1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Official Comcast CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.

  1. clemon79

    clemon79 New Member

    45
    0
    Apr 12, 2003
    Seattle, WA
    I stand before you tonight, an amazed man.

    The Comcast bill was indeed waiting for me in the mail when I got home.

    It's RIGHT. Digital cable, the one extra CableCard (listed as "Tivo Series 3-cable Card") and High-Speed Internet. Nothing more. Not even the truck roll to install the cards they couldn't help me install over the phone. Okay, $1.99 for "Change of Service". Which I'm fine with.

    So, score one for Comcast, I guess. :)
     
  2. jfh3

    jfh3 New Member

    4,469
    0
    Apr 15, 2004
    Denver area

    See if those channels have CCI value of 0x02. If so, your cards are paired, but not validated and you won't see those channels until they are.

    (Go to the Conditional access screen and see if you have a validation value. Don't remember it off the top of my head and not near Tivo to look).
     
  3. mhargr03

    mhargr03 New Member

    29
    0
    Aug 29, 2006
    Chicago, IL
    First, thank you! Yes, both CableCards have a CCI of 0x02. It actually appears as follows: 0x02 S

    Does this 'S' mean anything special? Last night the guy on the phone said he was passing along my issue to the "CableCard department" and that I should receive a call back within 4 hours. As this was 9pm last night this never happened.

    While I fully understand that this is a Comcast issue, I called TiVo customer support just to see whether they had advice on what exactly to ask for from a Comcast rep. They said Initialize and Re-pair. Is this correct?

    Just a note regarding "pairing" (you can tell I am somewhat new at this) all Comcast ever asked for was each CableCard's serial number. The MMI screen shows about 4 other number strings but doesn't display the serial (which I got off the card itself). Should Comcast be entering any information into their system other than the M-card's serial number? (FYI-this is an original Series3 HD not the new TiVoHD)
     
  4. jrm01

    jrm01 New Member

    2,619
    0
    Oct 17, 2003
    Pittsburgh
    If they did not ask for the host and data values it means one of two things:
    1) They do not pair the cards to the hosts. This is the case with some companies, but usually not with Comcast. However, it could be the policy in your office. If so, it should work OK (until they decide to start pairing, then all hell will break lose).

    2)They made a mistake.

    You should be able to check your staus on the Conditional Access screen of the cablecard menu.

    If you have Motorola cards you will see a line which says "AUTH". The next field should say SUBSCRIBED. If it says NOT SBUSCRIBED or UNKNOWN they have not properly authorized the cards and you won't get premium channels.

    Also, if they have paired the cards you will see HOST VALIDATION: VALID (with a number).

    If you have SA cards there should be a similar field, but I forget what it is called.

    They "should" be able to correct this with an authorization hit from the office.
     
  5. mhargr03

    mhargr03 New Member

    29
    0
    Aug 29, 2006
    Chicago, IL
    This is what my Conditional Access Screens look like: (Comcast cable in Chicagoland, Motorola M cards)

    Card1:
    Unit Address: ###-#####-#####-###
    Encryption: DES
    Con:Yes EBCP:Yes Val:? 0x00

    PMTCMD:D Prg:00022 ECM:0x0435

    SvcID:0x0026E4 Svc:0 Enc:ENC
    CP:Enabled CA Reply:0x71 U
    Auth:CAD CCI:0x02 S Epoch:0x6A

    Component PIDS in Hex:
    0900 0901 0902

    Card2:
    Unit Address: ###-#####-#####-###
    Encryption: DES
    Con:Yes EBCP:Yes Val:? 0x00

    PMTCMD:D Prg:000001 ECM:0x0430

    SvcID:0x0022A2 Svc:0 Enc:ENC
    CP:Enabled CA Reply:0x71 U
    Auth:CAD CCI:0x02 S Epoch:0x6A

    Component PIDS in Hex:
    07C0 07C1
     
  6. jfh3

    jfh3 New Member

    4,469
    0
    Apr 15, 2004
    Denver area
    I presume these are MCards? I haven't figured everything out yet, but you are missing a "V" after the "Val?" field, and I believe this means your cards aren't validated (which is why you can't see the 0x02 channels).

    As for your question about serial #, you have to read that from the physical card. In my area, that's what Comcast uses to id a particular card. In others, they may use the unit address.
     
  7. jrm01

    jrm01 New Member

    2,619
    0
    Oct 17, 2003
    Pittsburgh
    Looks like you have SA cards, and unfortunately I've never worked with them.

    Hopefully an SA "expert" will see this and be able to help.

    i would guess that the AUTH code is the key, but I don't know what the SA code of "CAD" means.

    I still think it should be able to corrected by an authorization hit from comcast.
     
  8. jrm01

    jrm01 New Member

    2,619
    0
    Oct 17, 2003
    Pittsburgh
    Did a little more checking and it appears that the authorization for the SA cards is noted on the Cablecard Pairing screen of the cablecard menu. It should say "Authorization Received" and have an EMM count of 30 to 40 and a ECM count that continually increments.
     
