1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Official Comcast CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.

  1. dswallow

    dswallow Save the ModeratŠ¾r TCF Club

    50,977
    31
    Dec 3, 2000
    Long...
    Just FYI, the CableCARD device in the Series 3 doesn't in any fashion communicate anything to the cable company. It only receives data. There is simply no way they can know if the card "accepted" any hit except from reading data on some of the diagnostic screens. The most they can tell you without that is that their system accepted the command to send the authorization info over the cable system's datastream and/or the command was actually sent over the datastream.
     
  2. btwyx

    btwyx Substantive Member

    11,331
    0
    Jan 16, 2003
    Mountain...
    I'm not in Chicargoland, but they won't be 187-192 without cable cards, you might be able to receive them without cable cards but they'll be on some other random channel assignment. On my system, 190 was on 117-4 last year when I looked and 91-8 when I looked this year. Its the cable card which tells the TiVo its 190.
     
  3. sfhub

    sfhub Active Member

    1,270
    0
    Jan 6, 2007
    That may be (and probably likely is) the case, but how can you know this without having access to the Chicago-land signal? Those RF channels can easily be mapped to 187-192 using PSIP. That's what they do in Austin, which allows those folks to use S3 with digital cable without needing CableCARD for the mappings.
     
  4. btwyx

    btwyx Substantive Member

    11,331
    0
    Jan 16, 2003
    Mountain...
    Does the cable operator insert PSIP? If it used the PSIP OTA mapping, my channel 190 would be on 9-2.
     
  5. sfhub

    sfhub Active Member

    1,270
    0
    Jan 6, 2007
    Some systems are configured to pass through OTA PSIP. Some systems are setup to insert PSIP. Some systems mix and match.

    The PSIP used by cable can specify channels with #.# style or 3-digit style.
     
  6. chrishicks

    chrishicks Tivo Junkie

    570
    0
    Dec 30, 2003
    MI
    Comcast should be here sometime in the next few hours so I have a question. if the guy brings new CCs and installs them will I have to rerun the guided setup again? the reason I ask is that I have had 3 different installers come out since I got my S3 in Jan. and not one of them had any patience. the first 2 installers even put both cards in at the same time immediately after reading the sheet that came with the Tivo. they both said that the instructions didn't apply to Comcast CCs since they are different than everyone else's.

    it was only on the 3rd try that the guy actually tried it the way the instructions stated but he was still very impatient about it. he wouldn't wait for the screens to come up. he would just go into the Tivo menus to get the pairing info. I'm guessing I'll most likely get one of these 3 again so I'm kinda concerned here that I may enter into another multi truck run nightmare.
     
  7. dmk1974

    dmk1974 DA BEARS!!!

    549
    0
    Mar 7, 2002
    Cary, IL
    So it sounds like that if I want to use the program guide for recording and so on, I will need to get cable cards. I called Comcast and I can't just pick them up. They need to send a friggin installer to put them into the S3 boxes. I want to get two S3 boxes next week once the rebate goes into effect, but then I need to wait for them to arrive and then schedule the appointment.

    Other than the inconvenience, can I just buy two S3's from CircuitCity today, schedule the Comcast card install, order two new S3's from Amazon once the rebate kicks in, return the CC boxes, and then just put the cable cards into the newer Amazon S3 boxes? Other than the hassle and kinda borrowing the boxes from CC, would TiVo care or would the Amazon boxes reject the cable cards if they were used in different boxes? Thanks!
     
  8. wackymann

    wackymann New Member

    384
    0
    Sep 22, 2006
    Boston Area
    It most liekly would not work without another visit from Comcast techs. The cable cards are paired to your hardware in most Comcast markets, so they will not work if moved to another unit until the new pairing data is put into their system.
     
  9. sfhub

    sfhub Active Member

    1,270
    0
    Jan 6, 2007
    To test whether the CableCARDs work you should be able to use the CableCARD channel test option which does not require rerunning guided setup. Just make sure you test the premium channels and expanded basic ADS channels.

