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Official Comcast CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.

  1. Jul 5, 2007 #2881 of 9367
    JTYoung1

    JTYoung1 Member

    143
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    Aug 13, 2006
    Jacksonville...
    I spoke to the local manager of the resolutions team here in Jacksonville on Monday and I appear to have everything resolved now. I had to swap out my cards on Tuesday due to them getting damaged (along with my TiVo which Best Buy swapped out instead of sending it out for repairs) from a lighting strike on Sunday. But hopefully swapping out the cards will not mess up the bill again. She told me that I was not going to be charged the extra outlet fee but only the $1.50 for the second cable card.
    If for some reason my bill is still messed up I have her direct number and the number to reach her team instead of having to go through the regular customer service channels.
     
  2. Jul 5, 2007 #2882 of 9367
    oldnacl

    oldnacl New Member

    168
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    Mar 23, 2007
    My Tivo hasn't worked properly since Comcast changed their rate structure July 1. So I made a telephone call where the tech responded that nothing could be done without a service call, and I took Tuesday off work (previous attempts to solve CC problems have never been successful on a weekend). 2 techs (dum and dummer) came and finally got to the CC diagnosis screen after I showed them how, then called in and got a hit to the cards which brought digital service back. Wednesday I again had no digital service and the phone tech tried to schedule another visit. I refused, but this morning I relented and called Comcast from work. I got what seemed to be a knowledgable person who said she hit the cards. When I got home, some of the digital channels worked and, in the final throes, I called and scheduled another tech visit for Saturday. I also called Costco and learned I can return the Tivo for a refund. The question now, is what do I do with a $300 pre-paid service contract with Tivo if I return the S3? Perhaps eat the $300 and say "lesson learned" and Comcast wins?
     
  3. Jul 5, 2007 #2883 of 9367
    sfhub

    sfhub Active Member

    1,270
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    Jan 6, 2007
    If you are within 30 days of activation, call TiVo right away and cancel. You'll get your money back.

    Otherwise, you can alway swap a different model TiVo onto the plan.
     
  4. Jul 6, 2007 #2884 of 9367
    oldnacl

    oldnacl New Member

    168
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    Mar 23, 2007
    Unfortunately, I'm beyond the 30 days and adding a non-HD TiVo to my collection of lifetime ReplayTVs and a couple Panasonic Showstoppers isn't much of a benefit. I guess it's time to bail on this and subscribe to Netflix.
     
  5. Jul 6, 2007 #2885 of 9367
    drcos

    drcos HD where available

    253
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    Jul 20, 2001
    Venice FL
    See my post #2873, I quoted directly from their site, or read it from their site directly. But the disclaimer shows that YMMV, as it can vary from office to office. You should get one card for free, and the second card in each S3 for a small fee ("up to $1.91").

    oldnacl, see my previous post #2831 ...I suspect something similar has happened with your account/card authorization. Apparently this is a semi-anal thing they're doing at the head ends (to keep operators from providing family/friends with free cable?), where your account has 'slots' and the equipment needs to be in the right 'slots' for it to work right. Don't give up on the S3, the PQ borders on 'stunning' once everything is working!

    Funny/ironic that these problems did not seem to happen with the leased STBs and DVRs, just with the Cable Cards... :rolleyes:

    Let's also thank Comcast for removing NFL Network from the 'standard' digital tier. I'll pay the $5/month when I get NFL-HD all the time, no sooner.

    Also, let me apologize for the previous sarcasm, as others are in a hurry when perusing this thread, and skip over the :D 's.
     
  6. Jul 6, 2007 #2886 of 9367
    oldnacl

    oldnacl New Member

    168
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    Mar 23, 2007
    I appreciate the link - printed it and will show it to the techs (or perhaps just suggest the possibility) when they arrive on Saturday (when they will likely say there's nothing they can do because the CC people are not available on weekends). I DID have other devices on the connection that now supports the TiVo - a CC in the TV itself and a SA8300HD DVR. Pulled them all and replaced with the TiVo - but - didn't have any problem losing channels until the July 1 Price "adjustment".
    I wonder if I could buy an analog Tivo, switch my subscription and sell it with the remainder of my subscription to recover some of my investmet - or is the subscription locked to my name? Some mornings you just don't feel like getting out of your box and going out to bite the chain link fence.
     
  7. Jul 6, 2007 #2887 of 9367
    sfhub

    sfhub Active Member

    1,270
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    Jan 6, 2007
    Since the $299 is not returnable while you have time to return to Costco, I would suggest pushing the issue with Comcast. I think it is totally unfair what they are doing to you. You might try calling your local TV station's consumer watch and trying to have them help resolve it for you. I just don't see how they can justify charging you the same price when you buy your own equipment vs renting theirs.

