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Official Comcast CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.

  1. dswallow

    dswallow Save the Moderatоr TCF Club

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    Dec 3, 2000
    Long...
    I think your letter doesn't make it clear that you expect one outlet charge (and the $1.50 for the second card) and are being charged for two outlets. It sounds more like you expect to be charged for no outlets (just $1.50 for the CableCard) and are being charged for one.
     
  2. bizzy

    bizzy New Member

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    Jan 20, 2004
    San...
    the first outlet is covered with your digital cable sub, right?
     
  3. oldnacl

    oldnacl New Member

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    Mar 23, 2007
    Here in S FL, Comcast is charging me (with the following equipment list)
    Sony TV with 1 CC - $1.75
    SA 8300 Box $9.95
    2nd SA 8300 Box $9.95
    DVR Service $4.95
    Series 3 w 2 CC $5.50

    As far as I can deduce from this structure and what's "explained" on the bill reverse, they are charging a $1.00 Extra Outlet fee for each SA box and each CC in the TiVo. The remainder of the charges are for the SA hardware and the remote control rentals.
    Now I'd like to dump the 2 SA boxes, and the single CC in the Sony and replace them with one digital box (no recorder service) which, I understand is supposed to be included with digital service. After that change (according to what I've read here and looking at their FAQ) I should have the following monthly equipment charges:
    Digital STB $0.00 (Included in the digital service package)
    Remote control $0.50 (I'm sure they'd stick me for this)
    Tivo - 2 CCs $4.50 ($1.00 extra outlet charge and 2 CC rentals - some might expect to be charged for only 1 CC but I'm not optimistic on that front)
    So the monthly total should drop to $5.00 for equipment. I'm sure I'm barking at the moon to expect this sort of sanity though.
     
  4. dswallow

    dswallow Save the Moderatоr TCF Club

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    Yeah, but it's still a charge. It's just included in the package pricing.
     
  5. TerpBE

    TerpBE Go Terps!

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    Jan 23, 2003
    Philly 'burbs
    It's not an "Additional Outlet" charge. I should have zero "Additional Outlet" charges.
     
  6. dswallow

    dswallow Save the Moderatоr TCF Club

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    Long...
    But if you had a second Series 3, you'd have an additional outlet charge; if you had a third you would have another additional outlet charge. But only one outlet charge per receiver.

    It would've been clearer to have specifically pointed out that you have one outlet included with the base digital package and are also being charged for a second outlet but only have one receiver, which should only require a single outlet, then go into the CableCard issue related to the outlet charge.
     
  7. pl1

    pl1 Active Member

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    Jan 17, 2007
    MA
    Where they are coming from (if you have a premium station) is that you have the ability to access two premium channels at one time. So, I can see why they tack on an A/O if you have premium content like HBO. For example, I can record HBO on one channel and SHO on another. Personally, I get charged the A/O of $2.75/mo for my TiVo and I'm not going to make a big deal over it. It is still cheaper than their STB charge.

    Edit: And in my case, Comcast does say:

    Charge for reception of premium services or package on additional outlets (per outlet)

    And for cableCARDs: Additional cards, same device $1.50/mo (which they have not started charging yet.
     
  8. azitnay

    azitnay New Member

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    Jan 20, 2003
    Washington,...
    I'm not sure that logic holds up, given that their own DVR has the ability to record two premium channels at once, yet is only considered a single digital outlet.

    Drew
     
  9. dswallow

    dswallow Save the Moderatоr TCF Club

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    Long...
    No, it's rather clear in their pricing. If the additional outlet fee was appropriate for a second CableCard in a single device, there wouldn't be a separate fee for a second CableCard in a single device.

    And, as mentioned, their own dual tuner devices are considered single digital outlets.

    It's pretty clear what their intent is, but somehow their billing system hasn't gotten the message and isn't recognizing the second CableCard in a single device fee as authority to allow mirroring of the full subscription.
     
  10. pl1

    pl1 Active Member

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    Jan 17, 2007
    MA
    I agree. It's not fair. I think many people have already argued with them about that. Of course, their own unit is not using cableCARDs, YET!.
     
  11. pl1

    pl1 Active Member

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    Jan 17, 2007
    MA
    well, I don't mean to disagree, I'm only saying that I don't have much problem with it in my case since it is still cheaper than an STB. If the A/O was $5.95 as it is for a lot of people, I'd feel differently.
     
  12. TerpBE

    TerpBE Go Terps!

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    Jan 23, 2003
    Philly 'burbs
    My A/O fee is $8.90 + $1.50 for the cablecard = $10.40. I think my Comcast dual-tuner HDDVR was $9.95, so I'm actually paying MORE for the Tivo.
     
  13. pl1

    pl1 Active Member

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    Jan 17, 2007
    MA
    Well, there you go. That is an example of where I would be a lot more disturbed, no question about it. Especially if you ever decided to add an STB. That's killer.
     
  14. jjarmoc

    jjarmoc New Member

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    Sep 14, 2006


    If you're referring to to A/O fee for the second cablecard (in the same s3) you shouldn't be paying that. I got comcast to remove the A/O fee and credit me back from the date of my install. It took some wrangling and asking for managers, but their price list (found on the PDF version of my bill) was pretty clear that the second cablecard is not subject to an A/O fee. I highlighted the appropriate portions and emailed it too them - then got the credit.

