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Official Comcast CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.

  1. Aug 9, 2007 #3161 of 9367
    jrm01

    jrm01 New Member

    2,619
    0
    Oct 17, 2003
    Pittsburgh
    There is no need to run Guided setup after the first card install, only after both are installed.
     
  2. Aug 9, 2007 #3162 of 9367
    magnum68

    magnum68 New Member

    99
    0
    Aug 22, 2004
    Pembroke...
    I just ordered the two cablecards from Comcast. I live in Pembroke Pines, FL 33028. They will be here on Aug 18 to install them. They said that the first card installation is free but to install the second card they will charge me $17.60 and the monthly fee for the second card will be $6.95, no monthly fee for the first card. Plus I'll still have to pay $14.95 a month for the Digital Plus. I told them that I'm providing my own Tivo box but the CSR told me that I still have to pay the $14.95 a month for the Digital Plus. That's what I'm paying a month for their box that includes the Digital Plus package. Does this $14.95 a month charge sound OK? I told them that I was going to return their cable box and use my Tivo for the Digital Plus + HD but again, the CSR said that I still have to pay that $14.95 a month plus the $6.95 for the HD. Please let me know if you guys think that is the right amount.


    Thanks,
    magnum68
     
  3. Aug 9, 2007 #3163 of 9367
    xander2007

    xander2007 New Member

    6
    0
    Aug 6, 2007
    Quick Update on my Chicago experience:

    HD Tivo still works great, here are some misc. notes on my experience:

    Interestingly, my cable card (M Card) still reports "? 0x00" under V: for validation. I wonder why validation is not required? Perhaps this is a local Chicago Comcast setting? Is it because I am using a Comcast cablecard? Is it because I have no premium channels, just expanded digital cable?

    I do have Auth: S (for Subscribed) instead of the old "MP" (for Missing Program Rekey). In fact this is the only thing that seemed to change when my card was correctly activated.

    Also, it still says under the Pairing screen "In order to start cable service for this device, please call...." which I thought would go away once it was working. Not so apparently.

    From the beginning I always had Encryption: DES.

    I also had Connected: Yes and EnabledByCP: Yes, except for after one hit where the Connected: changed to "No". This seemed to switch back to "Yes" after another hit or the final init, not sure.

    I never ever had to give anything other than the Serial number of the M card to Comcast support. Didn't verify the other fields (such as data) at all.
     
  4. Aug 9, 2007 #3164 of 9367
    jrm01

    jrm01 New Member

    2,619
    0
    Oct 17, 2003
    Pittsburgh
    oxoo implies that there is no copy restrictions on the channel that the tuner is tuned to. It should be only 0x02 or 3 for premium channels, but this varies from provider to provider.

    "In order to start..." messgae stays forever. It is just there to confuse you.

    If you didn't have to provide host and data it means that your provider is not pairing the cards to the host. Someday they may change this policy and mess everyone up.
     
  5. Aug 9, 2007 #3165 of 9367
    superpac

    superpac New Member

    6
    0
    Aug 7, 2007
    Atlanta, GA
    Thanks for the phone numbers, btw. :) I also missed the time for the authorizing techs, but I agree the local channels look great. This morning I poppped it on and it looked like I get a few of the other HD channels (Universal and MHD were working), but didn't seem like the digital channels or Discovery HD were on yet. I'll check again after work and if they're not all set up I'll have to call again. I noticed some pixelization last night that was not too cool, but that was only around an hour after I'd put the card in and later that night and this morning it seemed to have cleared up.

    I'm surprised they still had M-Cards at the Bissonnet location because they told the guy in line after me that I'd taken the last card (though maybe that was wrong).
     
  6. Aug 9, 2007 #3166 of 9367
    Langree

    Langree The Gimp

    17,255
    0
    Apr 29, 2004
    Freezinmyass...
    Mine looked brand new.

    The lady that helped me gave me a copy of the paper you didn't get too. Maybe they got more in after you left.

    Nice to see Comcrap invest $$ wisely.. that office looked ghetto, but had 64 monitors going to show the content they have on cable :rolleyes:
     
  7. Aug 9, 2007 #3167 of 9367
    c3

    c3 TiVoholic

    3,067
    0
    Sep 8, 2000
    Silicon...
    $14.95 includes programming and either one SD box or one CableCard. The second card is $1.79 in my area, and there shouldn't be "HD charge".
     
