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Official Comcast CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.

  1. May 4, 2007 #2581 of 9367
    sfhub

    sfhub Active Member

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    Jan 6, 2007
    It's nice they sent a message. Would have been nice if they sent a message earlier.

    People started having problems over 2 weeks ago. So many complaints they had to roll back the CPMS.

    See this thread for more details:
    http://www.tivocommunity.com/tivo-vb/showthread.php?t=348547
     
  2. May 4, 2007 #2582 of 9367
    Roderigo

    Roderigo New Member

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    Mar 11, 2002
    Brookdale, CA
    Yah - it would have been nice to get this out earlier. But, my guess is that Tivo was just as surprised as their customers, and didn't know Comcast's plans 2 weeks ago. It's only after things got messed up that they wanted to try and help make the second go-round better.
     
  3. May 4, 2007 #2583 of 9367
    Roderigo

    Roderigo New Member

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    Mar 11, 2002
    Brookdale, CA
    No - cablecard 2 is completely independent. They need to have both of them properly paired to allow both tuners to work.
     
  4. May 4, 2007 #2584 of 9367
    CharlesH

    CharlesH Member TCF Club

    1,063
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    Aug 29, 2002
    Sacramento...
    But the point of the comment that that this copy protection was enabled by Comcast several weeks ago (around 4/19), it broke a bunch of cablecard users whose cards were not properly paired (including mine, since fixed with a truck roll), and they turned off the copy protection after a few days (around 4/24). And NOW we get the heads-up from TiVo :rolleyes:
     
  5. May 4, 2007 #2585 of 9367
    Roderigo

    Roderigo New Member

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    Mar 11, 2002
    Brookdale, CA
    Not arguing that it would have been nice to get a message before 4/19. I'm just not blaming tivo for this, as I doubt Comcast contacted them in advance, and so tivo is still reacting to the situation and telling you this is a comcast screw-up, not a tivo screw-up.

    Since they turned it off on 4/24, Tivo probably thinks there are still customers that haven't had the problem fixed. How many customers on 4/24 said "Hey, the problem's fixed," not realizing they didn't actually fix the root cause? Better late, then never to help when Comcast flips the switch again.
     
  6. May 4, 2007 #2586 of 9367
    ivyvine420

    ivyvine420 New Member

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    Mar 14, 2007
    Berkeley,...

    What I meant was that if your first wasn't set up correctly, most likely your second wouldn't be either... That was only in regards to seeing if you needed to call Comcast at all...

    But I understand that some people might have been confused by that wording, it's a confusing situation in total...

    ;)

    And as for your other comment below mine, it's true... I had no idea that they had already turned on and *then* off again the CPMS, and I had heard from no one (not Comcast that's for sure) about this extra bit of validation for it to be properly paired. If it wasn't for Tivo's message, I wouldn't have known or understood it all and what it meant in terms of my ability to receive and record certain channels. I am going to eat breaksfast first, then get on the phone to Comcast and get my cablecards both paired *the correct way* this time...
     
  7. May 4, 2007 #2587 of 9367
    Roderigo

    Roderigo New Member

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    Mar 11, 2002
    Brookdale, CA
    Ok - I see what you're saying. But, I wouldn't go with the opposite. If one card is correct, the other card could still be messed up. They have two independent chances to mess it up.
     
  8. May 4, 2007 #2588 of 9367
    CharlesH

    CharlesH Member TCF Club

    1,063
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    Aug 29, 2002
    Sacramento...
    That was the my case: card 1 was paired fine, card 2 wasn't. They tried a few things online, and then came out and swapped card 2, and quickly got it properly paired. (And didn't break card 1 in the process!)
     
  9. May 5, 2007 #2589 of 9367
    subat0mic

    subat0mic New Member

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    Jan 7, 2007
    Chicago,...
    sf bay area.
    a few weeks ago noticed once in a while my cable card screen would come up. so i'd hit clear and go on watching what i was watching.

    today, i noticed i had a message from tivo (no idea how long that's been in my inbox). about some new copy protection thing from comcast, and to check my cards.

    my cards are improperly paired (Host Validation: unknown). of course.
    so will be calling them soon.

    so is this getting fixed for anyone? or will comcast just mess up my box like they did the 3 times they tried to install? :mad:

    frankly i didn't even notice any interruption of channels, i must not watch any of the premium ones (hbo or stars). this was all a surprise to me today when i got the message about this. :eek: the cards _seem_ to work fine. (i better go check hbo and stars i guess).

    what to do? call them? or avoid it?

    If I call them, what do I tell them so they get it right? :confused: :confused:
     
  10. May 5, 2007 #2590 of 9367
    c3

    c3 TiVoholic

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    Sep 8, 2000
    Silicon...
    Why are you paying for these channels if you don't watch them?
     
