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Official Comcast CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.

  1. Apr 8, 2007 #2461 of 9367
    doubleagent

    doubleagent New Member

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    May 13, 2006
    illadelph
    Anyway to reset the cable cards without erasing my now playing list?
     
  2. Apr 8, 2007 #2462 of 9367
    mattm29

    mattm29 Seattle TiVo stud!

    51
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    Aug 12, 2001
    seattle, wa
    Reset them how? Just eject and reinsert them will reset them. But if you are looking for brand new internal settings then I don't know. You can reverse them in the sockets (put #1 in #2 and 2 in #1) and that will invalidate the cards and Comcast could re-authorize them with a new HOST id.
     
  3. Apr 8, 2007 #2463 of 9367
    doubleagent

    doubleagent New Member

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    May 13, 2006
    illadelph
    That's my goal. Trying to force comcast to do it over the phone and cancel the appointment by telling them they screwed up and lost all my channels.
     
  4. Apr 8, 2007 #2464 of 9367
    mattm29

    mattm29 Seattle TiVo stud!

    51
    0
    Aug 12, 2001
    seattle, wa
    Good luck with that. Some areas won't do that without a tech to do it. Luckily in the Seattle area we can.
     
  5. Apr 8, 2007 #2465 of 9367
    Gregor

    Gregor Active Member

    46,742
    14
    Feb 18, 2002
    That seems to be how Comcast operates these days with their conditional access system. Any changes needing to be made usually require a truck roll to replace the cards.
     
  6. Apr 8, 2007 #2466 of 9367
    doubleagent

    doubleagent New Member

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    May 13, 2006
    illadelph
    http://techdigs.net/content/view/46/42/

    This makes me think after the 8.1 update my data ID changed and I could give them that number to get my premiums added.

    I restarted my tivo today and confirmed that it is a dynamic number.
     
  7. Apr 8, 2007 #2467 of 9367
    MichaelK

    MichaelK New Member

    7,308
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    Jan 10, 2002
    NJ
    I am 99 percent sure software updates wont force the data number to change. (if it did we'd see massive widespread reports of issues)

    BUT pulling the cards and reinserting MIGHT be doing it on some systems.

    And pulling the cards and switching slots certainly will force a new number.

    There's more about generating new ID's in the upgrade forum- early on there was some occaisional issue with the 3rd part drives so those guys probably know for sure what forces a new number to generate.
     
  8. Apr 8, 2007 #2468 of 9367
    dswallow

    dswallow Save the ModeratŠ¾r TCF Club

    50,973
    31
    Dec 3, 2000
    Long...
    Pulling the card and reinserting it into the SAME slot is not supposed to cause any problems. But pulling the card and inserting it into a different slot will require reauthorization even if you then pull the card out and put it back in the original slot.
     
  9. Apr 9, 2007 #2469 of 9367
    sfhub

    sfhub Active Member

    1,269
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    Jan 6, 2007
    I think the qualification is *if* your head-end is using the Host/Data pairing info, then it will require reauthorization.

    Some areas aren't using that info yet (despite having collected the info), which could lead folks to come to the wrong conclusion about what types of changes require re-entry of that info.
     
  10. Apr 9, 2007 #2470 of 9367
    doubleagent

    doubleagent New Member

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    May 13, 2006
    illadelph
    I pulled them out and inserted them into the other slots. I took note of the numbers and then put the cards back into the original slots. Numbers did change but all my channels still work. I want to call and give the new data ID but I have a feeling it still will not help.
     
  11. Apr 9, 2007 #2471 of 9367
    doubleagent

    doubleagent New Member

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    May 13, 2006
    illadelph
    I talked to someone today and she took my information but when she tried to give it to dispatch they refused. I'll be waiting for them now.
     
  12. Apr 9, 2007 #2472 of 9367
    Kevad

    Kevad New Member

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    Apr 9, 2007
    Everyone seems to be using two cable cards for the TiVo S3. I found this on the Engadgets site recently:

    The Series3 is designed to replace a cable box, not control it. The S3 supports OTA broadcasts (both ATSC and NTSC) in addition to analog cable, but to fully appreciate the unit a pair of CableCARDs are needed. If our experience is representative, getting them installed will test your patience. The S3 supports CableCARD 1.0, and it's our understanding a single M-Card (CC 1.0+) will replace 2 CableCARDs once they become available.

    I'm in Middlesex County, NJ. I just called Comcast and was told they have one card to handle both channels -- when I asked if it was the M Card, the CSR did not know the answer, but assured me it was compatible with the TiVo S3. I like the idea, mentioned in an earlier post, of picking up the card(s) at the local Comcast office, so I'll pay them a visit withing a day-or-two.
     
