1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Official Comcast CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.

  1. xxx

    xxx New Member

    Dec 2, 2006
    I've had this problem since june (worked perfectly before that), but only recently did I care to get it working on the s3. I get all the channels I subscribe to, including the hd channels, except for the premium channels. in my case, that's hbo, starz, and encore.

    when I try tuning to hbo, I get the cablecard screen, saying I need to call comcast. the message also says it considers the host to have only 1-way rf communication. the comcast (bay area) guy came out yesterday to replace my cable cards because that's what they thought were the problem. he basically swapped out the cards, called dispatch, and read her the host and data numbers. got the 161-4 message, and I got all the channels again minus premiums. so basically I was back to where I was before he showed up.

    then they mentioned that it's because of the hdmi cable, that it causes problems. huh?!? just to prove that wasn't the problem, I let them unplug the hdmi cable and directed him to a tv in the other room that had the component cables plugged in. no difference.

    they're going to report this back to their supervisor, and get back to me on how to fix this. maybe someone here has gone through this, and knows how it was fixed. I'm crossing my fingers. either way I'll report back with what I hear from comcast.
  2. mixylplik3

    mixylplik3 New Member

    Sep 5, 2007
    Time to post about my ongoing Tivo/Comcast saga...

    About a month ago I picked up my Tivo HD. I bought it to replace my 7 year old SVR-2000 series 1 box and the awful Comcast DVR. I hooked everything up (without cable cards) and basic cable came in great. A bit later that day, Comcast showed up and installed 2 Motorola cable cards ($2.75/mo each). When the tech left, I was fully enabled with HD and premium channels. Woohoo!

    Everything worked great...for 5 days. Suddenly, nothing worked. No basic cable, no premiums, nothing. Every channel says "searching for signal on: Basic cable".

    I call Tivo. They say to call Comcast. I call Comcast who sends a tech out to replace the cable cards. Tech arrives and swaps out the cards. Doesn't fix the problem. I call Tivo and they tell me I need to activate the cards a special way and to have the tech come back and call when he is at my house.

    Comcast shows up today, installs new cards, and I still have no TV.

    I call Tivo again and they step me through the channel lineups and guided setup. Waste of time. Nothing changes. I get transferred to some other tech who asks me to find the "auth" information from one of the cable card diagnostic screens. I can't find this info anywhere. He claims there is a cable card problem because Motorola cards have this specific information.

    I have since discovered that when I remove the cable cards, basic cable works fine. As soon as I insert a card, I lose all cable. So I've gone from blaming Comcast to blaming Tivo to blaming Comcast again. Seems as though it really is a cable card issue. Perhaps there is a compatibility issue? Maybe there is a bad software update? I'm at the end of my rope and I don't want a refund, I want Tivo!

    I'm going to continue to browse these forums and the rest of the web, but so far no luck. Anyone have a similar issue?
  3. lickwid

    lickwid New Member

    Oct 2, 2005
    My advice is to use the online chat support. They have been typically more responsive. I was able to get them to take off the following from my bill:

    High Definition TV - $7.00
    Digital Addl Outlet - $6.99

    as well as some Franchise Fee/Taxes...

    Originally, I had this charged for my CableTV (note: I already get extended basic cable through my HOA):

    Digital Classic Package - $11.95
    Dual C-card Dig Access - $1.79
    High Definition TV - $7.00
    Digital Addl Outlet - $6.99
  4. Warlord46

    Warlord46 New Member

    Dec 2, 2006
    As I have reported in prior posts (see #1871)In Miami, Florida, I am paying $23.90 per month for the two cable cards in each of my two S3s, for a total of $47.80 for four cable cards with HD service. This is considerably more expensive than renting two Comcast HD DVRs. These charges for cable cards are over and above the charges for the digital service channels I pay for every month. Comcast often reminds me that I could reduce my bill by getting rid of my Tivos, and I suspect that is indeed their motive for what is, or should be, illegal charges. They want a monopoly on not only content delivery, but also a monopoly on the hardware (like AT&T used to have a monopoly on phones you could have in your house or business). I have appealed these charges on numerous occasions all the way from my local Comcast office, through the local governmental authority, all levels of telephone support, up to and including Comcast corporate headquarters customer service on their local Philadelphia telephone number. These charges are no mistake. Those of you whose local Comcast offices have relented are lucky, but I predict those reductions will be temporary.

    It remains to be seen whether Comcast will be successful in driving out DVR competition, but in the meantime, its Miami Strategy of gouging their Tivo customers is spreading across the US. No doubt it is having an adverse effect on Tivo sales, as Comcast planned.
  5. dswallow

    dswallow Save the ModeratŠ¾r TC Club

    Dec 3, 2000
    That seems correct.

    You've got the Comcast receiver included in the package and are paying additional to get a Comcast HD receiver. That is your first outlet -- the outlet included in your programming package.

    Then you have the additional outlet charge for the TiVo outlet, which includes the first CableCARD. The second CableCARD is charged at the special rate.
  6. clemon79

    clemon79 New Member

    Apr 12, 2003
    Boy, howdy. In the defense of the installer that came out to my place (after failing to get no less than four cards set up by phone), the one clueful guy in my entire setup experience, he told me it would take about ten minutes, and said he had to move on, but gave me his personal cell number in case it didn't come up.. As it happens, I didn't need it.

