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Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.
What did you tell her?
Has anyone managed to get 2 Cablecards and a settop box for free from Comcast (as it states you can do in the FAQ that btwx forwarded?
There's a reason the return/failure rate of the 6412's is so high - even in a well-ventilated area, the box gets hot enough to fry food on, since there's no fan.
I don't usually get extended warranties, but did with the Series 3 boxes.
I just shrugged and said I like the Tivo product more than their box. I guess it is just brand loyalty. I would be hard-pressed to come up with a compelling reason to shell out $1K for a box that one can rent with SIMILAR features for $10/month and get free replacements.
If they ask me this I'll try to phrase my answer in a nice way, but basically I'll say that I really do just dislike their box that much.
I have an appointment for TWO cable card installations on Sept 29. Both are free for me, but there's a $16.99 installation fee I believe.
After a week of stonewalling, I finally was able to get the local Comcast office to return my calls. I can't pick the cards up myself, but do have an installation date of Sept 29, 8:30 -10:00. Installation fee of $10.00 and a per card charge of $1.75 monthly.
- brand loyalty
- same interface regardless of cable provider
- can change cable providers without nuking recordings (they'll love that!)
- THX certification
- customer upgradeable
- active aftermarket add-ons available.
- cool front panel display
.. and bring in the remote and show it to them. (IMHO, only way to top it would be to build a remote with the physics of the S3 peanut and the innards of a Harmony 880).
Side by Side my S3 peanut and Harmony 880 are almost identical in shape and size. The peanut is slightly curved, slightly narrower in the center, and heavier. All in all, moving from the peanut to the 880 is pretty painless. Although I still keep the peanut out 'cause it's pretty.
I just realized something, I don't know the phone number to call to have my CableCards activated when I set the box up. Does that pop up as part of the card information, or is it a regional Comcast phone number, or what?
I'm in the Seattle (Kirkland) area.
I had such an easy time going in and getting the Cards from the office that I did not even think about getting the activation phone number. Does the 800-COMCAST number get me to the right place?
It shows up when you open the the CableCard HD screen.
In my area, you have to pay $34 for expanded basic in order to get the DVR for another $10, so for people who don't care about expanded basic, the cost of the DVR is actually $44 per month. That would pay for the $800 S3 in about 18 months.
I called 1-800-COMCAST and had no trouble. The first person who answered was able to help me out. When you call 1-800-COMCAST, you get a regional call center (in Everett, I think).
So, I thought I would share my experience getting Comcast cablecards installed. Utlimately, it was a success despite Comcast's lack of knowledge.
Started last week to order the cards. CSR said that she could only input one card on my account and that there was no way for her to indicate 2 cards on the account. After much frustration, we left it with her just putting in a note on the tech request that I am requesting 2 cards. Install was set for yesterday. Call back the next day to confirm and try a different CSR. Now I can get 2 cards but they will have to reschedule the tech call for another 2.5 weeks out. I said forget it and I will take my chances with having the tech actually read the note that I needed 2.
Tech shows up yesterday at 4:30 in a 1:00 to 5:00 window. Lo and Behold, 2 cable cards 'cause I am replacing 2 boxes, right. Set him straight and showed him the TiVo. "Wow, two cards, eh. Haven't seen that." is the response. "Not sure if it will work. Normally we only support products after they have been on the market for 90 days" he tells me after I told him it came out last week. Apparently this guy must to Internet installs a lot because he followed up saying they don't support windows Vista either but it still works.
I give the tech the instructions that were in the box AND the instructions printed from the web site. The response? "TiVo doesn't know anything about cable. I am sure those won't work." Uh, ok.... so I let him do it his way. He grabs the remote and wham.... he restarts the box. Not sure why. (He has a TiVo at home so he can get around the menus fairly well). After the restart, he runs the guided setup and installs card 1 and gets it working as part of the set up. After the downloads, etc., he restarts it, reruns guided setup, installs card 2, and gets the card working. He the restarts the TiVo again, runs guided setup again, checks for the HD and encrypted HD channels and restarts again.
