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Official Comcast CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.

  1. Sep 21, 2006 #281 of 9367
    beergeek2

    beergeek2 New Member

    4
    0
    Jan 30, 2002
    So far a pretty bad experience from Comcast here.

    Tech was on time -- but that was the only part that worked.

    First set of cards installed and the tech struggled to get them to work for 1 and 1/2 hours. Never could.

    Second set installed and called to initialize them. Got the "good" error -- but so far (nearly 2 hours later) I only get 2 channels -- both local HD channels.

    The cards still show as Auth: unknown so I don't think anything is working right.

    I've called to get them initialized 3 times now and just don't get anywhere.

    Time to try yet again.
     
  2. Sep 21, 2006 #282 of 9367
    nexus99

    nexus99 New Member

    94
    0
    Oct 17, 2002
    Just got a call. It looks like the Modesto, CA dispatch center tried to farm this out to some contract installers and it got totally jacked up. They are suppoed to roll a truck tomorrow evening to see if they can do the install. I was happy but now I am sad.
     
  3. Sep 21, 2006 #283 of 9367
    Roderigo

    Roderigo New Member

    531
    0
    Mar 11, 2002
    Brookdale, CA
    Guess there's been a run on CableCARDs with all the S3 installs. ;)
     
  4. Sep 21, 2006 #284 of 9367
    DocSavag

    DocSavag New Member

    66
    0
    Feb 18, 2006
    Our Experiences with Comcast in Jacksonville, FL:

    First we called our local Comcast location and asked them if we could get Cable Cards. They told us yes that we could just come pick them up. We arrived at the location an hour before closing and the direct quote from the lady behind the 3 inch thick security plexiglass: "Whats a cable card?" After we got past that she called another location and found that they had them and we dashed to that store 25 minutes away to get the cards.

    Today our S3 arrived. We put the cards in and called the local service number to get them authorized. They didn't have any issue with activating them but it didn't work.

    We called back to talk to another tech and he immediately said that we would have to schedule a tech to come out. Which we agreed to but asked him to reauthorize them anyway which he agreed to do but then quickly ended the phone with the 15-20 minute dodge.

    For some reason my wife who has about 3000% more patience for idiots than I do decided to call back again and try one more time. This time she got a tech who agreed to stay on the phone for a bit and try to get it to work. She apologized for not knowing more about cablecards and admitted that they get no real training and only know how to authorize them and send the initialization command with no real idea how to trouble shoot anything.

    This try didn't seem to be working either but about the time she hung up telling us she would keep our appointment for Saturday the cards started working. I'm not sure what she did that the others didn't do but whatever it was finally worked and we have two working Cable cards with all the channels (as far as I've seen I've been all over the dial without finding anything amiss)

    Interestingly enough only one of the cards shows "subscribed" in the network information but both seem to be working. I've seen others say they have seen this as well so I'm not sure if it is supposed to work like that or not.
     
  5. Sep 21, 2006 #285 of 9367
    Jazhuis

    Jazhuis New Member

    107
    0
    Aug 30, 2006
    I swear that has nothing to do with me. :p
     
  6. Sep 21, 2006 #286 of 9367
    DocSavag

    DocSavag New Member

    66
    0
    Feb 18, 2006
    The second place had those security barriers too but they only go up half the way to the ceiling which seems a bit pointless..but frankly the lady who said "Whats a cable card" should feel lucky she was behind a protetive barrier!
     
  7. Sep 21, 2006 #287 of 9367
    Jazhuis

    Jazhuis New Member

    107
    0
    Aug 30, 2006
    How much did they quote for the two Cablecards?
     
  8. Sep 21, 2006 #288 of 9367
    DocSavag

    DocSavag New Member

    66
    0
    Feb 18, 2006
    The first one which we were trading out a digital box for is no additional charge. There was some mention of having to pay a fee for the second one but I don't know what it was at the moment.
     