    Worse case you can do as you suggested.
     
  8. Jul 6, 2007 #2888 of 9367
    McCarron

    McCarron New Member

    31
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    Jun 6, 2007
    Chicago, IL
    Finally got my bill for my S3 install. Let the fun ensue!

    - I was originally quoted $23.99 for installation of two cards, I was charged $71.97 and they subtracted $20 for the installer being late, REALLY late.

    - I was also quoted no monthly fees, tricky Comcast worked in a $6/mo "Digital Access Fee."

    After ten minutes and two different Comcast reps, I have $60 adjusted off of my bill. The rep said the "digital access fee" was for a box I didn't have. Who wants to bet my Tivo has lost connection once I get home??
     
  9. Jul 6, 2007 #2889 of 9367
    ScottE22

    ScottE22 How YOU doin'?

    2,979
    0
    Sep 19, 2003
    Loveland, CO
    Wow. After reading (most of) this thread, I'm thinking I should put up with the suck-fest that is the Comcast DVR for a while longer until this gets a little more - um - consistent(?)...
     
  10. Jul 6, 2007 #2890 of 9367
    azitnay

    azitnay New Member

    2,977
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    Jan 20, 2003
    Washington,...
    If you're talking about installation troubles, it's pretty clear that the problems mentioned on this thread are the vocal minority. Well over half of CableCARD installs go off without a hitch, and a decent chunk of the rest encounter only minor problems.

    If you're talking about pricing, I'm not sure we're going to see consistency any time soon.

    Drew
     
  11. Jul 6, 2007 #2891 of 9367
    ScottE22

    ScottE22 How YOU doin'?

    2,979
    0
    Sep 19, 2003
    Loveland, CO
    Point well taken. It would probably be a no-brainer for us (we really, really miss TiVo!) if the price of the unit came down a bit more.

    I was thinking about how to rationalize the purchase and came up with: "It's only around $600! That means if we drop the $13/month DVR charge we're paying now, it would pay for itself in - um - well - 47 months!"

    I think it's one of those things that if/when we decide we want it, we just need to chalk it up as a one-time expense to get TiVo back!
     
  12. Jul 6, 2007 #2892 of 9367
    oldnacl

    oldnacl New Member

    168
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    Mar 23, 2007
    That was pretty much my rationalization when I bought the TiVo. I figured the saving (based upon paying the then current CC charges of $2.75 a month each vs the $9.95 STB rental and the $5.00 DVR service fee) would pretty much pay for the TiVo over the very long haul and even if it didn't, the TiVo user friendliness vs the SA8300HD POS would compensate. Now, with the "improved price structure", I'm paying $17.90 / month for the cable cards which puts it close to, if not over, what I was paying to use their equipment - and I have a $600.00 investment and an additional $8.88 monthly program fee from Tivo.
    What this has done is put me off TV as a hobby, since I have to fight tooth and nail just to get the darn CCs working. I still have to reconcile my need for an internet provider, but once I figure out something for that Comcast have ALL their service back.
     
  13. Jul 6, 2007 #2893 of 9367
    drcos

    drcos HD where available

    253
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    Jul 20, 2001
    Venice FL
    I might wait for another rebate (or sale), but I would go through it again. The picture quality on the S3 is at least an order of magnitude BEYOND the Comcast/SA HD boxes. Seriously. I snagged 'Dragonheart' off of UHD last month, and the picture is quite honestly stunning. And several other recordings I have also (to me) demonstrate this improvement, which I note 'Batman Begins' as I had recorded it also on the SA, and the picture is more defined and incredibly better detailed. Also, SD is as good if not slightly better.

    Yes, it's worth it.
     
  14. Jul 7, 2007 #2894 of 9367
    oldnacl

    oldnacl New Member

    168
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    Mar 23, 2007
    Final disposition. I spoke at length with a CSR at Comcast today. This rep was familiar with the TiVo and seemed competent. He explained that there is no way Comcast will drop the charges for one of the CCs and still provide HD service even though he agreed, personally, that the charge was double what it should be. So on Monday the TiVo goes back to Costco and the CCs go back to Comcast and I return home with either a HD STB or a SA 8300HD DVR at $12.80 a month less than I was paying for CCs, service fees and the TiVo subscription cost. And I have $638.00 back in my bank account. Comcast, for one, certainly has us by the short hairs. Now, since I have 33 months of prepaid TiVo service, is there a "best" place to find a new or used TiVo series 2? I won't be eligible for the TiVo rebates going on as I'll be just switching my existing service. Is there a thread on the forum for buying and selling or can one post a thread saying they are looking for a used TiVo without bending forum rules?
     