So 4 restarts, 3 guided setups later it is done and works fine. He complains that it takes so long to do. Granted if he followed the instructions, it probably would have been done in half the time. Not to mention it took a while for hime to get a hold of someone to send the signals to the cards. Of course, he is the same guy that when asked if TNT-HD was indeed starting on the systme yesterday, the reply was "nope, not in this area, not for a long time." Tune to channel 926 and there it was! Made me laugh.
Observation: 1 new motorola card firmware 4.21 gets the encrypted HD channels quickly after restart. 1 older motorola card firmware 4.05 take up to 15 minutes after restart to get all the encrypted HD.
That is it. While not the "TiVo" way to install, it worked and I won't complain (too much).
Wow, my experience with upgrading to a Series 3 has been amazing so far. I will share my experience with TiVo / Comcast here.
First off, after the initial announcement of the Series 3, I hemed and hawed about ordering due to price. Finally, I decided to pull the trigger and ordered on this Tuesday (9/19). I ordered with standard shipping, expeciting it to be 2+ weeks before I actually saw the unit. In the meantime, I called Comcast to see what the status of CableCards were. They informed me over the phone that I could pick a couple up at their Chicago north side office or have a tech come to my place and install them. They did not mention anything at all about price.
Anyway, I am sitting at work, and a big box shows up for me. To my surprise, it is my new TiVo. I am still dumbfounded by how it got here so quickly, but I won't complain. Anyway, that prompted me to stop by the Comcast office over lunch time. I showed up and asked for cable cards. Initially the lady said only a tech could install them and I would set-up an appointment. I acted surprised and told her that over the phone they said that I could pick the cards up. I didn't raise my voice or get bent out of shape, and was ready to turn around and leave when she said, "hold on." Well, she dissapeared for a few minutes and told me that a tech was setting up the cards for me. Another 10 minutes go by, and she returns with the two cards for me. No charges, no questions asked. She told me that they have been programmed and should work from the get-go. Anyway, I haven't been home yet to set things up, but this all couldn't have gone any more smoothly so far. It's nice to see that my easy-going personality with the service people has finally paid off!
Now, my only problem is that there is a lot of TV that I want to watch tonight. That makes a big conondrum on wether to install the new unit or watch the shows. I can't really do both.
Buy another TV so you can do both
Glad to hear it's been painless thus far.
Of course, you may yet need to call in to get those cards activated - newer cards/headends/something need to be paired to the cable card slots' hostid, which they can't have known at the comcast place (unless they powered up your tivo...)
Assuming its on TiVo, you can catch up with it later. I still have a lot of things I would normally have already watched, but I've been playing with the new TiVo for most of the week.
My quote from Comcast...free for the first card, $2.75 per month for the second card. Installation is separate for each card and is about $15 each. Apparently, they need to provision each card and that is something they need to do themselves. I am in just north of Boston.
Comcast just left me a little while ago. I made the appointment a week ago, and told them I needed 2 cards. He comes in the door, and says one cable card right, and I say no 2. He borught a spare with him incase the first one didn't work, so I was SOL if on didn't work.
So it was the first time he or his dispatcher had seen the box. But I gave him the sheet and both cards seemed to work.
When we tested them I wasn't getting some of my channels, and the dispatcher on the phone said it could take up to 4 hours for all the programming to work.... is this true?
I only get regular expanded basic + HDTV which gets me espn, espn2, tnthd, universal hd, inhd, inhd2, discovery hd, Comcastsports, and my locals.
As of now about an hour after the install and after I re-ran guided setup, I have one inhd channel working, and about 3 of my locals out of about 15 all together. I figure I will give it until 7pm and then call tech support.
Reading the cablecard screens are interesting, like one card has encyption enable, and one doesn't, one card says subscribed, and one doesn't. I have no Idea what is right and wrong.