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Official Comcast CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.

  1. Sep 7, 2007 #3521 of 9367
    stlmapman

    stlmapman New Member

    3
    0
    Sep 7, 2007
    4 service calls, hours and hours of time spent explaining and re-explaining my story and what a cablecard is ("No, it's not a box!"), and a trip to the Comcast local office later, I'm still where I started. No working cablecards. No idea if Comcast will ever figure this out. And another worthless tech visit scheduled for Sunday.

    I hate Comcast and hate that I have to deal with them in order to have Tivo, which I obviously love. As far as my technical issue is concerned, I now have a Scientific Atlanta M-card that doesn't work. We've gone through 10 cards, it clearly is a problem on Comcast's end. Every card shows "Waiting for CP Auth" and is unpaired. I don't have a menu option for "Cable Card Pairing" that it sounds like I am supposed to have. I don't know what to do anymore. It shouldn't be this hard.
     
  2. Sep 7, 2007 #3522 of 9367
    Neenahboy

    Neenahboy Statistical outlier TCF Club

    16,496
    2
    Apr 7, 2004
    Arlington, VA
    Got the TiVo HD set up late last night with no problems and am now in the middle of the Comcast install range.

    *crosses fingers*
     
  3. Sep 7, 2007 #3523 of 9367
    rad1701

    rad1701 Member

    173
    0
    Aug 17, 2003
    What brand M-cable cards are most Comcast places using? Wasn't there a problem with the Scientific Atlanta cards and TIVO working well together?

    Has anyone found that Digital Classic isn't available? For some reason when I look at package choices on Comcast's site I see Digital Starter ($53/mo) and Digital Preferred ($67/mo). No classic? What price does that run normally?

    Oh and do all the ON DEMAND features work with cable cards installed in HD TIVO still (assuming you have it working well)?
     
  4. Sep 7, 2007 #3524 of 9367
    stlmapman

    stlmapman New Member

    3
    0
    Sep 7, 2007

    Mine have all been Scientific Atlanta, however we aren't even getting to the point of seeing the pixelation problems that TiVo has supposedly addressed.
     
  5. Sep 7, 2007 #3525 of 9367
    borabora

    borabora New Member

    45
    0
    Aug 30, 2007
    Thanks to the insights provided by this forum my installation went fairly well. The Comcast installer left after 1 hour with cards installed and service not working and said that it will start working soon. I was happy to have him leave as long as he left the cards.

    Of course (as expected) things did not fix themselves automatically. I removed an S-card from slot 1 and a M-card from slot 2 (!) and placed the latter in slot 1. Called Comcast and asked for an activation (assuming that the numbers had been called in already) and indeed after 1/2 hour everything worked and seems stable. Now I have a spare S-card...

    While Comcast clearly does not train their installers properly, I also have to say that Tivo's decision to make slot 1 the right slot and slot 2 the left slot is very confusing (at least in the US).

    I am looking forward to multi-room and PC support but probably my first priority would be to have the UI sped up significantly.
     
  6. Sep 7, 2007 #3526 of 9367
    Thunderclap

    Thunderclap Member

    259
    3
    Nov 28, 2005
    Chicago area
    I just had them hit, validate, hit, validate.
     
  7. Sep 7, 2007 #3527 of 9367
    Neenahboy

    Neenahboy Statistical outlier TCF Club

    16,496
    2
    Apr 7, 2004
    Arlington, VA
    No go for today. :mad:

    The guy said there were none in the warehouse, and that he tried calling me (he did not). He said they might be in tomorrow but there's no way to really know.

    I left a message at their corporate HQ, so we'll see what they say.

    :mad:
     
  8. Sep 7, 2007 #3528 of 9367
    rad1701

    rad1701 Member

    173
    0
    Aug 17, 2003
    Just called Comcast. Setup a Cable Card install (told them I wanted an M-card) for this coming Monday. I also had them note on the work order that I wanted someone experienced with Tivo HD installs to come to do it. I had to switch from Digital Starter to Digital Preferred but they are running a one year special for only 7.95 per month for that. Install is going to cost me $9.95. No charge for the card since it's the only equipment I will have from them. I will report back Monday after the visit. Wish me luck!
     
  9. Sep 7, 2007 #3529 of 9367
    oldnacl

    oldnacl New Member

    168
    0
    Mar 23, 2007
    My CC install is scheduled for tomorrow. I forced the "c" download yesterday, so hopefully I'll be good to go. Also hoping for good luck wishes.
     
