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Official Comcast CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.

  1. Gregor

    Gregor Active Member

    46,750
    15
    Feb 18, 2002
    Hmmm...I wonder if there's a national center for CC conditional access? Shelley is the person that the techs like here, too, in SE PA.
     
  2. davedonohue

    davedonohue New Member

    90
    0
    Oct 20, 2004
    Charlottesvi...
    I think at this point I'll pay for Shelley's direct line. The local office just called to tell me that the CCs ARE paired (which I think is BS) and that a tech will need to come out on Tuesday night to fix.
     
  3. synch22

    synch22 New Member

    335
    0
    Dec 30, 2003
    i am starting to feel most of the issues are on the tech side as well. The people on the phones, they are telling me swap this do that...stuff I know should not be done.

    I
     
  4. rickeame

    rickeame New Member

    86
    0
    Jan 3, 2002
    I lost my premiums sometime in the last few days it seems. All of my scheduled shows did not record properly, and when I went to watch a channel today -- nothing. They have been unable to get it done over the phone. She tried sending a signal a few times, to no avail. I get all the other channels. Ridiculous. this is in the seattle area.
     
  5. rickeame

    rickeame New Member

    86
    0
    Jan 3, 2002
    Okay, just got off the phone with a tech who was a bit more knowledgeable than the prior one...she said it's widespread in our area, they are investigating why, and they gave me a credit. However, it's worrysome....
     
  6. davedonohue

    davedonohue New Member

    90
    0
    Oct 20, 2004
    Charlottesvi...
    I need to start asking for credits, not for the amount of time I've been without channels, but for the time (3+ hours) I've spent on the phone dealing with this.
     
  7. pcjackson

    pcjackson New Member

    32
    0
    Feb 27, 2003
    Baltimore, MD
    Shelly was, as well, the Baltimore "CC" guy.
     
  8. dnorth12

    dnorth12 Member

    264
    1
    Feb 10, 2005
    Kent, WA
    Anyone seeing any return of your pays channels?

    Still not getting HBO in Seattle. When I tune to HBOHD channel 549 I see about a half second of live video before I get the grey screen "provided by my cable provider" that I am not signed up for this channel.
     
  9. synch22

    synch22 New Member

    335
    0
    Dec 30, 2003

    same thing here, last call they said I may need new cards again!
     
  10. Gregor

    Gregor Active Member

    46,750
    15
    Feb 18, 2002
    I'm guessing with all of this it's easier to delete and set up new cards as opposed to fixing the configuration problems with an existing set.
     
  11. Roderigo

    Roderigo New Member

    531
    0
    Mar 11, 2002
    Brookdale, CA
    Assuming you're on a motorola system. Sounds like they just turned on copy protection for HBO and haven't properly entered the host id/cablecard id/data values into the headend, and then send the right message to the card.

    Check the Conditional Acccess screen for the "Host Validation" line. If it doesn't say "validated" copy protected channels won't work, and you'll see the exact symptom you're describing.

    I'd call and double check those numbers. Then see if they can figure out how to send the cablecard validation hit (vs all the other types of hits they can send). Chances are you don't need new cards, but as Gregor just said - new cards give them another chance to get it right (or screw up other stuff).
     
  12. sleepeeg3

    sleepeeg3 New Member

    30
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    Jul 22, 2006
    Methinks you meant either disingenuous or ingenious.
     
  13. davedonohue

    davedonohue New Member

    90
    0
    Oct 20, 2004
    Charlottesvi...
    FYI, I've posted a poll of people who are having CC issues and asking them who their provider is at http://www.tivocommunity.com/tivo-vb/showthread.php?p=4998386#post4998386.

    I am curious to see if there's a disproportionate number of Comcast customers having such issues. There's no way for it to be statistically significant, of course, and the results are bound to be skewed towards Comcast since they're the largest US cable provider.

    But some naive part of me thinks that if there's a huge spike in Comcast users with CC issues, we might be able to influence Comcast tech support in some way.

    Given how naive I appear to be with regard to the above, today would be an excellent day to try to sell me a bridge :)
     
  14. dnorth12

    dnorth12 Member

    264
    1
    Feb 10, 2005
    Kent, WA
    OK got HBO on cable cards working in the Seattle area.

    A little background. Everything was working fine from Sept 14 until yesterday when I called and asked to have HBO added to my package. This is the only premium that I have added since getting the S3.