  8. Aug 9, 2007 #3168 of 9367
    Langree

    Langree The Gimp

    17,255
    0
    Apr 29, 2004
    Freezinmyass...
    Figured this out this AM, after doing a quick search on the TiVo site, I had to unplug the hdmi cable from the TV side get it to resend the auth code. I had tried everything BUT that, disconnected it from the reciever, went straight from TiVo to TV, powered it all down and back up, stuff that normally works.

    Hoping when I get home I'm authorized and running 100%.
     
  9. Aug 9, 2007 #3169 of 9367
    dipdewdog

    dipdewdog New Member

    51
    0
    May 9, 2005
    Washington, DC
    Just had a mixed experience with Comcast DC. I called on Sunday to make an appointment to have two CableCARDs installed in my TiVo HD today between 9am and 12pm. I didn't specify S-Cards or M-Cards, since I figured I'd get the luck of the draw and if they only brought one card, with my luck, it would be an S-Card.

    Anyway, the installer (Comcast employee, not contractor) showed up today at 10:30am. He brought two S-Cards. The first one installed perfectly. He's obviously installed these in TiVos before, as he knew exactly what he was doing. Interestingly enough, Comcast DC doesn't need any information from the pairing screen--just the serial number for the card--to authorize them. The second card was more of a struggle; we couldn't get any of the Digital channels to show up, with the exception of the digital HDs. Dispatch told him just to leave, and that the channels would download within 24 hours. He knew this was wrong, and argued with them. After another hour or so of calling and waiting, his supervisor radioed and told him he was spending too much time and he really needed to get to his other jobs.

    He left, and I logged on to TCF to see if there was anything I could do to troubleshoot. Turns out the second CableCARD was stuck in the MISSING_PROGRAM_REKEY status, which I guess means it needs to be initialized. I called 1-800-COMCAST, got someone who knew what they were doing on the first try, and they sent an init signal to the cards. About a minute later, I got the 161-4 error on both cards, and everything worked great!

    All of the first line technicians and CSRs I dealt with in this instance were great. However, I was not so impressed with dispatch. You'd think SOMEONE over there would have thought to send the init signal to the cards.

    Anyway, all is well now. I haven't seen much in the way of pixelation when watching live TV (though I did notice it in the menus a couple of times), and am looking forward to putting this box through its paces.
     
  10. Aug 9, 2007 #3170 of 9367
    CharlesH

    CharlesH Member

    1,061
    1
    Aug 29, 2002
    Sacramento...
    That's what the channel test in the cablecard menus is for. You just need to run Guided setup once, after everything is working.
     
  11. Aug 9, 2007 #3171 of 9367
    MintyFreshMama

    MintyFreshMama New Member

    2
    0
    Aug 9, 2007
    Add me to the list of frustrated CableCard users.

    I noticed a couple of you are able to get all the digital and HD channels but no analog. Same here. Had two Comcast guys come out here today for about 2 hours and talked to 3 different "support" people before they figured out that was the problem. I even told them that before the cable cards were installed, we were able to receive analog channels without a problem, so it is obviously not a Tivo issue.

    They both shook their heads and had no clue what to do and let me here without my favorite shows that happen to be on those channels. They said "It must be a Tivo problem."

    I'm SO frustrated, I'm not sure what to do!
     
  12. Aug 9, 2007 #3172 of 9367
    dczward

    dczward New Member

    1
    0
    Jul 24, 2007
    My Chicago Comcast CableCARD story...

    I bought a Tivo HD last week, and was upgrading from a Series 2 and regular cable box. I read this forum and thread before I called, so I felt I knew what hurdles I might have to jump through.

    On the phone, the rep sounded unsure when I asked about CCs. It seemed like she'd heard of them, but not much more than that. I asked if I could pick one up, and she said they needed to be installed by a tech. So, I ordered a truck roll, but made sure she put in the notes "This is an M-Card or dual S-Card capable Tivo HD, very similar to the Tivo Series 3, so please send a tech who has done a TiVo CC install before, and please bring extra cards." I made her read it back to me, even though to her it might as well have been French.

