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Official Comcast CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.

  1. wizzy

    wizzy S1, (2) S2, TivoHD

    78
    0
    Nov 11, 2001
    Chicago, IL
    I got my 4 hour call-back after 9 hours. Guy said it was a Monday, and he was also a dispatcher, so was swamped. If you get a tech that says the call-back queue doesn't exist, hang up, and get someone else (I had one tech tell me that was just so I'd go away and give it time to start working).

    The Tinley Park piece came from another user on here, but you definitely need to speak to someone other than the front line techs. They can't/won't enter the pairing info.
     
  2. Jedi4141

    Jedi4141 New Member

    47
    0
    Jun 19, 2006
    Just curious as to where you are located? In Chicago suburbs I got nailed for $23.99 install fee for EACH CableCard. But I was told no additional fees for either card. So far still holding true for the most part. I continue to get billed the $5.99 digital outlet fee but has been credited both times as their mistake. (They ask if I have a box and say no, then get credit). Both cards continue to work with little trouble ( I lost NFL network for some reason).
     
  3. mhargr03

    mhargr03 New Member

    29
    0
    Aug 29, 2006
    Chicago, IL
    Well everything now seems to be resolved. I called again as soon as I got home around 715 and asked to be entered into the 4 hour queue. Around 9:00 someone called me back. This was the most knowledge, helpful and friendly person I have ever spoken to at Comcast, and said he was with the CableCard helpdesk in Tinley Park. He said that he and some others with special CableCard knowledge look through the escalated tickets for CableCard issues and deal with those themselves. So if you are having trouble getting a resolution, ask to be placed in the 4 hour queue and make sure the representative notes on your ticket that you are having CableCard issues.

    He simply asked me for the Data and Host ID numbers from the gray pairing screen for each card, entered them into his computer, and within seconds all of my premium/subscription channels appeared. Now I have to learn how to use my new TiVo!

    Thanks to everyone who helped with the various tips and suggestions.
     
  4. Noonystock

    Noonystock New Member

    3
    0
    Aug 22, 2007
    West...
    Hi all...I have a new TiVoHD and I'm located in the Philadelphia suburbs.

    Comcast of Chester County, PA says they've never heard of an M-card (I've spoken to a total of 4 reps/installers so far). I now have a Comcast "supervisor" researching what an M-card is, and whether they can get one for me.

    I've seen at least one other posting from the Philly suburbs that references "Comcast", "M-card" and "successful installation" all in the same posting.

    So, to anyone in Chester County, PA who has received an M-card from Comcast -- how did you do it?

    Thanks!
     
  5. dswallow

    dswallow Save the Moderatоr TCF Club

    50,973
    31
    Dec 3, 2000
    Long...
    If your system uses Motorola equipment, there's a good chance M-cards are available. If your system uses Scientific Atlanta equipment, there's a good chance there's no M-cards available yet.

    Scientific Atlanta has been making multistream cards for awhile; not sure why Comcast has been so slow in deploying them but has been deploying the Motorola versions.

    Ultimately the tech who comes to do the install is the one responsible for picking out the specific cards for you from whatever he or she finds in the warehouse. So when your tech arrives you should ask about M-cards. The CSR's generally aren't going to be knowledgeable about the differences nor would they be able to do anything but add a note to the appointment that the tech would need to actually read when picking out the equipment they need for the day.
     
  6. blips

    blips Active Member

    1,925
    0
    Oct 20, 1999
    Bartlett, IL
    My dad had Comcast installed today. He moved into a new house and decided to go with Comcast HD instead of DirecTv. I convinced my dad to get a Tivo HD (I'm still worried about SDV) and not wait for Comcast's Tivo to come out. I was able to set up everything for him Tivo wise and wiring wise, but I could not be there for the Comcast install. So I left him with the Tivo install instructions on how to install cable cards and specific instruction on what to tell the installer and what excuses not to accept. My dad wanted 1 tv hooked up, his Tivo HD. I'm going to hook up the other ones without any digital boxes to see how that goes. The installer, at the beginning, tells him that they have all sorts of problems with Tivo. But my dad gave the installer the Tivo instruction sheet and he followed it to a 'T' and it worked on the first attempt. I told my dad to have the installer keep the instruction sheet. At first the installer did not want to take it but then my dad said if he runs into any more Tivo's it might help. So the installer took it (making it easier for some Tivo user down the road). Hopefully, everything will be OK from here on out. So far it is a successful install.
     
  7. Noonystock

    Noonystock New Member

    3
    0
    Aug 22, 2007
    West...
    Thanks for your reply. It's good to know that Motorola M-cards may well be available. I will keep pushing for one.