  9. Sep 21, 2006 #289 of 9367
    Bodshal

    Bodshal Penguin-tastic!

    158
    0
    Jan 4, 2005
    Cedar...
    I never got round to calling them about this, but it rectified itself sometime today. I guess either a routine update fixed it or someone else noticed.

    Chris.
     
  10. Sep 21, 2006 #290 of 9367
    Gregor

    Gregor Active Member

    46,747
    14
    Feb 18, 2002
    Comcast switches INHD with NFLHD and OLNHD quite a bit during the winter to provide another HD channel. OLNHD carries the NHL. It seems to switch the channel labels, we'll have to see how the Tivo PG handles this...
     
  11. Sep 21, 2006 #291 of 9367
    mikebridge

    mikebridge New Member

    712
    0
    Sep 18, 2000
    Plainfield, IL
    the sheet of paper with my channel list shows an INHD2 channel, but i don't seem to receive it, and online listings don't show it either, did they remove it since they printed that list? because i remember getting it on my comcast HD box...
     
  12. Sep 21, 2006 #292 of 9367
    Bodshal

    Bodshal Penguin-tastic!

    158
    0
    Jan 4, 2005
    Cedar...
    Cablecard specific? Because I've not noticed this on the STB. If it occurs again, I guess I'll go check on the STB (which is currently relegated to Tivo S2 duty...)

    Chris.
     
  13. Sep 21, 2006 #293 of 9367
    bschott

    bschott New Member

    30
    0
    Sep 13, 2006
    Since I've been browsing this thread and it's growing quite big, I'll post my comments for someone who may be interested in the results for the Pottstown Area around Phila, PA.

    I called the main number this morning and spoke to a pleasant person. I explained that I would like two CableCards and she immediately knew what I was asking for and stumbled a bit in her following words, with her first comment being "You will not have access to HD programming", then I pressed her again and then she said "You wont have any channels above channel 200" Then finally I believe she relented in her push for me to keep the Motorola DCT DVR that I have now. She finally quoted that I wouldn't have access to any PPV, etc. Which I already figured.

    Anyhow, as the conversation progressed she told me that theres a 5 dollar charge for the first card and 8 dollars for the second. I told her about the Comcast FAQ indicating that there's no price for the cards, she told me that on Septempter 9th, they changed their policy so the cards are charged (billed) as would a stand alone HDTV receiver.

    I said fine, no problem. She told me that there's a service charge for installation and that they'd have to roll a truck as there's no way I could install it myself. I laughed a bit, but played along. She told me she'd wave the installation charge and we scheduled a date for next Friday. No harm, no foul.

    Brian
     
  14. Sep 21, 2006 #294 of 9367
    Ereth

    Ereth Well-Known Member

    42,501
    219
    Jun 16, 2000
    Jacksonville...
    Hey, thanks for posting. Good to see another Jax user here.

    I went down to the Southpoint office and picked up my Cablecards today. They told me that the charge was $9.95 each for the service (not the card). I only have minimal service, though, so they had to upgrade me to HDTV service.

    My Series 3 will be here tomorrow, so I'll keep in mind your wifes patience when I go to activate it! Thanks for the info.
     
  15. Sep 22, 2006 #295 of 9367
    doctord

    doctord New Member

    80
    0
    Dec 17, 2004
    No luck on my cable card install. I had one previous installed cable card in my TV that I moved to the TiVo and it works perfectly. State: "authorized" in the conditional access screen.

    Two installers, 2 cable cards and 2 phone calls to Comcast to re-initialize the card and the second newly installed card still shows State: "CA Disabled".

    The PID's and CCI readings differ between the cards as well.
    I guess I'll try the Comcast office tomorrow and see what shakes out.

    BTW, the new card does tune the non-encryted analog and digital channels including my HD locals, but none of my package channels.
     
  16. Sep 22, 2006 #296 of 9367
    RentMusic

    RentMusic New Member

    4
    0
    Sep 22, 2006
    I'm having similar problems in Mountain View CA.

