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Official Comcast CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.

  1. TBoyd

    TBoyd Less Cable, More Net

    347
    0
    Apr 9, 2000
    Silicon...
    SFHUB,

    All you say is probably technically correct. I'm not that Techie.

    But in my experience (failure mostly, then ultimate success) the UNIT ADDRESS is KEY to getting your account database to ALLOW you to get the cards paired. It's an account database thing.

    The CCI status is immaterial to the problem being discussed. After he gets the cards running with HOST VALIDATION = VALID, then the CCI status may be a factor. I suggest focusing on the basic problems first.
     
  2. msu2k

    msu2k New Member

    133
    0
    Jan 4, 2001
    Holt, MI
    Hell, the only thing my installer did was read numbers on the phone to the head end and hand me the cable cards.
     
  3. sfhub

    sfhub Active Member

    1,270
    0
    Jan 6, 2007
    That is your experience and there are many places things can go wrong so why not give people the full information on what is going on so they can decide what affects *their* situation rather than assuming your own situation applies to everybody.

    My point about CCI status is people can have invalid HOST VALIDATION and still get encrypted channels with no problem as long as they are marked CCI=0x00. This may lead them to the conclusion that everything is set up correctly.

    The CCI status is *not* immaterial to the problem. It will tell which channels will and won't show the problem and can help diagnosis.

    If CCI status was 0x00 for all your channels, then you wouldn't be affected by the CPMS problem irrespective of whether your cards said valid or not.
     
  4. TBoyd

    TBoyd Less Cable, More Net

    347
    0
    Apr 9, 2000
    Silicon...
    That is your experience and there are many places things can go wrong so why not give people the full information on what is going on so they can decide what affects *their* situation rather than assuming your own situation applies to everybody.

    Because the latest posters here are confused by your CCI status red herring.

    My point about CCI status is people can have invalid HOST VALIDATION and still get encrypted channels with no problem as long as they are marked CCI=0x00. This may lead them to the conclusion that everything is set up correctly.

    The symptoms are that the cards say 'call to enable', or something similar when a premium channel is hit, the HOST VALIDATION line does not say VALID and that channels they're supposed to get show up as a black screen. They do not mention that the CCI status line has this or that number. It's a red herring for the purposes here. Many users aren't engineers as I suspect you may be. They need to take small steps to success. Many times complete information isn't helpful. Sometimes it is and THEN you should introduce the CCI factor.

    If CCI status was 0x00 for all your channels, then you wouldn't be affected by the CPMS problem irrespective of whether your cards said valid or not.

    EXACTLY, only looking at the HOST VALIDATION line will help them get the cards paired properly by getting the VALID notation required.

    Look at the SF Bay Area Comcast thread to see the success of the latest poster by simply fixing his HOST VALIDATION issue. Simple works.
     
  5. magentaville

    magentaville New Member

    7
    0
    May 21, 2007
    Brentwood...
    This was the cause. Once comcast fixed it, everything worked perfect.
     
  6. sfhub

    sfhub Active Member

    1,270
    0
    Jan 6, 2007
    > Because the latest posters here are confused by your CCI status red herring.

    "Latest posters" meaning you?

    Look there are 3 numbers needed for pairing. Any one of them being off can screw your pairing. If you feel the bulk of the problems are with the CableCARD ID you are welcome to your opinion. In my experience there are examples of problems with each of them.

    For example, if you needed to do a "Clear&Delete Everything" you would get the same problem with premium channels, but the problem would be with the Data ID.
     
  7. tase2

    tase2 Shy Guy

    3,538
    0
    Sep 26, 2004
    Wallingford, CT
    Question:

    It looks like a possibility I will be receiving my new exchange box several days prior to getting a truck roll.

    From very recent past history, last week, I discovered that it appears the only channel effected prior to the cards being paired is TNTHD.

    My question is, will I really screw things up if I put in both CC's prior to truck roll?
     
  8. Digibean

    Digibean New Member

    8
    0
    Mar 12, 2007
    Manassas, VA
    I checked the CCI on the Premium channels that I'm supposed to get and they all read CCI=0x00 on the diagnostic screen when I'm on the respective channel. The CC#, the Host ID, Ser#, and Mac address for both cards have been recited to the headend and read back correctly repeatedly. They have also repeatedly sent hits to the card both from the local office and the headend. However, the Auth Status on both cards says, "Waiting for CP Auth."

    So, I'm waiting on 2 new cards that have been tested at the headend over a 24 hour period. If that doesn't work, I guess I'll have to look into whatever the next step is.
     
  9. sfhub

    sfhub Active Member

    1,270
    0
    Jan 6, 2007
    Under the Conditional Access status screen for the CableCARD, what does the "Host Validation" field say? If it says Valid then you have been paired correctly.

    If the CCI is zero that means those channels should be visible even without pairing as long as your CableCARD was enabled. If it is happening on Premium channels, likely your particular area hasn't turned on CPMS.