    To elaborate a bit...The tech came to my house yesterday with a single Motorola card, which, once inserted in slot 1, revealed itself on the TiVo cable card settings screen to be an S-card. This occurred even though I had asked the CSR to add "must bring an M-card for installation" to my work order. Although this sentence was clearly visible on the tech's paperwork, he told me he had assumed that it was a mistake, since "there's really only one kind of cable card, anyway". Then he told me that he just installs what he's given by his manager (e.g. apparently the tech doesn't pull the equipment from the warehouse, his manager does). At my insistance, the tech called his manager who had no clue about M-cards -- I asked to speak directly to said manager, but the tech refused, citing company policy (that's telling, isn't it?) Hence, my call later yesterday afternoon to the aformentioned "supervisor" who has not yet gotten back to me...sigh. Note: I even supplied the supervisor with the Motorola M-card part number (courtesy of another posting to this forum), and offered to point her to the M-card product fact sheet on the Motorola web site...

    I am appalled (though not surprised) by Comcast's ineptitude and disregard for their customers.

    Watching TV shouldn't be this difficult.
     
  8. blhirsch

    blhirsch Tivo-riffic!

    290
    0
    Mar 1, 2003
    Just had a Comcast install this morning in the Philadelphia area. Guy came with multicards (Motorola) and they installed with no problem.
     
  9. blhirsch

    blhirsch Tivo-riffic!

    290
    0
    Mar 1, 2003
    My install came out of Willow Grove (for a Villanova install), but I'm in the Philadelphia area.

    The person on the phone when I called up to order the cards hadn't heard of them, either. I just had her put the following words in the notes (please bring multi-stream cards or m-cards if available) and make it prominent. It got to the people that mattered and the guy came out with them for the install.
     
  10. hummingbird_206

    hummingbird_206 Active Member

    8,791
    1
    Aug 22, 2007
    Near...
    I'm in Seattle, WA and just got my series 3 today. I installed one M-card from comcast and after 2 calls they finally got it activated. But I can only watch/record 1 channel at a time. Supposedly the one m-card will give the dual tuner capability, but mine doesn't seem to work that way. Anyone else got one m-card in the series 3 and able to record while viewing another channel?
     
  11. wizzy

    wizzy S1, (2) S2, TivoHD

    78
    0
    Nov 11, 2001
    Chicago, IL
    M-card only works that way for the tivoHD. If you have a series 3, you still need two cards, M or not. The series 3 doesn't support the M-card.
     
  12. dswallow

    dswallow Save the Moderatоr TCF Club

    50,973
    31
    Dec 3, 2000
    Long...
    Yet. But it will do so with a software update -- no ETA yet, though.
     
  13. hummingbird_206

    hummingbird_206 Active Member

    8,791
    1
    Aug 22, 2007
    Near...
    Is that an update to the Series 3 or an update to the m-card?

    Is the HD TiVo a different box from the HD Tivo? My series 3 box says TiVo HD on it...so I thought I had an HD TiVo...that's what I told Comcast and that's why they said one m-card would work. :confused:
     
  14. dswallow

    dswallow Save the Moderatоr TCF Club

    50,973
    31
    Dec 3, 2000
    Long...
    An update to the Series 3.

    The "Series 3" was the first CableCARD-supporting HD-supporting TiVo receiver (with the CableCARD slots on the back and an OLED display on the front).

    The "TiVo HD" product is the latest, lower cost, CableCARD-supporting HD-supporting TiVo receiver (with the CableCARD slots on the front and only some LED indicators on the front).
     
  15. mhargr03

    mhargr03 New Member

    29
    0
    Aug 29, 2006
    Chicago, IL
    Here's an even easier way to put it (for me anyway)...if you paid around $600 for the box itself, then you have an original "Series3" that at this time requires 2 M-cards or 2 S-cards to have dual tuner capability.

    If you paid around $300 then you have the new TivoHD with a slightly smaller hard drive and requires one M-card or 2 S-cards to achieve dual tuner functionality. :)
     
  16. jrm01

    jrm01 New Member

    2,619
    0
    Oct 17, 2003
    Pittsburgh
    If Tivo customers have this question then Tivo has really caused confusion with their naming convention.
     
  17. Thunderclap

    Thunderclap Member

    259
    3
    Nov 28, 2005
    Chicago area
    Not so much a CableCard question but a Comcast one. I'm looking to get a Tivo HD when I upgrade my television in a few months and am curious if On Demand works through CableCards. Does it?
     
  18. aindik

    aindik Well-Known Member

    35,116
    71
    Jan 23, 2002
    Philadelphia...
    No.
     
  19. Thunderclap

    Thunderclap Member

    259
    3
    Nov 28, 2005
    Chicago area
    Bummer.
     
  20. silypuddy

    silypuddy New Member

    56
    0
    Jun 4, 2007
    Minneapolis
    Well the tech stopped by and of course only one card worked.

    I assume the card is hosed if it doesn't say S-Card or M-Card next to the slot label on the Cablecard screen, right?

    Other thing we noticed was that the host id changed when we moved it from slot 2 to slot 1. Is that going to be a problem?

    The good thing is that he is running out to the office right now to see if he can get another card. He should be back in 45 minutes with a working card I hope...
     

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