1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Official Comcast CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.

  1. dswallow

    dswallow Save the Moderatоr TCF Club

    51,039
    50
    Dec 3, 2000
    Long...
    The Series 3 accepts M-cards but utilizes them as if they were single-stream S-cards, so you need two right now. There will be a software update eventually to support the M-card in the Series 3 as a multi-stream card.
     
  2. phipsi1237

    phipsi1237 New Member

    15
    0
    Feb 26, 2006
    North Las...
    The installer arrived here at about 2:40pm. She said she had done many cable card installs before with many TIVOs; however, none with 2 cable cards. Didn't make sense to me. Anyway, she walked in the door with 4 cable cards. I asked if any of them were M-Cards. She didn't know what I was talking about. The cards didn't say S or M, so I assumed they were S. I showed her the TIVO installation instructions. She basically let me handle the cable cards and the remote. I told her we had to activate one card at a time. So she called dispatch to activate the first card.

    We waited. We waited. We waited. On hold forever.

    Finally dispatched picked up. Of course, it was a new person. Dispatch wanted us to give her information from both cards. Installer was pretty adament and told dispatch 'NO.' We have to activate one at a time. Everything worked fine. Only thing I haven't heard about was them wanting the MAC address from the diagnostics screen.

    Issues at the Moment: #1 - I think I'm getting all the channels I should except HBO and Showtime. I didn't check them before the installer left. I called Comcast and the CSR said she couldn't do anything until Monday when authorizations was in. She said something about rolling a truck. Told her I didn't think it was necessary. She's supposed to call me back on Monday. We'll see. Is there anything I can tell them to speed up the process today or Monday?

    #2 - Channels 1 to 99 are analog, as they were with their HD box. The installer said they weren't available in digital. How do I know if they are available in digital? I read previous posts that some people were getting digital channels with the company's basic STB. But when they activated TIVO CCs, they lost them due to mapping or something. Is this something I should press with or let it go? Some of the analog channels are crap.

    Thanks for any replies.


    Edit: Installer left around 3:40pm. Took one hour for the whole install. 30 minutes of that being on hold with dispatch before they answered.
     
  3. silypuddy

    silypuddy New Member

    56
    0
    Jun 4, 2007
    Minneapolis
    Technician visit #2 came and went and all we did was move the problem from CC1 to CC2. Technician visit #3 will be out Monday as I don't want to ruin my whole weekend waiting around.

    Everyone thinks it is a account issue because I'm still stuck in the Not Ready: Waiting for EMMs mode on the non working cable card.

    If anyone has any suggestions on what needs to be done, it would be much appreciated.
     
  4. Neenahboy

    Neenahboy Statistical outlier TCF Club

    16,550
    15
    Apr 7, 2004
    Arlington, VA
    Has anyone had success getting a CableCARD install fee waived?

    I explained to the CSR that I didn't feel I should have to pay the fee simply because they won't let me install the card myself. A supervisor's supposedly going to call me back.
     
  5. dswallow

    dswallow Save the Moderatоr TCF Club

    51,039
    50
    Dec 3, 2000
    Long...
    When they no-show 2 or 3 times, you'll get a number of credits and the installation fee gets waived. :)
     
  6. FiremanDev

    FiremanDev New Member

    2
    0
    Mar 20, 2006
    Tucson, AZ
    Success...so far. I bought my THD this past Tuesday at Circuit City, unpacked and setup everything on Thursday, made an appointment with Comcast for cablecard install for today, then downloaded and installed the latest (?) software update- 8.1.7b2-01-2-652.

    My appointment window was 2pm-4pm. The tech arrived at 2:30 (looking very confused) with two Motorola S-Cards. This was his first CC install, so I hand him the instructions that came with the THD for installing the cards. At first he ignored them, but when he started to install both cards at the same time, I stopped him and explained the sequence. Then he decided to read the instructions. It took only 20 minutes to install and pair the cards. I have to admit, I was really nervous about this after reading the posts in this forum so to have the installation go as smoothly and quickly as it did, and with a novice installer to boot, I guess I'm one of the lucky ones.

    So far so good. The only issue at this point is a minor one...the guide is a bit sluggish. Oh, and here in the Tucson area I was told by this tech that the cards I received were brand new, AND when the local office gets a batch of cards they have people testing the cards to ensure they work. Anyone else come across this?

    Kudos to Comcast in Tucson and the tech that did the install. BTW, my install fee was $38. I tried to get Comcast to let me pick up the cards and install myself, but no go.
     