    (But I'm still petrified that this whole nightmare is going to reoccur when it's time to turn on NHL Centre Ice....)
  7. kido

    kido New Member

    Aug 17, 2006

    go thru the steps outlined on TiVo's Support website regarding CableCards at:


    the good news is that this is almost certainly a configuration issue with your account at comcast, so once you gain access to the info you need to tell comcast, you should be all set.
  8. orourkj

    orourkj New Member

    Nov 16, 2004
    Update - turns out my problems were that one of the cable cards went bad. It took 4 tech visits, several calls and internet chats for them to figure this out. We like the Tivo, but that sucked. Good luck
  9. jfh3

    jfh3 New Member

    Apr 15, 2004
    As usual, don't believe what a CSR tells you. There is a *little* truth to what the rep told you - MCards are being used in the new 3416 DVRs that Comcast is deploying in many locations and these are "preinstalled" and have specific instructions so CSRs can activate it easily. Since those cards are pre-deployed, the stock is apparently different that the stock that the regional warehouses are getting for "regular" installs, so it's possible they won't be getting individual cards until later in the year.

    (This is exactly what happened in my area - the 3416s came in first, about a month ahead of "stand alone" MCards)
  10. ScorpioATL

    ScorpioATL New Member

    Feb 28, 2002
    So you're saying that the cards they have *would* work but my chances of convincing them to give me one are slim to none because they are all earmarked for the easy installation in the new comcast boxes?
  11. sammydee

    sammydee New Member

    Sep 24, 2006
    Just got my first bill after having two TivoHDs installed, each with a single M-card.

    They got everything right. There are two new charges for:

    Dual C-card Dig Access - $1.79

    ..and a $15 installation charge. That's it. Nothing else.

    SO ... I had a perfect install and a perfect bill. Something's just not right. :)

    (San Jose, CA)
  12. c3

    c3 TiVoholic

    Sep 8, 2000
    I thought having M-card would eliminate that $1.79 charge. No?
  13. jfh3

    jfh3 New Member

    Apr 15, 2004
    Yes, the cards they have *will* work, but they are likely pre-installed in the DVRs and therefor "not available".

    There's nothing special about the MCard installed in their DVR vs. the one that you would put in a Tivo box. The only difference is that Comcast has "pre-paired" the card with the host 3416, something that they obviously can't do with a customer-owned host/device.
  14. jfh3

    jfh3 New Member

    Apr 15, 2004
    Yes, but in that case he shouldn't be charged for the receiver - as you state, it should be included in the programming package - so he is being overcharged.
  15. c3

    c3 TiVoholic

    Sep 8, 2000
    SD receiver is included, but HD receiver costs $7 more.
  16. bmel

    bmel New Member

    Apr 19, 2003
    Tivo HD. I had my card installed yesterday. Comcast guys first install and his dispatchers first install. They were of course clueless. He brought 2 M-cards. With much coaching from me the card was installed. I have the problem with not getting all of my channels. Not just the premium ones but several like ESPN and MTV don't come in. I followed the troubleshooting page on tivo.com (http://customersupport.tivo.com/Lau...41-d8cd0d5c0824) and learned the card is getting a good signal, is paired ok (V= 0x01), but is not properly authorized (Auth:MP). I've had the card re- hit a couple of times, restarted the tivo a couple of times.
    What can I tell the folks at comcast lancaster, pa to do to get this card working? Another service is scheduled for Saturday, supposedly with 2 s-cards, but this seems like something that should be fixed over the phone.

  17. Thunderclap

    Thunderclap Member

    Nov 28, 2005
    Brian-- I had the same issues last weekend. What I can tell you is this: keep calling Comcast until you get someone that will actually do as you asked. The first couple of times I had support people who felt I shouldn't tell them how to do their job even though they had no idea what CableCards were. The time I finally got it working I talked to a wonderfully ignorant support person who just did as I asked. I verified ALL the numbers with her (S/N, Datacode, etc.), then had her re-hit and and re-authorize the card a couple of times. You should be able to watch the television and see the screen resizing, the Tivo info. guide popping up, etc.

    Now it may not appear anything happened if you stay on the same channel but do some channel flipping and the stations should appear. This is how I got up and running.
  18. silypuddy

    silypuddy New Member

    Jun 4, 2007
    What numbers should one verify with Comast other than the Host ID and CC S/N?

    What is this Datacode field? Are there other fields?

    I'm getting ready for truck roll number four to happen this weekend with a "senior" cablecard technician, and I just want to be prepared.
  19. mhargr03

    mhargr03 New Member

    Aug 29, 2006
    All the guy needed on my phone call that finally fixed everything was the Host ID and the Data number. I had already given ONLY the serial numbers to the first CSR on the phone (that's all she asked for-and it left me with all channels except the premium ones).
  20. Thunderclap

    Thunderclap Member

    Nov 28, 2005
    In Tivo Central goto Messages & Settings --> Settings --> Remote, CableCARD & Device --> CableCARD Decoder --> Configure CableCARD 1 (do this for #2 if you have two S-Cards) --> CableCARD Menu --> CableCARD Pairing

    In here you'll have listings for CableCARD ID, Host ID and Data. I didn't need to give Comcast the CableCARD ID (they wanted the S/N) but keep it handy to be safe. When you call them make sure these numbers are identical, including dashes (this seems to cause problems for some people).

    Once you've verified all numbers are accurate with Comcast have them re-hit and re-initialize your card at least twice.

Share This Page