  10. Sep 7, 2007 #3530 of 9367
    rad1701

    rad1701 Member

    173
    0
    Aug 17, 2003
    What is this "C" download? I have yet to hook my HD TIVO box up at all.
     
  11. Sep 7, 2007 #3531 of 9367
    tmesser

    tmesser New Member

    121
    0
    Apr 12, 2003
    Naperville, IL
    The C download is the latest software revision (8.1.7c2) to fix a macroblocking issue that some TiVo HD users are seeing with Scientific Atlanta CableCARDs. You should get it automatically when you set up your box.
     
  12. Sep 7, 2007 #3532 of 9367
    rad1701

    rad1701 Member

    173
    0
    Aug 17, 2003
    Can a cable card HD TIVO still network to older TIVO's in my house and transfer shows between TIVO's?
     
  13. Sep 7, 2007 #3533 of 9367
    tmesser

    tmesser New Member

    121
    0
    Apr 12, 2003
    Naperville, IL
    I had the Digital Classic package on my account until very recently (I just moved to Digital Preferred with 1 premium so I could add HBO -- I loves me some Entourage and Bill Maher :D). According to the Comcast site, Digital Classic is available in my area for $3 less than Digital Preferred. The only real difference between Classic and Preferred is about 30 digital channels (Fox Reality, Soap Net, Bloomberg TV, CNBC World, The Biography Channel, etc.) -- channels that I personally will never watch.

    My Comcast channel lineup states that Digital Classic is all you need to get the digital non-broadcast HD channels, and I had them. Perhaps they're phasing out Classic in some markets in an effort to consolidate their product line (and effectively charge more to get HD). I always thought the line between Classic and Preferred was pretty small, anyway.
     
  14. Sep 7, 2007 #3534 of 9367
    jrm01

    jrm01 New Member

    2,619
    0
    Oct 17, 2003
    Pittsburgh
    Not yet. But Tivo reported today that it will be available in November (for non copy protected content, basically excludes HD Premium channels).
     
  15. Sep 7, 2007 #3535 of 9367
    c3

    c3 TiVoholic

    3,067
    0
    Sep 8, 2000
    Silicon...
    The website does not have all of the available options. You need to look at the price sheet that's usually included in the January statement. Classic should be around $12/month.
     
  16. Sep 7, 2007 #3536 of 9367
    Neenahboy

    Neenahboy Statistical outlier TCF Club

    16,496
    2
    Apr 7, 2004
    Arlington, VA
    So about 10 minutes after the guy leaves, I get an automated call saying to expect someone from 11:45 to 12:30, which I thought was just a mistake from the earlier appointment that hadn't been corrected yet.

    20 minutes later, I get a call from the Comcast guy and he's downstairs. He said he went back to base and his supervisor found two cards laying around. We insert the first (an M-card...yay!) only to not receive the encrypted channels after several hits and INTs. The second card (an S-card, which I gladly would've taken until the mess could get sorted) gave a 161-1 error which indicates either a bad CC or a bad CC reader (it was a bad CC, because the TiVo did recognize that a card was inserted, and it got all the hardware and firmware info fine).

    So now I'm waiting for customer service to call me to reschedule.

    *sigh* I just KNEW this was going to be a saga. :(
     
  17. Sep 7, 2007 #3537 of 9367
    MichaelK

    MichaelK New Member

    7,308
    0
    Jan 10, 2002
    NJ

    on many cable systems ALL digital content (HD or even SD) is copy protected. (with the exception of the legally mandated local channels which must be kept clear)
     
  18. Sep 7, 2007 #3538 of 9367
    mike_sjc

    mike_sjc New Member

    8
    0
    Aug 14, 2007
    That's a lie. I have a Tivo HD box with a M-card in it. Apparently my Tivo isn't aware the card isn't designed for it because it's working just fine :p
     
  19. Sep 7, 2007 #3539 of 9367
    Langree

    Langree The Gimp

    17,255
    0
    Apr 29, 2004
    Freezinmyass...
    But see, they said "Now" so it doesn't count those of us who recieved M cards before "now".

    They probably want you to use S cards because they think they are still buggy with Tivo's. Unaware that the fix is out. :)
     
  20. Sep 7, 2007 #3540 of 9367
    rad1701

    rad1701 Member

    173
    0
    Aug 17, 2003
    So if you wanted to pick which cards to go with for a new Tivo HD setup which would it be? One M (multistream card) or two S - cards. The Comcast guy is coming Monday for me.
     

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