I've been having a problem with Comcast for two months, and it seems to be an endless cycle. I noticed in January that I was being billed $1.50 for the second cablecard, and $8.90 for an additional outlet, which I don't have. I called Comcast to have the additional outlet charge removed. Once they removed it, my second cablecard stopped receiving some of my channels. (I think the ones that are missing are the difference between the "Plus" and "Platinum" tier). Since they're Comcast, they couldn't figure out what was wrong and had to send out a tech. He came out, tested the signal, swapped the cablecards, and did a bunch of other stuff. After about 2 hours, he realized that something was set up wrong on Comcast's end with the signal they were sending. Apparently the signal for cc#2 didn't have the platinum package. He had them fix it and got everything working. Then the next bill came, and I saw I was being billed the $8.90 additional outlet charge again. I called to have it removed, and once again, my second cablecard stopped getting some of the channels. Once again, Comcast said the only thing they could do is send out a tech. Once again, he came out, tested the signal, swapped the cablecards, and did a bunch of other stuff. When it still wasn't working, he called his supervisor who said "Oh, it's fine now, it just takes 24 hours for the Tivo to recognize it". Realizing that I wasn't going to accept that as an answer, he talked with the people that send the signal, and noticed that the "sports package" was on one of the cablecards twice, which was confusing things. He apparently had one of them removed and resent the signal, and everything was working fine. Now, this month I once again was charged the $8.90 fee. I called Comcast and said I shouldn't have that fee, and that every time they take it away, one of my cablecards stops working. The guy said that he would stay on the phone to make sure that didn't happen. He removed the charge, then the line disconnected, and - surprise, surprise! - the cablecard stopped working immediately. I called back again, was disconnected twice more, talked to two supervisors, and spent 3 hours on the phone. The end result is that they're sending ANOTHER tech out. Comcast is screwing up something so that when they remove the "additional outlet" charge, they take away some of the channels from cablecard #2. When they eventually get it working, they start charging me the "additional outlet" charge again. According to everyone I've talked to at Comcast, everything is set up correctly on their end, and the signal they're sending should have all the channels. But, that's what they were telling me before, and every time this happened it turned out to be a problem with the signal they're sending. How can I convince Comcast that it is an issue on their end and there's no need to send out a tech? Does anybody who works for Comcast or who knows a lot about cablecards know what SPECIFICALLY I can tell them to check? Also, how can I get them to stop billing me the additional outlet charge and ALSO have all of my channels work? I don't know if this could have anything to do with it, but they said that my one cablecard is listed on "outlet 1" and the other is listed on "outlet 5". Should they both be on the same outlet (if that's even possible), or on adjacent ones? I have spent about 10 hours on the phone talking to about 20 different people over the past 2 months, and I just keep getting stuck in the same cycle. It makes it worse that once you talk to someone you can never get back in touch with the same person again, so I have to re-explain the situation every time I call. Can anybody help? Comcast has detroyed my soul.