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Official Comcast CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.

  1. dswallow

    dswallow Save the Moderatоr TCF Club

    50,975
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    Dec 3, 2000
    Long...
    It's also useful to get the channel mapping info for non-encrypted (and of course encrypted) channels.
     
  2. LoREvanescence

    LoREvanescence Always Autocorrected

    5,237
    5
    Jun 19, 2007
    Salem, MA
    Can it still view the unencrypted without the mapping infor, for example nbc hd is d1563 at my home on my fusionhdtv box where as on a cable box is 822. Would you be able to tune in for example d1563 without mapping and get the channel?
     
  3. Mark Rubin

    Mark Rubin Member

    106
    0
    Jul 20, 2002
    Jersey Shore
    Greetings

    I am having continued trouble receiving YES ch 212 on all 6 cablecards: 2 are in a Tivo S3: rest in Sharp LCD's

    all of the other channels, including encrypted, work OK: and a S/A cablebox picks up 212

    some cablecards give me 212 audio but no video: on the Tivo no audio/no video

    Comcast has been to the house and checked signal levels: they seem to agree it is a head end problem but don't know how to fix it

    This has happened before and fixed before: i.e. the same thing happened a few months ago: I called and a week later all cards got 212 restored: the fix lasted for about 2 months. Now the same problem and they have no clue

    any ideas?
     
  4. dswallow

    dswallow Save the Moderatоr TCF Club

    50,975
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    Dec 3, 2000
    Long...
    You can still tune to it and view it, and you can set up manual recordings, but without the mapping info, the TiVo receiver doesn't know anything about what channel it is and you can't use the normal season pass/recording capabilities.
     
  5. dswallow

    dswallow Save the Moderatоr TCF Club

    50,975
    31
    Dec 3, 2000
    Long...
    I'd say an incompatible encryption method is getting used on the channels... something the Scientific Atlanta receivers can deal with but CableCARD devices can't.

    I'll PM you the name and phone number of a person at Comcast who likely can help. I notice the same thing here, so I suppose I could call, but it's YES, so I really don't care. Better it be someone who cares who calls, plus it'll give you a contact for future use when this happens. :)
     
  6. mindstorm

    mindstorm New Member

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    Jan 7, 2005
    Just wondering what amount of luck people have had with getting the A/O charge removed? I'm in Colorado and had a total of 4 CCs installed in my 2 S3s. While I have not yet received a bill for this, it was my understanding from the CSR that I would be charged for 3 CCs and 3 A/Os (the 1st CC and outlet are "free"). I expect to have to pay at least 1 additional A/O since I have the 2nd tivo, but I shouldn't have to pay it for the second A/O for the associated second CC in each unit as I understand it from the various posts in this thread.

    Did people go the route mentioned in this posting to get their A/O fees removed or was that comcast contact just for that particular region?
    http://www.tivocommunity.com/tivo-vb/showthread.php?p=5056271&&#post5056271

    TIA
     
  7. bicker

    bicker bUU

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    Nov 9, 2003
    Georgia
    I have a Comcast box, in Massachusetts, and it has an HDMI port.
     
  8. bicker

    bicker bUU

    10,382
    43
    Nov 9, 2003
    Georgia
    Yup, though more and more I understand that Comcast is pushing PSIP through. It doesn't help with the TiVo, but otherwise it would.
     
  9. LoREvanescence

    LoREvanescence Always Autocorrected

    5,237
    5
    Jun 19, 2007
    Salem, MA

    Maybe so, but in western mass the plain old hdtv boxes don't, you need to get into comcasts dual dvr ones before you see the hdmi. Unless it has changed in the last 6 months says my parents last got a new cablebox.

    But either way, I still perfer the tvbox to a comcast box :D
     
  10. secondclaw

    secondclaw Member

    345
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    Oct 3, 2004
    Florida
    Well - Comcast did screw up my bill.

    With Motorolla DVR, I had:
    Digital Plus HBO: 23.99
    HD DVR: 9.95

    After two cablecards I have:
    Digital Plus HBO: 23.99
    HDTV: $5
    HDTV: $5
    Digital A/O: $5

    For a net increase of $5 ....
    After an hour-long conversation with sales - they tell me that since each card can do HD, each one is subject to $5 fee, but they'll remove the Digital A/O charge. Are they right? They're not charging me for the cards themselves, nor did they charge me for installation, but I did not expect $5 per card for HDTV.

