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Official Comcast CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.

  1. aindik

    aindik Well-Known Member

    35,116
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    Jan 23, 2002
    Philadelphia...
    The cable box is at no charge for your primary outlet. That doesn't say that they won't charge you for your second outlet (i.e., the cablecard).
     
  2. clemon79

    clemon79 New Member

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    Apr 12, 2003
    Seattle, WA
    When that's listed in a FAQ about CableCards? Sorry, I just don't interpret it that way. The point is that they are giving you the box to make up for the fact that the CableCard doesn't give you all of the services that it should.

    Dig: If I just get one card, and stick it in my Tivo, they don't blink, I get charged nothing extra, it's all good. The first one is FREE, that's well established. The second one is going into the very same Tivo, connected to the very same outlet. It is NOT an additional outlet, because it isn't even a different device.

    I see what you're trying to say, but I don't buy your argument.

    (Especially since, again, I know someone who is being charged correctly.)
     
  3. dswallow

    dswallow Save the ModeratŠ¾r TCF Club

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    Dec 3, 2000
    Long...
    No, that's really a special case for Comcast... they want you to have access to VOD and PPV items and will give at no extra charge at all a digital box capable of receiving them to CableCARD customers.

    However if it offers HD or DVR capabilities, they may charge you those supplemental fees.
     
  4. aindik

    aindik Well-Known Member

    35,116
    73
    Jan 23, 2002
    Philadelphia...
    Seriously? So, if all you have is a TiVoHD and a non-HD box, there should be no additional outlet fee? Or do I have to lie and tell them that the box is in the living room right on top of the TiVo to get that deal?

    If that's the case, then switching to a TiVoHD reduces my cable bill by $11.95 + $8.90 - $1.50 = $19.35 a month. That more than pays for itself over a 36 month period.
     
  5. robtech

    robtech Tivohead

    51
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    Sep 13, 2005
    Antioch, IL.
    I am in Antioch, IL. and had the new Motorola M-card multistream installed by Comcast yesterday. First card was bad, second worked like a charm :)
    Tivo HD only needs one M-card to get the dual tuners goin.
     
  6. robtech

    robtech Tivohead

    51
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    Sep 13, 2005
    Antioch, IL.
    Call and tell them you want a complete rest of your acct, the standard test doesn't do it. I had only local stuff, and when they did a full reset it was all good.
     
  7. robtech

    robtech Tivohead

    51
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    Sep 13, 2005
    Antioch, IL.
    Not sure it's just a tivo thing though...I see pixelation on my Tivo HD, Series 2 and was seeing it on the Comcast Motorola HD box also. Minimal but it's there.
     
  8. jrm01

    jrm01 New Member

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    Oct 17, 2003
    Pittsburgh
    According to the Comcast CSR that I chatted with for about an hour last weekend:

    He said that he has the ability to send four types of hits which he described as:

    Validation - Pairs the host and card (with data number)
    Initialization - resets the channel mapping (frequency to channel number)
    Hit - sends the authorization codes for channels that you can receive
    Cold Init - reloads the cc firmware and initializes (although I think that it actually just resets and restarts the firmware).
     
  9. jcddc

    jcddc New Member

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    Sep 20, 2006
    Can anyone who has written a letter about removing the additional outlet charge tell me whom they have addressed it to? i am ready to go that route. I have talked to more than one CSR on the phone, sent two e-mails and done a live chat, with no success. LIke many people on this forum, I have been told that it's the same charge for a second CableCARD as for a second outlet or that the second CableCARD counts as a second outlet even if it's installed in the same device. Sending them the FAQ that talks about multi-card devices on the SAME outlet has not helped.
     
  10. robtech

    robtech Tivohead

    51
    0
    Sep 13, 2005
    Antioch, IL.
    That is what I was told also, first card is free, second card is same as an additional outlet fee.
     
  11. jcddc

    jcddc New Member

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    Sep 20, 2006
  12. dswallow

    dswallow Save the ModeratŠ¾r TCF Club

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    Dec 3, 2000
    Long...
    Just address it to the Office of the President at Comcast's headquarters in Philadelphia, PA. From there it'll get to someone who knows what they're doing.
     
  13. btwyx

    btwyx Substantive Member

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    Jan 16, 2003
    Mountain...
    Comcast interpreted it that way for me, the box was free, but I got an additional outlet fee. The box went back.
    Again, their version of free differs from mine. So I can't get VOD or PPV, its their loss.
     
  14. jfh3

    jfh3 New Member

    4,469
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    Apr 15, 2004
    Denver area
    That is incorrect.

    Make sure you have the "S3 Tivo package" on your account and the second card will be $1.50, not $6.95 or whatever the digital outlet fee is.

    Even better, get an MCard and have no additional fee.
     
