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Official Comcast CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.

  1. phipsi1237

    phipsi1237 New Member

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    Feb 26, 2006
    North Las...
    I'll try to keep this short. I moved into a new development. I had a Comcast post in my yard. The house 2 lots over and the house diagonal to mine was in Comcast's system as having service. Comcast felt they needed to do a site survey before sending out installers. They said that would take from 7 to 10 business days just for the survey. What? Anyway, after several phone calls, they realized a site survey wasn't necessary and the installers would be out the next day. This was back in June.

    I had been quoted package deal of about $70 for digital cable w/HD and DVR and internet. Awesome. Installer shows up and said he didn't have a HD/DVR box just HD. I need to schedule them to come out and bring me a box or go by the office to pick one up. I called the 800 number to see if they had any at the office. They said they should have plenty of them. He gave me the local office number anyway. I called the entire way to the office. No one answered. I get there and guess what? No HD/DVR box.

    I called the 800 number back and spoke with someone in the Ocean City, MD, office. She explained this was unacceptable and would send someone out with my HD/DVR box. When they showed up, no box.

    This whole time, since I didn't have the HD/DVR box, they're not giving me the $70 special. Instead, $70 for cable and $30 for internet.

    I picked up a TivoHD this weekend. I just scheduled an install for Tuesday from 1 to 4. Questions asked from previous posters, "Do you need an HD CC?" I told him there was no difference. He needed to know how to code it. He also told me there was an installation charge. I said, "You're still going to charge me even though I was supposed to have a DVR box 2 months ago." His reply, "There's an installation charge for everything." I decided I would work that out later.

    I haven't read any other posts here from Delaware so I'll post my experiences with the TivoHD install in a few days.
     
  2. jfh3

    jfh3 New Member

    4,469
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    Apr 15, 2004
    Denver area
    Because many installers and CSRs know very little about CableCARDs. :(
     
  3. jfh3

    jfh3 New Member

    4,469
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    Apr 15, 2004
    Denver area
    Not true - there is a difference:

    There is NO SUCH THING as an HD CableCARD. A CableCARD is a decryption device and does nothing to determine what channels you should get or whether they are SD or HD. The "HD CableCARD" line is just nothing more than an excuse to charge you for some bogus service tier.

    If they really want to push the issue, tell them no, you don't need an HD CableCARD, just a regular one. :) and it will probably end up being cheaper too.
     
  4. clemon79

    clemon79 New Member

    45
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    Apr 12, 2003
    Seattle, WA
    That's REALLY interesting, since they gave me two (dud) S-cards when I went in there eight days ago, and when I returned them (to the Redmond store, which is just around the corner from my office, I inquired about the M's, and the lady said that they did not and would not have them for the foreseeable future. An M-card would have completely solved all of my billing woes.

    Anyhow, I'm glad you had a better installation experience than I did, and advising everyone to check their bill with a fine-toothed comb is REALLY good advice. If M's are starting to surface in Seattle, and my bill is as I expect it to be, maybe I'll wait a couple of months and see about swapping out, because every red cent I can avoid paying those shysters at Comcast is worthwhile to me...
     
  5. clemon79

    clemon79 New Member

    45
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    Apr 12, 2003
    Seattle, WA
    This is Comcast. The answer to that question is "never."
    a) I've heard that even with the Tivo software, the DVR is still crap hardware and therefore the user experience is as crappy as ever, and

    b) nobody, including Comcast themselves, seems to have a single clue as to when it will be available anywhere, and this has been the case for a year and a half.
     
  6. fishboy

    fishboy New Member

    37
    0
    Aug 19, 2002
    Atlanta
    I was anxiously awaiting this release on Comcast hardware myself, but when the TivoHD came out, realized that the Comcast version will not have many of the features of the standalone version (e.g. online scheduling and eventually TTG, MRV, etc.). Also, I could never get a straight answer as to when it would be available in my area (Atlanta). I also figured if/when Comcast actually comes out with the box, I could try it out for a short time and eventually sell the TivoHD unit I have if I liked it that much more. But that's just me.
     
  7. McCarron

    McCarron New Member

    31
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    Jun 6, 2007
    Chicago, IL
    Thanks for bumping that. I am dealing with that issue right now, and just had one hell of a time with the rep I was talking to. She kept claiming that the federally regulated rate for Illinois was $6/card, but only used those terms AFTER I told her to goto this page. This is after I was told there was no monthly fee for my TWO cards with a Tivo Series 3. Can't someone at Comcast educate their CSRs on this issue finally?
     
  8. xander2007

    xander2007 New Member

    6
    0
    Aug 6, 2007
    Chicago experience update:

    I had gotten 2 M Cards for free after visiting the North ave office. I ended up returning 1 M Card as everything is working swimmingly.

    Just got my first monthly bill, and I see I have a one time charge of $15.99 for Cable Card Install! It said 0.00 on my receipt when I picked up the cards.

