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Official Comcast CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.

  1. toddc

    toddc New Member

    176
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    Jun 11, 2002
    Near Boston
    I thought INHD is "In Demand HD" which does not make sense for TiVo since the cable card is one-way and not two-way. You can not order in demand for TiVo.
     
  2. azitnay

    azitnay Active Member

    2,977
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    Jan 20, 2003
    Washington,...
    No... Despite it's name, INHD is a standard HD channel.

    Drew
     
  3. toddc

    toddc New Member

    176
    0
    Jun 11, 2002
    Near Boston
    for me INHD is In Demand HD
     
  4. mattm29

    mattm29 Seattle TiVo stud!

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    Aug 12, 2001
    seattle, wa
    It's On Demand not In Demand. :)

    InHD works fine on my Comcast set up. I actually just checked again to make sure it's working. Some sporting event is on right now.

    I think azitnay meant it was part of the standard HD package that Comcast airs.
     
  5. mdscott

    mdscott Active Member

    1,601
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    Jun 26, 2002
    Hermosa...
    Bear with me on this... Some place way up in the thread is my tale of attempted installation -- which resulted in all channels working EXCEPT for premium [in my case HBO & Showtime]. Inertia and other factors set in and I had not gotten around to dealing with it. Then yesterday we upgraded or Broadband (leaving a high cost DSL provider for Comcast) and I had the opportunity to work with a phone support tech on connectivity issues. Well when you are on the phone with a tech for 2.5 hours trying all sorts of system combinations and boot cycles you get a chance to talk about all sorts of ancillary matters...Tech looking at our account info: "If you get the since you already have HBO and Showtime on your cable you won't spend a lot more if you include VOIP in your package"; Me: "Hell, those channels don't work on our HiDef system I am about to just dump them..."; Tech: "Not work, let me connect you to the right support group..."

    He ended up being stuck on hold for 30 minutes -- for which I chided him about learning how the rest of us live. But to my surprise about 15 minutes after I finished my Broadband call I received a call from a supervisor in the CableCard group. He tried a few things while we were on the phone and the scheduled a NEXT DAY service call.

    This afternoon a tech arrived and we spent about 15 minutes looking at the data shown on the various CC screens on the S3. He then departed to return (after consultation with his supervisor I was told) in a very short while. He borrowed a phone (I thought they all had mobiles or BlackBerrys) and got connected to some Comcast headend.

    First question, "You have one of those TiVo things right?" 10 minutes later and after violating all the Forum/TiVo advice about getting one card working fully before starting on the other all the premium channels were working perfectly.

    I wish had names and contact numbers but I got involved in a work call at the end. What I can say is that there are some techs in Pittsburgh that understand the S3 and can get it to work. Secondly Kudos to the Comcast techs I have worked with in the past couple days -- they were willing to spend all the time necessary to resolve issues and went the extra distance to get all of stuff working right.

    Michael
    ps: My last bill had both CC's listed with $0.00 as the charge.
     
  6. wdave

    wdave New Member

    3,996
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    Jul 16, 2000
    Stevenson, MD
  7. jbdecker

    jbdecker Tivomofo

    37
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    Feb 28, 2002
    Chicago
    Anyone out there in Chicago know anything about Comcast being out of cable cards? I'm coming up to a month of them claiming they are out of stock.

    I've had two appointments (one scheduled by Comcast) and they showed up just to tell me they were out of stock. :thumbsdown: :thumbsdown: :thumbsdown:

    Can Tivo do anything about this to help me?
     
  8. bicker

    bicker bUU

    10,419
    47
    Nov 9, 2003
    Georgia
    CableCards actually are in short supply, in many areas, all across the country. Unfortunately, there is nothing TiVo can do to make more cards magically appear in Chicago.
     
  9. jrm01

    jrm01 New Member

    2,619
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    Oct 17, 2003
    Pittsburgh
    It is true that the cards are in short supply in many places. Even the Moto HD boxes are in short supply here in Pittsburgh. Comcast has a franchise agreement with the municipality in every area it serves. I would suggest contacting the municipality and complaining to them abou the poor service from the monopoly that they have granted to Comcast.
     
