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Official Comcast CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.

  1. danfi

    danfi New Member

    17
    0
    Jan 6, 2006
    Kenmore, WA
    I too finally broke down and bought an S3 with the Fathers Day rebate promotion.

    Mine arrived on Friday the 22nd and I picked up my cablecards from Comcast and was able to self install with minimal hassles. The first tech on the phone missed a few key steps but the second tech had a sheet that gave her explicit instructions on pairing the CC's with a Series 3. The first card activated easily for the second tech. It took two cards for slot 2 but by last night I had both tuners working wonderfully. Overall my Cablecard installation experience was pretty good and Comcast was very easy to work with.

    Now that I bought it I can't believe I waited so long. The picture quality is amazing on the Series3.
     
  2. dswallow

    dswallow Save the ModeratŠ¾r TCF Club

    50,973
    31
    Dec 3, 2000
    Long...
    I really would encourage people to update their profile with their city and state of residence because there's some of us around who have contacts at certain cable companies who would be able to pass along that info privately when it's appropriate, but without knowing where someone experiencing trouble lives to determine if the person is within the service area that the contact is responsible for, that can't be done.
     
  3. Dan Murphy

    Dan Murphy New Member

    15
    0
    Aug 7, 2004
    I have my fingers crossed for tomorrow, two S3's getting Cable Cards from Comcast. With all I have read here, could make for an interesting day. I called today to confirm what was needed and what they were going into. North suburban Chicago here.
     
  4. Scooterzp

    Scooterzp New Member

    3
    0
    Dec 26, 2006
    North...
    I have Comcast coming to me in North Middletown NJ this Saturday for Cable Card installs on my Series 3. Wish me luck.
     
  5. kmatsu

    kmatsu New Member

    5
    0
    Apr 20, 2002
    San Jose, CA
    I'm in San Jose, CA, and have Comcast cable.

    After reading all of these messages, I wasn't sure what to expect when the Comcast cable guy (he was a contractor for Comcast) came to install my 2 cablecards for the Tivo Series 3.

    Well, he came yesterday at 1:30 p.m. and was out by 1:40! The first card was activated without a hitch, and the second card took a second "hit" to get it going (it just took a while for the TiVo to recognize it). But it all went well; all my channels came in perfectly (I have no premium channels). I was very pleased! The cable guy seemed to know what he was doing. (I had my trusty 7-page TiVo Support cablecard instructions out, ready to use, but never had to refer to it at all.) He stuck both cards in at once, but had the cards activated one at a time.

    As for costs...it was $16 for the service call, no charge for the 1st cablecard, $1.50/mo for the second card. I received a DCT-700 digital cable box (so I can continue to use OnDemand, which is included with my "Digital Preferred" cable service) for no charge per month. TiVo service, only $6.95/month (multi-service discount).

    I'm a happy camper.
     
  6. JTYoung1

    JTYoung1 Member

    143
    0
    Aug 13, 2006
    Jacksonville...
    If you live in Jacksonville, FL and have a Series 3 beware. I've been trying to get an additional outlet fee removed from my bill for a few months now. I had it resolved in December, but they added it back on in April when they contacted me to get my cable card information so they could do a "upgrade."

    I was speaking to a supervisor on the "resolutions team" whatever that is today and I was informed that the additional outlet fee of $6.95 I am being charged is incorrect and I should be getting charged $15.95 for the second cable card and $1.50 for the first cable card on my account. I pointed out that their price list that was effective on 2/1/07 (the only one that I have received to date) and their website had information that stated differently. She kept saying that the information she was giving me was posted on their website but when I asked where she said she could not get to it and couldn't tell me where it was. At that point I became rather upset and became more insistent, without cussing or insulting her, that her information was incorrect since I had no copy of it and could not access it. (Cable franchise agreement stuff regarding pricing). At one point she said that I had new cable cards that were provided to Comcast by TiVo which they received in February, I told her that was impossible since I've had my cards since October of last year. Then I think she tried to say it was an upgrade but she never came out and said that and seemed like she was just trying to make something up to convince me that she was right. We argued back and forth for a while and I eventually just became frustrated and hung up on her.

    So if you live in Jacksonville, FL watch your bill because you may be in for a nasty surprise. If you are considering a Series 3 in Jacksonville, don't get one yet. It is a great piece of equipment but Comcast will screw you and milk you for money every chance they get.
     
  7. That Don Guy

    That Don Guy Now with more GB

    2,906
    0
    Mar 13, 2003
    Benicia, CA
    My S3 with the two CableCARDs has been working fine since the second card was installed two weeks ago. Nothing to worry about, right?

    Guess what? I had my Motorola HD-DVR box picked up by the techs who installed my first CableCARD (the second one they had was bad, and they had no others), but according to Comcast, I still have the box - and the $11.95/month charge that goes with it.
    To make things worse, the techs that picked up my box didn't give me a copy of the work order, so I have nothing in print that says I wanted the box picked up. I suppose they could always try sending hits to the box to confirm that I no longer have it hooked up, but I don't want to have to pay however many hundreds of dollars it is for a "lost box" that isn't "lost."

    -- Don
     
  8. Dan Murphy

    Dan Murphy New Member

    15
    0
    Aug 7, 2004
    Seven hours yesterday. Two techs, one all day, one for about three hours. They had blue CC's and green CC's, none worked. They had red CC's, those worked. The three hour guy did not want to listen to the one card at a time instructions, his plan did not work.

    Both are up and running, but it sure was a ling day.
     