    Anyway - waiting for supervisor to call me back ....
     
  11. PKtm

    PKtm New Member

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    Jun 20, 2007
    Here's the latest saga regarding CableCards, at least in the Seattle area. I've no idea how typical this is, but it seems like there are lots of stories of configuration issues with the CableCards in the Series 3 TiVos, for whatever reason.

    My Series 3 arrived on Monday. I drove up to the Comcast store on 94th and Aurora, and picked up two Motorola CableCards, with no questions asked. They told me that the charge would be $1.79 per month for the first card, but that the second card was free.

    Back home to install. Started at 8 pm, following directions carefully (and having scanned just about all of the TivoCommunity Comcast-related thread), with all going seamlessly until the CableCard part. I called to have them activate the first card. Then the TiVo stuck on the "Acquiring Channel Data" blue screen, timing out after 10 minutes. I called back and had them try again. I tried the other card as well. Finally called it a night around 11:30 pm, with a still-inoperative TiVo.

    Next morning I started in again, checking all the cables, etc. Same results, so I arranged for a Comcast visit that afternoon. Guy arrived at 3, very helpful and knowledgeable, but with no other cards in his truck, since he hadn't had advance warning of this trip. He struggled for 2 hours, making multiple calls to knowledgeable colleagues, but with no results. Both of us were skeptical that BOTH cards were somehow bad. We finally agreed that we'd arrange another visit (Thursday was the earliest available), and that the guy would bring lots of cards to try. Meanwhile, he said I could also go get more cards at the office if I wanted, and try them myself. He recommended I try to get more than two (at least four). So I drove up and was able to get four, without even any comment by the Comcast person at the counter.

    Back home again to install. This time, calling Comcast to activate the first card, it worked immediately, much to my amazement, including getting (for the first time) the expected 161-4 error that's been mentioned here and in the troubleshooting guides as what you should see when they send the signal to the card. Second card was a little more difficult, but took no more than 10 minutes and a couple of tries before it worked as well.

    I asked the guy (David was his name) if he was just "smarter than all those other guys" or whether he was doing something that they didn't. And then he told me an interesting thing: in the middle of helping me, after we'd already had some success with the first card, he happened to pull up their internal document at Comcast about configuring the Series 3 cards, and it said that they should first send a "hit" signal to the card, and then an "init" signal. That struck him as backwards. And, in fact, he had done it the other way around: first the "init" and then the "hit".

    So maybe it was the different cards, but he and I both thought that it's equally likely that their internal document is incorrect. There's an eyebrow-raiser, to say the least. I told him that we had a friend going through the same problems with his new Series 3, and he suggested that the friend tell Comcast to try the "init" signal first.

    I do want to add that in the course of this long-winded and frustrating struggle, I was consistently impressed (and frankly, pleasantly surprised) with the professionalism, knowledge, and customer orientation of the many Comcast people I dealt with.
     
  12. ScottW_CO

    ScottW_CO New Member

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    Jun 5, 2007
    Just had my CC install a couple of hours ago. Went off without a hitch - the tech who came by had done some Tivo S3 CC installs before. Only issue I had was with audio, and it turns out a small adjustment in the Tivo's Dolby Digital audio settings cleared that up nicely.

    One thing this guy mentioned, though, that may pertain to other folks. Apparently Comcast (at least, in my area - Denver 'burbs) has two different types of cards around - the Motorola -branded ones, and Comcast-branded ones (i.e. label basically just has the red "C" Comcast logo). My tech told me that the Comcast-branded cards don't work worth a damn in Tivos - that he sticks with the Motorola-branded cards.
     
  13. sfhub

    sfhub Active Member

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    Jan 6, 2007
    Tell them to give you the SD CableCARD because you don't have an HDTV and don't want to pay for something you can't use.

    Hint: there is no such card
     
  14. sfhub

    sfhub Active Member

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    Jan 6, 2007
    I wonder if the Comcast-branded cards are M-cards?
     
  15. ScottW_CO

    ScottW_CO New Member

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    Jun 5, 2007
    No clue. I did handle the Motorola card briefly - I recall the word "Cipher" in the model name. Cipher-something. The label had a greenish color scheme to the design.