    Most of what we were discussing applies more directly to SF Bay area which recently turned on CPMS. Other areas that haven't turned on CPMS shouldn't worry about this.
     
  10. dmk1974

    dmk1974 DA BEARS!!!

    549
    0
    Mar 7, 2002
    Cary, IL
    To Chicagoland Comcast users with S3 TiVos, have any of you tried to just pick up channels 187-192 without cable cards? I was wondering if those specific local HD channels would work without the cards in the S3 box. Thanks!
     
  11. cuyahoga

    cuyahoga New Member

    104
    0
    Nov 15, 2002
    Warwick...
    The CableCARDS in my S3 keep fluctuating from AUTH: Subscribed to AUTH: Not Subscribed. One card was working, one wasn't. The next day, both were Subscribed. Now today when I got home from work, none were Subscribed and a few hours later one was Subscribed and the other was Not.

    Seems odd to me., like something that could be fixed with a few button clicks at the head end, but the truck roll is Saturday morning.
     
  12. sfhub

    sfhub Active Member

    1,270
    0
    Jan 6, 2007
    The Auth (and some of the other fields) is only valid for the last channel.

    What you should be concerned about is the "Host Validation" field.
     
  13. chrishicks

    chrishicks Tivo Junkie

    570
    0
    Dec 30, 2003
    MI
    so I notice that one or both of my CCs are not working properly. both cards are showing this:

    State: CA Disabled
    Host Validation: Unknown 00 & Unknown 04
    CCI: 0x02

    I called Comcast but they are of no help. they told me they no longer require any of the extra info that was needed before(Host ID, CC#,etc.). they sent a signal which didn't work so they scheduled a truck roll.
     
  14. TBoyd

    TBoyd Less Cable, More Net

    347
    0
    Apr 9, 2000
    Silicon...
    Hi Chrishicks,

    Stupid question I'm sure, but have you ever had them validate the 'UNIT ADDRESS' for EACH card, in addition to the other numbers you've shared and confirmed with them? --- Just as a last resort of course.

    Bon Chance!
    Tim
     
  15. chrishicks

    chrishicks Tivo Junkie

    570
    0
    Dec 30, 2003
    MI
    I can't get them to validate anything. all the CS wanted was the card # which started with NG. I tried getting them to confirm the cable card #'s, the Host ID, etc. but I was told that they don't require any of that info anymore. all they need is the card # that starts with NG and that will provide them with everything else I was asking about. hell, they still won't acknowledge it's a Tivo and they keep giving me a hard time asking me why my tv has 2 CC slots. I have a feeling this may be one huge headache.
     
  16. cuyahoga

    cuyahoga New Member

    104
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    Nov 15, 2002
    Warwick...
    Oh, I see. So it reads (for both) Valid 00 (at the moment, anyway)
     
  17. Roderigo

    Roderigo New Member

    531
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    Mar 11, 2002
    Brookdale, CA
    If you're seeing a non-zero CCI value, then they still need this information. The cards won't show copy protected (aka non-zero CCI value) channels, unless the host validation line says "Valid"

    When I got my cards paired, they only needed the serial number (the one starting with NG) from the card specific information, and from that got the correct cablecard id. Then they needed the host id/data, as there's no way they can get those just from the cards.
     
  18. Digibean

    Digibean New Member

    8
    0
    Mar 12, 2007
    Manassas, VA
    sfhub,
    I have found no field on any of the screens called "Host Validation" or anything similar. When I go to the CableCARD Menu and select "SA CableCARD/Host ID Screen", it says:

    In order to start service for this device, please contact customer service at Ph# Phone: (###) ###-####

    CableCARD(tm):#-###-###-###-###
    Host ID:#-###-###-###-###

    I've called the number they listed and had them varify my CC#, Host ID#, Ser#, and Mac address for both cards and to have hits sent to my cards, but no luck.

    So, I'm still waiting on the 2 cards that they are testing at the headend. I haven't heard back from the tech who is supposed to call me when they're ready.
     
  19. sfhub

    sfhub Active Member

    1,270
    0
    Jan 6, 2007
    On your S3

    Messages&Settings->Settings->Remote,CableCARD,&Devices->CableCARDDecoder->ConfigureCableCARD#->CableCARDMenu->ConditionalAccess

    Look for "Host Validation"
     
  20. chrishicks

    chrishicks Tivo Junkie

    570
    0
    Dec 30, 2003
    MI
    ok, I finally spoke with a CS rep who knew what I as talking about when I mentioned CC#s and Host IDs. somehow one of my cards had it's Host ID changed in their system. he corrected it and we confirmed the rest of the numbers which were correct. I mentioned the Unit Address but he said there was no place to add in that so he guessed it wasn't needed. he sent multiple signals out and both cards supposedly accepted the hit. however, both of my cards are still showing the State as CA Disabled and CCI: 0x02. I still have my scheduled truck roll for tomorrow. :(
     

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