    When the CableCARD install is done, you'll want to re-run guided setup (it should automatically ask you to do so) so the guide data is updated correctly.
     
  10. chrishicks

    chrishicks Tivo Junkie

    570
    0
    Dec 30, 2003
    MI
    Comcast tech just left. I believe I have a faulty slot 1. e tried for over 2.5hrs trying to get multiple CCs to work in it. the most I can get is my basic channels with 0 premium. we had 2 different CS reps on speakerphone at the same time who knew the Tivo install exactly how it is printed from Tivo themselves. we tried rebooting it and no matter what slot 1 just won't get any premium stuff. the card never got the 161-4 error. they sent atleast 20 hits to the card too. we moved to slot 2. popped in the card, went to the pairing screen and after about 2min. we had all the #s. she sent it a signal, about a min. or so later we got an error 161-4. about a min. later we got another one which we thought was slot 1 but it wasn't. I think we may have had one more after that but I'm not sure as the tech hit the remote as it popped up.

    ok, as I was typing this out I got another error 161-4. that makes atleast 3 if not 4.

    crap, this thing is still screwed up. I was prompted to rerun the guided setup so I started it. I got a CC slot 1 message. I cleared it started the setup 3 thumbs down and enter and it just froze on me. :(
     
  11. coolburn95

    coolburn95 New Member

    8
    0
    Jan 9, 2007
    Hello,

    I've read through this thread, and I think I understand regarding the Host Validation.

    However, my current situation does not seem to match up.

    I have San Francisco Comcast. When they turned on the copy protection, one of my CableCARDs stopped receiving HBO. However, the next day they were swapping the cards (for a different problem) anyways, so I didn't call to have them fixed.

    So they swapped one out, called them in, and both were and ARE receiving HBO just fine. However, one of them still says Host Validation: Unknown, even though it receives HBO just fine.

    CableCARD #1:
    Host Validation: Unknown 00
    Copy Protection Key: Disabled
    CCI: 0x00

    CableCARD #2:
    Host Validation: Valid 01
    Copy Protection Key: Enabled
    CCI: 0x02


    That's what is displayed on each, when I'm on the HD HBO channel.

    Again, both receive HBO just fine.

    I tried to call and get them to somehow re-enter the data for CC#1, to try and get it to Valid. And they claim they already have all the data, and since it's receiving HBO fine, there's nothing wrong.

    Any advice on this scenario?

    Thank you!
     
  12. hiker

    hiker S.o.N.Y.D.a.C.

    1,352
    0
    Nov 29, 2001
    SF Bay Area...
    coolburn95,
    Are you sure that you are viewing HBO on the tuner with CC#1? As a quick check, tune to HBO channel and use this sequence which will bring up a one line status display at the bottom of the screen: Select Play Select Replay Select. "Input 0" is CC#1 and "Input 1" is CC#2.
     
  13. sfhub

    sfhub Active Member

    1,270
    0
    Jan 6, 2007
    Use the S3's CableCARD menu option to test channels. It will allow you to isolate each CableCARD independently with no confusion. If you use TiVo, it will sometimes switch from CC#1 to CC#2 to be more efficient. That can give you confusing results if you are not used to it. With the CableCARD test menu, you will force it to test one CableCARD or the other.
     
  14. Digibean

    Digibean New Member

    8
    0
    Mar 12, 2007
    Manassas, VA
    sfhub,

    First, when I go to: Messages&Settings->Settings->Remote,CableCARD,&Devices->CableCARDDecoder->ConfigureCableCARD#->CableCARDMenu->ConditionalAccess

    and look for "Host Validation", it's not there. What I have is:

    RESERVED
    RESERVED
    SA CableCARD CP Screen
    SA CableCARD Diag Screen
    SA CableCARD/Host ID Screen

    and that's it.