    As far as who actually makes the Comcast-branded cards, my tech didn't mention a source. Just said that those cards suck. :p
     
  16. ckelly5

    ckelly5 Denny Crane

    339
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    Feb 26, 2004
    Boston, MA
    in the process of mine, or rather in between my two installs today. Guy came over and plugged them in, and was on the phone with "advanced technical support" for a while. We got the proper error messages on both, and both are receiving signals/ packets from the cable company, but I can't get anything above 100 (except, for some reason Food Network HD)

    Every channel I go to (above 100) gives me the cablecard black-on-gray screen. Looks like they're not paired/ activated properly, from what I gather on this and tivo's site.

    talking to tech support, they are saying the cards are "non-responsive", and are sending someone over between 4-7 today (it's 4:30 now).

    Guess I couldn't get lucky and have a painless install like the rest of you seem to be having lately ;)

    Edit: yeah, looks like the cablecards aren't paired properly, and I can't access copy-protected channels. ugh. hopefully this is an easy fix that the new tech can just do over the phone.
     
  17. haslip

    haslip New Member

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    Jul 16, 2004
    Malvern, PA
    My issue with one cable card working, and one not has been fixed.

    In a nutshell. When I first ordered comcast cable, they assumed I wanted a tuner box. A STB arrived at my door along with a cable modem.

    I returned the STB to my local comcast place and they took it off the bill. That was the problem.

    Ok, so here's why. Each piece of equipment you have is assigned an "outlet". A cable box takes an "outlet", so does each cable card, and STB.

    The STB i returned was on Outlet 1, cable modem, outlet 2, cablecard 1, outlet3, cablecard2, outlet 4.

    Ah, but I was only authorized for three outlets (1 modem, and 2 cablecards) so digital only worked for the first three outlets, and not outlet 4.

    Solution was easy once you knew the problem. Move everything up one outlet in their computer entry system. Cable modem went to outlet 1, cc1 to 2, cc2 to 3, 3 outlets authorized, voila, everything now works.

    Of course that meant that the engineer had to re-read all the host and id numbers to central to put in the computer, but it did rectify the problem immediately.

    Bottom line, make sure you don't have any "empty" outlets on your account, if can cause issues.

    Scott
     
  18. drcos

    drcos HD where available

    253
    0
    Jul 20, 2001
    Venice FL
    Still having a problem missing 'non-premium' digital channels (but not HD tier channels) in SW FL.
    SA CC CP screen on good channel shows
    Auth Status:CP Auto Received
    ...
    ECM count: increments
    Decryption status:OK

    On bad channel...same thing, but ECM count does not increment.
    Also may or may not show Decryption status:OK or No ECMs detected

    This kinda indicates to me that the card is not authorized by the head end to decrypt the channel(s), but to Comcast it indicates they need to send a tech out.

    Also I was told in an email from Comcast customer care that "All our specialists are trained on cable cards..." after three of them told me there was nothing they could do at their end.

    So to re-iterate...I get my HD tier (local and ESPN, TNT, MOJO) and my premiums (HBO, Starz, etc. both SD and HD) and Encore E/W, but no non-premium digital channels (including the 'multiplex' Encore channels).

    Seems that any digital channel with a CxCI of 0x00 I do NOT get, but those with 0x02 i DO get .... :confused:

    NOTE: This problem was only on one of four cards this past weekend, but has spread to all four cards as of Tuesday. 3 of the 4 cards were working perfectly Til Tuesday (which would make a good name for a rock band). :D

    Any help?
     
  19. ckelly5

    ckelly5 Denny Crane

    339
    0
    Feb 26, 2004
    Boston, MA
    Update. I waited around until about 7:15 or so, before I got a call from Comcast saying that my tech wouldn't make it tonight as they were out of cablecards. I told her that I think this can be solved over the phone, and she gave me an 888 number which turned out to be a standard comcast support number. I was lucky enough to get a phone tech who, while never doing a TiVo install, was helpful enough to let me (heh) follow the "successful cablecard install" guide from another thread. We stepped through all the parts, verified the numbers for host/ etc, and he sent out the Init, refresh, hit messages (or at least the refresh). I didn't get any error messages to appear, but the conditional access screens showed all things were good to go (the second one took a little longer to go from "unknown" to SUBSCRIBED for some reason).

    now I'm rerunning the guided setup, and I should be good to go. thanks all for some great research and reference material.
     
  20. Gregor

    Gregor Active Member

    46,749
    15
    Feb 18, 2002
    No need to add new cards. I changed packages to get Showtime and Starz in addition to HBO and they sent a signal hit down and automagically the new channels showed up.
     

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