    At first it looked like the CableCard install went flawlessly -- no problem receiving unencrypted local digital channels such as KQEDDT1-5 as well as local HD channels 702, 703, 704, 705, 707, 709.

    Unfortunately, it will not tune in encrypted digital channels. I can't tune in PBS Sprout, SciFi, BBC America, Discovery HD, or INHD.

    Customer support couldn't cause things to reset on the phone the other night. The tech who came out today could not get either CableCard configured to tune in encrypted channels. Not in my TV. Wouldn't touch the TiVo claiming they have been instructed not to do anything using the TiVo. His claim was that the problem was that the device was not two-way so they can't inspect information from the central office. True, the device is not two-way and so this could be part of the problem. However, Comcast could not configure their own DVR correctly for several attempts. It took two or three times before their own HD DVR could actually tune in Discovery HD.

    Has anyone else in Mountain View CA been successful in tuning in encrypted digital channels with a Comcast Motorola Cablecard?
     
  17. Sep 22, 2006 #297 of 9367
    btwyx

    btwyx Substantive Member

    11,331
    0
    Jan 16, 2003
    Mountain...
    Me.
     
  18. Sep 22, 2006 #298 of 9367
    Desktop Icon

    Desktop Icon New Member

    11
    0
    Sep 20, 2006
    Seattle
    My cable card installation went smoothly this evening, though I felt like I was playing a game of Beat the Clock. UPS did not deliver my S3 until 6:50pm, leaving me just over an hour to hook up the machine, do my VIP transfer, install the cable cards, download the initial batch of program info, and set up recordings for two shows starting at 8:00pm. I figured that if something held me up, I could always move the cable back to the S2 box and finish up with the S3 tomorrow.

    The VIP transfer was very quick... maybe four minutes tops. Would have even been quicker but for some reason the rep put me on hold for about two minutes in the middle of things.

    Then it came time to handle the dreaded cable cards. When I popped the first card in, the resulting info screen did not display a phone number to call, so I just dialed the 800 number and picked the "I have a problem" phone-tree option. This got me connected to someone who could ping the cards, so I guess it was a good choice. Anyway, I feel very fortunate to have read all the other posts in this thread about the "good" error message and that you can click right past that; had I not known that, I might have gotten all caught up on that screen. Both cards hit right away, and within a couple minutes I was able to click through the channels. This call would have only lasted about five minutes, but this was the first S3 this rep had dealt with and he started peppering me with questions. He was very familiar with Tivos, but not this model, so he was asking me all sorts of questions about the number of tuners, hard drive size, etc. It was actually a fun conversation, and I warned him that he'll undoubtedly be hearing from a lot of other new S3 owners in the coming weeks.

    I continued with the rest of the Tivo setup, and was able to plug in my first Season Passes at 7:53! Plenty of time to spare!
     
  19. Sep 22, 2006 #299 of 9367
    doctord

    doctord New Member

    80
    0
    Dec 17, 2004
    Update:
    Call #3 to Comcast found a helpful CSR that called in his supervisor to help. They sucessfully paired the card to the device and changed the "state" from "CA Disabled" to "Unknown" and the "Host Validation" from "Unknown" to "Valid". Unfortunately I have the same problem of not receiving encrypted channels on the one card. They finally gave up saying they were out of ideas.
    The bright side is that now that I have 2 cable cards installed, I have a funtioning 2 tuner TiVo. With my OTA networks and the one fully functioning cable card, I can limp by until I find someone at Comcast that is savy. A call to TiVo is probably worth a shot as well.
     
  20. Sep 22, 2006 #300 of 9367
    Roderigo

    Roderigo New Member

    531
    0
    Mar 11, 2002
    Brookdale, CA
    The PID's and CCI are based on the channel that the CableCARD has been asked to decrypt - so it makes sense that the two cards would have different values.
     

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