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Official Comcast CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.

  1. Sep 6, 2007 #3501 of 9367
    rad1701

    rad1701 Member

    173
    0
    Aug 17, 2003
    Quick question - does Digital Starter package with Comcast give you HD channels above 199 with TIVO HD and a cable card setup? Comcast rep is saying I will need Digital preferred service.
     
  2. Sep 6, 2007 #3502 of 9367
    c3

    c3 TiVoholic

    3,067
    0
    Sep 8, 2000
    Silicon...
    Broadcast HD channels, yes. Non-broadcast HD channels, no. Digital Starter is just the digital version of the analog cable 2-75 or so.
     
  3. Sep 6, 2007 #3503 of 9367
    bmel

    bmel New Member

    48
    0
    Apr 19, 2003
    Just tried again, and failed. Are you sure about the dashes? The comcast people were absolutely sure they could not input the dashes.
     
  4. Sep 6, 2007 #3504 of 9367
    tmesser

    tmesser Member

    121
    0
    Apr 12, 2003
    Naperville, IL
    Right, but Digital Classic will get him the additional HD channels he wants. Digital Preferred isn't necessary.
     
  5. Sep 6, 2007 #3505 of 9367
    Thunderclap

    Thunderclap Member

    273
    5
    Nov 28, 2005
    Chicago area
    Not 100% but others here recommended I mentioned where the dashes were to Comcast.
     
  6. Sep 6, 2007 #3506 of 9367
    mcalhoon

    mcalhoon New Member

    4
    0
    Aug 24, 2007
    Annapolis, MD
    Well, I finally have a success story. The Anne Arundel County, MD office was out of CableCards. I complained a few more times over the past couple of weeks, and was told last week that the supervisor was aware of the issue. Well, yesterday I got an e-mail from the Sales Rep saying they were finally in. I'm out of town on business, but my wife is at home, so I had them come by this morning for the install.

    I coached her through what she needed to know. When I talked to her the tech was there doing the install. She said he was using 1 M-card. He left right after the CableCard was installed, during the Tivo setup phase. I talked to my wife later and she said she could only get the basic HD channels and not much else. We called Comcast up and the phone tech attempted to correct a problem he saw, but it still did not work. He setup another appointment for tomorrow morning.

    I had asked my wife to do a Tivo update and restart the Tivo to see if that would help. She did the update, but forgot to restart the Tivo. That was about 3 hours ago. I was reading an earlier post on how restarting may fix this issue, so I called her up to remind her. Well, when she turned the TV back on she discovered everything was working fine. All the channels, including the HD and HBO, etc. premium channels were there. She said the HD looked really nice.

    So it looks like I am good now...in time to watch the Ravens on MNF. I appreciate this thread, because I had a good idea of what to expect...and I expected that the install probably wouldn't go smoothly the first time around.

    Thanks,
    Mike
     
  7. Sep 6, 2007 #3507 of 9367
    aharris999

    aharris999 New Member

    11
    0
    Aug 13, 2007
    Is there a difference in functionality between the M-Cards that come with the 3416's and the "stand-alone" M-Cards that can be used in Tivos?

    Comcast thinks this is what's wrong with my cablecard/Tivo setup. The tech said that my area has been low on standalone cablecards, so less experienced techs have been pulling MCards out of the new boxes and using those in Tivos and other applications.

    In other words, would an MCard that was pulled out of a 3416, work with Tivo?
     
  8. Sep 6, 2007 #3508 of 9367
    clemon79

    clemon79 New Member

    45
    0
    Apr 12, 2003
    Seattle, WA
    Since I'm still thinking about replacing my two S-cards with a single M-card (poking the bear, yes, I know), and I suspect I'll be on the phone with these people, what's the sequence here when you say "at least twice"? Each? Hit-hit-validate-validate? Hit -validate-hit-validate? What? I just want to be sure I know EXACTLY what to walk them through, because I DO know that a truck roll is utterly unnecessary, but I also know that the vast majority of the phone clones have no idea what they're doing and need their hands held from start to finish...
     
  9. Sep 6, 2007 #3509 of 9367
    Status

    Status New Member

    27
    0
    Jul 11, 2007
    Seattle, Wa
    I got my TivoHD about two weeks ago and love it. I have an OTA antenna and it works beautifully with it. I opted to also add in two cable cards and upgrade myself to the Digital Classic package through Comcast (local HD...which I was already getting and a few extra HD channels, mostly DHD and TNTHD).

    Sunday Comcast (not contractor) cable guy showed up and spent 4 hours trying to get a good enough signal to get everything up and running correctly. After rerouting my cable to the Tivo (which included clipping my internal existing cable run, me losing cable in 2 rooms and him running new cable externally to the Tivo), I got most channels in HD I was supposed to. I called up Comcast and had them come out on Wednesday because I was getting 4 heavily tiled and not getting two stations completely. Come to find out that there's some issue with the 40 year old cable run from the box to my house. Next step is to call out the heavy duty inspectors to check the underground line...

    Some bits that I learned through this process. If your digital signal is degraded significantly, TivoHD will show a black screen with "look at our troubleshooting help..." instead of a heavily tiled picture. Two S-Cards will work with OTA.