  7. jordanz

    jordanz A is A

    53
    0
    Jun 21, 2004
    Monterey, CA
    I haven't read this whole thread, but a big problem with my install (to Comcast) was an "M" card. They don't seem to work. Two standard cards are working perfectly.
     
  8. jfh3

    jfh3 New Member

    4,469
    0
    Apr 15, 2004
    Denver area
    It's possible that your cards are paired, but not validated. This is almost certainly the case if HBO and Showtime are broadcast with a CCI value of 0x02 on the channel. See my CableCARD install FAQ thread for more detail on this:

    http://www.tivocommunity.com/tivo-vb/showthread.php?t=363797


    You need to find out if your system supports ADS. If they do, your 1-99 should be digital - if they aren't, then your account isn't coded properly for digital. Some have gotten this fixed by having Comcast add a regular digital converter on the account and then removing it, but there has to be a better way. :)
     
  9. clemon79

    clemon79 New Member

    45
    0
    Apr 12, 2003
    Seattle, WA
    I'm in Seattle. If you read a few pages back you'll see the whole saga I had with the Comcast idiots over getting this stuff installed, so it doesn't really surprise me that much that the truck roll ended up bring on the house, considering their utter incompetence at getting them working over the phone on my own.
    Yeah, that dog wouldn't hunt with me. Also a few pages back there is some advice about contacting the Office of the President of Comcast in Philadelphia. I'd advise you to do so.
    ...and I'd tell Philly this, too, because this needs to be fixed as well, it's clear they're not doing it, and you don't want to have to call these morons every month to get this credit.
    Yeah, this worries me, since hockey season is just around the corner, and if I have to go through another nightmare to get Center Ice up and running, there's gonna be hell to pay...
     
  10. oldnacl

    oldnacl New Member

    168
    0
    Mar 23, 2007
    One Comcast customer here in S-FL sent a letter to the editor of the Palm Beach Post complaining about the Comcast charge of $12 a month for cablecards. Did my heart good to see someone besides myself was getting P.O.ed about the Comcast monarchy, but, of course, in a part of the state where half of the commissioners are in jail or heading there for honest services fraud (being on the take), can we expect the businesses they supported to be fair and/or honest? If the real estate market wasn't in the toilet I'd leave here.
     
  11. aharris999

    aharris999 New Member

    11
    0
    Aug 13, 2007
    Terrible Comcast experience in Richmond, VA this weekend.

    I set up a new install appointment well over a week in advance. My install window was 11-2 on Saturday. Installer arrives 2 hours late at 4pm without cablecards. He said that he saw the mention of cablecards on my work order, but he didn't know what that meant. When he asked his supervisor what a cablecard is, the supervisor said to IGNORE it!

    So I immediately called Comcast while he was still there, expressed my rage that the installer was blatantly ignoring the work order, and rescheduled a cablecard appointment with a "Senior Tech" for this week.

    So upsetting... but I suppose a few more days with TiVo won't kill me.
     
  12. fullmetaljester

    fullmetaljester New Member

    10
    0
    Feb 15, 2006
    Boston
    My install in Beverly MA went pretty smooth, tech showed up with an M-card! and proceed to install. (It was his first Tivo, so i had to help him with the menus) other than that he had to wait 40 minutes on hold to activate/pair the damn thing. He explained to me that in my area there was only one person who did the activations. I had bad pixelization issues until the Tivo update, now everything is gravy.
     
  13. fullmetaljester

    fullmetaljester New Member

    10
    0
    Feb 15, 2006
    Boston
    Yes. and the reason they are late more often than not is because of the hold times when they need to call the office for activations and such. Its almost never the installers fault, its Comcast not staffing their call centers with enough living people.

    :mad:
     
  14. Cozmo85

    Cozmo85 New Member

    2
    0
    Aug 25, 2007
    Anyone in Nashville got good luck with ADS activation? ive talked to 4 people and got a friend who works for them trying to help me but hes in a different city. So far all the phone techs will do is send a hit to the card or recommend i make an appointment for an installer.
     
  15. silypuddy

    silypuddy New Member

    56
    0
    Jun 4, 2007
    Minneapolis
    Well tech visit #3 got me nowhere.

    Still have an incomplete channel lineup on CC2. At least I am getting the major broadcast channels which is where we do most of our watching, but it's going to be the luck of the draw for anything on DHD.

    At least they have shown up on time everytime and are apologetic about not getting it to work. They still think it's their problem as I can get some channels and not all. They were trying to track down some local experts, but looks like visit #4 will happen after the long weekend.