    I mentioned that experience elsewhere as well; http://www.tivocommunity.com/tivo-vb/showthread.php?p=4786945#post4786945
     
  15. laria

    laria Librocubicularist

    16,468
    20
    Sep 7, 2000
    Seacoast, NH
    I guess I need to go back and catch up on this A/O stuff.

    We have 2 S3's and were told that the first card was free and each additional one was $2.75. Just checked my bill and I do have only 3 charges for "Cablecard A/O $2.75", but if I read the FCC letter above, I should only be getting charged $1.50 for the second device and up to $1.91 x 2 for the second card in each?
     
  16. pl1

    pl1 Active Member

    1,256
    0
    Jan 17, 2007
    MA
    If you read the insert with our bills (and I'll assume yours is similar to mine, since you are in NH, and I'm in MA), you will find that Comcast started charging $1.50 for the second card in each device and $3.51/mo for each A/O after the first, effective Feb 1.

    But, they have not increased the fees yet for some reason.

    So, for now, each cableCARD is free, and each A/O after the first is $2.75/mo.

    The argument we all have with Comcast, is that they are considering each cableCARD an A/O, instead of each device being an A/O, the way they treat their own equipment.

    Anyway, the pricing you are being charged is identical to what I'm being charged. First device (in our case cableCARD) free, every other cableCARD $2.75/mo A/O charge.
     
  17. davedonohue

    davedonohue New Member

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    Oct 20, 2004
    Charlottesvi...
    I was one of the many people here in Charlottesville, VA who was getting nowhere with our Series 3 CableCard installs. A tech had been out three times, and the Comcast tech support folks were useless.

    I placed a call to Jesse Schackmann at Comcast Corporate (215-665-1700 - you have to ask to be transferred to executive assistance as she's too new to be in the company directory) and she took down a wealth of information over the next 20 minutes, expressed profound regret for my problems, and promised that she'd have them resolved ASAP by speaking with the VP who was ultimately responsible for our local system.

    The next day, a tech came by first thing in the morning and he had the names of two people at Comcast tech support who actually knew how to deal with CableCards. A few hours later, I was up and running.

    I told Jesse that I'd be posting her contact information here and that she'd likely be hearing from some other frustrated Comcast customers. I hope she can help you.

    Try to be nice - she is genuinely concerned and helpful, and I suspect that she's probably overwhelmed with calls.
     
  18. w2jo

    w2jo New Member

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    Jun 28, 2003
    This is a repeat from my previous posting about ComCast Cable card pricing. I got the bill last month and the prices for the two Tivo Cable Cards HAD changed to $1.50 each as I was told they would.. See below:
    ======================================
    I am in an area served (now) by Comcast but which was previously served by Adelphia until late last year. At the end of February, Comcast changed my previous Cable Card billing (1 card in TV, 2 in TiVo S3) from $1.75 monthly each to a) first card free and b) $5.99 each for the additional two cards.

    I complained to the local Comcast billing number and I was told that this was the new pricing.

    Since the price more than doubled, I wrote an email to the ComCast President explaining that I thought the price was predetory and unreasonable and that in fact, these new charges made the two cable cards for my Tivo S3 MORE EXPENSIVE than what ComCast was charging for their own "Tivo Like" box rental.

    Today, I got a phone call from Mr. Brown, General Manager North Atlanta ComCast. I was delighted to learn that my bill had been miscomputed. Mr. Brown says that the charges should be computed as follows:
    1) The first Cable Card and the first "digital outlet" in a home is "free" and included in the basic digital service price.
    2) Each ADDITIONAL DIGITAL OUTLET for additional rooms is $5.99 per month which includes one "free" Cable card for the TV in that room.
    3) The cost for any ADDITIONAL CABLE CARDS (after the first which is free (or "included") for any particular "digital outlet" is $1.50 per month each. These are for "accessory" equipment such as Tivo S3 units.

    That is: I have ONE digital outlet for my TV. Then ASSOCIATED with my TV happens to be another "accessory device" in this case, a Tivo Series 3 DVR. This device is an ACCESSORY to the TV on this digital outlet and NOT another TV on another "digital outlet". Therefore, this "accessory" device is charged $1.50 per month per cable card instead of the $5.99 charged for an "ADDITIONAL DIGITAL OUTLET" with cable card.

    Then if I were to install additional "digital outlets" for other digital TVs with cable cards in other rooms, the charge for the "digital outlet would be $5.99 per month with a "free" Cable Card (if needed) for the TV at this 2nd outlet.

    ComCast is making an adjustment to my account for this overbilling. (Thanks ComCast!).

    But.. We need no longer wonder why the billing people are confused!
     
  19. c3

    c3 TiVoholic

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    Sep 8, 2000
    Silicon...
    I don't agree. Your TV with CableCard is one outlet. Your S3 is another outlet.

    Let's assume that you have a Comcast DVR instead of the S3. Your total bill is $x. Now replace the Comcast DVR with the S3. You bill should be $x - DVR rental cost + $1.50 for the second CableCard.
     
  20. TerpBE

    TerpBE Go Terps!

    682
    0
    Jan 23, 2003
    Philly 'burbs
    I know I shouldn't be paying the A/O fee, and I've been fighting with Comcast about this for 3 months. The problem is, the way their computer system is set up, once they remove the A/O charge, my second Cablecard no longer receives my platinum channel line-up.

    I've talked with 20+ Comcast representatives (including an executive assistant), spent 10+ hours on the phone, had 4 technicians come out, and they still can't fix things.
     

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