I had an appointment yesterday between 11am-1pm. At 2:45pm I called and was told he wouldn't be showing up and they rescheduled me for 9am-11am today. At 11:05am I called and they couldn't find record of the 9am-11am appointment and assured me they'd get someone out today but had to call me back about when. At 3pm I called to find out when they were going to show up since no one had called me back. They assured me someone wouldcome today to install 2 CableCARDs. At 6:07pm I called to let them know no one has shown up yet and to ask what's going on. I'm on hold. This is so fun, isn't it? (Translated: call now) Actually I was just disconnected. Idiots. And to top it off, they always ask my phone number even though I entered it when prompted. And when I call from my cell phone I have to enter it twice, so obviously at one stage it's recognizing my home phone number as an active account, but even then they're making me reenter it.