Welcome to the monthly butt-raping you'll soon become used to from Comcast. Since I switched from DirecTV six months ago, Comcast has lied to me every time I've spoken with them. They lied about the free cable box for cablecard customers so they can access "On Demand", which is listed on their website. (First that it is not free, then that it was free, even though I got charged random amounts each month for it). They lied about applying credits for the random, bizzarre charges that would appear on my bill (various combinations of equipment, HD service, and AO fees). I returned the cable box last month even though I will miss the On Demand programming. Hopefully they will randomly overcharge me less every month now- but honestly, I am not holding my breath.