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Official Comcast CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.

  1. Jul 2, 2007 #2861 of 9367
    oldnacl

    oldnacl New Member

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    Mar 23, 2007
    I spoke to a Comcast rep on Saturday when I lost CC service on my TiVo. We got into a conversation regarding the new FCC ruling and she indicated that there would be a new, additional "Service Fee" attached to CCs in the next billing or soon thereafter. She wouldn't give out any more information. I suspect it will be a bridge to bring the charge for CC equipped TVs and TiVos up to the level they were getting when we needed a STB to receive the programing we now get through the CC.
     
  2. Jul 2, 2007 #2862 of 9367
    jlib

    jlib Lean Forward

    1,063
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    Nov 21, 2002
    Carmel...
    Don't so that. Mine took 3 weeks, too. Just go with the flow. You might want to request an escalation to a Comcast tech, though. That is what finally worked for me. Contractors only get $4 for each cable card beyond the service call so will not troubleshoot.
     
  3. Jul 2, 2007 #2863 of 9367
    smeggy

    smeggy New Member

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    Apr 26, 2006
    Templeton, MA
    Happy to report a (relatively) problem free S3 cable card installation.

    I thought I would be in trouble when the installer started looking at the back of my television for the cable card sockets, despite me saying "it's in the Tivo", twice, clearly. He hadn't installed a Tivo before.

    Gave him the installer sheet, which he ignored and put both cards in at once.

    He repeated the numbers across to the people on the phone wrongly, but they caught it quickly.

    Everything is up and running, and I love it!
     
  4. Jul 2, 2007 #2864 of 9367
    sfhub

    sfhub Active Member

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    Jan 6, 2007
    As long as they charge the same "Service Fee" to their own CC-equiped boxes then someone can argue that it is fair (as in everyone is being penalized fairly).

    If they pull the ole our additional outlet fee bundles in the service fee for the same price as before, but bare CC's need this additional service fee, then that is the same as saying they raised the price on bare CCs to make them a less competitive option.
     
  5. Jul 2, 2007 #2865 of 9367
    oldnacl

    oldnacl New Member

    168
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    Mar 23, 2007
    I have a service tech coming tomorrow and I'll see if I can pry any info from him/her. My suspicion though, from the earlier conversation, is this is going to be a CC only "service charge" to bring it in line with what they are geting in monthly fees for the STBs. Let's hope I'm wrong, because if that's what they do, my S3 TiVo is going back to Costco (assuming I'm still in the return period) and I'll either eat the prepaid 3 year service contract or buy an analog TiVo and switch the service to it.
     
  6. Jul 2, 2007 #2866 of 9367
    DocNo

    DocNo Member

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    Oct 10, 2001
    Bristow, VA
    I just signed up for triple play today, and there was no discussion about any service charges for cable card mentioned. And I confirmed the monthly amount twice.

    I'm also locked into my $129 + $3.50 a month for two years - not a bad deal since I'm reasonably sure it will take Verizon that long to offer me some true choice in my area.
     
  7. Jul 3, 2007 #2867 of 9367
    marjl21

    marjl21 New Member

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    May 11, 2007
    Memphis, TN
    I just bought a series 3 and called comcast (Memphis) to setup a cable card install. The CSR tried to tell me that I would need their HD box to access all of the HD channels. She said I would only get some of them with the cable cards, although I could never get her to tell me exactly which channels. She kept saying something like "which ever channels broadcast a show in HD, that is the channels that you would get in HD." Duh! So is this just a ploy or do I really have to pay the extra $8 a month to rent their unit to get all of the HD channels?
     
  8. Jul 3, 2007 #2868 of 9367
    bicker

    bicker bUU

    10,382
    43
    Nov 9, 2003
    Georgia
    Figure that if a CSR isn't a field tech on disability, and doesn't have an HDTV at home, they may not actually know the technical details. While it would make sense for them to know about the services they're selling, there isn't quite enough money in being a CSR to foster such competence on a consistent basis.
     
  9. Jul 4, 2007 #2869 of 9367
    oldnacl

    oldnacl New Member

    168
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    Mar 23, 2007
    I got my comcast bill yesterday and the service fee mentioned above has gone into effect here in S FL. My rented hardware includes just the S3 cable cards and I formerly paid a total of $5.50 per month for them including a spurious "extra outlet fee". The new price structure, in addition to increasing my digital package monthly cost by $5.50 charges me $17.90 for the two cable cards - almost exactly what they charged before for 2 dual tuner DVR STBs. So essentially, they just removed any incentive for a customer to use a CC over a STB, at, I assume, a considerably higher profit to them (CC cost per unit vs STB cost per unit).
    I'm checking the Costco return policy on my S3 and I guess I'll look for a dual tuner series 2 to apply the rest of my prepaid TiVo 3 year subscription.
     
  10. Jul 4, 2007 #2870 of 9367
    sfhub

    sfhub Active Member

    1,269
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    Jan 6, 2007
    Could you give the specific breakdown of the charges? It might help others. Thanks.
     
  11. Jul 4, 2007 #2871 of 9367
    drcos

    drcos HD where available

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    Jul 20, 2001
    Venice FL
    I am curious to see these fees are regulated by whom?

    oldnacl, are you sure you're not talking about those HD cable cards? :D
     
  12. Jul 4, 2007 #2872 of 9367
    bicker

    bicker bUU

    10,382
    43
    Nov 9, 2003
    Georgia
    MSOs needs to provide reports of the fees they charge for CableCards to the FCC, and the FCC ensures that the average is within a certain range. Note that that means that MSOs are explicitly and deliberately granted the flexibility to vary rates from place to place.
     