    Today, the tech showed up on time, and he told me he'd only done one TiVo install before, a Series 3, last year, and it took 4 hours, and it was a nightmare. He proceeded to pull out two red M-Cards, and he understood, thanks to the TiVo CC installer sheet, that he only needed to use one. He followed the instructions closely, and called in to get it activated. Only the basic channels were coming in, not the digital cable ones (I don't have any extra movie channel stuff, like HBO, etc). He kept trying to get the people on the other end to send the right "hit", and it wasn't hitting. After about 30 minutes, and 3 different people on the other end (he hung up on one mid sentence and called back fishing for a different person -- and said if he got the same idiot again he was going to keep hanging up), he decided to try the other M-Card. That produced the same result as the first one, but he got through to a "good" tech on the phone, who was able to apply the right "hit" mojo, and it started working 100%. I checked the channels, and it was all good.

    The tech seemed relieved, and you know I was. 40 minutes total. So, I guess I'm one of the luckier ones posting. FYI I'm on the NW side in Comcast's Irving district.
     
  13. Aug 9, 2007 #3173 of 9367
    dipdewdog

    dipdewdog New Member

    51
    0
    May 9, 2005
    Washington, DC
    This is interesting--I just noticed that when I tune to a channel <100, my TiVo is tuning the analog version of the channel rather than the digital one that is available. I'd prefer it tune and record the digital version, since I think the quality of the digital is better around here.

    Anyone else have this issue? Any magic words to say to Comcast to fix it?
     
  14. Aug 9, 2007 #3174 of 9367
    Artkazi

    Artkazi Lifetime Forever

    4
    0
    Apr 27, 2006
    Mitchellvill...
    Can someone please explain the installation process of the cards? Is it hard to install these cards? If no cable box is needed does the cable from the wall attach to the Series 3 and that's it or do you need to split the signal going to the Series 3 since there are 2 tuners on the box?
     
  15. Aug 9, 2007 #3175 of 9367
    jrm01

    jrm01 New Member

    2,619
    0
    Oct 17, 2003
    Pittsburgh
    Magic words:

    "Dear Mr. Comcast, my cablecards are tuning to the analog version of the basic channels, rather than the digital feed. Can this please be changed?".

    Followed by:

    "It appears that you are not familar with this capability. Could I please speak with your supervisor". Then repeat first quote.

    If this doesn't work, hang up and call back tomorrow.
     
  16. Aug 9, 2007 #3176 of 9367
    btwyx

    btwyx Substantive Member

    11,331
    0
    Jan 16, 2003
    Mountain...
    It may depend on where you're located, which you forgot to put in you profile so it'd show up on the left.

    In my case, Comcast denied that it was possible at all, but they don't know their own system. The magic is to go to your local office to pick up a digital only converter box, this was a DCT-700. You don't actually have to take possetion of the box, just have them put it on your account. When they did that, the computer seeing you have a digital only box switches your account to digital only. You might want to take the box out of the office just to be safe, you can return it as soon as you see the right channels. In my case the right channels were working before I got home, which somewhat confused me.
     
  17. Aug 9, 2007 #3177 of 9367
    btwyx

    btwyx Substantive Member

    11,331
    0
    Jan 16, 2003
    Mountain...
    That didn't work for me. I got a call from someone who claimed to be a senior tech. They denied it was possible at all.
     
  18. Aug 9, 2007 #3178 of 9367
    dipdewdog

    dipdewdog New Member

    51
    0
    May 9, 2005
    Washington, DC
    Washington, DC, here (profile fixed, thanks). Yeah, I just had a CSR who was trying to tell me I was wrong and that I had no CableCARDs but two high def receivers, and proceeded to read me off the serial numbers of the CableCARDs when I asked what the account was showing. Then he asked me to unplug and replug everything back in, and let him know when I was done. I wished him a good evening and hung up... I don't have the time for that tonight :rolleyes:

    I'll try again tomorrow. Seems like the more competent CSRs work during the day.

    Thanks, I'll try that as a last resort. The local office is not even close to convenient for me to get to.
     
  19. Aug 9, 2007 #3179 of 9367
    c3

    c3 TiVoholic

    3,067
    0
    Sep 8, 2000
    Silicon...
    That magic did NOT work for me, and we live in the same city.
     
  20. Aug 9, 2007 #3180 of 9367
    btwyx

    btwyx Substantive Member

    11,331
    0
    Jan 16, 2003
    Mountain...
    How very annoying, did you manage to get the digital channels.
     

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