later find out that their supervisor wouldn't let them bring out two cards and would only give them the one.

    I loved the fact that one of their dolts said "This isn't hooked up to an HDTV, it won't work." and "My DVR box from Comcast is so much simpler."

    So we try the one card and it eventually pairs--I leave for work and when I come back I have a cablecard that can't decrypt anything above basic and is showing zeros on the host screen.

    Finally, you'll love the fact they don't even have Series3s to test with let alone train people on.

    Sorry to vent like this for my first post, but despite these problems I love my Tivo and I'm sticking with it until Comcast gets its act together.
     
  13. Sep 8, 2007 #3553 of 9367
    KeithRos

    KeithRos New Member

    7
    0
    Aug 23, 2007
    Missing Channels update
    My replacement TIVO showed up Friday. I immediately installed and went through the setup. Also forced a update. The Tivo box they sent had the 8.7.1a software. Called the comcast cable card line and left a message. They called by about 2 hours later and it only took a couple minutes to initialize the card. Since I had to let the tivo re-do guided setup, I let the comcast tech go. After the set up was done I re-booted and.....no change. Still missing the same channels. So I guess it is safe to say it's not the Tivo. The tech told me to call on Monday with results either way. I'll spend more time with them and see if we can boost the signal.

    BTW, early this afternoon the cable signal here got really crappy. The Tivo lost all HD and HBO. The picture looked like crap on all but Comcast box. I tried using On-demand and got errors. I wonder how often this happens. I never noticed before.
     
  14. Sep 9, 2007 #3554 of 9367
    oldnacl

    oldnacl New Member

    168
    0
    Mar 23, 2007
    Success in S FL.
    My Comcast installer arrived a half hour later than the scheduled window after a call to tell me he'd be late. I appreciated that call.
    He'd been at another TiVo install earlier and said it took 2 hours to get the people in the office to correctly authorize the cards - went through 6 S cards before finding two that worked. He had six more with him - says no M cards (in this market) before 2008.
    First card looked good, second card too, but he had trouble getting the right person in the office for authorization. Then the second card wasn't in the office database. Pulled it and inserted another. Took another hour to get to the right person in the office (it WAS lunch time) and the authorization was successful. Checked and saw HBO HD and Discovery HD. Pronounced it a success, packed up and left with my SA Cable box. I went through TiVo setup and all is good. No pixelation so far- a couple audio dropouts but that could be the program I recorded.
    Anyone in the West Palm Beach to Boca area might do well to request this installer. His first name is Guy. This is the second time he's been at my house and he's very professional and knowledgable.
    Now if the billing comes out anywhere near correct....
     
  15. Sep 9, 2007 #3555 of 9367
    bmel

    bmel New Member

    48
    0
    Apr 19, 2003
     
  16. Sep 9, 2007 #3556 of 9367
    WeBoat

    WeBoat New Member

    241
    0
    Nov 6, 2002
    SWFL

    If you tried on-demand on the comcast box and it looked bad, you might have signal strength issues. Did the installer check that? If the strength is low, CC's have lots of issues.
     
  17. Sep 9, 2007 #3557 of 9367
    jeshaffer

    jeshaffer New Member

    41
    0
    Feb 15, 2004
    That was something no one had checked (including me) on my installation. I was at a signal strength of about 55 on my box. I disconnected my cable modem and my 3 DIG boxes and it was at 92. Waiting for a truck roll Monday morning.

    Anyone know of a good signal amplifier?
     
  18. Sep 9, 2007 #3558 of 9367
    rad1701

    rad1701 Member

    173
    0
    Aug 17, 2003
    I just got my HD TIVO installed and ready for cable card install by Comcast tomorrow. How do I force an update again to get the latest TIVO software? Is this still possible to do if I haven't "activated" this new box on my account yet?
     
  19. Sep 9, 2007 #3559 of 9367
    ThreeSoFar

    ThreeSoFar FourNow...WaitFive

    5,419
    0
    May 24, 2002
    Baltimore
    Within the first 7 days, it's fully operational regardless of its sub status.

    You can do this by forcing a connection to TiVo.

    Come back to that same screen until it no longer says "processing" or some such.

    If you ever see "pending restart" there, and also check system information, then force a restart of the box.

    Repeat several connections to TiVo, in particular after the forced reset if you get the "pending restart" showing.
     
  20. Sep 9, 2007 #3560 of 9367
    rad1701

    rad1701 Member

    173
    0
    Aug 17, 2003
    Think I got the update now. 8.1.7c2.... version. Menu's don't seem any slower than my old TIVO. All ready for Comcast and my cable card tomorrow!
     

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