I spoke to the local manager of the resolutions team here in Jacksonville on Monday and I appear to have everything resolved now. I had to swap out my cards on Tuesday due to them getting damaged (along with my TiVo which Best Buy swapped out instead of sending it out for repairs) from a lighting strike on Sunday. But hopefully swapping out the cards will not mess up the bill again. She told me that I was not going to be charged the extra outlet fee but only the $1.50 for the second cable card. If for some reason my bill is still messed up I have her direct number and the number to reach her team instead of having to go through the regular customer service channels.