As a followup for those who wondered how this turned out, I called Comcast again today and the rep I talked to had no problems removing the 11.95 charge. Furthermore the HDTV service is included in the Digital plan I have, so there is no $7 fee either. I'm only paying for the $1.91 cablecard rental. The moral seems to be don't call on the weekends; the better trained and more experienced agents have enough seniority to not to have to work then. Call 8am-5pm.