  11. May 5, 2007 #2591 of 9367
    andyh

    andyh New Member

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    May 5, 2007
    i'm not sure if comcast is feeding me disinformation, but hopefully someone can help me. I have a series 3 tivo, and live in chicago. the building i live in provides basic cable, through comcast, as part of the rent. i also use an over the air antenna to get HD channels. recently the building indicated that the basic channels would be scrambled, and i would need a set top box. i talked to the comcast sales person, and ordered two cablecards instead. the comcast tech showed up today and said that cablecards don't work in my building, and that i HAVE to have a set top box.

    i just called comcast and they say that my building is "not wired" for cablecards. the tech said the same thing, and said that "our DVRs and in-demand won't work in this building." does this sound like a legitimate explanation? if so, isn't this a violation of the telecom law that mandates cablecard compliance?

    so now i have a series 3 tivo that i can't use for anything but over the air HD reception, which sucks. any help is appreciated.
     
  12. May 5, 2007 #2592 of 9367
    sfhub

    sfhub Active Member

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    Jan 6, 2007
    in-demand won't work with S3, but that is because it is a UDCP (1-way design) device so S3 cannot make requests for in-demand material.

    However, I do not understand how they can say Comcast's STB works but CableCARD in your S3 won't. That doesn't make sense. If the Comcast STB can work, then that means the stream is reaching the STB. If it is reaching the STB, then your CableCARD-equipped S3 can decrypt the same stream.

    I guess if your building is implementing both all-digital *and* SDV then there is a possibility your S3 won't work even with CableCARD, but I doubt that is what Comcast is doing in your area.
     
  13. May 5, 2007 #2593 of 9367
    subat0mic

    subat0mic New Member

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    Jan 7, 2007
    Chicago,...
    haha. :) i think they're free when i signed up. for a year. and, i do watch them, sometimes, when tivo decides to pull a movie from them.
    just not in the last 2 weeks...
     
  14. May 5, 2007 #2594 of 9367
    andyh

    andyh New Member

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    May 5, 2007
    yeah, i understand why in-demand won't work with my S3, but i am at a complete loss as to why they won't intall a CableCARD. any ideas on to what i need to do to escalate the issue within Comcast? i've already talked to multiple phone reps, most of whom are clueless....
    :( :(
     
  15. May 5, 2007 #2595 of 9367
    btwyx

    btwyx Substantive Member

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    Jan 16, 2003
    Mountain...
    This would be possible if they only feed analog to your building.

    You could tell by doing a cable channel scan. If it does not find any digital channels, they're telling the truth. If it finds any digital channels, they may be lying. If you do find digital channels, and you can't see the picture, they are lying.
     
  16. May 5, 2007 #2596 of 9367
    andyh

    andyh New Member

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    May 5, 2007
    checking signal strength for cable channels, there are plenty of digital cable channels coming in at 97 strength, where i don't see a picture, so i guess that means comcast is lying/mistaken. now the only question is what to do about it...
     
  17. May 5, 2007 #2597 of 9367
    DanInMd

    DanInMd New Member

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    Apr 30, 2007
    Frederick, MD
    I decided to bite the bullet and go with the Series 3 last Monday, the last day of the recent offer. Got the box on Thursday, set it up and proceeded to call Comcast to order the two cable cards (more to that later). Got someone that knew about them and said they could deliver them Saturday.

    Guy shows up within the time frame alloted, and proceeds to install the cards. Everything going great - took him ten minutes. He said that the last thing he had to do was contact Comcast to activate the cards and went to his truck to call in the info. After about ten minutes he returned to give me the news!

    Apparently, someone at the warehouse did not log in the cable cards, so her had to remove them and return them to the warehouse. In his words, "I knew this was going too easy!!". They'll be back Monday morning, hopefully with cards that work, to reinstall the cards. One irony to this is that I live 2 minutes from the warehouse - but it's closed on Saturday and Sunday.

    Why did they have to take them back? Although they were working, they time out in about 2-3 hours. They could not be activated without being inventoried at the warehouse!

    Fortunately I have an outside antenna - the Derby looks fantastic OTA!

    DanInMd
     
  18. May 5, 2007 #2598 of 9367
    cptodd

    cptodd Just Me!

    3,332
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    Jun 30, 2002
    Chicago, IL
    Cable free and lovin' it! Well except for CBS which looks like poop here in chicago! Comcast just pissed me off something awful and I decided to get rid of cable and do over the air stuff given the fact that most of my TV is OTA anyhow. I will miss some things like. . . not sure. . . OH YEA, Naruto and Bleach but c'est la vie!
     
  19. May 5, 2007 #2599 of 9367
    bareyb

    bareyb Under Maintenance TCF Club

    25,987
    20
    Dec 1, 2000
    Silicon Valley
    I had the impression that the warning was to tell me that they are turning it BACK on after the disconnect. So basically a heads up that if you didn't get your cards paired correctly, get ready for the same problems you had before they turned copy protection OFF. I just had time to get my cards setup properly so now I'm ready.
     
  20. May 5, 2007 #2600 of 9367
    sfhub

    sfhub Active Member

    1,350
    12
    Jan 6, 2007
    Yup, we all understand that.

    Not blaming TiVo for lack of earlier message, but it would have been nice if the message had come before the first (and every) time they (meaning Comcast) tried this.
     

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