  9. mhargr03

    mhargr03 New Member

    29
    0
    Aug 29, 2006
    Chicago, IL
    Thanks very much but I am using Motorola M-Cards from Comcast.
     
  10. jfh3

    jfh3 New Member

    4,469
    0
    Apr 15, 2004
    Denver area
    No, these look like mine - Motorola MCards.
     
  11. jrm01

    jrm01 New Member

    2,619
    0
    Oct 17, 2003
    Pittsburgh
    Oops. My bad. Never saw the screens for m-cards before. I'll move over and watch.
     
  12. silypuddy

    silypuddy New Member

    56
    0
    Jun 4, 2007
    Minneapolis
    Well, I called Comcast yesterday and requested that the installer bring out an M-card vs. two S-cards for my upcoming visit this Thursday.

    The CSR had no clue what I was talking about and put me on hold for 10 minutes to talk to someone. After coming back from hold, he still had no idea what I was talking about and tried to sell me on their DVR. I politely declined and asked him to note the M-card request.

    Does anyone know a way to findout if Comcast has M-cards in the Minneapolis area, and if so, how to go about requesting them?

    This is so frustrating...
     
  13. cr33p

    cr33p New Member

    644
    0
    Jan 2, 2005
    Ann Arbor MI
    Just cross your fingers that they will show up with them, when I had comcast come out last week he had 4 cards in hand 3 M cards and one S card, although he had no idea that any of them where different
     
  14. Romera

    Romera New Member

    32
    0
    May 29, 2000
    Twin Cities, MN
    Minneapolis Comcast - When I had my cable cards installed, I asked the tech about M-Cards (after getting the "I have no clue what you are talking about from the customer service folks") he indicated that they were using M-Cards in the cable companies new boxes - but that there were no M-Cards for install in other devices at this time. Take it for what it is worth - but I was not able to get an M card for my TivoHD in Minneapolis.

    Steve
     
  15. phipsi1237

    phipsi1237 New Member

    15
    0
    Feb 26, 2006
    North Las...
    I had my appointment today between 1 and 4 for cable card installs. I could not be there, so my wife waited around the house for me. My wife called me about 4:45 and said they never showed. The CSR tried calling the driver, but no answer. She rescheduled for FRIDAY!!! I forgot to say in my first post, but this is the 2nd NO SHOW. The first time they gave me a $20 credit. I'm guessing they didn't offer this to my wife. I'm going to ask for it. They also told her that she couldn't come pick them up.
     
  16. mhargr03

    mhargr03 New Member

    29
    0
    Aug 29, 2006
    Chicago, IL
    No shows are unnacceptable when they give a 4 hour window and expect someone to be waiting for whenever they feel like showing up. This happened to me as I waited an entire Saturday afternoon only to call at the end of my window to find that my work order had been mysteriously cancelled. Luckily I was able to go to my local office to pick up two cards. Call Comcast's Executive Care Offices at 800-630-2140 and explain your issues. 2 no-shows and an offer of $20 is insulting. They will dispatch someone hopefully ASAP.
     
  17. mhargr03

    mhargr03 New Member

    29
    0
    Aug 29, 2006
    Chicago, IL
    As explained above I am having an issue where both Motorola M-cards are working with all but the premium channels I subscribe to (HBOs and MLB Extra Innings).

    If I call Comcast to re-pair or re-initialize the cards, do I have to be in a certain screen (CableCard configuration screen?) or can I just have them do it while I am watching Live TV?
     
  18. wizzy

    wizzy S1, (2) S2, TivoHD

    78
    0
    Nov 11, 2001
    Chicago, IL
    I'm in Chicago as well, and no extra fee for my M-card. Didn't even tell them what I was doing with it. I already have a DVR on the account, somehow this didn't count as an additional outlet or anything!

    Another tip for Chicago folks. If you're getting stuck with Comcast, and can't get anywhere, log a (legitimate) complaint with the city franchising authority. I had a non-cablecard issue, and got a call back from someone local in less than 24 hours. She claimed to have access to all the local managers.

    https://servicerequest.cityofchicag...ype=OCC&invSRDesc=Cable TV Complaint&locreq=N
     
  19. wizzy

    wizzy S1, (2) S2, TivoHD

    78
    0
    Nov 11, 2001
    Chicago, IL
    Tell them that you need the Tinley Park office. They will probably put you in a 4-hour call-back queue, and someone will call you back. When they call, change to HBO, (you should get the cable card screen when you go there now; if not, it's a different issue) and Tivo will give you the cable card info you need to read to the Comcast person. Takes less than 5 minutes once you actually get the right person.
     
  20. mhargr03

    mhargr03 New Member

    29
    0
    Aug 29, 2006
    Chicago, IL
    Thank you. Yes, when I tune to any of the channels (HBOs or MLB package) it automatically goes right to the grey CableCard screen with all of the CableCard information.

    Thanks for the tip on the Tinley Park office. I will try to get myself directed down there. For some reason I always seem to get the Woodridge office (where I was originally told, 2 weeks ago, that CableCards should be available in 1-2 years).

    I was actually put in a 4-hour call-back queue last night at 9pm but of course nobody ever called back.
     

Share This Page