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Official Comcast CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.

  1. DocNo

    DocNo Member

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    Oct 10, 2001
    Bristow, VA
    I'll just point out - if you do land on a rep that seems to be knowledgeable, be sure to get their name and number! At least hear in Northern VA you can request the same rep. It's really helped speed up the process, and I don't have to start over with a new rep every time I call...
     
  2. aindik

    aindik Well-Known Member

    35,116
    71
    Jan 23, 2002
    Philadelphia...
    It seems weird that they charge $1.50 to rent the cablecard, but don't charge anything to rent additional boxes. (Which must be true if the outlet fee is a programming fee not a box fee).
     
  3. c3

    c3 TiVoholic

    3,067
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    Sep 8, 2000
    Silicon...
    The additional outlet fee includes one set top box (SD, not HD) or one CableCard. $1.50 is for the second CableCard.
     
  4. dswallow

    dswallow Save the Moderatоr TCF Club

    50,979
    32
    Dec 3, 2000
    Long...
    The best thing to do is to clearly write down your complaint and mail it to the corporate Comcast offices. Then let them get it to a troubleshooter for your franchise area and you'll be dealing with someone who knows what they're doing instead of a CSR.
     
  5. oldnacl

    oldnacl New Member

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    Mar 23, 2007
    Based on my experience with Comcast NO ONE knows what they are doing. The odds for :mad: satisfaction are no better than the lottery. Someone may win but many will lose.
     
  6. dswallow

    dswallow Save the Moderatоr TCF Club

    50,979
    32
    Dec 3, 2000
    Long...
    In my personal experience, a letter works wonders.
     
  7. sfhub

    sfhub Active Member

    1,270
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    Jan 6, 2007
    I didn't look back at what they were charging you, but I wonder if it is cheaper for you to get an SA8300 CableCARD version, pull the card, and stick it in a TiVo HD. I remember they want to charge you all sorts of add on charges in addition to the CableCARD charge.
     
  8. oldnacl

    oldnacl New Member

    168
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    Mar 23, 2007
    I've been going back and forth with Comcast for the past 2 months, politely I might add, and got nowhere. The issue is time wasted trying to accomplish anything. In the past two days I've called the 800 number twice and got two widely varying price quotes for adding a TiVo HD to my (now) existing SA8300HD, one quote was nearly $40.00 a month.

    I tried using their web chat but regardless of what browser I used, I got an error and it quit without ever making contact with a representative (I figured a printout paper trail would give me some credence when I went to the local office).

    The incompetence at the CSR level (be it telephone or in person at the office) is unfathomable. I have never received the same price quote for the same service from any 2 representatives. Add to that the fact that they can't get the CCs authorized properly after multiple trips to the house (only on week days, their CC tech is off on weekends, so they say) and you might have an inkling of why I'm really tired of Comcast - especially since the S3 TiVo worked properly from the day Adelphia put in the cable cards at a monthly cost of $5.50.

    When Comcast took over billing and support they deauthorized the cards and it required three service calls to get them working again. Meanwhile my CC rental rate climbed to $17.50 not counting a cable service charge increase of $5.00. Then, when I went to the field office for clarification, she told me the next months charge for the same cable service was going to increase another $8.00 because they were discontinuing the package I subscribed to.

    At that point I gave up, canceled all cable service and a week later restarted digital HD service and took a SA8300HD STB, saving some $15.00 in monthly fees, and gaining the ability to transfer a recorded show to DVD while watching live HD or recordings. I feel the lack of that feature to be a significant shortcoming of the TiVo (though probably the only one).

    I would go back to the S3 or TiVo HD in a heartbeat if the monthly cable card charges dropped to even $10, but I'll be darned if I'll pay TiVo a subscrition fee plus $20 a month (with taxes and fees) to Comcast just for the privilege of using my own equipment.

    sfhub - I may take the time to call the Comcast rep mentioned in another thread and see if some progress can be made, but I hold little hope.

    By the way, thanks for the sage advice you give - I'm still happily running a network of 5 router/bridge combinations set up with your help a couple years ago over in the AVS forum. You are appreciated!
     
  9. jlib

    jlib Lean Forward

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    Nov 21, 2002
    Carmel...
    What does the 2 multiplier represent?
     
  10. dswallow

    dswallow Save the Moderatоr TCF Club

    50,979
    32
    Dec 3, 2000
    Long...
    I could've been clearer there, I see. Each of the two TiVo HD receivers will need a second CableCARD (unless the cable system offers the multi-stream CableCARD already). So that'll cost $1.50 each.
     