    Called twice yesterday to let Comcast know that the HBO package wasn't getting video, just the screen that says call your cable co to start service on this card. Was told that they were having trouble with HBO and cable cards and were working on it.

    I called again today and was told the same thing, but this time got a CSR who wanted to take the time and work with me. She said that it might have something to do with the DRM thing, but wasn't sure. Checked with her support and was told that the cards needed to paired again.

    So - have to pull the cards and start over with cable card setup. She had the TiVo instructions right there and we walked through the pairing of each card separately without doing guided setup and they both worked. Doing guided setup as I type.

    Took about a half hour on the phone.

    So if you are having cc issues with HBO try getting your cable co to go through the process of pairing the cards again.
     
  15. Peter000

    Peter000 Well-Known Member TCF Club

    19,581
    25
    Apr 15, 2002
    Red Wing, MN
    I've been trying unsuccessfully to get my CC to let me re-pair the cards over the phone. They insist on sending a tech out. :rolleyes:
     
  16. cherrytree

    cherrytree New Member

    13
    0
    Feb 10, 2007
    I'm sorry to hear of the problems many are having. I've been fortunate and things have worked well. I had my CCs installed as part of a Triple Play about three weeks ago. While I specifically requested a Comcast technician to come, a Triwire contractor came instead.

    The contractor came with Motorola CCs and installed them separately as instructed. He waited an insanely long 27 minutes before getting through to a guy at the Chelmsford, MA headend, and fortunately the contractor activated both cards without letting the Chelmsford guy get off the phone between activating CC1 and CC2.

    Unfortunately, when I scrolled through the channels while the contractor was still at my home, I saw that CC2 wasn't receiving the premium channels I ordered. Therefore, the contractor had to call back the headend and wait another 20 minutes, but the second activation was successful.

    I ordered the $159.99 Comcast Premier Bundle, which gives me virtually every cable channel they offer. The only exceptions would be Playboy and most international channels. Also, I don't get the big multi-channel sports packages like MLB Extra Innings or NBA League Pass.

    I received my first bill and the charges were:
    $159.99 Premier Bundle
    $3.00 Cable Modem/eMTA rental
    $1.50 CableCARD (additional card, same device)
    $9.99 Tons of fees and taxes
    $174.48 Total

    Interestingly, I had to take a Comcast DVR (at no extra charge) in order to get the Premier Bundle. I told the CSR I didn't want the DVR since I was using a TiVo and that a regular digital STB would do. However, she said if I didn't take the DVR I couldn't get the package.

    Forcing the Comcast DVR onto me highlights the difficulty that TiVo has in competing with the cable-provided DVRs, especially when they're bundled in. I paid $670 for my S3 and bought a 3-year $299 TiVo plan for a total of almost $1,000. While to me, the TiVo is worth $1,000 over three years, and I think the Comcast DVR is absolute garbage, I wonder how many others can justify paying so much for a DVR that can't do PPV or On Demand.

    I really hope CableCARD 2.0 happens in 2008.
     
  17. aaronwt

    aaronwt UHD Addict

    19,190
    25
    Jan 31, 2002
    Northern...
    So I guess they aren't charging you for the DVR? I wish they would do that for me. I want a cable box just for On Deamnd and the only box available has a DVI output. I'd like to get an HDMI output but to get that they would charge me an extra $11.95 a month. The DVI cable box is nothing but it won't work properly with the HDMI FLEA noise recution unit so I have to bypass that device.
     
  18. cherrytree

    cherrytree New Member

    13
    0
    Feb 10, 2007
    Yes, there's no charge for the DVR. That's pretty bad that Comcast doesn't have a single regular STB with HDMI output.

    Hopefully, Motorola will rip out the DVR guts of its DCT3400 and make an HD STB out of it. This is what it seems to me that they did with the DCT6400 DVR and its identically looking DCT6200 HD STB.
     
  19. rcr2

    rcr2 It's you, not me.

    104
    0
    Feb 3, 2007
    Monmouth...
    Darn auto-spell correct. Disingenuous, obviously.
     
  20. Gregor

    Gregor Active Member

    46,750
    15
    Feb 18, 2002
    Yeah, like you can't read numbers off the screen. I wish they'd put up a web interface that would take care of this.
     

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