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Official Comcast CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.

  1. doubleagent

    doubleagent New Member

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    May 13, 2006
    illadelph
    Someone came out yesterday for three hours trying to get hbo on my S3. I had a supervisor out today that tried four different cards with various results. I still do not have HBO and another guy is coming tomorrow. The person that was here today was connected with addressability for four hours. He gave me a motorola 3416 to use overnight so I at least got to watch cro cop get knocked out. I haven't seen the 161-4 message since my original install which makes me think they are not sending a cold hit but instead a regular hit. Until we get on the phone with the headend I have no hope to watch the sopranos in HD tomorrow.
     
  2. acexperts

    acexperts New Member

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    Apr 19, 2007
    My Problems Are With Scientific Atlanta Cards. What Brand Name Cards Do You Have?
     
  3. doubleagent

    doubleagent New Member

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    May 13, 2006
    illadelph
    Motorola media cypher all 4.21 firmware.

    For the time being I have one cable card working but still no HBO. Tommorrow they are fixing some things in the alleyway behind my apt and I'm getting a new drop. Signals were fine yesterday but they were not so great today. I don't think the cards are able to restart.

    The only difference between three months ago and now is the 8.1 update. I really don't want to erase and restart but maybe the update has something to do with it.
     
  4. acexperts

    acexperts New Member

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    Apr 19, 2007
    What Brand Cards Do You Have?
     
  5. doubleagent

    doubleagent New Member

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    May 13, 2006
    illadelph
    Motorola
    Media Cypher
    FW 4.21
     
  6. ivyvine420

    ivyvine420 New Member

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    Mar 14, 2007
    Berkeley,...
    I have actually had no real (big) issues with my cable cards and comcast cable (digital platinum package plus HD service), though they did forget to send a 2nd card the first install run and had to get the second installed 2 days later.

    I also had to switch Series 3 tivo boxes as the first had a bad (broken) OLED display on the front, and I was easily able to take the cards and install them myself into the second unit and call in the new #'s they needed and have them work properly.

    The past day or 2 I have been noticing that occassionally the one cablecard screen will come up randomly while watching tv -from now playing- (the one that shows up when you first install the card), either for card # 1 or #2, and after pressing the clear button, it sends me back to the program that I had been watching (one time it did freeze while doing this, I went to watch tv off the soon to be returned series 3 tivo -since the other was recording 2 shows and I did not want to restart it- and later on when I went back, the newer Tivo was fine again).

    This screen has popped up a few times in the past day or 2, much more than I would like, but as it doesn't usually do anything bad and pressing clear makes it go away (compared to actually losing signal and messing up recordings etc), I have decided it's ok to deal with (for now) as I do not want to press my luck and have it do something worse...

    I live in the SF Bay Area, use Comcast Cable (Berkeley/Hercules division, I am in Berkeley myself) and I have been reading that alot of the SF Bay Area customers with Comcast have been dealing with many issues (signal loss and more) the past week or so, so I actually feel semi-lucky that this is all I have been experiencing.

    Just wanted to post my current Comcast in the SF Bay Area experience here for others to see (you may be having the same things happen to you?)...
     
  7. cbm

    cbm New Member

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    May 4, 2002
    Alameda, CA
    Apparently Comcast sent out a signal last week that nukes authorization for premium channels. This only affected the second cablecard in my case, but the installer who came by today was surprised that I was getting any premium channels on my first cablecard, as well.

    It was his third CableCard related visit of the day (Sunday!) with four more to go.

    They are working with Motorola to figure out a fix.
     
  8. sfhub

    sfhub Active Member

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    Jan 6, 2007
    They didn't nuke anything, at least not in most cases. What happened is they enabled CPMS (copy protection management system) and if your CableCARDs didn't have the proper Host/Data information entered into their systems they lost the ability to decrypt channels with non-zero CCI/EMI.

    Prior to CPMS, even if they entered the wrong Host/Data, you would still get all the channels you were supposed to get.

    The problem can in most cases be fixed over the phone, but it can sometimes take a while to get to someone who knows how to fix it.
     
  9. spinlock

    spinlock New Member

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    Oct 3, 2006
    SF Bay area

    I was told that a new copyright method was embedded in the signal on 4/19. Most CCs in the bay area worked fine, about 1000 failed. Most of them worked after intial re-paring done manually, but some are requiring a service call(which is bullshyt).

    I had a tech in my house for 2 hours saturday, he swapped the cards 3 times and problemn still not resolved.

    I called agin this AM and the initial person I spoke with told me that they learned a new "Cable Card Host Validation" procedure and she executed on my cards.

    Heading home for lunch now to try it....
     
  10. spinlock

    spinlock New Member

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    Oct 3, 2006
    Went home at luchtime and checked, surprise, surpirse, it still didnt work!

    Called in again and was told my CC#s, Host#s, Data#s didnt match what was in their system.

    I was assured that as soon as that peron's supervisor got out of a meeting that the problem would be resolved.

    BOY!, do I feel better now, back at work, can't wait to go home and try it.........
     
  11. acexperts

    acexperts New Member

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    Apr 19, 2007
    Cable Card 2 Not Working...
    I Ordered A New Tivo, It Will Be Here Wed. I'll Be Sure To Post My Results.

    I'm In South Florida, West Palm Beach Area. Comcast Uses Scientific Atlanta Here. I'm Getting Nowhere With Comcast Or Tivo Tech Support. Comcast Says They Have A Computer Error Host Id Already In Use And Can't Solve It. Tivo Says There May Be A Software Issue And They Will Refer It To Their Engineering Dept, But Can't Tell Me If It Will Be A Week, Month, Or A Year!!!
     