  11. TokyoShoe

    TokyoShoe Frustrated TiVoHD'er

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    Jul 27, 2007
    Houston, Texas
    Thought I would pitch in my information:

    Houston, Texas COMCAST (Recently changed over from TimeWarner)

    You can pickup CableCards from all the local ComCast storefronts yourself, no "professional install required" stuff. They just give you a printed out sheet of paper with CableCard setup instructions and a phone number to call for getting the CC's paired up.

    No monthly service fees for the cards, ComCast Houston insists they are a "free service".
     
  12. sfhub

    sfhub Active Member

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    Jan 6, 2007
    Do you know if your cable company has been deploying SA8300HDCs since the July 1st deadline? The SA8300HDC is a CableCARD version of the SA8300HD. If deployed, they are deployed with M-Card CableCARDs.

    Since your cable company wanted to charge you more for the bare CableCARDs for your S3 than the SA8300HD PVR, I was thinking if they were deploying SA8300HDCs, you could order one of those, pull the M-Card out the back, stick it in a brand new TiVo HD, and call them up to do the pairing again.

    A TiVo HD is supposed to work out of the box with M-Card in M-Stream mode so you should only need one M-Card, which is just what the SA8300HDC provides.

    This is just pointing out how silly it is for your cable company to charge more for the bare CableCARD than they would for CableCARD embedded in one of their own PVRs.
     
  13. LoREvanescence

    LoREvanescence Always Autocorrected

    5,250
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    Jun 19, 2007
    Salem, MA
    Id just thought I would post this. I was looking around on Comcast site for future HD channel rollouts and came accross this FAQ:

    I wasn't expenting comcast to mention the tivo series 3 in their main service FAQ page let alone mention cablecars for full support.

    The latest comcast adds in this area are "It's not HD TV withouth a Comcast Reicver" it goes on about how your cable is only analog without a comcast reciver and a comcast reciver is the only way to get HD TV.

    Edit:

    Actualy, there are many Tivo HD FAQ entries: http://sitesearch.comcast.com/exec/...=0&y=0&PageName=CONTENT+CATEGORY/Comcast+Home

    They answer many Tivo/Cable Card questions. However, they make it clear in one that tuck roll out for instalation is required, you can not pick up and install cable cards in your tivo your self. Which is not surpizing, but I was wondering if any one has been able to get one with out having to have someone install.

    In my situation here on my university campus, I will have a hard time getting a cable card, the schools contract does not allow students to rent equipment or purchase services. That would problay mean no cablecards for me=\

    I was hopping there was a way I could just pick them up form comcast and figure out a work around to this.
     
  14. DVDerek

    DVDerek <WittySaying />

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    Sep 30, 2002
    Boston, MA
    Wow - I was all set to go ahead and take the HD TV/HD TiVo plunge until I read this thread. Forget it. I'll keep my analogue cable an SD TV.

    When i started reading this thread I was looking at the post dates and thinking, "Surely things have gotten better by now" only to see that people are still having issues getting Cablecards properly setup in their TiVo's.

    Looks like SD for me...
     
  15. TerpBE

    TerpBE Go Terps!

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    Jan 23, 2003
    Philly 'burbs
    You're making a mistake. HD is SO much better that it's worth the hassle (which not everybody has). It's THAT good.
     
  16. DVDerek

    DVDerek <WittySaying />

    6,450
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    Sep 30, 2002
    Boston, MA
    There are almost 3000 posts in this thread, and most of them report some sort of difficulty in getting the cable cards set up properly. I had my tounge firmly implanted in my cheek when I said I was staying analog, but I'll certainly wait a month or two to let the installers in the area become a little more familiar with Cable Cards and the new TiVo.
     
  17. c3

    c3 TiVoholic

    3,067
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    Sep 8, 2000
    Silicon...
    Most people post problems, not success stories. My installation was done in 10 minutes, and this was 8 months ago.
     
  18. aindik

    aindik Well-Known Member

    35,116
    71
    Jan 23, 2002
    Philadelphia...
    From the perspective of the cable company, I'm not sure this new TiVo is any different from the Series 3.
     
  19. TokyoShoe

    TokyoShoe Frustrated TiVoHD'er

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    Jul 27, 2007
    Houston, Texas
    Mine was setup over the phone in 30 minutes, done by myself. Super simple, just had to read off some numbers to the guy on the other end. The ComCast tech I got at the number I called.. was actually quite knowledgeable regarding CableCards AND the new TiVo Series 3's.
     
  20. landrvr1

    landrvr1 New Member

    27
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    Sep 12, 2006
    Just got the TivoHD and the Comcast guy is coming out tomorrow.

    They won't let you pick up the cards here in Elgin, Illinois. Scam!

    What's shocking is the cost for installation:

    I'm getting two cards and it's $33.88 per card! Ouch!
     

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