I'll try to keep this short. I moved into a new development. I had a Comcast post in my yard. The house 2 lots over and the house diagonal to mine was in Comcast's system as having service. Comcast felt they needed to do a site survey before sending out installers. They said that would take from 7 to 10 business days just for the survey. What? Anyway, after several phone calls, they realized a site survey wasn't necessary and the installers would be out the next day. This was back in June. I had been quoted package deal of about $70 for digital cable w/HD and DVR and internet. Awesome. Installer shows up and said he didn't have a HD/DVR box just HD. I need to schedule them to come out and bring me a box or go by the office to pick one up. I called the 800 number to see if they had any at the office. They said they should have plenty of them. He gave me the local office number anyway. I called the entire way to the office. No one answered. I get there and guess what? No HD/DVR box. I called the 800 number back and spoke with someone in the Ocean City, MD, office. She explained this was unacceptable and would send someone out with my HD/DVR box. When they showed up, no box. This whole time, since I didn't have the HD/DVR box, they're not giving me the $70 special. Instead, $70 for cable and $30 for internet. I picked up a TivoHD this weekend. I just scheduled an install for Tuesday from 1 to 4. Questions asked from previous posters, "Do you need an HD CC?" I told him there was no difference. He needed to know how to code it. He also told me there was an installation charge. I said, "You're still going to charge me even though I was supposed to have a DVR box 2 months ago." His reply, "There's an installation charge for everything." I decided I would work that out later. I haven't read any other posts here from Delaware so I'll post my experiences with the TivoHD install in a few days.