  9. c3

    c3 TiVoholic

    3,067
    0
    Sep 8, 2000
    Silicon...
    My installer inserted both cards at the same time, and both cards worked the first time.
     
  10. drcos

    drcos HD where available

    253
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    Jul 20, 2001
    Venice FL
    When they insert both cards at the same time, they've done studies, you know. And 60 percent of the time, it works every time. (I couldn't resist).
     
  11. bicker

    bicker bUU

    10,382
    43
    Nov 9, 2003
    Georgia
    Always, always, always get a receipt when you return a STB to the cable company. Customers have an obligation to take reasonable steps to protect themselves.
     
  12. c3

    c3 TiVoholic

    3,067
    0
    Sep 8, 2000
    Silicon...
    You couldn't resist what? My installer had actually gone through many S3 CableCard installations (back in November), so my experience was not unique. Most of the installation problems are caused by bad cards and/or inexperienced people at the headend. If/when there is a problem, it is easier to debug when only one card is installed at a time.
     
  13. CharlesH

    CharlesH Member

    1,061
    1
    Aug 29, 2002
    Sacramento...
    I had the same situation. Contractor comes out, and fusses for a couple of hours trying to get the cards properly authorized, and in the process, they neglect to give me a receipt for the Comcast HD box which I asked for them to take away, and I neglected to ask for a receipt(MY bad). And sure enough, the HD box remained on my Comcast account. Fortunately, I was able to convince a CSR that their contractor had it, and it was removed from my account (why would I keep an HD set-top box when I was getting CableCards?). When a real Comcast tech came out recently to get the pairing working, I could see on the equipment list for my account that he had that it was correct. But I was really worried for a while about being on the hook for an $800 box.
     
  14. drcos

    drcos HD where available

    253
    0
    Jul 20, 2001
    Venice FL
    Anchorman. Sex Panther (60% of the time, it works every time). It was a joke.

    I would have to agree, though, it is easier to diagnose problems if they do one at a time.
     
  15. Jul 1, 2007 #2855 of 9367
    Jedi4141

    Jedi4141 New Member

    47
    0
    Jun 19, 2006
    Comcast in Chicago just scored a flawless victory. We had a cable card install for yesterday between 1-5 pm. Tech showed up at 2:00 with 5 cards and installed the first 2 cards with no trouble and walked out the door just before 3:00. He had done a few S3 before and some single cable card installs and had some difficulties with each one. He mentioned it really depends on who he gets on the line for the authorization.

    The install charges were $23.99 x 2 = $46. A little steep but he was on time, knowledgeable and was out within the hour. Let me say the Series 3 is worth every penny after dealing with the Comcast DVR for only 2 months. Thank goodness for the Father's Day rebate/Costco deal.
     
  16. Jul 2, 2007 #2856 of 9367
    DocNo

    DocNo Member

    624
    0
    Oct 10, 2001
    Bristow, VA
    I took advantage of the Costco/Fathers Day Rebate deal. My S3 arrived two Friday's ago - and then I went out of town for a week. I'm still out of town for another week, but decided to go ahead and call up Comcast to schedule for when I will be back in town next week.

    I was all set to call in Friday, then I saw an article in USA Today talking about the mandatory switch to Cable Card on Sunday - so I figured, what the heck - I'll wait to Monday and see what happens.

    I'll tell you what happened - I got a deal (if it works as explained to me over the phone).

    I signed up for Comcast Triple Play for $130 a month - includes digital cable (with HD), phone and Internet.

    1st cable card is free.

    2nd cable card is $3.50 a month.

    Woot! The rep assured me HD is assigned to the cable cards - her exact words were "it looks like we treat cable cards as a we do our boxes now". Sweet!

    So, Tuesday the 10th I'll find out if it really is true. If it is, that's a heck of a deal compared to some of the other rates I have seen mentioned in this thread (and what I was quoted previously - up to $18 per cable card per month).
     
  17. Jul 2, 2007 #2857 of 9367
    jlib

    jlib Lean Forward

    1,063
    0
    Nov 21, 2002
    Carmel...
    It is no doubt true but sometimes they don't emphasize the "fine print" part over the phone. The deal is usually for a certain term after which it reverts back to regular rates after you are hooked on all the goodies. A deal nevertheless. Comcast Internet has been trouble free for me.
     
  18. Jul 2, 2007 #2858 of 9367
    bicker

    bicker bUU

    10,382
    43
    Nov 9, 2003
    Georgia
    'cept I was quoted prices like that absent any package deal. Those are the regular prices for CableCards in these parts.
     
  19. Jul 2, 2007 #2859 of 9367
    k2exoman

    k2exoman New Member

    3
    0
    Jun 26, 2007
    Albuquerque, NM

    Follow up on 3rd attempt. Tech is scheduled to show on Friday from 4-6pm. I take time off from work to be home. Tech never shows. Tech left a voicemail on girlfriends phone saying that since it was a 'same day' call (which is was not, however Comcast only notified him in the morning) that he was unable to pickup cablecards and would not be coming by.

    Girlfriend wants to cancel cable. I called and immediately requested a supervisor and said we wanted a credit for the month for all the services we had not been receiving and new cable cards. Soonest possible visit date is Thursday. If this does not work out, we will probably switch to DirecTV or Dish...
     
  20. Jul 2, 2007 #2860 of 9367
    DocNo

    DocNo Member

    624
    0
    Oct 10, 2001
    Bristow, VA
    Well, I went ahead and signed up for two years - and I am guaranteed that price for two years. Hopefully at the end of two years, FIOS will be in my neighborhood and then I can see who has the better deal.
     

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