    Oh well, it appears I have no monthly fee (though I know I should not) so I don't think I will fight this one.

    As for the macroblocking, I still see it very infrequency and very briefly when it does happen. Not a problem IMO. I am a happy Tivo HD user!
     
  9. clemon79

    clemon79 New Member

    45
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    Apr 12, 2003
    Seattle, WA
    Yeah, that's wrong.
    And sadly, this is why Comcast keeps pulling this crap. Because there are people who let them get away with it.

    I understand if your blood pressure is worth $16 one time, but man, this stuff isn't gonna change until people stand up and tell them they won't put up with it.
     
  10. McCarron

    McCarron New Member

    31
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    Jun 6, 2007
    Chicago, IL
    I got a call back 20 minutes later from Comcast, and the rep said she knew what to do now and I was right the whole time. I still left with a sour taste in my mouth.
     
  11. oldnacl

    oldnacl New Member

    168
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    Mar 23, 2007
    Do you feel the pricing was "way off" considering the TiVo was to be an additional outlet. As I mentioned in my earlier post, in order to reduce confusion at the CSR level, I asked for a price adding the Tivo to my existing account that includes the SA8300HD DVR. I hoped to stop at the local office today and get a more firm price, but alas, work reared its ugly head and I didn't get time to stop.
     
  12. jfh3

    jfh3 New Member

    4,469
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    Apr 15, 2004
    Denver area
    Around here, an additional digital outlet is $6.95, which should include one CableCARD.

    I wouldn't even ask about "additional outlet", just ask for the CableCARDs, indicate they are for a Tivo and get the "S3 Tivo Package" line item added to your account.
     
  13. robtech

    robtech Tivohead

    51
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    Sep 13, 2005
    Antioch, IL.
    I am in Chicago and it was $1.50 extra a month for the one Multi card in my Tivo HD.
    If it was just going into my Samsung tv it would have been no charge. Thought that was weird. Why the heck do they care if the card is in a Tivo or a Tv?
     
  14. dswallow

    dswallow Save the Moderatоr TCF Club

    50,975
    31
    Dec 3, 2000
    Long...
    They've apparently got it wrong. The additional outlet fee you're paying, either explicitly or by virtue of the first outlet being part of your digital programming package, includes the first CableCARD for free. The $1.50 charge would be for the second CableCARD in the same device, if needed, which you don't since your first is an M-card. I'm sure what's confusing them is that the billing line item is "TiVo Series 3 CableCARD" or similar, and someone thinks that means even the first card is a $1.50 charge.
     
  15. robtech

    robtech Tivohead

    51
    0
    Sep 13, 2005
    Antioch, IL.
    I hear ya....and I explained it was only one card and she said it's still $1.50
     
  16. dswallow

    dswallow Save the Moderatоr TCF Club

    50,975
    31
    Dec 3, 2000
    Long...
    The simplest thing for you to do is put it all in writing and mail it to the Office of the President at Comcast's corporate offices in Philadelphia. They'll get it resolved; no need for you to waste any time or patience trying to do it by phone.
     
  17. clemon79

    clemon79 New Member

    45
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    Apr 12, 2003
    Seattle, WA
    Question, Doug: have you actually witnessed the President's office actually take action on one of these things? I'm not calling BS on you or anything, I'm just really curious to know if they actually do respond, if they do so in a timely fashion, etc. Still haven't gotten my cable bill for this nightmare, but if it's screwed up (and I'm not at all sure it won't be) then that may be the next step.
     
  18. dswallow

    dswallow Save the Moderatоr TCF Club

    50,975
    31
    Dec 3, 2000
    Long...
    Yes. I went through it myself for numerous problems including billing as much as anything else. And out of it I also got a contact to help with other things that may come up in the future.

    Within about a week of my mailing off a letter detailing what I'd gone through and what still wasn't right I got a call from the person to whom my letter had been sent to resolve the problems and one by one he took care of them rather quickly.

    I also believe this method of resolving the issue has the best chance of getting someone in control of things to note and resolve the potential widespread problems rather than just being persistent calling through normal channels and eventually getting a CSR with a clue who fixes it for you but leaves the problem in place for others to endure.
     
  19. clemon79

    clemon79 New Member

    45
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    Apr 12, 2003
    Seattle, WA
    Then that is prezactly what I will be doing if my bill is indeed still screwed up when it arrives (which should be in a day or two, if it's not waiting for me when I get home tonight). Thanks for the detail! :)
     
  20. mhargr03

    mhargr03 New Member

    29
    0
    Aug 29, 2006
    Chicago, IL
    I am currently trying to activate 2 CableCards with Comcast in Chicago (am on hold). As it stands now, after sending some hits to the cards, I have the two installed and activated receiving all channels except my premium HBO channels and the MLB Extra Innings package. Is there anything specific I should ask them to do? Any specific signal to send? They scheduled me for an appointment but I'd rather take care of this on the phone. Any suggestions are welcomed. Thank you!
     

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