  15. Jul 7, 2007 #2895 of 9367
    dswallow

    dswallow Save the ModeratŠ¾r TCF Club

    50,979
    32
    Dec 3, 2000
    Long...
    I would suggest you send a letter to the corporate offices before wasting your time returning something that you otherwise would like to keep. They're the only ones competent enough to be able to deal with a problem like you're experiencing.
     
  16. Jul 7, 2007 #2896 of 9367
    myosh_tino

    myosh_tino New Member

    58
    0
    Dec 7, 2004
    Cupertino, CA
    After reading the tail end of this thread about Comcast raising CableCard rates, I decided to check to see if I was affected. It turns out that what used to cost $1.50 for the additional CableCard is now $1.79 effective June 1st. That's a 19% increase but not nearly as bad as what oldnacl was told by Comcast CSRs (there is something seriously wrong when they want to charge over $17 for 2 CableCards).
     
  17. Jul 7, 2007 #2897 of 9367
    ScottE22

    ScottE22 How YOU doin'?

    2,979
    0
    Sep 19, 2003
    Loveland, CO
    Thanks for the great info. Food for thought, for sure.
     
  18. Jul 7, 2007 #2898 of 9367
    RobOnLI

    RobOnLI New Member

    7
    0
    Mar 10, 2007
    Seattle, WA
    Hi all,
    Just wanted to report that I walked into the Comcast store on Aurora (99) and 94th Street in Seattle. I asked for three cable cards and got three cable cards. There was no charge to get the cards and I was also told there is zero monthly recurring charge as well! We'll see what happens when I get my bill.

    I haven't called to activate the cards yet - I plan on doing that tomorrow.

    Maybe there will at least be one happy customer who can succuessfully pick up, install and activate these cards without needing a technician to come out or shell out any money.

    -RM
     
  19. Jul 8, 2007 #2899 of 9367
    oldnacl

    oldnacl New Member

    168
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    Mar 23, 2007
    Just to clarify, the $17.90 total monthly charge for 2 CCs breaks down to $2 each for the cards and $6.95 "HD Service" for each card. That's right off my bill. My neighbor, using a SA8300HD DVR with HD service is charged $13.95 monthly, period (again off the current bill). The CSR merely confirmed the charges were correct for both cable cards and for the SA STB and (I've read this on other Cable company threads) said that while the doubling up of charges may not "seem" fair, they cannot provide HD service to each card without charging the double fee due to the manner in which the billing/authorization works. I believe one or two folks may have persevered and got their rates changed, but at this point, especially with all the trouble getting the darn cards to work properly after their rate change and re-authorizations, taking 2 days off work to be home for the cable guy to call the office to hit the cards, it's no longer worth the effort. Too bad that today is the first day the things have worked right in over a week!
     
  20. Jul 9, 2007 #2900 of 9367
    RobOnLI

    RobOnLI New Member

    7
    0
    Mar 10, 2007
    Seattle, WA
    I love quoting myself :) J/K.

    Just thought I'd provide an update. Spent one hour exactly on the phone with the first agent who took the info from both cards and activated them. CableCard 1 (CC1) was receiving channel info but no picture - I had nothing but a gray screen. CableCard 2 (CC2) worked from the get-go.

    Luckily, I was smart enough (thanks to info on this thread) to pick up three cable cards when I went to Comcast yesterday.

    I plugged in the third card and the first agent said it wouldn't work because the Host ID was the same. She basically told me to reboot the Tivo and call back when it was done because she had already spent an hour with me.

    I did as asked and called back. I had the third CableCard in the Tivo when it rebooted. The agent also said something was wrong because the Host ID was tied to a different card. She said she'd have to send a tech out but then decided to try removing the Host ID from their system first. She then re-entered it with the different Data number and she was able to remotely reset the card. I still wasn't getting any channel data - until about 2 minutes later. She was ready to send out a tech again - but magically my channel info started to appear and then a channel picture did as well :-D Just to confirm I was looking at CC1 and not the already-working CC2, I went back to CC2 to confirm it still worked. Viola!

    All in all, about 10 minutes in the store to get the cards and 1hr15mins on the phone to the agents to get them working.

    My HD TV arrives tomorrow so I will try the HD channels -- though I am receiving them on my analog TV with no problem.

    Good luck to you all.

    -RM
    PS - both agents knew I was connecting to a Tivo and both had no problems with it. The reason I was on the phone with the first agent so long is because it was her first time configuring CableCards. She flat out asked if it was a Tivo or TV.
     

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