  10. jrm01

    jrm01 New Member

    2,619
    0
    Oct 17, 2003
    Pittsburgh
    My problem with not getting channel 226 was solved.

    Comcast came out and tested it and said that the problem was with the coding at the office. He called and they added the code, but it still wouldn't work. They "concluded" that the problem was with the cable cards in the TIVO, and that they would have to come back later with two new cablecards.

    I asked him if he had a Comcast DVR in the truck, and surprisingly he did. I told him to hook it u and see if I got channel 226. He did, and I got all channels except 226 - same as with TIVO.

    He called the office again and they "fixed" the coding again. This time 226 came in fine. He disconncted his box, hooked up the TIVO and everything was fine. The first person who "corrected the coding" apparently messed up.

    Hard to believe that they have to uses coding at the channel level rather than have packages coded into the system.

    Now if only the Penguin game were on HD tonight I could watch them in HD.
     
  11. MichaelK

    MichaelK New Member

    7,308
    1
    Jan 10, 2002
    NJ

    just to add information.

    the CURRENT software version on the S3 is s-card only.

    But the hardware is M-card ready and tivo was in the first batch of testing that stared a couple months ago to get M-card uni-directional approval.

    The original prototype tivo S3 was approved by cablelabs. Tivo made a change the the "b" revision that we all have was self approved (sorry I forget the official terms for approved) by tivo. Just recently the "b" revision showed up on the cablelabs approved table that cablelabs themselves have checked it. That MIGHT mean that the current b hardware was approved by cablelabs for M-card use. And if that's the case then MAYBE tivo is beta testing the software update. So perhaps M-card approved software for the B hardware we all have is on the way sometime soon.

    Myself I hope so. I gets a lot easier to deal with these extra outlet fees when you can just say "fine give me ONE M-card and lets move along."
     
  12. ejs2000

    ejs2000 New Member

    3
    0
    Apr 5, 2007
    Last week I got an S3 and had Comcast come by to install CableCards and it all went super smoothly. Here's how it went:

    Friday: My S3 (ordered from tivocommunity store) arrives. I call Comcast to upgrade to HD. They say a service rep will come by Saturday between 2 and 6.

    Saturday: The rep actually arrives 15 minutes early. He replaces some of my coax with Comcast's official coax, and replaces my RadioShack 4-way splitter with an official Comcast 4-way splitter. He has brought 4 CableCards, but the first two work. He follows the instructions TiVo includes, so while he has done this before, he's not yet an expert. From beginning to end (including all the coax replacement) takes only an hour. He tells me this is the smoothest it has ever gone for him. The cable all seems to be working just fine.

    Sunday: I realize that the S3 is only getting Basic cable, although it was supposed to get Expanded. (My S2, which is still hooked up, is still getting Expanded.) The HD channels all show up, including a couple I'm not supposed to have.

    Monday: I call Comcast to tell them about the problem. The customer service rep says that according to their records, I've been Basic-only since Feb 2006, which is strange and inaccurate, but she'll send a service guy out the next day to remove the trap from the line (my presence not required). Also I decide to add HBO. Five HBO channels in SD plus one in HD are working by the time I'm off the phone.

    Tuesday: When I get home from work I have all the Expanded channels I'm supposed to have, and I still have those extra HD channels.

    So to summarize-- It all went really well, with only one minor glitch that was fixed immediately. So, for all of you who are hesitant to jump into CableCard Hell (like I was), there are success stories. :up:

    I'll report back when I get my bill if something goes wrong there...
     
  13. acexperts

    acexperts New Member

    5
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    Apr 19, 2007
    Cablecard 2 Not Authorized!
    Card 1 Works Fine. Card 2 Doesn't Get Most Digital And Premium Channels. I've Had Comcast Out 10 Times And Card 2 Will Not Authorize. They Swapped Cards/installed New Cards Several Times. After A Month Of The Same Problem Now They Say It Is An Error On Their Computer. It Says Something Like Host Id Is Already In Use.
     