  12. mrey

    mrey New Member

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    Apr 23, 2007
    I'm going through the same stuff Spinlock.

    First Comcast sends over 2 technicians and they end up replacing some cable wire and a splitter. Cablecard 1 works fine and cablecard 2 doesn't get premium channels...they forgot to check both cards before leaving.

    Then today, Comcast sends over a technician who doesn't know a thing about cablecards and all i find out is that all of those #'s don't match. He just ends up leaving after swapping cablecard 2 and not even activating the new card (complaining the entire time that he should have never been sent in the first place)...now I'm stuck with only one working cablecard and waiting for a call to schedule yet another technician visit.

    2 days of waiting for technicians and not getting anything done is freakin' frustrating!

    Spinlock - did you contact any specific department when trying to complete the installation? I'd like to know if I can just call in and activate the card myself and not wait for another technician to fail to finish the job.---appreciate it.

    Looking forward to see how you get your problem resolved!
     
  13. ToyRunner

    ToyRunner New Member

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    Aug 31, 2006
    I am in Tacoma, WA and I went to the Comcast store and there was no charge at all for anything...no monthly nothing.
     
  14. pl1

    pl1 Active Member

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    Jan 17, 2007
    MA
    What level of programming do you have? Basic, Extended Basic, Digital? Do you have any premium stations like HBO?
     
  15. spinlock

    spinlock New Member

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    Oct 3, 2006
    I call 800-COMCAST like everyone else, but I:
    1) refuse to go over the problem with whoever answers the phone, I now insist on speaking directly to a supervisor(I have few names now
    2) won't let them schedule a new service call, already had a 2 hour call where both cards were replaced 3 times, I explain to them that the probability of 8 cards failing in the same way is astronomical and I wont go through it again.
    3) Insist on supervisors name, direct phone and extension
    4) finally got a supervisor that seems to really give a **** and I only deal with him now, he expalined how Motorola is involved debugging the issue.

    Bottom line appears to be that Comcast and Motorola know the problem exists and engineers at Mot are trying to figure out why a subset of the cards don't work. Meanwhile, they are leaving level 1 and level 2 support hanging in the wind, just trying stuff until some combination of acrds/signals sent works.

    BTW, I think the failing subset is relatively small, I have heard from multiple sources "around a 1000" are failing. Never quite got if that was 1000 cards or 1000 customers and don't know if that was a 1000 after or before the inital re-pairing got cards back online.


     
  16. Lawfam

    Lawfam New Member

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    Dec 28, 2006
    I guess I'm one of the unlucky 1000 in the SF Bay area. My cablecards no longer receive premium channels on std or HD. I'm really mad, because I love the Sopranos, and missed Sunday's installment.

    Someone is supposed to come by today to fix it. Of course, the first guy they sent to install the cards originally left without installing them, and I did it myself. That was a few months ago. I got them to deduct for the service call (no duh) and a bit of a refund for some of the channels I wasn't receiving while the system was down. It's been spectacular until Sunday afternoon, when I couldn't receive HBO.

    Crossing my fingers...
     
  17. sleepeeg3

    sleepeeg3 New Member

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    Jul 22, 2006
    I just got off the phone with Comcast... Get this - now they are charging $1.50 x 2 for two cable cards! Oh and I asked the guy if there were going to be any additional fees and he says, "Well normally there would be an $18 installation fee, but I am going to waive that." :eek: They are even supposed to be coming out tomorrow.

    LOL! $3/month? Oh hell yes!!!

    It just goes to show how @#$ed up Comcast is and that it pays to play the rep lottery. :cool:

    I am setting this up for my parents and my clueless mother called previously and they quoted her $11.95 - maybe that was the problem.
     
  18. CharlesH

    CharlesH Member

    1,061
    1
    Aug 29, 2002
    Sacramento...
    Take a look at this post by TiVoJerry for more info about this
     
  19. doubleagent

    doubleagent New Member

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    May 13, 2006
    illadelph
    In Philadelphia there are different billing areas. My guy from comcast is going to get the proper cards that go with my area then come back again. They figured it out by accident and proved it by trying to add stars to my digital box. They use different freqs for different hubs and that is why they think the cards will not display my HBO channels. But on saturday they vp'd my account and everything was coming through until they un vp'd my account again. I hope they are right and will post later this week when they bring cards for my billing area.
     
  20. rcr2

    rcr2 It's you, not me.

    104
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    Feb 3, 2007
    Monmouth...
    I gave up on Comcast and am basically living with one Cable Card that goes out every now and then - sometimes within 24 hours, sometimes not for days. The other works fine.

    I haven't even started to wrestle with the billing issues. About a month ago, they turned off my HD set-top box, though. I haven't called them on that, either.

    Verizon has put in the piping to lay fiber outside my house, and now I'm just waiting for them to come and put the fiber in so I can switch services.

    TiVo has contacted me about investigating what is wrong with the failing card, though, so I have to give them props for that. With the two tuners, and the local network HD channels not being affected, I've been lucky about not missing too many recordings, though I have missed my share because the card has gone Auth Failed.

    I owe Comcast a follow-up letter about my experience. I did get some initial contact from them, about what they could do and so forth, but all of the help they offered was really going to be more work for me (more truck rolls, spending time with a technician). And on things they could have done for me (billing, etc) they offered no help at all.

    I'm all for working with the techs who come out to the house to try and help. But for the specific problem with SA cards, there really is nothing they can do. So it just wastes everyone's time.

    Hopefully TiVo has gotten to the bottom of it with the cable companies and has a solution.

    Now the only problem to fix would be the cable company's refusal in providing cards in the first place.
     

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