    -Status
     
  10. Sep 6, 2007 #3510 of 9367
    Kyrian

    Kyrian Glen Lantz

    13
    0
    Sep 6, 2007
    Salt Lake...
    Brian,

    For what it's worth, this is what worked for me today (after buying an HDTiVo yesterday and being unsuccessful installing the cablecards myself yesterday):

    After 3 calls (and 2+ hours on the phone) I was able to speak to a Tech Support Supervisor who was able to make my cards work properly. Although I had already provided the cards' serial numbers to the two previous techs, the supervisor asked me for the Host and Unit Address numbers, though I didn't need to specify the dashes in the numbers. (These numbers should be accessible through the "Conditional Access" option of the "CableCards" submenu.) Evidently my problem was that those numbers weren't associated with the same cable outlet in my house. Once the supervisor was able to reconcile that on her end, my cards both ended up working perfectly (whereas before I was only able to access unencrypted, non-premium channels with one card, and none with the other).

    Hope that helps...
     
  11. Sep 7, 2007 #3511 of 9367
    jfh3

    jfh3 New Member

    4,469
    0
    Apr 15, 2004
    Denver area
    Don't confuse them. :)

    Just the numbers, no dashes.
     
  12. Sep 7, 2007 #3512 of 9367
    WeBoat

    WeBoat New Member

    241
    0
    Nov 6, 2002
    SWFL
    Just a followup on my 7 week TivoHD problems.....

    I'm now talking with two senior engineers at the head end and the regional VP for my area.

    Get this: They claim to never have setup a tivo HD or an S3. They actually went out and BOUGHT a Tivo HD to test with yesterday. They now claim they have found 3 serious issues with their CC setup at the head end. One with SA cards, one with Motorola cards and a pixelation issue. Now they are talking with SA, Motorola and Tivo. I got 4 calls yesterday asking to test on my end, one claiming motorola made a code change at the head end. Promised more calls today and the VP said he will be checking with them several times a day until this is resolved.

    We'll see. Going on week 8 this weekend.

    Oh... Also I've got moto cards and am not getting 7 HD channels. I get everything else. A senior comcast engineer for our entire area could not get the SA cards to get ANY encrypted channels at the head end location.
     
  13. Sep 7, 2007 #3513 of 9367
    jrm01

    jrm01 New Member

    2,619
    0
    Oct 17, 2003
    Pittsburgh
    I was always under the belief that the card manufacturer had to be the same as the equipment manufacturer of the headend equipment. That is, moto cards for moto headend, SA cards for SA headend.

    Are you saying that they are trying a mix and match?
     
  14. Sep 7, 2007 #3514 of 9367
    WeBoat

    WeBoat New Member

    241
    0
    Nov 6, 2002
    SWFL
    According to what he told me on the phone yesterday. They didn't have moto cards at the head end, but they had worse troubles than mine with the SA cards.

    My first truck roll installed SA cards. I think it was the third one when they found some Moto cards and installed them because the installer said "they work better".
     
  15. Sep 7, 2007 #3515 of 9367
    jrm01

    jrm01 New Member

    2,619
    0
    Oct 17, 2003
    Pittsburgh
    If you have the attention of all the folks theree, maybe you could get them to try an experiment.

    Have them remove all equipment from your account except the two cablecards (no DVRs, STBs, etc.). Have them re-enter the proper authorization for the two Digital Outlets remaining (2 cablecards). Have them re-enter the pairing information (host/data, serial numbers). Have them send an authorization hit to both cards.
     
  16. Sep 7, 2007 #3516 of 9367
    jrm01

    jrm01 New Member

    2,619
    0
    Oct 17, 2003
    Pittsburgh
    I'm not talking about "moto cards at the head end", I'm talking about the head end equipment that the cards talk to.
     
  17. Sep 7, 2007 #3517 of 9367
    WeBoat

    WeBoat New Member

    241
    0
    Nov 6, 2002
    SWFL

    I'll mention that when he calls this morning, but I assume that the new TivoHD they just bought is on an account by itself. I'll pass back the findings.
     
  18. Sep 7, 2007 #3518 of 9367
    WeBoat

    WeBoat New Member

    241
    0
    Nov 6, 2002
    SWFL

    I wasn't either. I have motorola cards in my HD. I've had SA cards in the same HD so I guess it doesn't matter what is at the head end. I'll ask this morning what the head equipment is.
     
  19. Sep 7, 2007 #3519 of 9367
    Status

    Status New Member

    27
    0
    Jul 11, 2007
    Seattle, Wa
    I forgot to mention that the Comcast guy who came out for my service install, it was his first, but he had a guy on his NexTel who knew a lot about TivoHD and S3 installs as a reference.

    One of the tricky bits that the knowledgeable knew about was that upgrading service didn't seem to work for some/most cable cards. What he knew worked was if service was downgraded. So, since I was upgrading from Basic to Classic the technician called Comcast and they upgraded me to the Platinum service and then removed functionality until I was at the Classic package. One other slight issue was that some of the channels wouldn't reset correctly until the work order was marked as done...then they surprisingly started working.

    -Status
     
  20. Sep 7, 2007 #3520 of 9367
    joyriderama

    joyriderama New Member

    6
    0
    Oct 17, 2006
    Does anyone have a real reason why some markets allow cablecard self-installs, and others absolutely refuse to allow it?

    I live in an area that doesn't allow it(Minneapolis), and that's very frustrating. I want a Tivo-HD, but I'm dreading having to deal with a tech that doesn't know what they're doing. Well, if they're anything like the previous techs I've had to deal with, that is.

    Ugh.
     

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