    In the mean time my Tivo has rebooted three times in the last few days. Twice while playing music and once while watching tv. I guess this is what they call beta software.. :)
     
  16. Domenic

    Domenic New Member

    3
    0
    Jun 6, 2004
    I thought the basic intent of the Cable Card was to allow consumers more choices when it comes to renting / purchasing equipment capable of viewing Cable Digital channels? In other words just like “cable ready” TVs freed consumers from having to pay a monthly fee for the old fashioned analog cable box Cable Cards should do the same for the digital cable box. Right?

    Over the weekend I decided to catch up on things and make a spreadsheet comparing the costs of DTV vs. cable, etc. I currently have five DirecTivo boxes in my house and pay DirecTV about $100 per month in addition to also having cable TV ($54 more per month) in order to watch local Comcast (Philly area) SportsNet programming – don’t even get me started about the complicated and interconnected digital vs. analog packages and fees.

    So, I thought it would make sense to possibly dump DTV all together, make a capital investment in several $300 new HD Tivos, and just go with Cable Cards instead of having to pay a “rental” fee for those silver Comcast digital boxes. On the analog side I can have as many Cable Ready Analog TVs in the house that I want and do not have to pay any rental fees to the cable company. With the “M” cards I would only need one Cable Card per HD Tivo and since Comcast told me that is mandated by the government to be free I would be set.

    Wrong! After talking to half a dozen Comcast CSRs ending with an “exec type” at headquarters I was finally told that the basic $8.95 fee per month per digital box WOULD STILL BE CHARGED even though I would be turning them in and using my new equipment (the Tivos). In my case I would still need to continue to pay Comcast $44.75 per month or $537 annually even after giving them back five digital boxes. What does Comcast pay for each Moto box they “give me” anyway? I still couldn’t get a straight answer from Comcast what the $8.95 is for exactly, is it for hardware, content, outlet, fee, etc. On my bill it clearly is listed like an equipment fee but Comcast doesn’t want to admit that.

    How is this legal? How do I complain to the FCC? Surely this must break some kind of law. How can the cable company charge me $8.95 per box per month for some combination of “outlet fee, hardware rental, whatever” and get away with charging me the exact same amount even after I turn in the cable boxes? This totally tramples the obvious intent of the Cable Card premise to begin with as I stated above. I understand the concept of having a “licensing fee per device” for the content if they don’t want to call the $8.95 per box an equipment charge but the analog “outlets” are free and the bill should be at least somewhat less since I would not require expensive Cable company supplied converter boxes.

    Am I the first person to burned up and furious with this? Who do we complain / lobby to in order to either get an existing law enforced or a new one passed?

    DOM
     
  17. jfh3

    jfh3 New Member

    4,469
    0
    Apr 15, 2004
    Denver area
    The folks you talked to don't know their own rules.

    The first CableCARD (MCard or SCard) is free if you have a digital package.

    All others are $1.50 each if you have the proper "S3 Tivo Package" line item attached to your account.

    No other fees should apply.
     
  18. dswallow

    dswallow Save the Moderatоr TCF Club

    51,039
    50
    Dec 3, 2000
    Long...
    Your Comcast bill should be heavily itemized so you should be able to see this by looking at a current bill.

    There'll be an equipment rental charge. There'll be an additional outlet charge. With the CableCARD, you'll still have the additional outlet charge, but no more equipment charge (except that the second CableCARD for the same outlet as another CableCARD will cost about $1.50/month -- the first CableCARD is included in the additional outlet fee). You won't have the equipment rental charges anymore. And the first outlet is included in your digital package price, so you'll only have additional outlet charges for each additional receiver/TiVo after the first.

    You won't have to pay for any HDTV equipment charge, or any DVR equipment charge unless you retain a Comcast DVR on your account.
     
  19. bicker

    bicker bUU

    10,401
    44
    Nov 9, 2003
    Georgia
    Your Congressman. So ask yourself this: Since many folks have already done so, and things are still this way, where do you think the disconnect is? Could it be that what you think is important isn't considered important by others?
     
  20. oldnacl

    oldnacl New Member

    168
    0
    Mar 23, 2007
    Yeah, right. And then try to get the bill straight. Here in S FL I was charged $17.90/month for my series 3 with NO cable boxes and NO additional outlets. It just became too much effort to fight them and I wound up with their cable box DVR at $12 / month and ate the 3 yr TiVo subscription. They win. But they lost my $42 / mo internet service - I went to AT&T DSL. If their billing ever gets straightened out, I'll buy another TiVo but I'm holding little hope.
     

Share This Page