  13. Apr 9, 2007 #2473 of 9367
    ah30k

    ah30k Active Member

    2,211
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    Jan 8, 2006
    The M-Card was always in the S3 plan but TiVo had to back away from it because there were no opportunities to test with it. I imagine once they become available there will be some internal TiVo testing and perhaps a software update before they are advertised to be supported.
     
  14. Apr 9, 2007 #2474 of 9367
    doubleagent

    doubleagent New Member

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    May 13, 2006
    illadelph
    Well I called the corporate number and someone from delaware is supposed to be calling me tomorrow morning. I'll post either way to let you guys know if they actually do want I want.
     
  15. Apr 9, 2007 #2475 of 9367
    TerpBE

    TerpBE Go Terps!

    682
    0
    Jan 23, 2003
    Philly 'burbs
    I just sent an email to a woman at the FCC notifying them that Comcast is charging their customers more than the $1.50 they are reporting.

    ...and I cc'ed the CEO of Comcast and several VPs. :D

    53 minutes after sending the email, I got a call from Comcast corporate saying that they are investigating the problem and will get back to me this evening or tomorrow morning. :up: :up: :up:

    I might actually get this additional outlet charge straighted out for all of us once and for all.
     
  16. Apr 9, 2007 #2476 of 9367
    bizzy

    bizzy New Member

    707
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    Jan 20, 2004
    San...
    please share with us the letter and addresses you sent it to; the more people who make noise on this, the faster it'll be fixed.
     
  17. Apr 9, 2007 #2477 of 9367
    jayssss

    jayssss New Member

    6
    0
    Apr 9, 2007
    I got S3 in late November here in Atlanta, and all has been well with two $1.50 Cable card fees. Just got my bill for this month, and as of 4/3 they showed two additional "Digital Service A/O" charges for $5.99 in addition to the Cable Card charges. Called once, and the guy was saying "each cable card costs $5.99", I then asked why they are changing the pricing, and why I am now being charged $7.49 per card (5.99 + 1.50). He went to get a supervisor, and we got cut off. The next guy I talked to said "What the...?" and put in a request to get the additional charges removed. Hopefully my cable cards don't get fried like yours. (all fingers crossed...)
     
  18. Apr 9, 2007 #2478 of 9367
    jayssss

    jayssss New Member

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    Apr 9, 2007
    OK, I spoke too soon. About 10 minutes after getting off the phone, both of my cable boxes stopped working. :mad: Tivo S3 was working fine. Called back and was told that they needed to charge me the $5.99 per cable card. Escalated to a supervisor, and he started saying the same thing, but I came back and said that the Rate Schedule they publish shows "Digital Service - Additional Outlet" with a price of $5.99. I asked what his definition of an "Additional Outlet" was. He said "a cable box". I told him that the definition of outlet is (from the site named dictionary followed by a dot and com - damn anti-spam measures):
    ...
    2. Electricity.
    a. a point on a wiring system at which current is taken to supply electric devices.
    b. Also called outlet box. the metal box or receptacle designed to facilitate connections to a wiring system.
    ...

    I told him that there was only one wire going from the wall to my Tivo, but there are two cable cards in the Tivo. Only one outlet in the wall. He verified that he understood the exact configuration I have, and said he would check things out and call me back tomorrow. We'll see... :(
     
  19. azitnay

    azitnay New Member

    2,977
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    Jan 20, 2003
    Washington,...
    Based on what you've told us, it sounds to me like you are indeed supposed to have two additional outlet fees... Not one for each CableCARD, but due to the fact that you have a total of three digital outlets (two cable boxes and one Series3 TiVo). Comcast typically includes one digital outlet with digital cable service, but requires a fee for any additional digital outlets.

    You're actually luckier than some (Miami rings a bell), because although it contradicts what's posted on their website, Comcast is sometimes counting each CableCARD as an additional outlet, meaning you'd have a total of four digital outlets, and would have to pay three $5.99 fees.

    The only thing I can see you possibly arguing away is one of the $1.50 CableCARD fees, since in theory the first one should be covered within the outlet fee.

    Drew
     
  20. TerpBE

    TerpBE Go Terps!

    682
    0
    Jan 23, 2003
    Philly 'burbs
    I'll give them the chance to make things right before we bombard them with emails. Here's the text of the email:

    If I don't hear anything back in the next day or two, I'll let you know who it was sent to so we can put on a little more pressure.
     

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