  13. Jul 4, 2007 #2873 of 9367
    Jedi4141

    Jedi4141 New Member

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    Jun 19, 2006
    To drcos, I do not believe there is an "HD cable card" there are only cable cards and they are all able to produce HD channels.
     
  14. Jul 4, 2007 #2874 of 9367
    oldnacl

    oldnacl New Member

    168
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    Mar 23, 2007
    I don't know anything about an "HD" cable card. These are the standard 1 way cards, receiving analog and digital, including HD, that I've been using in my Sony TV for a couple years and recently in the S3. This is the second Comcast price increase in the past few months, first, immediately after Comcast replaced Adelphia, cable service prices went up about 15 - 20% and now these increases, around 10% for the basic service plus the additional "service charge" never seen before, tacked on to the CCs, were the latest, effective July 1 2007.
    Under Adelphia, it cost $5.00 extra for basic HD programming (ESPN, Discovery, HDNet, InHD1 & 2 and local HD stations). That separate charge went away when Comcast made the initial price increase, including a subset (removed InHD2 and HDNet from the offering) of the Adelphia provided HD channels with the digital packages. To be fair, Comcast added an HD golf channel and recently MoJo. Perhaps that's supposed to warrant the latest 10% increase in the subscription charge on my bill.
    They break down the "service charge" to $6.95 per CC, plus the $2.00 CC rent, hence the TiVo is now costing me $17.90 per month (which, coincidentally, is the rate for renting 2 STBs, give or take a buck) plus, of course, the TiVo subscription.
     
  15. Jul 4, 2007 #2875 of 9367
    tailspin1

    tailspin1 New Member

    8
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    Jul 5, 2004
    San Francisco Bay Area

    Just got off the phone with Comcast(their 800 number) and was told they now have a new HDTV set-top box, with 2 CableCard slots in the unit...

    I'm going to my local Comcast office tomorrow to find out...
     
  16. Jul 5, 2007 #2876 of 9367
    drcos

    drcos HD where available

    253
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    Jul 20, 2001
    Venice FL
    "HD" cable cards - I know there is no such thing (hence the :D). When the first tech came out for my first S3, the girl he was talking to on the phone said he probably should have brought out "HD" cable cards, because the 'regular' cards would not get HD :confused:

    You know 60% of the time, a cable card install works every time.
     
  17. Jul 5, 2007 #2877 of 9367
    sfhub

    sfhub Active Member

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    Jan 6, 2007
    It is doubtful they have an HDTV set top box with 2 CableCARD slots. They went specifically with M-stream cards for the lower cost so why add a 2nd slot? The M-stream card can handle multiple streams already.

    The units they have been testing are the Motorola DCH series. You can see on Motorola website all the models that ecompasses.
     
  18. Jul 5, 2007 #2878 of 9367
    ScottE22

    ScottE22 How YOU doin'?

    2,979
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    Sep 19, 2003
    Loveland, CO
    I'm late to this party - it's been a little over a year since we left DTV for Comcast and have been dealing with their sub-par DVR. Just this Tuesday, it cannibalized EVERYTHING we'd recorded. Imagine my surprise when I sat down to catch up on the last 4 episodes of Traveler and the DVR listing was blank and said "0% full."

    Customer care said, "Yeah - I guess it's broken. You can bring it in and we'll replace it, or we can send a tech out to replace it (in a week) for $20."

    So I pulled our other DVR out of the basement - I'd been thinking of giving it back anyway since we rarely use the basement home theater for TV watching - and put that one in the living room and returned the junkie one.

    So last night, I was re-visiting TiVo as my wife and I were both saying how sad it was that we had to abandon such a good thing to get HD DVR capability (at a reasonable cost). But I guess in the last year or so, the Series 3 has become almost affordable if you pounce at just the right time.

    When I returned the broken box today to Comcast (Northern Colorado), I asked the lady at the desk about CableCards. She said that each one would cost the same as having a digital/HD box. I think that's like $10/card / month based on what I can glean from the cryptic itemization on my most recent bill...

    My HD/DVR is $12 and that would go back. But my bill is showing my ONE additional digital (non-HD) box is $10.

    Based on what I'm seeing in this thread, this sounds WAY out of whack. But I'm sensing that there is no clearly stated pricing for CableCards. Has anyone gotten a definitive answer on this, or is it a case of every office for themselves?
     
  19. Jul 5, 2007 #2879 of 9367
    TostitoBandito

    TostitoBandito New Member

    230
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    Sep 17, 2006
    Bellevue, WA
    You need to work your way up the comcast food chain because that is not only BS, but probably illegal. You are being charged extra outlet fees and whatnot for services which you do not receive. At maximum, you should pay a modest (like $2.00 max, or free in my case) fee per cablecard. No other outlet or HD fees unless you are using their hardware or actually are using more than one plug in the wall. If that fails, get in touch with the FCC.
     
  20. Jul 5, 2007 #2880 of 9367
    ScottE22

    ScottE22 How YOU doin'?

    2,979
    0
    Sep 19, 2003
    Loveland, CO
    I'm running into the same nonsense as I am in the initial stages of researching making the switch from the Com-craptic DVR back to a Series 3. See my post on page 96 of the thread for the gory details.

    This is SO frustrating! How hard is it to standardize the pricing? Why is it a crapshoot that depends on who you speak to and what kind of mood they're in?
     

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