    Now back to the good news. My CCs are now working and here's how it happened:

    From my previous post, I was waiting for the last tech to call me back and schedule an appointment after he had tested 2 cards over a 24 hour period. Well, he never called but I called him twice without any return call. So, I decided on the way home today that I was going to call the local office and downgrade my Comcast Triple Play to just Digital w/ HD (no premium channels) and internet. When I got home I called and told the first person I wanted to downgrade. He transferred me to Cust Service.

    When rep got on the line, I gave him my ph# and told him he should check my account history for a synopsis of events. He did that and then said things didn't look right. I asked what he meant and he said that he read that I have a TiVo S3 but was being charged for 2 outlets. He then said he was going to verify my CC#s and then said, and I quote, "Whoa, this ain't right!" He then read back both my Ser#s from my cards but said that the CC ID#s and Host ID#s weren't coming up. He said he had helped out another person a few days ago and when he looked up their #s, they were all there, but my #s weren't showing up. So he had me read my #s to him. After he took them down, he said he was going over to dispatch and have them make sure the #s were in and then he would call me back in 10 minutes.

    Well he called back and said to check my channels and lo and behold all my channels were coming in. I had him stay on the line while I went through all the channels that I hadn't been able to get before. I verified that all were working. Then he said that he was also crediting my account since I had been without all of my channels for about a month. He ended up giving me almost a $50 credit :)

    So then I went back to the Authorization screen and it now reads, "CP Auth Received" on both cards. I'll keep my fingers crossed that things stay fixed.

    Thanks all for your input and help!!!
     
  15. Roderigo

    Roderigo New Member

    531
    0
    Mar 11, 2002
    Brookdale, CA
    You have an SA Cablecard, and sfhub was quoting the Motorola screens.

    This is the SA equivalent of "Host Validation: Valid"
     
  16. coolburn95

    coolburn95 New Member

    8
    0
    Jan 9, 2007
    Yes, I tested, and both are showing HBO perfectly.
     
  17. coolburn95

    coolburn95 New Member

    8
    0
    Jan 9, 2007
    Hello,

    I did this, and both display HBO perfectly. HOWEVER, I thumbed through some other channels, and only the Valid CC is showing HBO. The other brings up the Tivo screen to contact the cable provider.

    SO, either they turned off the copy protection on HBO now, or something else is allowing me to view HBO, but not Showtime. Eitherway, it appears the CC with status Unknown is not correct, as it is causing me not to be able to see Showtime.

    Thanks for your help everyone. I'll give Comcast a call!
     
  18. sfhub

    sfhub Active Member

    1,270
    0
    Jan 6, 2007
    Roderigo mentioned on his system, HBO has copy protection disabled (CCI=0x00) but Showtime has it enabled.

    To narrow this problem of yours down, it only makes sense to test channels with CCI=non-zero. Otherwise you will be testing channels that do not have copy protection enabled. Sometimes the CCI status can change over time as Comcast tries to resolve issues. In general if the validation says unknown, there is a pairing problem. Whether you will see the effect depends on the CCI status of the channels you are watching. To get the CCI status of the channel you can look at the TiVo diagnostics page after tuning to the channel.
     
  19. coolburn95

    coolburn95 New Member

    8
    0
    Jan 9, 2007
    Right. They must have disabled the copy protection on HBO at some point, again. However, after multiple calls to Comcast (each time they said they fixed the HOST DATA pairing, but each time I called afterwards, it hadn't really been fixed) the most recent person actually updated the HOST DATA information, and now both cards say Valid... and receive Showtime.

    Thanks for everyone's advice and suggestions!
     
  20. coolburn95

    coolburn95 New Member

    8
    0
    Jan 9, 2007
    So now that both of my Cablecards are receiving all channels, and both say valid... I was wondering if the number after the valid means anything.

    One CC says Valid 03, and the other says Valid 07. Is this meaningful in any way?

    (Anyhow, I'm just happy to be receiving all channels now. :) )
     

Share This Page