  15. clemon79

    clemon79 New Member

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    Apr 12, 2003
    Seattle, WA
    So here's the result from tonight's action:

    The first person I called, when told that I had two new cards I wanted to try, said "You have an appointment here for a service call. Why don't you just wait until then?" When I said "No, because I would rather not have to miss a day of work to take care of that call, I would like to try these," she put me on hold a while, came back, and said "We would REALLY rather you let the person come out tomorrow and do it." I then informed her that I had no problem hanging up and calling back until I got someone who would help me, and was she going to do it or not, and that seemed to change her attitude. Reluctantly. It was obvious she had no idea what to do about this. I probably should have hung up and called back anyhow.

    Anyhow: I got put on hold for another 10 minutes while she and about three other people tried to figure out how to clear the old cards from my record to try the new ones. Eventually, she did, and then we started installing them. Of course, she wanted to try the second slot before we confirmed the first one was working. The card in Slot 2 eventually worked. The one in Slot 1 did not. She tried and tried and tried, and finally confessed she was out of ideas.

    So I said "Okay, well, this card in Slot 2 works, but I can't keep it there, let's get it paired up over in Slot 1 and then I at least have partial functionality tonight." In talking I found out that this poor girl had stayed an hour past her quitting time to help me, so I said "Look, I can call back in and do that with someone else if you want to go home, I know how that is." She said she would try to find someone to transfer me to so she could get them up to speed on what was going on.

    That someone ended up being her supervisor (whose name I took down) and she went back to the "can't you wait until tomorrow?" well, and I said "Look. Would you not agree that getting me partial functionality tonight and having the guy come out tomorrow to finish the job is better than leaving me with NOTHING and having the guy come out tomorrow anyhow?" She says "Of course!" I say "Great! Then we're on the same page. Let's get to work." Silence on the other end of the phone while logic sinks in, and she tells me someone would call me back. I press for an ETA, she says 15 minutes. Okay, it's 8:00P and I need to fix something quick for dinner anyhow.

    Closer to 8:20 and I'm just about to call back, and "Andreas" calls me. And Andreas ROCKS. He understands exactly what I want to do, gets the card that works working in the right slot, and tried like HELL to get the other card working. It turns out that Andreas was in charge of training a good bit of the call floor on how to handle Tivo / CableCard setups. Alas, he can't do it. I'm satisfied that he at least tried, that was all I wanted, so I was resigned to having the dude come out tomorrow.

    We then move to the billing issue. I explain that they're trying to charge me for an additional outlet, they shouldn't be, and I would like that charge taken off. Andreas resists a little, and then I show him the FAQs that explain exactly what we've discussed here...that the CableCard / cable box combo is supposed to be included in the main fee, and the extra card should be $1.79. He looks them over, and agrees. He makes the changes to my account, and I review with him what I'm expecting to be charged for, and we're all on the same page. (We'll see if it's actually taken care of when the bill comes. Since Andreas had a clue, I suspect it will be.)

    Run through Guided Setup, reboot the box, let it grab channels, and the first card works; I'm getting all of the channels I should be getting, including the HD cable channels. Spiffy.

    So that's where I am as of Monday night. The tech is supposed to come between 10:00a and noon tomorrow, and all he needs to do is get a card in Slot 2 that will work, having already confirmed that this is a Tivo that IS capable of initializing and activating a card in that slot.

    I'll report back...
     
  16. jrm01

    jrm01 New Member

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    Oct 17, 2003
    Pittsburgh
    Don't forget the last line in that FAQ:

     
  17. jcddc

    jcddc New Member

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    Sep 20, 2006
    That's true. Maybe what I should cite instead is the line on the pricing sheet the local area mailed me stating "CableCard (dual CableCards for non-Comcast HD PVRs requiring 2 cards) $1.50"
     
  18. bicker

    bicker bUU

    10,401
    44
    Nov 9, 2003
    Georgia
    They're counting outlets based on which physical outlets have digital service at the end of them. If you've always had analog service, and then switch to digital (either voluntarily or involuntarily) then you've gained and additional outlet.
     
  19. jrm01

    jrm01 New Member

    2,619
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    Oct 17, 2003
    Pittsburgh
    The outlet fee usually refers to Digital Outlets. At one time they used to list it on the bill as Digital A/O (Digital Additional Outlet). In my experience they have always considered two cablecards in one device as two outlets. The first outlet was included in the digital package fee, but they charged for the "additional outlet". After a lot of arguing I got them to drop the charge for the additional outlet (second cablecard in S3), based on the fact I was paying a package price for their triple-play and was not using their DVR (which was included in the package).

    All of the pricing that they show on their website for cablecards, is just that - pricing for the cablecards. They still have the option to charge for the additional digital outlet.
     
  20. jcddc

    jcddc New Member

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    Sep 20, 2006
    Well, the FAQ refers to a multi-card device connected to the SAME outlet [emphasis added].

    But you're right that it's possible they are charging the correct amount, and are simply not being completely clear (at least not to me) about their pricing schedule.

    I may wait instead until the promised software update to the Series 3 enabling multistream card support and then switching to a single card.
     

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