  14. synch22

    synch22 New Member

    335
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    Dec 30, 2003
    i know the headaches suck. I have been running one cable card for a month now. I need to go to the office and get another card, the last one was DOA.
     
  15. acexperts

    acexperts New Member

    5
    0
    Apr 19, 2007
    I guess I have to get a new Tivo box to solve this problem. Comcast and Tivo tech support have been no help. Anyone else have any problems getting authorized or all channels on card slot 2???
     
  16. palonts

    palonts New Member

    5
    0
    Apr 10, 2007
    Frederick, MD
    I have the exact same problem... 1st card fine, 2nd card won't authorize. I was also told the same thing about the Host ID already in use. Techs have been out here 4 times! I called the Comcast corporate telephone number this afternoon. They seemed sympathetic to my problems and said that someone would call me back by noon on Saturday. If I can't get this 2nd card working soon, the TiVo is going back to Best Buy. If I have any success I'll be sure to post the story.
     
  17. Laurence5905

    Laurence5905 New Member

    16
    0
    Apr 20, 2007
    Well, by reading this (very long) thread, it seems that many of y'all are having problems with Comcast and CableCards and the Series-3 TiVo.

    I'm quite happy to say, I had absolutely zero problems with them! (I'm in Mableton, Georgia, USA -- just outside Atlanta, in the Metropolitan Atlanta area.)

    At first, I was a little ticked that I couldn't automatically record the un-encrypted HD channels without a CableCard, since the TiVo folks told me I would be able to access those channels without a CableCard. Technically, that's true (I was able to watch those channels and manually record them, but I couldn't set up season-passes or any other type of automatic recording... And the manual recordings didn't contain the name of the show, either... Although they did record, and in beautiful HD clarity.) After reading some of your horror stories here, I was VERY upset about having to get CableCards...

    But, it went very smoothly. Comcast sent out a technician two days after I called them, and he popped the cards in. Took a little while for them to become "authorized" (something like 45 minutes or so), but before he left I had all the channels I was supposed to have, and on both tuners.

    As far as charges are concerned: They did charge me an $18.95 service fee to have the technician come out to install the cards. But the monthly charge is FREE for the first CableCard and only $1.50/month for the second one. I *DID* specify to the person on the phone that this would be a TiVo Series-3 installation, and that did affect the price -- lowered it significantly, which I was very happy about. Otherwise, I'd be paying a total of $10 per month for the two cards combined.

    So now I have my Series-3 TiVo, receiving and recording all the channels properly on both tuners, including the HD ones. Gotta say, I'm pleasantly surprised at Comcast's level of service on this one -- it couldn't have gone smoother.
     
  18. Laurence5905

    Laurence5905 New Member

    16
    0
    Apr 20, 2007
    They have to authorize both cards at the same time -- in other words, if they authorize one card, and "complete" that authorization (or close it, or whatever they call it) then a second card cannot be authorized for that same device. (There's your Host ID Already In Use error.)

    Have them remove both cards from their system. Then re-add the 1st one -- but NOT complete that authorization (leave it "open" in other words). Then add the second card. Then "close" or "complete" both authorizations at the same time. That's what the tech who did my install had to do to get both cards working -- luckily he realized that problem while he was here during the install, and was smart enough to figure it out.
     
  19. jayssss

    jayssss New Member

    6
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    Apr 9, 2007
    Keep a close eye on your bill! I had the same thing happen in November. No problems whatsoever at the time. Then they f'ed up everything in the early April bill. Keep an eagle eye on the bill, and hope it stays that way.
     
  20. synch22

    synch22 New Member

    335
    0
    Dec 30, 2003
    Finally after 3 weeks I took back a doa card and picked up a second card. Plugged the second card in, made the phone call and got it validated. It was pretty simple it did not matter that I had a card already validated in card 1.

    For anyone having issues getting validation, try and change your cable wire....My other one was older and once I swapped it validation came through no problem. I would say that issue was most of my struggles.
     

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